Have you ever done an extraordinarily huge project in your house? *raises hand* You know it can be so exciting but at the same time your project can make you or break you depending on who you're working with. I worked with Warren's about 6 years ago to carpet my art studio in a freaking fabulous leopard print carpet. It came out flippin' gorgeous! It's my only carpeted room in my house so I went all out. Here's the thing though....these guys were on point for the entire project. They were always on time. They always came when they promised. They made the experience simplified and easy. No mistakes. Nary an error. I asked if they could also install baseboards for me after the carpeting was finished and they did that too with perfection. So my new project is wayyyy bigger. Entire house new hardwood flooring. I call. Can I come pick out a floor and then you guys come and give me estimate? Yes! I get there and I love.love.love. the Karistan Wood. Just Oh.My.Wow.! The samples are a great size and I ask can I borrow 3 to take home to see which I'm going to like best? Just like before...sure you can! Just amazing customer service! Priscilla has been my salesperson. I started with her on the phone and she's been amazingly helpful, very friendly and knowledgeable. Ask for her if you pay them a visit! Highly recommend! The store is very clean. Everything is highly organized into categories which makes the shopping experience such a joy! All employees there wore masks and there was available hand sanitizer. I will update as I go through this process and I'll also add pictures along the way. read more

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We just did a kitchen remodel and decided to change flooring in foyer, and powder room also. We are so LOVING our floors! Warren Clark has a great selection, and the crew that came out kept our house tidy during demo and install. We couldn't be happier!! read more

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Nightmare! Our experience with Warren Clark's was horrible. The price was very high, but their quality or workmanship and customer service didn't correlate. Very poor workmanship and really bad customer service. They quickly installed and failed to follow industry standards. We now have uneven flooring throughout the house with spongy area and ridges. These are problems from them not properly preparing the surface before installing flooring. Warren tried BSing me to believe that it's a "floating floor", so it's standard. The truth is that the manufacturer even has requirements about how much variation is allowed and this isn't even close. After the flooring was installed, the toilet was installed. Since, we've been dealing with sewage leaks when flushing the toilet. We tried multiple times to work with them to resolve the issues, but had horrible results. I posted my story and timeline, but pulled it when I got a threatening letter from their lawyer claiming that I'm posting slanderous statements online. So instead of fixing things, they threaten me for what I see is only to protect their reputation. I removed the reviews, but later felt I needed to tell my story again to protect other homeowners. I have reworded it to avoid having to protect myself against slander claims by their lawyer. I have since been contacting their bonding company and the California State License Board. I have had inspectors out and the reports came back positive that they did poor workmanship. The CSLB has mandated they attend a hearing in the coming weeks. Be careful who you hire. And just because they are at the higher end of the quotes, does not mean they are the best. We are now looking to have our entire house redone with flooring, which is not easy. Especially while living there and having furniture in every room. read more

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These people were just Ok. Quick sale. Can do anything. Sometimes , second generation sees nothing but $$$$$, because original owner did all the hard work. Classic American business failure story. read more

My mom came in here today to get an estimate. We have Hunter Douglas blinds in our house, and thought we'd shop locally to get an estimate to replace our current ones. Well froget about that, the gal was very nice, but my mom called us crying saying the owner was beyond rude and abusive with his words. We will be filing a complaint with Hunter Douglas, so that they take you off of their reputable dealers. The owner was interrogative and demeaning against a senior, which is abusive behavior. He said he "doesn't get good vibes" from my mom. Mind you, my mom is in her 70s, and we will make sure we or anyone we know will never shop here. read more

The measure of a business is how they deal with conflicts/misunderstanding/ disagreements and I must say we as customers knowing nothing about flooring thought there were problems with our project when in fact, they are typical for the job. If there was a suggestion, I say provide a one sheet to educate customers of what to expect. We made the mistake of not waiting until the project was completed before getting concerned about the progress of our flooring. Our experience was positive and I was perfectly pleased with how Warren made sure the work was completed from start to finish. He takes pride and I also want to thank Albert for his professionalism and workmanship. Home improvement is bound to have its highs and lows (and surprises), but it's good know there are still businesses that care to make sure their customers are well taken care. Thanks again and look forward to our next flooring project! read more

First of all, being a small business owner myself, I am all about supporting other small/family ran businesses. Working with this business was such a great experience. I was in the need of blinds for my learning center and they came to my business and helped me select the best option for my needs. They took the measurements and the blinds were installed in no time. They product and service was perfect. I highly reccomend this family owned business. read more

Warren Clark's Custom Carpets - Flooring Near Me - Upland, California

Passing through Upland on my way to Orange County, I made a quick stop at this business with little to no expectations. I've been looking to purchase a rug but haven't found one I fell in love with. Not only did they provide top notch customer service, but they didn't make me feel like I was conversing with a person with a sales based agenda. I just recently received my order -which came in a lot earlier than their expectant date. They are definitely a gem- I highly recommend. read more

Warren Clark's Custom Carpets - Flooring Near Me - Upland, California

I have been a client of Warren Clark's Custom Carpets for over 30years. They are a family owned business who excel in dealing with their customers. They are honest, reliable and they have a dedicated staff that are very knowledgeable in the products they sell. Their prices are great and the customer service during & after installation is exceptional. I highly recommend them. read more

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I started with Warren Clark in 1967 with our first home. The consistency and friendliness has been throughout the years. His staff is dependable and they do what they say they will do and at the price quoted. I can't say enough about the entire family and staff! his employees have been with him for 40-50 years, that say a lot about their work ethic and commitment to each other! Their work is awesome and professional. I recommend them highly to anyone who is considering any home improvement that they service!!! read more

I needed to replace 16 year old carpet in my 3000 square foot office. I called a few companies to get quotes and eventually went with Warren. Their price was a little higher but his professionalism and attention to detail is what made the difference. Alberto and his crew came in and finished the job in 4 days. They worked with us very well to get furniture moved in and out of each office and never having an office down for more than a day. I was nervous about how it would go while staying open for business but I couldn't be happier. Thank you Warren for a job well done! read more

This company did an excellent job installing new carpet in our home this spring. Yes, it took several weeks for the three carpets to arrive, but supply chain issues are tough this year. The installation team was prompt, cheerful, efficient, and professional. They did NOT play loud music. One young installer even helped me return a washed bedskirt to the king bed before putting the mattress back after they had moved the bed to install the carpet. Weeks later, everything looks fine! read more

Great family business! Great service and great install of carpet. Very professional. Pricing was fair!

Warren Clark's Custom Carpets is the best. Over the last 10 years, they have done projects big and small on two homes for me, my commercial building, my sister in law's home, my parent's home and a friend's home with the same result each time- excellence. Having seen lots of remodeling, I am convinced that they are as skilled as anyone anywhere (and considerably better than other local competitors) and the work they've done has held up beautifully. They are all about quality and professionalism- the materials, workmanship and installers are top notch. It is also great to know that I am supporting one of the good guys- a family business that is fair, ethical and active in local charity. If you'd like it done right, this is the place. I highly recommend! read more

Helpful, reliable. Have used many times over for different jobs. Brian has helped us with carpeting, Vinyl "wood", window shutters and blinds. read more

I used them in 2007 for installation of new carpet. They did a great job then so when I wanted to install new hardwood flooring I called them back. They were very professional and clean again. Their showroom is very impressive and made it very easy to make a choice on my flooring. I 100% recommend them. read more

Not very nice people and come across as jerks on the phone. I asked for a quote and they said that they were not interested. They basically don't need any work then so don't use them. read more

We've worked with Warren Clark, Jr. on a flip of a clients home. Very professional and reliable as a contractor. His team gutted and replaced the entire home and did an amazing job! We've referred Warren Clarks general contractor services with every client in need. read more

Great service and great family business. They did my 1912 craftsman house stairs without covering the beautiful wood. They are the only ones in town that does that kind of work and I tell you it really enhanced the beauty of those stairs. Their craftsmanship is the best. I would highly recommend them! read more

We had a very satisfactory experience with Custom Carpets when we remodelled seven years ago. We have had NO problems whatsoever with the mid-price carpet, the vinly, or the installation, so we went to them again this time for carpent and flooring for a two-room addition. Because our experience then was so good, we did not shop around at all this time. We were shopping for good value for our money, and that's what we got. Bryan, the sales rep was consistenty professional, knowledgible, and courteous, and demonstrated the willingness to get it all right. When Ron, the vinyl installer came yesterday, he found that the baseboards cut by the contractor did not exactly fit. When the contractor's carpenter was shown the problem he basicallly pitched a fit, blaming the flooring people for the problem and telling us just to force the boards into position. This morning, the vinyl installer was back at the door at 8:00 AM with a saw, and cheerfully fixed the problem in a few minutes--way less time than the other carpenter spent yelling. This company is a breath of fresh air and a pleasure to deal with. I would recommend Warren Clark's Custom Carpet to anyone looking for carpet , flooring, or kitchen and bath remodels. read more

Great Customer service! New to this area, and i needed someone reliable, fast and experienced. Called Warren Clark's Custom Carpets and they came the next day. Installed the following. If you don't want a headache and need to get things done. These guys are highly recommended. read more

I recently visited Warren Clark's Custom Carpets to inquire about having my carpets replaced. They were more than helpful. Along with them listening to our needs and there knowledge, we came up with a game plan that far exceeded my wildest expectations. From start to finish, there employees were professional and punctual. My contractor couldn't believe how excellent this job turned out. Thank you Warren for taking such good care of us. read more

I have worked with Custom Carpets since I purchased my first condo in 1989. Not only have they helped me with each move, which includes 6 moves over a 28 year period, but have gone above and beyond each time, with flooring, blinds, shutters etc. Custom Carpets has incredible talent in each associate that I have worked with, and I recommend them highly!!! read more

After trying the big box stores unsuccessfully, we were referred to Warren Clark's by Stainmaster. Bryan Blanes was able to quickly find carpeting that met our needs, ordered samples and brought them to our home where he measured and gave us a quote. The carpeting arrived as promised and the very professional, efficient installation crew did an excellent job. We've referred Warren Clark's to friends and couldn't be more please with their responsiveness and service. read more

Excellent service. Called after the installation to make sure I was satisfied. Plumbers stepped on the newly installed carpet and got grease stains all over- Warren Clark's immediately sent someone over to remove the stains. Wouldn't hesitate to recommend them. read more