The process is incredibly frustrating and poorly communicated. You drop off your car thinking they…read moreare about to begin, but that's not actually what happens. After 5 days of your car sitting... They submit an initial estimate to your insurance, then wait for approval. After that, they finally bring your car in and start tearing it down -- in my case, about a week after I had already dropped it off. Even more frustrating, they still didn't have a clear or final estimate after all that time. So your car just sits there while you're left in the dark about what's actually happening, what it's going to cost, or how long it will take. There is a serious lack of transparency and communication throughout the entire process. If you value your time and want clear expectations, I would strongly recommend going somewhere else.

Scott and Lacy at this location helped me so much. I had two vehicles come to this location and…read morethey did outstanding work with both of them. I also have custom paint vehicles nearly every time and they get my paint perfect every single time I would trust them with seriously anything these guys can handle some pretty intricate vehicles. They are BMW and Porsche certified and I am a perfect example of that. thank you so much Scott and Lacy for always being so kind and having a smile on your face, you guys were so quick to get back to me with my questions and you got my damn thing out in less than a week!!! Yourself I don't know what does I would give a 10 star experience to both times I showed up for work to be done.

Guy who took my call wasn't professional and was pretty rude, I asked him a few questions and he…read moresaid he wouldn't do it and hung up on me. Hopefully others have a better experience

Car looks great! Had the door and rear panel fixed up after a wreck and looks good as new. It did…read moretake a few weeks to get the car back but he's willing to fight with insurance companies to get the job done right

I don't usually leave reviews, but I feel like people should know about the TERRIBLE experience I…read morehad with Metro Auto and the owners. My car was in an accident and the trunk wasn't fully sealed. One of the owners gave me a quote and said they could get the trunk sealed. When I came back later in the day to pick up my car, it was in worse condition than when I left it. The trunk was not sealed, it had a hard time opening, there were plastic shavings all over (idk what they were cutting without talking to the customer first?), AND there was a 3in strip of paint that was chipped off along with a little bend in the metal. When I told them that paint damage wasn't there before, they didn't believe me until I proved it with pictures I had luckily taken before. After going back and forth they said they would fix the paint damage and return the car to the condition it was when I brought it in, but I would need to go to a different shop to have the original problem fixed! They told me to come back the next day to pick up my car. After I left, I forgot something in my car so I returned to get it and overheard the owners swearing about me and my car! Also, of course they didn't spend the time or effort needed to fix the paint damage they caused and they only painted the few damaged inches leaving it slightly mismatched from the original paint. Overall, very unprofessional owners, and the work they did made my car worse than when I had originally brought it in.

Karl was great! He understood what repairs I needed and didn't try to upsell me at all. They made…read moremy beater car drivable and even checked the fluids and made my hood close better free of charge. They were fantastic and very fast. Would highly recommend.

They were very friendly and got my car fixed fast. they're upfront and honest with you with far…read moreprices and fast servic. everything you want when looking for a mechanic

From the owner: Experience, pricing and quality of service.read more

Since Art City Auto Body took over two years ago its defintely been great. I took a tundra over for…read morean estimate and they were so helpful and friendly. I ended up not fixing it, but I have sent friends there and they are always happy with their experience. The owners are helpful with the insurance process and know how to repair cars correctly. They value their relationships and that shows at this location and their sprinville location. Highly recommend. The estimate cost nothing and friends have not had to pay out of pocket when using their auto insurance.

11/10 very professional team! Best auto body shop in Orem! Fair prices and they truly care about…read morethe customer experience!