For the needs that I had, it was simple and quick Going to…read morerush hour to adjust my band did the trick Dude was honest and fast The changes he did, did last This guy is quick and reasonably priced. Would come here for all my jewelry needs. He adjusted my watch perfectly and I really appreciated the workmanship.

No need to go to an authorized dealer who charge 5 times as much. Dmitri can fix anything…read more Extremely reasonable prices and quick turnaround. Got my vintage Omega Constellation running like a clock...well, a watch I guess. Also got my vintage Waltham running great too. And he's conveniently located right across the street from a Ralph's if you can't find a meter....or if you need to pick up milk on the way home.

Fast and friendly service for battery replacement. Highly recommend this place. Convenient location…read morefor BH.

Very prompt and professional . Reasonably priced for work! Wish they weren't 2 1/2 hrs away!!read more

I trusted this jeweler with a very meaningful project -- a necklace in memory of my mom, and they…read moreexceeded every expectation. Excellent communication, precise craftsmanship, and a genuine respect for the significance of the piece. The final result is beautiful and exactly what I hoped for. Highly recommend for both quality and professionalism.

He is a true craftsman that does outstanding repairs at a very fair price. He really is a…read moreperfectionist whose attention to detail really impressed me. I have so much old jewelry i don't wear. I have 100% confidence he will create exquisite pieces from it. He is a real gem. And he is very charming too! A pleasure to do business with.

My favorite Rolex boutique here in LA !!! Our sales…read moreassociate Song is super helpful and friendly. Very communicative and very knowledgeable on all the pieces. Super happy and satisfied walking out of the boutique every time we visit. The store itself is very comfortable and welcoming. Also in the perfect location of the mall, right in the center of everything. Plan to be a life time customer here at this boutique and with our wonderful sales associate SONG !!!

I had a disappointing experience with the sale associate at this boutique. One representative,…read moreandrew, was difficult to understand heavy accent and came across as dismissive and unprofessional, creating the impression that customer inquiries were an inconvenience rather than a priority. The overall tone of the interaction felt unwelcoming. Additionally, there appears to be a lack of transparency and consistency in how waitlists are managed especially with rafael. Despite extended periods of waiting, there is little to no communication or follow up from the staff. This raises concerns about fairness in the allocation process. More broadly, the environment did not feel inclusive, and it gave the impression that certain customers may be treated more favorably than others. For a brand of this caliber, a higher standard of customer service and professionalism should be expected. Given this experience, I would recommend exploring other brands or retailers that prioritize customer respect, transparency, and inclusivity.

Sam's watching jewelry Repair was great! I needed them to fix the class on my watch and they did it…read morewithin two hours and only charge $32. I was super happy. A kiosk and a different mall quoted me $65 so I was happy to get this done for less than half of the price! Thank you!

Do you enjoy being ripped off? Or do you enjoy bringing jewelry you love for repair, only to pick…read moreit up in worse condition? If so, this place is for you! The service I received here was appalling - never in my life have I felt more taken advantage of. I read some of the poor reviews and went here out of convenience because I live around the corner - HUGE mistake. I brought in my black Movado that I had dropped on concrete. The front glass (crystal) had broken and Martha said she could repair it. At first she quoted me $85, but then told me for me it was $55. I was excited - this was a deal. A few days later she calls me and says she ordered the part, but the part is actually more expensive than she anticipated, and quoted me $125. That was an insane jump and an immediate red flag, but I love my watch, so I agreed to the new price. I never heard from her for weeks (no text, no voicemail) and only after I called to check on the status did she say it was ready. When I go to pick it up the condition is absolutely terrible. I had ONE crack in the crystal/top glass from a direct hit on pavement. This new glass face (if it even is glass...) wasn't repaired properly and what's left is a jagged cut crystal with little chips all over the face of my old watch. It is an absolute hatchet job. To make matters worse, she showed me my old crystal and it's not even the same part!! I can't believe my watch is in this condition. When I pointed out how poorly it was put together, she said how else is the face supposed to be removed? It is more than clear now that she lacks the tools AND the know how to repair a watch crystal (which any reputable shop can do, by the way). My watch looks like an amateur did it. This was no repair. If I wanted to it to look this bad I would have done it myself. DO NOT BRING YOUR PRECIOUS WATCHES HERE.

I stoped by today to process a return using the vendor approved QR code. The guy initially did not…read moregreet me as I walked in. He's sitting down, leaning back in his chair doing much of nothing. I tell him I need to make a return with FedEx using the prepaid QR code. He acts like he has no idea what I'm talking about. I basically have to explain every detail on how this works and he's making a fuss the whole time as if he's never done this before. Terrible customer service and inept. Would not recommend for anything, even a simple return.

OK, this is a funky tiny little place... Parking is kind of a nightmare. Just a few spots out in…read morefront so be sure you are ready to snag one. What a delight Gregory is! He fixed my watch up super quickly for a very reasonable price. He was also kind and very funny. I would definitely come by here again for a quick fix and a word with such a lovely man. TL/dr: great basic watch repair

Jaime and his crew Angel and Jonathan are terrific. Jaime is patient, kind, did excellent work on…read more5 watches I brought in for batttery change and watch bracelet adjustment. Reasonable pricing, very accomodating, he did all 5 watches while I waited. Highly reccommend. Ask him about his pink shirt. Thank you

this place is great. They fixed my clock in one day they called me frequently to let me know the…read moreproblems. They fixed them and added pieces to the clock to make it look better. They were friendly efficient and well priced.

I am very happy with their friendly service. They have serviced my Piaget a number of times.read more

Still not sure why they wanted my Driver's License as well as my good Visa. The owner is a nice…read moreenough guy, but I think he deals in just high-end time pieces and while my Spinnaker is a gorgeous watch, it is albeit a diver's watch and a beauty but seems a military band was foreign to him, but it does fit my Spinnaker. Thanks, Watch Doc in Burbank! Also bought a watch winder per his suggestion for several hundred bucks and really don't need it, just wear my self-winding watch. It's okay, live and learn. Maybe I'll buy another mechanical Spinnaker so I will need that watch winder after all. Hahaha