Always great service from everyone there. We had tried a few other places in the area and were…read morelucky to find them. We've been using them for well over 10 years or better.

Dr. Karen Johnson is a competent and caring Optometrist as I saw her for a visit two years ago. On…read moremy second visit today, I didn't make it past the front desk. As I was checking in, an unfriendly front office staff member asked whether I wanted the $39 retinal scan with my eye exam. I did want the scan, but my insurance copay was supposed to be $20, or at least that's what it said in my paperwork. She didn't offer any explanation, didn't offer to call my insurance, or even check with the doctor. She coldly stared at me and waited for my response. I decided I would find another doctor. There was no recovery attempt at all. I see in the Yelp reviews that I am not the only one who feels they weren't treated with respect by the front office staff. I want to update my review. Although I wasn't treated with respect, the information that Eye Concepts received from my insurance company did specify that I could be charged $39. This is in contrast to what my employer states ($20 copay). It wasn't Eye Concepts fault, rather an issue I need to take up with my employer.

They were great with my toddler when needing to try on glasses for the first time. Very clear on…read morethe plan, working with my child to see what will fit the best and very knowledgeable about how to fit and work with children who need glasses. This whole process was new for us so it was great to have someone easy to work with, ask questions and make sure we find the right fit.

What a total gem! Maureen, Stephen, and Kim were the most kind welcoming people. My 1 year old son…read moreneeded glasses and Kim gave me such valuable and retainable information for pediatric glasses and the whole process of repairing and replacing what might come up with kids his age. I also had to stop by adult side to look at some frames for myself and Maureen was just the sweetest and most knowledgeable lady. She helped me pick out frames that suited my face shape but were also perfect for my personal style too. She and Stephen were soo sweet to my son and paid so much attention to him. I really leave a review but I just loved this place and will only be purchasing my glasses from them.

Every single person I interacted with from the receptionist to the nurse to the Dr. was super…read morefriendly, very knowledgeable and genuinely cared about my well being. Great place for all optical needs. So helpful.

Sat on my glasses which bent one arm & broke the other, plus popped out one of the lenses. Thought…read moreI was going to have to buy a new pair. Went to Elite Optical, without an appointment, hoping for a miracle. Brent helped me & fixed me up. She was able to repair my glasses saving me the expense of a new pair. She was really busy, but took the time to help. Her kindness & patience is so appreciated. Thank you Brent & Elite Optical.

My office experience was top-notch. The lady upfront was very professional and kind. I had some…read morepaperwork to fill out, but they took me back right away. Everyone there, from the person at the front desk, to the assistant, to Dr. Olsen, treated me with such great care. Syerra then helped me pick out a new frame! It was top-notch care. The cool thing about this visit today too, was the camaraderie between the women working there. With no other patients in the waiting area, the ladies working were chatting like a group of good friends. I felt like everyone there cared about my experience and each other, too. Love that vibe. I will be telling friends and family to go there, too.

My husband and I went for our annual eye exams at this location…read more All of the staff was kind, courteous and professional. Our exams are always thorough and done well. The girls at the glasses desks are very helpful, especially Jess, who took great care of us today! We will pass along our great experience to our friends

Walk in the door and the person at the front immediately acknowledges you as you walk- the folks on…read morethe left in the glasses area, if not busy with others will say hello. All the staff are attentive and they listen. I have a tendency to pick big frames and tint - sometimes, I take my time. I never feel rushed. Both Doctors are great The office and exam areas are clean and are kept sterile to ensure our safety. No hidden fees. I recommend for the whole family

Truly the best of the best! Great selection of frames and sunglasses. The staff are all amazing…read more They truly care about their patients.. thank you!

They messed up my appointment time and wouldn't honor the original time. Time to find a new eye…read moredoctor.

Glasses are such a huge part of my personality, so I would like to extend my apologies for being an…read moreAries when I had made it to my appointment, lol. I was two years over due and lucky me - my vision improved (a little bit) but that means I could get new glasses! The staff was AMAZING. They were all amazingly friendly, fun, and do not waste your time. I absolutely adore Dr. Wyman, her personality is always warm and welcoming and she really makes you feel like she remembers you! When I had to choose my new friends, the associate was very helpful. I let them know I am looking for FUN FUNKY and COLORFUL. AND BOY, did they have some very cool frames. Great service, and I highly recommend!

I was kinda iffy about this place after reading past reviews. I decided to give them a chance and I…read morebooked my appointment online. Booking the appt was easy and I received my confirmation right away. The day of my first appt finally came and I checked in on the kiosk as I walked in. I was quickly called to the back, my eyes were checked, and they performed my vision exam. The tech who was helping me was very friendly. I was then sent back to the front and told to wait for the doctor. A few minutes went by and I was then called back again. The doctor was friendly. I let her know that I was interested in getting contacts and prescription glasses and she sent me home with a two week trial contacts. I made a total of three visits within a month timeframe and every visit was great. The ladies working in the optical dept. were very helpful and patient. I picked up my contacts and glasses a few days ago and I am loving them both! I will definitely be back here again next year for my vision check! Thank you

So I brought some really fancy eyeglasses in to the location on Bell Road since I was told they…read morecould turn them into readers for me. Gentlemen, I spoke to said it would be $65 for a standard eye exam for readers. This location doesn't want to honor their pricing. They tried to charge me $240 for an eye exam. I explained to the girl behind the counter that I'm spending $2000 with you to make some fancy eyeglasses into readers. I personally would give away a free eye exam to get a customer to spend $2000. I guess this company would rather turn away customers entirely.

Another successful and painless annual checkup in the book! Thank you Karla (or with a C) for…read moretaking care of me with the pre-check and ordering the contacts. Dr. Watkins is very patient as always when I couldn't decide if 5 or 6 is better. Thank you again! Until next time!

Neighborhood hidden gem that I wished we learned about years ago. The office staff is friendly. Dr…read more Blaine is great and provides answers that "make sense". They run pretty efficiently (from our family visits) and for my annual eye exam, I was done in about 30 mins. Dilation can still be done but with my busy schedule, I opt for the Optomap imaging and pay a bit more (~$25) as getting dilated & dealing with it all day is no longer doable. We needed to get some prescription sports sunglasses for the runner in the family. They carried a few of the Prescription Oakley of interest so it was good to go in and physically try them on (unlike online). To be clear, they were not cheap, but we reviewed all the options (tint color, reflection, etc...) and I have to admit, they look pretty sweet!!

Stellar people, well-informed, and very professional. Helped me resolve an issue with my insurance…read moreprovider. Highly reccomend their services.

I have come multiple times to this location. I moved to another city and still drove to Mesa to…read morecome to this one. That was because the people that were here seemed to want to help. Today it didn't feel that way. I asked about some glasses and instead of saying something like "let me look up his account " he kept telling me he didn't remember having those lens, like it'd be making this up. I took my prescription and left. It wasn't just this one mister; even when I walked in the receptionist wasn't very welcoming. The vibe wasn't the same as before. The only nice part and the reason they get 3 starts and not 1 or 2 is cuz the actual doctor was nice and chill. I won't be coming all the way to Mesa anymore though.