Beautiful jewelry and very nice staff Bought a beautiful…read morering. Enjoyed the sale! Thank you

An amazing store with excellent service. The selection is hard to match, too. You will be treated…read morelike a lifelong customer on your first visit!

They Never cease to amaze me with the level of service and friendliness. Came in for another…read morerepair. This time a lobster claw for my necklace and to check and adjust prongs on my wedding band. Trusted is how best to describe my experience.

In my experience, the experience at Southlake Jewelers has been very customer-focused and friendly…read more I've have several minor services done there - from watch battery replacements to band adjustments to a wedding ring repair. While these weren't expensive purchases, I always felt like they welcomed my business. Very glad I found them.

Owner is awesome and helpful. Always go for adjustments on new watches and new battery. Great…read moreprices as well.

If I could give 0 stars I would. I will start out with saying that I am currently shaking in my…read morecar, because I was treated horribly in this shop. I went in assuming that the mask sign on the front was optional, when in fact it wasn't. I didn't want to wear one and he told me if I didn't I needed to leave and I said okay I'll leave and went to put my jewelry back in the plastic bags and he started screaming at me. I'm 21 years old and a man who is probably in his 60s-70s is screaming at the top of his lungs saying "f-ing cow, your disgusting, how would you like if I blew cigarette smoke in your face!" And he shoved his finger in my face. He kept yelling "Get the F*ck out of my store!" I was leaving respectfully and I understand him telling me to leave his store, but the screaming was awful! DO NOT COME HERE!

I literally can't say enough about this place. I knew I was in the right spot when it took them…read moreonly four hours to resize my fiancé's wedding band!! absolutely flawless!! I had to take them two more rings. My meme gave me this ring and with her wearing it for 25 years. Two diamonds had fallen out prongs were loose. It needed some serious help. This ring looks brand new after I picked it up. I wore it out of the store absolutely confident!!! I will do all my business with them moving forward!!! thank y'all so much!'n

Everybody is so nice! My ring was perfect. The prices are…read morealso very good compared to other jewelers in the area!

Very patient, very professional people. I have been there a…read morefew times to sell products. Having checked prices from a few other companies that buy gold and silver, i found these folks to be fair and more competitive. They explained how they derived the money they offered and made sure I understood everything. A great place to do business.

Good service and nice selection of collectible coins, as well as gold and silver coins and bullion.read more

What a wonderful group of gals that work for this Jewelry store and what an incredible selection of…read morefine jewelry they have to offer! I simply stopped by their shop the other day to see if they could replace the batteries in several watches that I have literally not been able to wear in years. J'Lane greeted me with such a big smile and never hesitated or showed disappointment that I wasn't there to actually shop or purchase anything She continued to impress me by treating me like I was one of her best clients and I just wanted to say thank you for that! Most places act like you are interrupting their day with busy work that they really don't want to have to take care of. What an awesome experience! Thanks again so much and y'all have a very beautiful store by the way!! Annie Hale

What used to be a Fort Worth staple had gone downhill over the years. Guess the universe and karma…read morecaught up with their customer-unfriendly practices because in late 2024 they announced their going out of business sale. Last day is supposed to be Jan 11, 2025. I feel sorry for the staff, but glad to see the Haltom's name disappear.

They're just amazing people. It's a family business, and in a day and age where most jewelers can't…read morestand business, for my occasional needs I wouldn't go anywhere else.

Came for for a repair on a clasp to a chain. They were incredibly nice, efficient and…read moreknowledgeable. Please support this business and bring your jewelry needs to them. Thank you for helping to repair my son's chain.

I love love love James Avery but there isn't one close to my home so I usually only go to one…read morelocation because when I pop in to get a charm put on or have my bracelet cleaned I'm usually told that it won't be ready for a ridiculous amount of time at other locations. So I was running errands and popped in as I had a charm that I needed to add to my bracket. The moment I walked in the door I was greeted (by does one expect less at James Avery?) and asked how can they help me today. I told the sales clerk that I needed to add a charm and asked about how long will it take. She told me it wouldn't take long and I almost fainted. She assisted me with locating the perfect spot on my bracelet and while she worked on it another clerk assisted me as I walked around and looked at other charms. I had some other errands to run and I was going to come back but before I could walk out the door, my bracelet was being brought to me. Kristen, you went above and beyond and I only wish that you were closer to me as I walked out the door a very happy customer!!!

Talk about your customer service!!! I didn't know it still existed, especially to this extent. I…read morehave to give a HUGH shoutout to James Avery and their incredible team especially the manager, Alexandria, at the San Marcos store. About a month and a half ago my daughter and her grandmother went into their store to get a couple links added to her charm bracelet. Of course they have to ship it to Kerrville to get it fixed and would mail it back to us as soon as it was done. Since her grandmother is the one that took her to do this we didn't have any of the information on when it would be returned to us. After a few attempts of getting the shipping information from her grandmother we finally got it. Once we looked up the tracking number it said it was delivered over a month ago by UPS.....WHAT?!?!?! We never received anything, and with it being so long ago we figured it would be a complete loss. Figuring that whatever address they delivered to was enjoying it. After trying to start a claim with UPS, with little hope in mind, I got to a step that made me think I better call James Avery just to make sure I didn't need anything from their end. Once I got Alexandria on the phone that was it, I didn't need to do anything else. She handled everything. They even sent Ava a new replacement bracelet and took several days and emails to make sure it was exactly like the one that was lost. And doing this all before they have anything settled with UPS. I am absolutely impressed and beyond grateful. I am a customer for life (not that I wasn't before but this just sealed the deal). If you want excellent customer service, the friendliest people and top notch jewelry, James Avery is the place to go.