They cleaned and serviced my pool regularly and did a great job. Everything was explained simply,…read moreand I never had to remind them. Reliable service.

Consistency of pool cleaning staff is poor. New staff not trained properly. Treated my salt water…read morepool with chlorine chemicals to the point that it was irritating to the skin. This is just the latest example. I should have canceled them long ago....they also raised their prices 63%!!!! I recommend them to NO ONE!

Tia was extremely helpful over the phone and then again when we entered the store! She was…read morefriendly, helpful, knowledgeable and honestly, if I was hiring I would try to recruit her!! To say the service was awesome would be an understatement! Thank you Tia, appreciate your kindness and warm smile. Will now be buying all my pool needs from this location.

Bought a Hot springs spa from the federal way Aqua quip. spa…read morehas been nothing but trouble. every time I call for service they inform me a service tech will contact me. they never do and then when you pursue it they give me a date a month out. I ended up fixing a broken light myself that I bought on Amazon for $2. aquaquip said the part was back ordered. now I have a leak and they want to give me a service date a month out. if I can finder the cracked plastic gasket I will fix myself! save yourself the hassle and do not buy a spa from here!

I spent over a grand for a new hot tub cover that was supposed to be made for my hot tub. That's…read morewhy it took 2 months to arrive. The clips to fasten it are ob the front not the side.

Great customer service. Helped me troubleshoot my spa problem today by running a free test on my…read morespa water. I was having an ongoing problem getting my pH level right and realized, after testing at the store, I had bad test strips. They also provided a thorough printed out action plan to get it fixed. All with a smile - appreciate the help.

I would not recommend Hot Tub Pros due to their unprofessional and poor communication, poor service…read moredelivery and inconsistent pricing. I hired them to do a year's contract including three maintenance cleans back in June. I prepaid $1120 and had one service provided. Due to my tenants moving out and no longer needing the hot tub, I asked if it was possible to repurpose the unused balance to instead drain and winterize the tub, assuming I would maybe get a little bit of a refund back after the winterization was taken into account. They ignored my multiple emails and I felt like I had to harass them to even just acknowledge receipt of my emails. When they finally responded, they said my first drain and fill was a filthy job and my tub was covered in ants and hence they should be charging me more, but they never mentioned this until now. It was rude and out of nowhere. They also said the website pricing was wrong and that the winterizing would cost more, and that they were also booked out but could maybe squeeze us in a few weeks and would check in later. It was strange to me that 1) they never mentioned the alleged issues with my first hot tub service, 2) they had inconsistencies in pricing between the email quote and their website, and 3) they didn't want to preschedule a standard service that was time sensitive and needed to be scheduled in advance. Finally, when they did actually come out do the winterization (after I pleaded with them to get it scheduled), the tub was left with water in the tub and we are unsure if it was properly winterized. I wrote again asking for clarity and he said he took video of the service footage and would send it to me; it's been over a week and still haven't received it after a couple of follow-up emails requesting it. I am nervous there is still water in the plumbing that would freeze and have no confirmation that the winterization actually was completed. This company is hugely unprofessional and needs to get their act together. I hope this review will prompt them to reply to my unanswered emails and send me the video footage.

I used this service for about two years and they've ghosted me several times, not showing up for…read moremonths at a time. Communication has been nonexistent. When they showed up they did a good enough job, but reviewing my invoice I see that they charge seemingly random amounts of money. When they didn't show up there was no communication as to why or when they would come. They repaired my controller last year and used the wrong part so I can no longer use all jets. And it took over 4 months to get them to screw that up. Obviously, I would not recommend them.

We had an issue with our bathroom ceiling/vent fan & Joel came in & saved the day. We had a leak…read morecoming from there whenever it rained & umm we all know it rains a lot so it was a dose of fresh air & a relief that it got taken care of. Fan was also not running, mind you we have 4 kids. He had to go through our attic to get done & even made a store run to get a missing. Appreciate the effort & getting the job done. Definitely recommend Benson Remodeling to everyone out there. Sal Abera

Benson Remodeling works for Invitation Homes. If you are not sure who they are, search for…read more"Invitation Homes slumlord." Invitation Homes takes advantage of everyday people just trying to find a place to live. Over and over, you will see complaints about maintenance requests. Do you really want to support a company that actively takes money from honest hardworking people? A company that is actively doing everything they can to nickel and dime you. They came over to look at my roof for damage. Instead, they cleaned the roof. When I brought this up to them, they were very fast to fall back on "Bring this up with Invitation Homes; we can't do anything." I might believe that if I had not already dealt with Benson Remodeling. In the past, they have come in, looked at issues, and put in maintenance requests for issues they see. This time, they didn't even bother. Not even when I brought it up to them. They completely ignored that fact and just restated the same line their Wall Street company feeds them. Don't support a business that is actively doing their part to rob everyday Americans of their chance to own a home. To the response from the owner: Please read my review carefully. You are 100% capable of putting in work orders. I know this as a fact, but you refuse to do so. YOU may be a mom and pop shop, but you are making the business decisions to get into bed with a Wall Street company. YOU are part of the problem. You can't abstain by saying "we can't do anything". You can. Don't help a giant company rob everyday americans. More so when I know as a fact, you can do something. All I am asking is for you to put in work orders for the damage you see. Something I know you can do.

AMAZING Company and Crew!! We are so blessed to have the chance to work with Cesar and Janette at…read moreNW Pools and Spa from the design, construction and finishing of our little boutique pool! Working in such a small space, design was key. They took the time to sit with us and walk thru the process, several times!! From City requirements to making last minute changes and additions, they stood by us with every step. If I had a question and/or concern, I knew that if I called...they would answer and discuss every detail. The knowledge and experience that Cesar, Janette and Susan have was SO helpful, we simply could not see going thru this process with anyone else. We could not be more happy with the outcome...we LOVE, LOVE, LOVE our new pool - THANK YOU so much NW Pools and Spa!! We highly recommend your services :)

Ivan is very responsive and very dependable for the work. He's very patient and very considerate…read moreand not pushy through out the process. After tried all other methods, we did eventually go with re-plaster due to the poor condition of the pool, and the end result is amazing. Ivan did very thorough job and helped us a ton as we are stuck out of state due to COVID 19 and he did all jobs big and small to high standard at very reasonable cost. He made sure pool is properly maintained till we are back to take over the maintenance and fixed many small issues with our system. I would definitely recommend Ivan to my friends and families.

Marshall from Olympic Hot Tub in Tacoma is the man you want. His buddy Tab Birdsell is also great…read more I want to start off by saying Marshall was super patient and answered all my questions. I was between jacuzzi and Hot Spring tubs and Marshall was great with making sure I got the best deal and quality tub for my needs. As a seasoned combat vet my body has some issues with it and he made it easy to decide what was going to take care of my body over the long haul. He got me a reasonable price and was able to sweeten it up with a cover lifter and took care of the delivery fee for me. I know this wasn't a typical sale, but I do appreciate the honesty, integrity, and patience Marshall showed me. I'm super stoked on the team that will be taking care of my tub in the future. Delivery was easy as it gets, they were a good team. I had some weird anomaly within the hot tub control panel at first based off previous model of the Hot Spring Relay, but the new 2025 model is slightly different and ended up being perfectly fine. I honestly found my experience to have been smooth, quick, and reliable. I look forward to owning and using my new Hot Spring Relay for the next 20-30 years. Thanks Marshall and I appreciate the Olympic Hot Tub Team.

Only good thing about Olympic Hot Tub is Marshall in Tacoma…read more Cracked panels on hot tub and missing parts upon a 3 week late delivery!! We have had terrible communication with Olympic Hot Tubs many departments etc. customers service, scheduling, the actual delivery company, a technician department, water scheduling department. They just blame the other department and pass us along. Initial 2 week shipping delay, with ZERO communication from Olympic we called frustrated. They said it would be here the following week, it was, with still terrible communication poor scheduling but it arrived BROKEN has a crack in the front panel and missing parts. We cant use it while we wait for them to bring the parts. Again they scheduled us for someone to come out and bring the parts. NO SHOW NO CALL. some department dropped the ball again! We are still looking at our empty broken hot tub. We are still struggling with Olympic Hot Tub's lack of concern and lack of communication.