I had a great experience at this shop. I only spent $100 to fix the gap in my front bumper, while…read moreother places--including a Toyota dealership--quoted me $300-$400 for the same issue. It turns out the problem was just a bracket, and they accurately diagnosed it right away. The team here is very professional and honest. They didn't try to upsell me or suggest unnecessary repairs. Instead, they quickly identified the exact problem and fixed it at a very reasonable price. Highly recommend this place if you're looking for trustworthy and skilled service!

Great dealing with Johnathan and the crew over there. The service was 5 The quality i will give 4.5…read more due to a couple things I found after we were done. The good! 1. The silver metallic paint on my 2016 Mustang is not easily matched. They did a superb job painting all panels (both fenders,new bumper and hood) The shine and sheen are correct. 2. The wheel was refreshed by a guy they had come in, and he got it wrong both times. Johnathan was so good in getting a brand new wheel quickly. 3. I was dealing with a third part who was paying out of pocket to repair my car and the Valet team did an amazing job on dealing with the paperwork! 4. They did a super job detailing the vehicle before I got it back. The not so good. 1.The headlights were both replaced and they failed to adjust them. When I drove home they were pointing in completely different directions and not even close to correctly. 2. The bumper assembly was replaced and they didn't detail before painting. There are literally tabs and rough mold markings on the ends that should have been ground before painting. Small detail to some people but noticed by me. 3. Overspray on the windshield and gasket...should have been caught while detailing Overall as I said a 4.5. If heaven forbid I ever need another body shop, Valet will be my choice!

The repair took longer than I had hoped for but once completed, I was beyond thrilled with the…read moreresults. These guys are clearly perfectionists that I highly recommend. I took my vehicle to several places in Utah County and SLC and their quote beat the others by a couple thousand dollars so I'm glad I chose them in the end. We did end up paying a little over what we were quoted for extra parts but to be expected and WORTH it. I'll definitely be using them for all body work in the future. Thanks Staci and crew.

I came in for a fix on my drivers side and the service was amazing! These people are so kind and…read morewe're so patient with me! I had to change my appointment a couple of times and they were so accommodating!

Since Art City Auto Body took over two years ago its defintely been great. I took a tundra over for…read morean estimate and they were so helpful and friendly. I ended up not fixing it, but I have sent friends there and they are always happy with their experience. The owners are helpful with the insurance process and know how to repair cars correctly. They value their relationships and that shows at this location and their sprinville location. Highly recommend. The estimate cost nothing and friends have not had to pay out of pocket when using their auto insurance.

11/10 very professional team! Best auto body shop in Orem! Fair prices and they truly care about…read morethe customer experience!

A few months ago we purchased my wife's dream car--an all-wheel drive Lexus IS 350, which was hit…read moreby a car running a red light in an intersection in Orem. This accident ended with my wife being driven by ambulance to ER and with extensive damage to her new car--including both passenger-side doors being pushed inside of the car. My wife is still recovering from the accident, but her car, in her words, "looks better than it did when we bought it and drove off dealership lot". Metro towed her car to shop, provided a loaner vehicle, did "better than new" work, and were an absolute pleasure to work with from start to finish. I referred my older brother to them, whose Tacoma just got hit and has hood damage. He dropped off his car on Friday and so far his experience has been equally positive. If there were higher than a 5-star, they would get it and I highly recommend Metro! Val

I don't usually leave reviews, but I feel like people should know about the TERRIBLE experience I…read morehad with Metro Auto and the owners. My car was in an accident and the trunk wasn't fully sealed. One of the owners gave me a quote and said they could get the trunk sealed. When I came back later in the day to pick up my car, it was in worse condition than when I left it. The trunk was not sealed, it had a hard time opening, there were plastic shavings all over (idk what they were cutting without talking to the customer first?), AND there was a 3in strip of paint that was chipped off along with a little bend in the metal. When I told them that paint damage wasn't there before, they didn't believe me until I proved it with pictures I had luckily taken before. After going back and forth they said they would fix the paint damage and return the car to the condition it was when I brought it in, but I would need to go to a different shop to have the original problem fixed! They told me to come back the next day to pick up my car. After I left, I forgot something in my car so I returned to get it and overheard the owners swearing about me and my car! Also, of course they didn't spend the time or effort needed to fix the paint damage they caused and they only painted the few damaged inches leaving it slightly mismatched from the original paint. Overall, very unprofessional owners, and the work they did made my car worse than when I had originally brought it in.

With all the supply and demand issues I was expecting it to take longer. I brought my jeep in after…read moreI was rear ended heading up to Brighton on the 23rd. I stopped in on 27th so they could assess the damage and they told me that the muffler was hitting my tire and I couldn't drive it, they called enterprise car rental and had someone come pick me up and get me setup with a rental. I received a call on the 14th right before closing saying they had my car ready and they'll be open on Monday to pickup. My jeep looked exactly like it did before the accident and he said I was all set, nothing else was required on my end. Super easy and painless process. Best of all that my parts actually arrived months before they estimated.

I'm not sure where to even begin with how terrible of an experience this shop was. My car was rear…read moreended and the other persons insurance said this was one of their vetted shops so I brought it to Tomlinson. They said to bring in my car the next Monday as that's when the parts they ordered would arrive. Between that time and the next Monday my car began to have overheating issues which I thought could have been caused by the crash, because of that I told them I would need a tow. They said they could tow it that Monday, but did not get it until that Wednesday. Regardless of that, a month goes by when this was originally supposed to take a couple weeks max. I didn't receive any updates from the shop so I called to ask when it would be finished, they gave me a date and on that date I called to ask if it was done. Each time I called they would move the date back along with telling me they would give me status updates as it was being repaired. I never once received a call from Tomlinson getting an update. I was given at least 4-5 dates when it was supposed to be done and it was not done on any of those dates. The car was brought it in the middle of August and I did not get it until the end of October. The day I got my car they told me they had taken it to a mechanic and that it shouldn't have any overheating issues. I drove my car away and within 5 minutes it began to overheat. They also left the driver side door interior covered in dirt, picture included. The one good thing I have to say about Tomlinson is that the repair did look good as new. However due to the terrible communication, the repair time taking weeks longer than I was told, and the interior being left in the state it was, I would not recommended this shop to anyone.

Their services were efficient, straightforward, and quality, but more than anything they are a…read morekind, down to earth family who treats you like you're one of their own. There was no non-sense, no hidden fees, no headaches, just the help I needed by a team who worked well for an amazing value. I've recommended them to anyone and everyone I know who has had car trouble. Whitlock always comes through.

Whitlock's exceeded my expectations and then some. Not only were my repairs performed expertly, but…read morethe team went above and beyond to complete them on a tight timeline. I also appreciate that they made the insurance claim process effortless. Very fair prices as well. Thank you so much!

Rocky Mountain exceeded my expectationa, working with the insurance day after day and keeping me…read moreupdated. they made sure the job was done well and efficiently as possible. they installed the correct parts and the best parts for my vehicle. Garret answered all of my questions and had exceptional customer service. I will definitely be going back!

This was our second time using RMC. Just as the first time we were treated kindly and so fairly…read more They do a fabulous job and quickly. No need to look anywhere else! These guys are the real deal! Highly recommend!

My son purchased a truck from this dealership. The title was for a restored vehicle, however this…read moredealership did not have the right to this vehicle. It belonged to someone else. They then registered the vehicle and we have been unable to have it registered nor use it for the past few years. According to Santos they are in the middle of a huge lawsuit. We were also sent fraudulant plates and tags for this truck to use. If anyone else has had a similar experience please contact me at 970-989-4646 as we are working to put a case together.

Cesar Santos is crooked as the day is long. Bought a car I was told had no issues and had never…read morebeen in an accident. Today, after spending a thousand more than I bought the car for we discovered that it had, indeed been in a wreck. The underneath splash guards were not held in place properly, but instead 3 different kinds of wood screws were used. The oil leak was "fixed" by smearing JB weld over the oil pan where the leak is. We discovered that they couldn't fix the oil leak because the wreck had actually cracked the engine block and it needed a new engine from day one. Stay away from this place at all costs! They do shoddy work and will lie to your face.

Incredible service, communication and quality work on our vehicle. The team was great to work with.read more

The process is incredibly frustrating and poorly communicated. You drop off your car thinking they…read moreare about to begin, but that's not actually what happens. After 5 days of your car sitting... They submit an initial estimate to your insurance, then wait for approval. After that, they finally bring your car in and start tearing it down -- in my case, about a week after I had already dropped it off. Even more frustrating, they still didn't have a clear or final estimate after all that time. So your car just sits there while you're left in the dark about what's actually happening, what it's going to cost, or how long it will take. There is a serious lack of transparency and communication throughout the entire process. If you value your time and want clear expectations, I would strongly recommend going somewhere else.

Good pricing and quick service. However if you have a dash cam make sure to take it off before and…read moreput it back on yourself after. They thrashed the adhesive on mine trying to take it off and put it back on. It no longer stays on the windshield and falls off frequently. I reached out to them and they said there was nothing they can do. We had to scrape black gunk adhesive off the new windshield and purchase additional materials to fix it. If they can't offer any solution to a problem they caused I would rather they not even try to put the dash cam back up.

Initially nice and charismatic people, but poor business ethics, quality and customer service…read more My rear car door window was shattered by a small pebble from a lawnmower and I got it fixed and replaced at this company. After the installment they informed me that leftover glass would be in the door but would not affect the new window. A short time later I used the window for the first time, rolled it down, and it became stuck. For several days it would not budge, we even tried manually lifting it, to no avail. They had also left broken glass on the inside of my car. I brought it back into the shop and asked them to take a look at it, because it had worked perfectly beforehand. This is where my one star review comes from, because as soon as I brought it back in the employees turned hostile and unprofessional. They informed me that it was not their problem that the window was not working, but ultimately agreed to take a look at it. A few days later I received my car back and it was working, they claimed that it was working when I dropped it off, which it was not and I had attempted to use it again in their parking lot minutes before dropping it off, it didn't work. While the window now worked broken glass in the bottom was now scratching the pane as it moved. Upon asking them to fix the glass scratching the new pane they had installed they told me if the glass got scratched it wasn't their problem, they said I paid only for the pane of glass and for it to go into the car... not that it would work properly when there. After bringing up my warranty I was told about when picking my car up they aggressively and rudely said that it only applies to windshields. Which they neither told me when they gave it to me nor does it say on their website under "warranty". I was also told that this is a regular issue their customers run into, and they know that leaving glass in can damage the window regulator and scratch the glass, but that it is not their problem. The glass pane costs about $75 so for a $300 service I expect the expect the product to work as intended, not to be given back to me with high probability of failure that they both know about and are unwilling to fix. Ultimately unprofessional work with misleading claims. I am willing to change this review if the desired help is received but until then I advise not going to this company for work on car door windows, as they know their service is faulty and leads to long term problems for customers.