Staff were absolutely excellent! I spent less than 20 minutes inside picked out glasses and sunglasses while sharing my prescription (while the store was packed with people). Staff sent me information on how to be reimbursed via flexible spending account and how to file a claim with my out of network vision insurance. Again amazing staff, don't lose these people Warby Parker! read more

The staff here needs to be trained in customer service for all customers. I stopped in because I wanted to give Warby Parker a shot and check out their styles. Two associates on site, did not acknowledge my friend and I as we walked in. While they were helping a couple of other customers, common retail practice is to greet the customer and let them know you'll be right with them or something of the sort. They finished with one customer, left immediately to the back, and a different woman walks in, but is greeted immediately. Usually I wouldn't mind, but I was actually looking to be assisted since I'm new to the brand. Couldn't help but feel dismissed here based on appearance. read more

This place is the best! I've been in many times to browse, but more recently I came in with the goal of buying new prescription glasses. Jacob was extremely helpful and welcoming, and even gave me advice on which glasses better suited me. The whole buying experience was easy from start to finish and they were able to enter my prescription info quickly as well. My glasses shipped a couple of weeks after the appointment and I love them. read more

Corson is always really helpful and they have nice glasses and great customer service. Way better than the place two doors down.

Customer service can be a lost Art these days where folks are self absorbed or just don't take their job seriously, not here. Picked up two pair of glasses last July, first time trying the WP brand. Walked in with my prescription and took a look at the frames, for the price point there was an amazing array of styles which made it easy to choose more than one pair. Settled on two frames, one with transitions lenses, paid the bill and waited for them to show up. Glasses showed up at home, put 'em on, voila easy peasy. Fast forward to a month ago putting the kid down for a nap and she stepped on one one pair bending the arm. My bad for leaving them on the floor. Team at the shop took care and got them back in alignment. What finally got me to write a review? During a visit to Cricket Hill for sledding my little one kicked my face as I popped her up on my shoulders scratching the lens of the Transitions frame. Reached out to the Southport team via text then telephone where they ordered up a new pair to be mailed to me free of charge and a smile in their voice. Thank you SPWP. read more

Loved my experience at the Southport Warby Parker. Kimmie was super friendly and knowledgeable, I had excellent customer service! Lots of frames to choose from and you can't beat the value. I have a wide face and I liked that they organized the frames so that the widest ones were all in the same spot, easy to navigate and try on. My glasses were ready after about 5 days. Parking on the street only but the neighborhood is very walkable. read more

Warby Parker Southport Ave - Winston frames from Warby Parker Southport. - Eyewear & Opticians Near Me - Chicago, Illinois

WP is their own brand. They don't sell expensive designer frames like Varvatos and Dita, but they have a great selection of their own frames in various styles and finishes that can come in different widths and colors. It's interesting that I've never had a problem with Warby Parkers' optics, yet I could never get the right prescription done by my regular optometrist. I've stuck with WP for two rounds of glasses. If you're skeptical about using WP, try them out and see how things go. read more

Warby Parker Southport Ave - Excellent sanitation of glasses between users during the pandemic. - Eyewear & Opticians Near Me - Chicago, Illinois

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I ordered two pair of glasses. Because we knew one pair needed to be adjusted, I had them sent to the store. I received a notice that my glasses were ready. So I went today. But only one pair was ready. I can't begin to describe how irksome this is. Now I need to come back TWICE. To an area where parking is extremely difficult. Of course, this isn't the young person's fault. He had no control over an automatically generated alert. But I gave him a tough time. This is just one more reason never to shop here again. read more

I've worn glasses for a few years and until I found Warby Parker, my glasses were constantly sliding down my nose. Warby Parker's glasses come in widths - turns out I need Narrow - which solves my problem of the glasses sliding down. Their frame selections are really nice and nearly every style comes in several widths. The store staff at Lakeview have been superb. They've spent time helping me, have offered suggestions and are always so kind and cheerful. I feel the same way about their opticians who adjust my glasses. Overall a great experience and I've gotten glasses twice at this location. read more

I had such a good time shopping at this location. The Doc had a really nice manner and a sense of humor. She was very professional and explained things well. I feel like she took the time to listen and laugh. The young lady that helped me find the frames was spot on in reading a customer's mood/personality. She was FUN. We had a great time trying on glasses. I had brought a friend (who was eating way too much candy). She was there to help me choose but the salesperson was not only a riot, she really did a great job helping me pick something different that my friend (who is in the business) approved of. I wanted to try the light-responsive lens this time around. The guy behind the counter surrendered his glasses and they showed me on one lens how dark they would He put them back on and we joked he looked like a really cute pirate with the one dark lens. Arrrrrr. I lack a filter and this shop enabled my behavior. Good job. I will be back. read more

Warby Parker Southport Ave - My choice. - Eyewear & Opticians Near Me - Chicago, Illinois

Their closing time is relative to whenever their employees want to work. We called 30 mins before closing time to ask if showing up at 6:45p would leave enough time to order our glasses. Notably we already knew exactly what frames but we just needed to order in the store because we're ordering ultra high index lenses which require an exact location of where the pupil is relative to the lens. We've ordered these lenses online multiple times only to require multiple remakes to get functional glasses. So we decided to go to the store. Upon arrival at 6:45p, the door was already knocked. After three mins of knocking, all they did was measure the pupillary distance and tell us to order online. We explained the above and they couldn't have cared less. Both employees ended up leaving at 6:55p and we still were forced to just order online. Won't be ordering Warby Parker anymore. Rude and inconsiderate about the situation. read more

Vicky was an incredible associate and helped us pick out the perfect pairs of glasses, being personable and informative. We went in nervous and walked out confident! read more

I visited and bought glasses today. The eye examiner and salesman are so kind and helpful. I am very excited to get such a good recommendation and service. read more

Came here with my partner to get him some new specs. Staff were friendly, service was fast and you can't beat the prices. Parking can be tough around this area so if you have an appointment and are driving in, just give yourself time. read more

My family went in looking for glasses for my husband. We have VSP, but hubby did not know which company we had. They said to find out I would need to come in. When I did " they could not find us", even though every other optometrist can. Then they implied we'd get reimbursed for the glasses. Of course WP is not in network, leaving us to cover over 50% of the cost. Lazy? Dishonest? Either way we won't be back. read more

Sub-optimal quality of care! If I could rate at a zero I would! I'm sharing my First and last experience with Warby Parker and the extreme suboptimal sure ice I received. After losing my glasses and needing glasses right away I scheduled an appointment and the Southport location. First my glasses were not delivered within the days expected they came more available it 10 days after after being "made and shipped next business day". After receiving them I went to the store to have them adjusted and check in because I seemed to be straining with my vision. They adjusted the frame and said it would take some time to get used to. After an addition few weeks I call the store asking again about my glasses because I'm having headaches and vision strain. I go in and the service person again recommends that's it's something to get used to. Photos included the very incorrect Rx given by the Warby Parker store and of a more recent appointment with my regular optometrist of about 4-4 years. I went to see my regular doctor because now my vision is affecting my reading, vision and driving, and activities of daily living. My regular doctor asked if she could measure the glasses and promptly found the extreme error. The Warby Parker optometrist misses the stigmatism of my Rx a major error. After calling Warby Parker customer service a manager really could not resolve my issue other than offing a replacement of my repeat error Rx. No refund and no resolution to my serious issue. I now need to pay full price for my exam and new replacement glasses which I direly need as I'm limited to the service of glasses to a single annual pair. I called my insurance and the services have been rendered and paid for by UHC Vision/ Spectera. They advices that I take the issue up with Warby Parker directly. After confirming a replacement of the glasses and comparing the Rx I'm appalled at the extreme difference in my prescription. Please tell me Warby Parker what are you doing to do for me? read more

Warby Parker Southport Ave - Correct Rx - Eyewear & Opticians Near Me - Chicago, Illinois

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With multiple attempts and good experience few years back I am done with Warby Parker. They can't get my prescription lenses correct with multiple attempts and then refuse to take them back or exchange to plain lenses. Staff at most locations, including this one, is rude and arrogant, not sure where is comes from. read more

I went in today with my mother who is 89 years of age. I was concerned that she might not be treated the same way younger people are treated. The sales woman was very nice. She answered questions that my mother had and she made her feel confident that Warby Parker could make her the progressive lenses that she needed. The sales woman also took her time in giving her glasses that would fit her face. We will definitely be going back. read more

I have always been a fan of the phenomenal customer service from this business, and cannot imagine how they could improve. Alex Alubaidi (ABO Certified Optcian) on Southport has always been great, and this time he pulled out all the stops. He adjusted both pairs of my glasses to perfection and replaced a damaged frame which made my month! Thank you Alex and your entire team. You guys rock! read more

Loved my 1st time at Warby Parker! Dr. Lily Li was an absolute delight! I can honestly say it was the closest I've had to "fun" at an eye exam. Plus the store it's self is exquisite and the staff was helpful & friendly! Even though I got a while before I'll need another eye exam, I'm already planning on going back to Warby Parker on Southport! read more

This is a review of the company not the local store. My main complaint is on the stock lenses, they scratch really easy. They are nearly imperceptible but they are there, it sounds nit picky but they add up and become foggy. Had one pair replaced , same thing. Customer service was excellent. Like the frames. Hate the lenses. Six months later , completely covered in small scratches. read more

I had a great experience choosing my first eyewear. I really appreciated Nelson help and definitely picking another pair.

6/5 stars, if possible. The staff here is extremely helpful and vibrant. From the moment I walked in, I was immediately helped. The staff member that worked with me gave her honest and helpful opinions on whatever frames I was trying on, and ultimately helped with my final decision. The staff at this location works hard to check insurance benefits. Travis, the store manager, worked with the internal Warby team to check my ridiculous insurance if I had coverage, which was greatly appreciated. I work on Southport so they even gave me a discount! This place is awesome! I have been buying from Warby Parker for years. Great, fashionable frames. Highly recommend. read more

I've had Warby Parker glasses before but this was my first time having an exam there as well. Minimal paperwork on check-in, fast but thorough exam, and then the almost impossible task of narrowing down which frames you want. Everyone was super friendly (as usual) and, importantly for me, were there when I needed them but knew when I wanted to be left alone and just try on glasses. read more

Highly recommended! Great location, easy side street parking (without a permit during the day), friendly customer service and professional eye exam with Dr. Shah. Ordered prescription eyeglasses and arrived in about a week. Definitely affordable eyeglasses and all covered under my VSP vision plan. read more

Not sure what's going on here. My order for 2 pairs of glasses got messed up twice. Training and/or procedures need improvement

I was excited to try these but really disappointed. Their glasses are supposedly anti glare and anti reflect. If you get up wearing glasses, you know how important that is. When I got them I thought they were a little shiny to me, but I hadn't wore glasses in about 6 years so I didn't know any better. Was a couple months before I actually wore them out at night. We took pictures and yeah unless you want glare eyes in every picture do not get these glasses. They claim because I got the "upgraded" blue light protector is why they glare, what a joke. Well nobody told me that when I purchased them. You would think that's something they would mention, especially if you are paying extra for something, just wow. Called customer service and they only have a 30 day window I think for returns? Wow way to stand by your product. So now I have glasses I can't wear out to outings where pics are being taken. Just awesome. Wish they would have better job informing me about their joke of an "upgrade" but lesson learn that I shouldn't assume companies would stand by the quality of their products... and I must now perform tests on everything I buy. This is my first and last pair I will buy here. Save your money and go to the discount stores like Pearle Vision or something, that's where I'm headed to now that I need to get a new pair out of pocket. The only thing I enjoyed was being able to use the app to try on some styles virtually. Don't be fooled though! Save your money and go somewhere better that stands by their product! read more

Alex and Sal were great and extremely helpful while I picked out a new pair of glasses. They were patient and didn't mind me taking my time. I've always gone to the Warby on Armitage Ave. since it was the only city location but from now on Southport is my store. You guys are the BEST!!! read more

My experience at Warby Parker on Southport Ave was as good as it gets. I scheduled an eye exam the day of and saw Dr. Li, who was kind, friendly, and extremely knowledgeable. After my exam, Frank, a sales associate, helped me pick the perfect new glasses. He was patient, funny, and creative. He encouraged me to try different shapes and I ended up picking something totally new! Beyond that, Nelson, an optician, helped me re-adjust me other Warby Parker glasses and did a fantastic job. Everyone here was extremely helpful and kind. I couldn't have asked for a better experience! Thank you. read more

Eye exam was great, probably the quickest I've ever had and the Optometrist was so patient with me (overthinking between 1 and 2). The rest of the staff was also great getting me in and out within about an hour for everything. Great COVID protocols too. read more

Nelson is the best!! :) He helped me pick out the best pair for my face/features and skin tone/hair. I was so indecisive and he let me know all of my options and took me through the whole process. Very great salesman who didn't try to push any extra features but rather asked about what options would fit best for my lifestyle. And he was hilarious too! Will be coming back for future Rx orders read more

This place oozes attitude right down to the jack kerouac books they sell. Showed up 5 min early for an eye dr appt. It was 8 degrees and the arrogant young kid comes to the door and told us we had to wait outside until they opened in 4 minutes. Surreal. They do not do eye exams for bifocal contact lenses bc this place was made by and for millennials. read more

Dr. Sud is the BEST! I love this place, I love the staff and truly the best eye doctor I've ever seen (no pun intended). If you live in the neighborhood you have to stop in. Even if you don't get their frames, which you should, Dr. Sud is the best to see. I live in LA and will only go to him. read more

Glasses are great, prices are great (least I've paid for glasses in 15 years), good return/repair policies, but Frank was the best part. He gave great advice and was patient with us even when we stayed after closing time by a bit. I'm a fan! read more

Wow! I don't write reviews, but felt compelled to say how great my experience was. Staff at this location is so friendly, informative, and comfortable. Dr. Rahul Sud, in particular, was great. Made sure I was comfortable and knew what was going on, but most importantly - Why he was doing everything! I learned he just got to Chicago and is currently operating out of different locations, but definitely seek him out if you need a prescription. read more

This store couldn't be more amazing! Employees are incredibly helpful and knowledgeable. Buying glasses can be intimidating but they make the experience personal!!! Warby Parker also creates a trustworthy brand! Also, ask to work with Jessica! She is so helpful! read more