This was my first time visiting Eyeglass World and I was impressed! Julia was super knowledgeable…read moreand friendly. I've worn glasses my whole life and she taught me stuff I didn't know - in a short time too. My son had lost his glasses in the lake earlier the day and needed them for work the next day. We showed up an hour before they closed. Julia helped us and didn't seem annoyed at all. We had his prescription, info on the last frames he had purchased and a picture of him. (He wasn't with us as he hadn't gotten home from the lake yet). While the frames we picked weren't exactly what he had, she worked to find ones that were similar shape, right size and in stock so she could have ready for us the next day by 12:00pm. Wow! She will have them ready in less than 24 hours?!?! Fantastic! Thank you Julia for your knowledge and exceptional customer service.

I went in last night to get some nose pads for my mom's glasses. My mom has done medical issues…read moreand was in the hospital when I noticed her glasses were missing the nose pads. I can in just after 6 pm just as they were closing. I have never been there before but she not only installed the nose pads but adjusted the frames straight and tightened down the screws cleaned them and put them in a clear plastic case to protect them. She also offered to make additional adjustments if I brought my mom in to make sure they fit correctly on her.

Well, thanks to Michelle she gets 5 stars, store 3 (that's generous) as we were going to walk out…read moredue to a bad first impression! My husband needed to get glasses and so we came in yesterday around 2:30 PM. There was a man sitting at his desk (literally right when you walk in) bent down rubbing his leg and looked like he was in absolute agony! My husband told him what he was looking for and this man made no effort to communicate or attempt to help us as again he really looked like he was struggling & should have not been in any shape to come to work. As we were looking around there was just one other staff member at her desk (Michelle) already helping another customer. We browsed at frames and I told my husband I was extremely uncomfortable with this man as by this point he was literally laying his head down on the table (see video). It was a shame and sad, but also unprofessional and very concerning! There were a few employees in the back office area so I approached them with our concerns & they said they had gotten numerous complaints already? What? Why didn't he get sent home and how many customers walked out?! We asked if someone else could assist us and Michelle was just finishing up, so she was able to get everything we needed and her customer service was excellent! She saved the day for this review! Michelle was knowledgeable, patient, friendly and kind. She helped get my husband exactly what he needed and gave additional advice for his eyewear. To the management staff. You should not have an employee come in, work, be at his desk in misery! This isn't a good look for your business, how can you even have someone come in to work that can't even function? Advise- this man should get the help he needs and return when he is healthy or go on disability pay until he is stable enough to come back to work.

My husband and I Went in to get lenses for a frame he already had and the older white lady had such…read morean attitude. She spoke to us with a stuck up tone, so stand offish. We left without getting anything done. I recommend you Go somewhere else with nicer customer service.

I had broken frames and they switched my lens into new frames so fast - I was in and out in less…read morethan 10 min!

Took in my prescription to have two sets of reading glasses made, one in a pair of sunglasses and…read moreone in a regular pair of frames. I chose LensCrafters because my husband had had good luck, but Iwhen I went to pick up my glasses today they were completely wrong. They made the wrong prescription. They didn't make my reading prescription. They made my full prescription for when I'm not wearing my contacts in. Makes me rethink choosing LensCrafters if they can't get this right. Now it will take an additional two weeks to get my glasses which really irritates me.

Dr. Islam is super friendly and efficient. The entire staff…read morehas been extremely friendly and helpful on every visit. They make everything easy, from scheduling your initial appointment to picking up glasses to working with your insurance company. They go out of their way to do a thorough eye exam, they have a huge selection of frames and lens offerings. Honestly, the best experience I've had with an eye doc.

My whole family goes to see Dr. Lee at Accurate Family Vision. Dr. Lee has a warm, caring…read morepersonality and she is very knowledgeable. The office staff is amazing and take the time to get my lenses and frames right. Best selection of frames too!! My son has been in CRT contacts (hard contacts at night so he doesn't need glasses during the day) for several years. This is great for him with baseball and not all doctors do this. This is the only eye doctor we will see!

Dr Wold is awesome and his staff is just as great. If you have any eye issues, and if you're in the…read moreSE part of the valley, this is the place for you. Your search is over. Your welcome.

The staff here is wonderful. I usually see Dr. Wold and he is a knowledgeable and fun doctor!…read moreKimberly at the front desk is always helpful with appointments and helping me get on the waitlist for earlier appointments. My whole family and extended family members go here for eye exams.

I came into this eye center expecting clear vision... And love seeing my life choices with shocking…read moreclarity lol From the moment I walked in the staff treating me like a VIP very important patient or maybe very impaired pupil. The front desk was warm, efficient and somehow managed to make the paperwork less painful than stepping on a Lego. Dr. Thomas... Absolute legend. She explained everything so clearly even before my exam I felt like I had 2020 understanding. During the exam, they were thorough patient and didn't judge me when I admitted I thought squinting at road signs was a personality trait. Let's talk about results wow I walked out, seeing leaves on trees, facial expressions across the room and yes, the true number of unread emails in my inbox yes, that one hurt. If you're looking for top-notch care, friendly faces and experience, that will literally change the way you see the world this is the place just be warned once you can see clearly there's no going back especially to your old glasses. 10 out of 10 I would trust them with my eyeballs again

Hands down the BEST! Dr Nicole Thomas is amazing! This is the second time I've had an exam with…read moreher. First time was a year ago based on a referral. She is detailed, friendly, explanatory, and knowledgeable. She took her time to figure out exactly what my needs were. A year ago she noticed a questionable issue with my eyes and immediately got me in to see an MD. Luckily it wasn't serious but diagnosed with retinoschisis. It's nothing threatening but good to know so we can keep an 'eye' on things. I've had many eye exams in the past and she, hands down, is FAR the best! She does the eye mapping pictures, which usually is an extra cost, at no extra expense. She is so concerned about perfection that she includes this in her exam. If you need your eyes checked,,,,, she's the one to see!!!

The doctors and back office staff are always considerate, helpful and a true asset to the company…read more The front desk girl, Karina I think, is terrible. She acts like she doesn't want to be there, like any question is an inconvenience and has zero personality. I highly recommend the doctors and wish they'd find a new face for the front office.

From our very first visit through my daughter's surgery and follow-up care, ABC Children's Eye…read moreSpecialists have been nothing short of amazing. Every step of the process--from the front office to the surgeon and surgical staff--was handled with care, professionalism, and compassion. Even when my daughter experienced a small mishap at one visit, the doctors went above and beyond to ensure she was safe, comfortable, and well cared for. They never make you feel like just a number, and their genuine dedication to their patients truly sets them apart. I highly recommend them to any family seeking exceptional eye care for their child.

New ownership during Covid-19. Toni-Marie I believe is the new owners name. I may have that wrong,…read morehowever she was very professional, accommodating, generous, kind, and communicative during the process of getting my prescription glasses order filled, and making sure she did everything in her power to keep me current during my orders status, and delivered excellent customer service; beyond what I could have expected especially while mother nature ran its course and took down most small business owners as well as franchisee owners as well. I am a repeat customer, and look forward to doing future business again at Pearle Vision in Gilbert!!! Thank you for everything! Love the new glasses! -Josh

I called 4x to check on my eye glasses, no answer. I went to the store and it is closed, no…read moreexplanation. What is going on and what happens to the glasses that I paid for?