I am extremely disappointed with my experience at Dental Town DC, specifically due to their billing…read moreand office management, which ultimately led me to stop care with this practice altogether. I was dealing with illness and contacted the office in advance regarding my appointment. Despite notifying them before the appointment time, I was later told I would be charged a $150 "cancellation/no-show" fee -- even though I did not fail to show and explicitly communicated that I could not attend due to being sick. The interaction with the billing/office manager, Michelle, was especially troubling. Instead of addressing the situation professionally or with empathy, the communication was rude, dismissive, and focused entirely on collecting money, rather than on patient care or fairness. There was no effort to acknowledge that I gave notice or to work toward a reasonable resolution. What's most frustrating is that this situation could have been handled easily and professionally. Instead, the office chose to escalate it in a way that felt money-grabbing and punitive, rather than patient-centered.

I had been a loyal patient of Dr. V for decades--he was truly exceptional. Before retiring, he let…read morehis patients know and offered the option to continue care with his office partner. I agreed. Unfortunately, that experience was disappointing from the start, and it only worsened after the practice was quietly sold to Dental Town. No notice was given to patients, but I sensed something was off the moment I walked in--the welcoming atmosphere was gone, and the tasteful art in the waiting area had been replaced with what looked like marked-down pieces from Home Goods. Admit, that was funny. :) Then came the new dentist: awkward, painfully dry, with no bedside manner and zero personality. He made me feel uncomfortable from the moment he entered the room. While the exam itself was thorough, the entire interaction felt off. I walked out knowing it would be my last visit.

Paul Cohen, especially, is a great dentist but his three partners aren't slackers either. All in…read moreall the best dental practice I've ever had, and I've been with them for 25 years, my wife for 30+. The whole staff, admin and other professionals such as dental techs all know and perform their jobs very, very well. I can't imagine going anywhere else. Also, whether it's for an endodontist, periodontist, dental surgeon, etc. this practices referrals are also superb - very important when you need one of these service. Lanny Moldauer

I've been seeing Dr. Paul for over 20 years. I wouldn't think of going elsewhere. I'm glad that…read moremost of my current needs have mostly been simple cleanings. But over the years I've had several crowns and even a bridge done. Meticulous attention to details is the hallmark of the office. The office is clean and comfortable. And while going out during Covid isn't my idea of fun, I've felt comfortable visiting here.

Not surprisingly the issues continue. 9 months after my procedure I start receiving text messages…read moreand mail saying I owe $190 from my "recent procedure". I had already recieved statements months ago from my insurance and Elite Dentistry showing I dont owe $190 dollars. In fact, comparing the two statements shows the Elite Dentistry owes me. I called the office and presented the facts. The representative immediately began back peddling. Based on everything I have experience I have no reason to believe this wasnt a money grab. BTW Elite Dentistry you owe me $97.40.

Great experience here. Staff is very friendly and professional. They took the time to explain to…read moreme everything regarding my check-up, as well as the details regarding my insurance payments. While they do provide additional services, I did not get the feeling that they were trying to aggressively "upsell" me, but rather explaining the full range of options for better dental health.

I have never sat in a dentists office- or any medical office, for that matter- and thought to…read moremyself "I need to write a review of this place". From the moment I checked in to my first appointment I was greeted with the utmost of professionalism from every staff member. To my surprise, Dr. Ross himself came out to greet me. I'm used to doctors and dentists seeing me for 5-6 minutes halfway through my appointment, throwing medical jargon at me, and telling me they'll see me in a few months. This was the opposite experience. Dr. Ross sat me down and asked comprehensive questions about my dental experience, if I had any points I wanted to touch on, and his philosophy of care. His friendly demeanor and humor put me at ease during what has been such a stressful experience in the past. I commented about the financial burden I'm experiencing and he made it a point at each interaction to ensure I would get a proper quote before moving further. The x ray technician and hygienist were kind, thorough, and made the cleaning as painless as possible. When it came time for recommendations that put my past what insurance would cover, Dr. Ross came back to see me multiple times as I weighed my decisions. I have never had a dentist office treat me with such compassion and care, and I will absolutely be telling my friends and coworkers about this experience.

You know that your dentist is good when you actually look forward to your appointment! I love…read moreseeing Dr. Ross and my dental hygienist Melissa Good. During every appointment, I feel very comfortable and cared for. They remember little details that you tell them about your life and are very easy-going and friendly to talk to. I also get a goody-bag each time I come with a travel-sized toothpaste, toothbrush, floss, and mouthwash) which is so nice! One of the other things I love is how they file everything FOR YOU with your insurance company. It is so easy. I just pay using my HSA debit card and then I get a reimbursement check from my insurance company in the mail!

Professionalism, kindness are the best fit adjectives to describe the medical service provided by…read moreDr. Sokoly who is assisted with a friendly and caring staff. Highly recommended place for people in need.

Simply put, Dr. Sokoly is by far the best dentist you are ever going to find anywhere! His staff is…read morewonderful as well. I think if I were teaching dental students (which I am not), I would require a mandatory day trip to Dr. Sokoly's office so that the students could observe dental care at its best, to say nothing of the importance of hiring an outstanding staff of outstanding individuals. I have had Dr. Sokoly at my dentist for about the past 10 years now and all care has been excellent -- beyond compare in fact. Without reservation, Dr. Sokoly and all of his staff have my highest recommendation!

GOOD: It's a very sharp practice, with friendly staff,…read morehighly competent doctors, and hi-tech facilities. They have an on-site dental lab where they can make crowns and such. BAD: WAAAAY overpriced. I was quoted $2,200 for a single onlay with no help from insurance apparently. I think it's a premium practice; platinum dentistry at platinum prices.

I'm going to post this review for both District Smiles and Mint Dental, since they're two locations…read moreof the same business and dentists work at both locations. First, the people who work here are really, really nice which is why I had been willing to give them the benefit of the doubt. But their scheduling, business, and billing practices have made it so I never ever want to go back. In July, I went in for a checkup and was told that I needed a crown replacement. The crown didn't hurt and I was preparing for an extended trip and super busy but they assured me that they had a new procedure in which they take off the old crown, scan the tooth, and then 3-D print the permanent crown and install it *all in the same day*. Cool, right? EXCEPT, day of, they....couldn't work the scanner. Not that the scanner was broken (had them confirm this in the aftermath, while trying to figure out what went wrong and who was at fault)--The people that the practice had scheduled to work the procedure could not figure out how to use it--they spent what seemed like hours trying to scan my mouth (this sucked, by the way, and hurt) and produced such a giant file that it wouldn't upload to the 3-D printer. So, after hours of waiting, they slapped on a (badly placed) temp crown, and sent me on my way to come back and do they whole thing again a week later--this time with Dr. Kassem, who might be the only person in the practice who knows how to work the machine. But you know what? Even after all of that, I went back and had a filling done a week later--they were that nice! The filling, and the crown, once it was in, have been fine: this is not a review of the actual dentistry, only how they run the business. I've been burned--badly--by dentist/insurance stuff before, so I made sure that they preauthorized the procedure with my insurance and asked for a guarantee that the quoted and billed price would be the final. I was assured that it was, and assumed my balance was zero. This week, *six months later*, I got--via email, totally without explanation---a random link to a bill for $34. I couldn't even log in to see what it was for (their billing software is pretty janky and doesn't look secure--I thought it was spam at first) so I called them and, very nicely, they told me that insurance had not covered one part of the procedure (which may have been their fault, actually) and very nicely asked me to pay the balance. After all of that, and over $34, I lost it. It may be petty of me, but it's also petty (and possibly unethical) of them, especially since the procedure itself was a nightmare. Why would they wait so long to bill me, without any explanation, over a botched procedure, and renegging on their guarantee of up-front pricing? And then, even after I questioned them about this, why would they double down, especially given that they had been at fault? It felt like a shakedown, honestly. I paid it, but i will never, ever, ever go back again, no matter how nice--$34 this time could be $340 (or hell, $3400) next time, and I'm not taking any chances. So, the actual dentistry is fine (ultimately), the people are great, but practices--in multiple ways--are sloppy enough to give me pause. I need a dental practice I can trust, and this ain't it.

My negative review is for Dr. Alathari. I originally came to this practice for Dr. Alem, who was…read morewonderful and I saw her for years, but she has since moved on to Metro Dental on F St and this practice has gone downhill. Dr. Alathari is so condescending and terrible with women. It drives me right up the wall. I went to him for orthodontic work, which was never fully completed and he made me feel like I was putting him out to try and get my teeth fully straight. I think he has very little experience with orthodontics and incorporated it into his practice to make more money relying on the aligner companies to tell him what to do. I asked him ahead of time if I should worry about gum recession and he said that would never happen - welp it did. The periodontist just shook his head hearing that Dr. Alathari didn't understand that was a common complication from moving the teeth. I also ended up with root reabsorption on a couple teeth that underwent the most movement. I was also not warned about this and it should have been caught by his X-rays but he never warned me. Now we're busy cleaning up Dr. Alathari's mess at my new dentist. The two stars are only for the hygienist, who was nice.

Doctor Humam performed my cleaning. Unfortunately, I don't think it was done well. The doctor also…read morespent way too much time recommending other services.

I hate to leave bad reviews, but dental work is too costly, invasive, and potentially painful to…read morenot put this out there (in addition to the current difficulty getting an emergency appointment during the coronavirus crisis). Dr. Roberts, Paige and the rest of the staff are very friendly and professional, but we experienced painful and costly experiences with them. I had a crown put on a broken tooth in February 2017 by Dr. Roberts and by May 2017 I experienced severe problems with the work that he did (bite was off, pain upon impact with other teeth and temperature sensitivity). I had to take ibuprofen multiple times per day to function. I tried to work with Dr. Roberts to have this fixed, but I ultimately ended up needing to go to another dentist to have the crown sawed off and have a root canal done and another crown put on. At that point I ceased to be a patient of Dr. Roberts. My husband stuck with Dr. Roberts and had a similar experience to another commenter when Dr. Roberts told him that he needed to have a cracked tooth repaired in late 2018. His tooth had been cracked since high school and never caused him any problems. Dr. Roberts filled the tooth and the filling fell out a few months later in May 2019 and he was in a lot of pain. He went back to Dr. Roberts, who then installed a crown. My husband has been in pain ever since then. He went back to Dr. Roberts, who removed cement around the crown, but he continues to be in pain now and has to take ibuprofen multiple times per day to function. Now we are having a lot of trouble finding an emergency dentist. Also as others mentioned, we were told to do the deep scaling as well (my husband did it, I did not).

Like one of the reviews below, I would warn any patient to get a second opinion before any…read moreprocedures with Dr Roberts. I had a great first experience having a cleaning with Dr Roberts in 2014, so I naively listened to him about a supposedly bad crack in a left bottom molar that needed to be repaired by an onlay. I truly regret not getting a second opinion as this has been costly and painful over the last several years. The procedure was not well explained to me, was not really covered by my insurance, and I have had many follow up problems as the onlay has impacted my bite and led to intensifying TMJ and pain. When I consulted a dentist recently in NYC about why my TMJ keeps worsening, she told me that this is due to the onlay which is too high and actually coming off of my tooth at this point after just 4.5 years - they are supposed to last for more than 10 to 15 years from everything I have heard/read! I now believe this was not the right solution at all, and I would have avoided years of pain if I had simply consulted another dentist.