Ligit!!…read more Professional and honest. We took a watch to get service... Wing Yu was helping us and after testing it, he said you don't need it. We were surprised with that because we thought for sure we will spend some money He showed us around and gave good recommendation. At the same time not too pushy. There is a policeman outside and doors are always locked so for sure these protocol help ensuring the safety while being there FYI... appointment needed

I always find it helpful when reviewers update their reviews, so I'd like to update mine…read more Prior to my review earlier this year, there was no proactive outreach from Kerns to keep me updated on pieces matching my interests. I don't blame them, though--I'm sure they deal with a lot of window shoppers--but I did my best to engage with them seriously. After my review, Chris sent me an email to say that I haven't been forgotten and that my timepiece requests remain important to them, but that they do not currently have any pieces to offer me. I would be remiss if I didn't say that I wasn't disappointed, especially after waiting a few years now. Their customer service remains very professional and friendly, but it's probably on me to do a better job of managing my expectations.

A great experience at Topper! Took in two Omega watches for service, my wife was eyeing a new…read moreConstellation, and we traded in her watch for the new one. Rob made our buying experience first class. Attentive, knowledgeable, and professional. And a glass of champagne while he sized the bracelet. A true top-notch jewelry store. And a beergarden in the back!

Went in and had a really great experience. The associates were friendly and checked in a few times…read morewhile I browsed. Then Jay ended up helping me with my purchase. She was very friendly, personable and knowledgeable! She even made sure to have me stand in a sunny area to see how the watch looks under natural light. The shop was beautifully organized, clean and stocked well. Highly recommend!

Had a really great, smooth transaction with Konstantin. Very nice to work with. Excellent…read morecommunication and went out of his way to make everything perfect. Highly recommend.

I stopped by recently to see if they could repair an Anna Beck Ring. Though they were unable to…read morerepair, they gave me some guidance and treated me like royalty while there. They offered me a cold water on that hot day, and even cleaned a diamond necklace I was wearing! It was stunning after they cleaned. I had no idea how dirty it was. The woman that helped me was kind enough to show me a gold shrimp ring that I would love someday. Was a great experience. I'd love to go back and SHOP someday!

I needed a major repair on My Heuer watch. There were some hiccups due to a large part not being…read moreable to get the right parts and to a lesser degree Leonel's ongoing health issues. I got the watch back today completely gone over. Not only was the movement replaced as ordered, But It was also made completely waterproof (resistant). As for my payment. Leonel remembered my initial payment of $20.00 for a battery replacement. While I had forgot about it. Very happy about the job despite getting a little frustrated during the wait.

Beware ladies and gentlemen don't ever use this business.. we are going on 5 months. They have mt…read moreRolex my Swiss and my Italian necklace that my late grandpa gave me. Their voicemail box is full they are never open and they never return message. The most unprofessional business you could ever hand your belongings over to. They think it's some kind of game. "Beware" and don't ever trust them with your possessions. 5 months ladies and gentlemen. They have more then one person that works there so I'm Sick of the excuses that are thrown around about someone being sick.

I worked with Humberto to buy my jewelry and it was the most respectful, professional experience…read more I did meet with a few jewelers in SF, Marin, and Palo Alto and chose to work with Humberto because he's a different kind of human. I would only consider buying and selling jewelry with Humberto from now on. Class act.

I met Humberto (Bert) approximately 20 + years ago through a mutual friend. Bert helped me with…read morefinding and designing my wife's engagement/wedding band (we had gone to a few other jewelry's before with no luck). He also helped us find a diamond that matched a diamond my wife already had to make them into a pair of earrings. He has also helped us with other jewelry and Rolex watches. We have gone a few times to Jewels of Manaco and not purchased anything and still treated with respect/courtesy (very honest and respectful/smart person). I strongly recommend Bert if you're looking for an honest person to do business with (prices to jewelry/watches are very reasonable). Robert M

Mr. T ( owner ) was highly recommended as I was seeking a loan on some jewelry. Service was second…read moreto none. Mr. T was honest, friendly, and personable. But the best part of the experience at Burlingame J&L was that I was quoted 30% more for my jewelry than the 2 other pawn shops I visited. If you want the most value for your merchandise, visit Burlingame Jewelry & Loan.

I was in need of some help. I got a little collateral pawn loan. Tengiz was a professional. And he…read morehelped me out with my collateral pawn loan.

It was a pleasure to do business here. They're very fair, open, and efficient…read more I brought some gold including my grandfather's watch. Upon quick inspection, they provided a quote and then said that they would like to verify the gold which they did while explaining their technique. It was hard to part with the watch because of its sentimental value, but I knew that it would be of no interest to my sons. The owner assured me that it will find a good owner who appreciates collectible watches.

Dan is dope, I like his point of view and knowledge he adapts to every customer, my young cousin…read moregoes to him for services my uncle goes to sell and my grandmother has sold to him , I've sold multiple times spritz Dan, it's like he's 390 years old in a 65 year old body! Haha lol I reckon you visit to explore and experience all possibilities, Jeremiah O

Nah. I came in here today to check about the price that they would give me for a 14k ring. The guy…read moredidn't even greet me, lacked warmth and basic customer service skills. I definitely wouldn't recommend coming here.

Got my engagement ring's prongs fixed up here. Great work and fast--got my ring back in a day…read more Happy to have this business nearby.

I had such a wonderful experience with Sonny! From the moment I started looking, she was so…read morewelcoming, sweet, and genuinely helpful. She really took the time to listen to what I was looking for and helped me find something I absolutely loved. What stood out most was how comfortable she made the entire experience. I never felt rushed or pressured, and she was so patient while answering all of my questions and showing me different options. You can tell she truly cares about the people she helps and wants you to leave feeling excited and confident about your purchase.

Kept forgetting to update. I went to pick up my items and I…read morefeel like they didnt place the missing diamond very well on my bracelet. All the diamond shine from all the angles, but the one that was replaced looks like empty space at some angles. Not sure what the quality of the diamond is or why it looks like that but fine. so be it. The ring: I asked for a service report and they didn't have it. I asked how many diamonds were loose, and they said they didn't have that information. I'm just a bit shocked that an established place doesn't have service reports for repairs? I feel like that's standard when you get work done on anything. I just feel like it was a little scammy because they didn't have a report AND couldn't tell me how many diamonds were loose and which ones. I'm sorry to say they lost my business and I'll have to search elsewhere for repairs and for a future engagement ring.

Very professional business owner. Took a watch for repair and the repair service was excellent.read more

Fast, friendly, out in less than 5 minutes. Batteries…read morereplacement. Sad the Mall is so empty.