We had water running down our walls for days. French's sent out a great guy who worked for days…read moretrying to find the source of the leak. Finally had to tear out part of the ceiling to get to a remote, hard to get at leaking pipe. That guy worked very hard to find and repair the leak. Did a great job. Would highly recommend. WSB

We called Ray French when our heat/AC wouldn't work recently (during a cold snap) and they came out…read morethe same day. Devin was super nice, and found the problem, and fixed it same day. Now we have heat!!

Browning Heating and Air is an amazing company. They are honest, timely and clean. I can't say…read moreenough great things about everyone who works there. Thank you Mark!!! Ana Rillo

Please read the facts below when deciding whether to hire Browning Heating and Air Conditioning…read more They say a lot about the company and its owner. Here's the summary: Despite having a maintenance agreement with Browning, two regular inspections did not uncover a basic visual condition that would have prevented a significant leak and property damage. And when explained to the owner, he denied responsibility, blamed it on an installer from years earlier, and told me to speak with his lawyer. Here's the details. In October, 2025, I paid for a one-year a/c maintenance agreement from Browning. Browning attests on its website that with its "full-service maintenance plans . . . [w]e'll assess your entire system." The invoice for that agreement lists a variety of tasks they would perform at each visit. Those tasks include "clean drain pan" of the attic air handler. The air handler includes a primary drain pan and a secondary/emergency drain pan for collection of condensate. Browning performed its first maintenance in October, 2025, did the usual checks, and noted that the system worked. Six months later, on April 2, 2026, Browning performed the second scheduled maintenance. The report from that day checks off that the condensate drain pan was cleaned and states that the a/c unit was left in working order. On Saturday, August 8, 2026, I returned from a vacation to find ceiling drywall and insulation on my floor, water damage to walls and flooring, and the air conditioner off. I went to the attic and found water accumulated under the air handler, flooding the ceiling drywall underneath it. I called Browning and reached the technician on duty for weekend emergencies. He arrived the next morning and inspected the unit. The problem: the primary drain plug was absent and the secondary drain plug was not seated well in the pan. These plugs are to prevent water from leaking from the drain pans. These are the technician's quotes from the invoice for that work: "Found that primary drain pan was missing a plug on the backside of the unit, causing the water to flow into the cabinet [] then out into the secondary drain pan. [B]ut secondary drain pan leaked residual water around rubber gasket." The tech "repositioned rubber gasket to prevent future leaks." He also "found [the] drain pan plug and inserted it in place." If plugs were in proper place earlier, a sensor would have tripped and turned off the unit well before any leaking of water in the attic. I then paid for that service and told the tech to inform the owner, Mark Browning, that I would call him Monday morning to discuss this. I also hired ServPro, who came, stabilized the water damage, and placed nine fans/de-humidifiers to dry the walls and ceiling. I called Browning's office Monday. When Mr. Browning returned my call, I explained that I believed the damage was Browning's fault because the maintenance checks include an inspection and cleaning of drain pans. In fact, Browning's website states that "[r]outine preventative maintenance helps technicians identify drainage issues before they lead to water damage." The website also states that inspection is straightforward for a professional: "The condition of the drain pan can be inspected while the unit is off by using a flashlight and about a gallon of water - but inspections are best left to the professionals." On the call, however, Mr. Browning took no responsibility and instead blamed the absence of plugs on the company that installed the unit years earlier. I explained that even if that were the case, I hired and paid Browning for routine maintenance to find and remedy routine issues with the unit. Mr. Browning ended the conversation telling me that I'd have to take this up with his lawyer. Please consider these facts when deciding which a/c service company to hire.

We needed two new AC units put in and Randy was very personable and friendly and honest with his…read moreestimate so we chose to go with him and we are glad we did. He installed both of our AC units for a fair price and short down time I would recommend Randy's Air Control Services to anyone. I don't feel you could go wrong with him.

I have used this company for many years and any time you have issues with your AC, they would…read moreschedule to come as soon as they can, even over weekend. They are very professional and the fees they charged are very fair. Thank you very much.

We have used this business for years. They were out for a problem today and again the service was…read moreexceptional. DJ came within the two hour time frame he said he would, with the same friendly, honest service we have become accustomed to over the years. He gave a detailed explanation of of the problem and how it was fixed, with reassurances to call if we have other problems. Just a pleasure doing business with them!

This company is a nightmare for me and my business, new HVAC , new walk in cooler , walk in freezer…read morewere installed by them breaks down constantly, I wish I never dealt with them and spent tenths of thousands with them.horrible

I have a yearly maintenance contract with Comfort Temp. Nathan came and checked my older system,…read moreanswered all my questions. I feel very confident he knows my system and treated me with professionalism. I learned a lot.

Came to change motor under warranty . Great job. Will use again. Aaaaaaaaaaaaaaaaaaread more

Left a message including my name address, and phone number with a person who assured me I'd get a…read morecall back that day. I did not, nor did I get a call the next day. I don't care how good a company is if it's unreliable and nonresponsive. Do not reward bad treatment, folks.

Hello, My name is…read moreJonathan Fayard and I work for Aptora. I have been doing business with Crystal Air & Water, Inc. for awhile now. They have always come across as a highly professional company. If your looking for a company you can trust, then look no further. Sincerely, Jonathan Fayard

Tech quoted be almost $800 just To install a BASIC thermostat and wire. RETAIL a T-stat cost $30…read moreper Home Depot. Still charge me $90 though for ridiculous quote. Come on Guys, that's not good Business.

I have used this company in the past to do repairs and I will use them in the future for any…read morerepairs needed.

Outstanding service!!! They were at my house within the hour…read morefor a non emergency service call. Pedro was extremely professional and knowledgeable. He took the time to explain the issue and the solution clearly . The work was done efficiently and the charge was very reasonable. Highly recommend!!!