Great service, price and turnaround time (4 working days) to replace the face on my Rolex.read more

My vintage Rolex Air King had a small bit of water in it. Before they worked on it they charged my…read morecard over $600. I had it for just a few weeks and yesterday (6/3/26) it stopped. I decided not to take it back because I just don't feel comfortable letting them have it again. I'm not certain their techs are Rolex certified. Now it's on the way to Rolex in Florida. If you have a Rolex you may want to think twice about letting them service the watch.

They are always helpful! Such nice people too. And prices are great, even with repairs. Thank you!!read more

What a wonderful find! I live in Austin, but I heard about this place and had to come check it out…read more So glad I did! I got a gorgeous gold necklace and earrings of very high quality at an excellent price! I am definitely coming back when it's time for my next splurge. Thank you!

Googled a nearby watch store and this business came up. Took a vintage watch to have additional…read moreholes punched holes punched in the band. Joseph was helpful and accommodating. Will return for future needs. Thank you, Joseph!

Very professional and accommodating for quick service…read more Reasonable prices for a battery and watch band. Thanks!

Elite Jewelers did an amazing job restoring an old ring of my wife's that had been broken. They…read morerepaired it beautifully, polished it until it looked wonderful again, and even presented it in a brand-new box. That extra touch was incredibly classy and made the whole experience feel special. Everyone was friendly, knowledgeable, and clearly very skilled at what they do. I could not be happier with the result and would highly recommend them!

Overall service is top notch! I came just to have a chain repaired and they still treated as I had…read morejust bought 100k dollar chain. They did repair the chain and even had it cleaned. Gave it to me looking a millions times better. There show rooms are also amazing with huge selections.

Could not have been better. I had my watch battery replaced in under five minutes for $25. I see…read morewhy this store has so many complimentary reviews.

Can't even replace a watch battery. The owner can't replace my Piaget watch battery so want to…read morecharge me for cleaning my diamond ring instead. Or they always charge people for cleaning rings??

Beautiful location--inviting atmosphere that even smells amazing (they sell candles, wow!). I had…read moremy watch battery replaced on the spot, and the service was quick, knowledgeable, and very hospitable. The best part? A 3-year warranty with no receipt required. The whole process only took about 5 minutes, and at $34 it was a great value. While you wait, you can browse their nice selection of fine jewelry. Easy parking, convenient location. You can call ahead for an appointment or simply walk in--they're more than happy to help with your repair needs. I'll definitely be back!

First time being to this establishment and just on a whim..I had 2 watches that were designer and…read moreneeded batteries and not alot of jewelry places cary the batteries I need for these watches or so I have been told. I walked in and first thing I noticed was the inside was very clean and very well put together. Then I was greeted and promptly asked what I needed done. I told the man what I was needing and he took my watches and said he had the batteries and could fix them in about in about 15 min total. As I was going to pay he noticed my rings were a little dull and asked me if I would like to have them polished and cleaned up. The service I had done and received were phenomenal and I will definitely be coming back for anything else that I need to have fixed!

Unbelievably friendly and skilled. Will not go anyway else for watch repair. I brought in a niche…read morebrand with odd bracelet mechanics and they took the time to figure it out for me.

Proceeded to perform over $3k in repairs to a 40 year old Rolex when I had declined it to the…read moreemployee. When the manager called to say my watch was back in the store from the repair location he said there was a miscommunication and the repairs were done and they weren't releasing the watch until I paid for it. He said it was my word against his employees and that he had to side with his employee because he didn't know who I was. How would I know beforehand I could walk in there and get an estimate and verbal approval it or not and try to get it fixed for free saying I didn't approve it? How would I know they don't use written estimates and approvals. Really? I said that's fine, let's settle it by watching the security tapes when I was in there and listen and watch it when I said do not repair it. The manager said I don't have access to that and I don't think there's sound. He wouldn't give me the district manager's phone number to call, but he called him and finally settled on $2000. It was either that or take them to Small Claims Court, which I was fully willing to do, but decided it wasn't worth my time and effort and money. Also, the face of my watch was scratched so now I have a ROLE watch. I never thought the employee would lie/forget about it when he screwed up or I would've got something in writing. Lesson learned, don't worry about getting something in writing from them. Just don't use them. Terrible business practice. He said it's happened before and I said oh really no wonder. I've been using this store for a long time and these are different employees than the last time I was in there so not sure what's going on, but definitely would not go back to them.

Super friendly and great price! I went to get a quote for sizing a silver and diamond band down…read more They only charged $60 for mine, when the Fast Fix store in Stonebriar Mall wanted $200. They also fixed a couple the bends in my rings for free. I recommend them and will use them again. :)

This place is so great - I'm visiting from out of town and needed a new gifted watch sized and…read moreAngie could not have been sweeter, faster, or more patient when we had to adjust it a few times to get it just right. And even better... it was free!! They also had gorgeous jewelry and vintage designer watches in their cases that I'll definitely be back to take another look at when I'm back in Dallas again. 10/10 experience!