I just wanted to commend the service I just received. I bought frames on line and thought I could…read morejust pop them in myself. I was wrong. So I went the LensCrafters in Peabody and explained the situation and a man with a beard (I didn't get his name) took them and in 5 minutes gave them back at no charge. I just wanted to give recognition to a job well done. Thank you so much!

They are very rude when you call to see if glasses are in, they tell you glasses have been shipped…read morewill be here next day it's been 2 weeks still not even "SHIPPED" WORST LENSCRAFTERS NEVER AGAIN

Very poor customer service. When asked why was one of the appointments was canceled she began to…read moreget sarcastic about it and told us they don't have enough staff. We were not notified of the cancelation.

Pros: *Eye appointment was quick and straight forward. No…read morefrills. *Front desk staff was friendly on arrival. *Fairly easy to get an appointment. Cons: *No frills. Doctor is less than friendly, but does get the job done. *Its been a month since my appointment, and I'm still waiting for the sample lenses in my prescription so I can make sure they work before ordering my contacts. *I've called 5x about the above issue. Never get anyone on the phone, and I only get a return call if the Customer Service reps for Visionworks send them a message. This takes on average 30min a call to reach. Once I finally get these sample lenses, I will be looking elsewhere.

i had a great experience with dr. sehgal, she is very personable and helpful. i'm more likely to…read moreget annual checkups with her due to her care. i did get the optomap retinal imaging which was super cool, and dr. sehgal went over it with me to explain everything. the process was quick, probably less than 60 seconds for both eyes, and i definitely think it's worth it to be able to access this type of technology for $39. like others, i did not expect a contact lens fitting cost, which was $80. i have been fitted for contacts in the past and have not been charged. dr. sehgal did take the time for a long fitting since it has been awhile since i've gotten my eyes checked (6 years) and my rx changed a bit, so i do appreciate her kindness and patience, i just think it should be known at the beginning of the visit. overall i had a great visit with dr. sehgal, she referred me to a lasik specialist who called 24 hours later. i really enjoyed our visit and think she's a great optometrist. amanda & other staff were very helpful and i was able to get a much needed adjustment for my current glasses in no time. i didn't find they had a good selection of frames, though. better than expected experience for an eye check-up.

I needed to get a new prescription, so I could get new glasses.They told me they took my eye…read moreinsurance. The day I went in for the eye exam, I filled out the billing paperwork for the eye insurance and told them several times not to medical insurance. The receipt I got showed the supplemental insurance co pay. They then turned around and fraudulently billed my medical insurance anyways. I received a totally different prescription than I've ever had and it is no good. I am now stuck with no glasses for two years because they billed my medical insurance.

What an outstanding experience I had when I went to The Eye Place for the first time. My glasses…read morethat I've had for over 10 years snapped in half recently, right on the bridge. I need them desperately to see. Ordering glasses at most places would take days to come in. Teaches me a lesson not to have a back up pair around. So on a whim I found The Eye Place. First off, on Shelles The Eye Place website, I really liked what she had to say about herself, her background, and how she runs her business. As a person that has spent many years in sales, I believe in transparency and not being pushy with the customer. Shellee has those same values. Transparently speaking I just went in there to see if she had any ideas on how I could maybe fix them. She's quite lovely in person. She knows what she's talking about and treats you like your family. I felt like I had known her for years, the way that we talked. When I finally pulled out my glasses to show her what had happened, she didn't even miss a beat. She found a similar frame and popped out the lenses on my broken pair of glasses and put them in the new frames. The new frames are at a great price point. She made little adjustments on the glasses to ensure they fit my face properly. The transaction was smooth and seamless. I love my new glasses. Shellee has a wonderful selection of glasses to fit any face and designs to fit anyone's unique style. You can tell by the way Shellee interacts with you that she loves what she does and she ensures that her customers leave with a smile on their face and the perfect eyeglass frames. I would highly recommend her to anyone looking for a wonderful Optician that takes pride in their work and delivers high quality care.

Shellee is great! Very helpful in finding you the right pair of glasses. Received my new pair in…read morejust a matter of days!!

I was on a job in MA and found out my license has expired. I have Blue cross from NY and assumed I…read morecould stop in anywhere and get a exam to renew my license. Was told go upstairs and see if they could take a walk in. When I got up stairs I was met by a Kevin who told me they had no appointments and with my insurance I would still have to pay almost $250 for a basic eye exam. He said my vision insurance was out of network and I explained I had blue cross from NY. I explained I was only here for the day and did not want to drive from MA to NY on a expired license and I just needed a quick exam to renew my license. A older gentleman was there for an appointment waiting and also chimed into help and it was becoming a nightmare. The short lady, She called blue cross to confirm my benefits and the out of network policy. She went above and beyond, had me worked up and while waiting for the doctor explained to blue cross on my behalf the predicament I put myself in and instead of paying $250 I would pay 30% of the exam fee for being out of network. By the time I was ready for the doctor, the doctor was already booked and unable to see me. I ended up leaving but I wanted to make sure she got recognized for going above and beyond to help me and still maintained conversation with other patients and multi tasked like a champ. Her energy, empathy and compassion should be noted. I genuinely appreciate everything she did to try and help me out! -MB

It makes me sad to leave this review because in I think everyone who works here is very kind and…read morewell meaning, but this was such an unusual and upsetting experience that I hope can be prevented and avoided in future. I flunked my first contact application appointment and I booked a second appointment for contacts at 3:30 hesitantly, explaining I wouldn't be able to arrive until 3:40. I was assured this would be fine. I arrived at 3:40 and went into the doctors' office around 4:10/4:20. I had practiced beforehand and was able to put the contacts in (hooray!). I had an unexpectedly really hard time getting the contacts out though. After trying for a while and asking for help, my doctor Amanda Gannon told me she "didn't know what to tell me" and that if I couldn't get them out by myself or with assistance that I would have to go to the ER and have them surgically removed and that MyEyeDoctor was closing in 10 minutes. She kept telling me that I had to get the contacts out and that they were closing until I started crying. She kindly told me she would wait until I could get them off and after the pressure was taken off, I was able to take out the contacts. She told me I had "gotten myself worked up" and that I would most likely be able to put contacts in at home. I was surprised to see that I left exactly at 5, which is when MyEyeDoctor closes. I can't imagine how hard these eye doctors are working and how much they want to get home, but this is one of those experiences in healthcare that will stick with me. I appreciate the doctor giving me some extra time, but I really feel like this whole thing could have been avoided with different scheduling or with my doctor easing up when she realized I was struggling with the contacts. I did wind up getting them out in time for closing, but I was really scared and upset. Lovely front of desk people, nurses, and doctors, and I've had very positive experiences with my glasses, so perhaps this was just a bad day.

Good service. The first time I tried my lenses my eyes were strained. They agreed to have the…read moreoptometrist test me again and gave me a new pair with new prescription. My eyes are strained again. They told me to try it the next day in the morning. I tried it at noon the next day and the eye strain went away. They said if it persists after 1 week they can make new ones for me.

The communication is awful. Customer service is hit or miss. Quality is lacking. Definitely would…read morenot recommend.

Dr. Vu was very careful and patient with my eyes. He was fast, accurate, and efficient. My eye exam…read morewas in and out, which is what I prefer to get on with my day. Office was clean and the staff were helpful with picking out glasses.

I came to Lens Crafter located inside the Northshore mall for a second opinion for my daughter's…read moreprescription lens. Dr. Bruce Vu was fantastic with my 5 year old daughter and managed to prescribe the appropriate lens for her eye glasses. He was patient and answered all of my concerns. Meg and Dede were both so welcoming and it made our visit that much easier. The process for the eye exam and purchasing the frame with lens was a seamless experience for us. It was very clean and there was a variety of selection for the frames. I would definitely recommend Dr. Vu to anyone who is looking for a dedicated and experienced optometrist. I am so glad I came here!

Avoid at all costs!!!! Everything is always out of stock, rude workers and longest costumer service…read moreline! Don't waste your time!

My family had an excellent experience with MaryLou and Target Optical in Danvers. She gave…read moredown-to-earth and honest feedback on what looked good and what didn't, and worked with us to make sure our glasses fit perfectly. She bent over backwards and offered to replace lenses that she didn't feel fit well enough, even though I didn't notice an issue myself. We ended up leaving with six pairs between us, very affordably. Highly, highly recommended!