Sue is super responsive , helpful and a genuine person. I'd contact her if you want a watch fast. I like the experience she has provided and I would definitely use them in the future. Thank you! read more

If you want good service on service, then I highly recommend West time I took my son's submarine Rolex antiqued watch to have the wrist taken in on the band and they were able to do it so it's pretty complicated but they made it so easy and the prices are very fair and if you need your battery changed or anything simplistic in regards to your watches, this is the place to go! read more

We were visiting Los Angeles from San Francisco and stopped into Westime on Rodeo Drive. This establishment has an incredible collection of watch brands and several hard to find pieces. We were not looking to buy just yet, but wanted to gather ideas, especially on Tudors. Ron G. showed us the collections. He was very knowledgeable and personable. He was attentive and never made us feel rushed. Ron had stories to share about each watch brand at Westime including the histories. We truly enjoyed our time with Ron and will return to purchase our his and hers watches here. I highly recommend Westime. It is in a beautiful and convenient location with ample parking. Great people watching on the weekends, but go during the week to avoid crowds. Ask for Ron - he's great! read more

Zero stars if possible absolutely a waste of time to even go in the first place, first of all they don't have prices on the website for any of their pre owned watches have to keep calling to get prices not a big deal, I was in the area so I walked in and they interogated me like what watch model I'm looking for etc, until they brought me upstairs to show me some precious metal Rolex's, ap, patek, and rm the guy was super rude he like you serious what you looking for? Im like I have no idea on prices or availability I was shown three Daytona Rolex watches all precious metal he told me we don't compete with other dealers take it or leave it basically buy elsewhere he claimed the watches are factory sealed brand new and no other dealers got it that's lie everyone knows that, he refused to show me the RM he said look through the glass after all that time wasting I made offer on three Daytona platinum, metorite Daytona white gold oyster flex and lemans Daytona I made a offer on all three he told me multiple times it take multiple days to let me know about my offer like no I want to know right now if I can buy them today, anyways after that they kicked me out slammed the door no have a nice day pleasure meeting, the whole interaction was like oh you serious do you have money, there a saying never judge a book by its cover, plus he said they don't take no trades they full of watches well not really they had only 4 rms , and mostly Rolex few AP and patek like very few other feelers have more selection. I will never do business with this place and buy elsewhere. read more

This Rodeo Drive store sold me what they claimed was a 2024 Audemars Piguet--no warranty card, no certificate, and it turned out to be a 2021 model. They promised online registration, then lied. You cannot register without a warranty card (even an expired one, which they didn't provide). At this point, I'm not even sure it is authentic, since there is no paperwork. They did not disclose it at the time of sales and my wife who picked up the watch was too naive to ask for it. Now they refuse to refund. I'm filing an AMEX chargeback and a complaint with AP. Avoid this place if you value honesty; their "luxury" comes with shameful misrepresentation. read more

I was browsing watches today and decided on a Bell & Ross. I was quoted a price and asked if there was any further discount available. The sales rep went to her manager and didn't return. I had to find another sales person to get her. She came back with a price $500 higher than what she originally quoted and would not honor the original quote. I left the store. There was no attempt to save the deal. read more

While visiting LA recently, I stopped in the Beverly Hills Westime watch store, in hopes of getting a closer look at a high-end watch that I was interested in. I was immediately impressed by the selection, cleanliness and layout of the store, and professionalism and courtesy of the staff. I was, very ably, assisted by Ron, who did an amazing job of explaining the watch complications, sizing, comparisons and options. He was friendly, patient, helpful, and extremely knowledgeable. He took great care to ensure that I was comfortable with the model, price and features of my timepiece. When I had follow-up questions and issues, after I left the store, Ron went to great lengths to ensure I was completely satisfied and comfortable with my purchase. Overall, it was a great experience, and I appreciate the first-class service that I received from Ron and the team at Westime. Well done...I'm extremely happy with my timepiece and most confident that, if I had an issue in the future, Ron and Westime will be there to support. read more

Many high end watch shops can be stiff or crotchety, but not Westime -- it's a really fun place to visit. Even if you're not ready to buy something, you can see some absolutely insane stuff here. Many of these products I've either never been able to see or could only see in Geneva. If you're into watches, engineering, art, collectibles, or just luxury products, this is the place for you. I worked with Su, and she's amazing. First time I visited, I gave no indication that I could buy anything, and she spent over an hour with me letting me try on watches that cost more than a hundred grand. I'm a young guy, so I'm used to being dismissed at these kinds of places, but that didn't happen. Almost six months later, I did get something through Su, and the purchase process was just as smooth as the original visit. Even if you're not ready to buy (although I'm sure they'd prefer it if you are), this is an incredible place to visit. If you're into watches, it should be a destination on any LA trip. read more

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The manager Valentina has yet to resolve our issue with Tudor and she hasn't responded to an email I sent a couple of weeks ago. Steer away from this place, they just want your money. They don't care about giving exceptional customer service. Once they sell to you, you are no longer their problem or a priority. read more

Horrible customer service! I reached out to WESTIME to purchase a titanium bracelet for my new Blancpain 5010. After waiting 4 days, customer service (Ann) finally responded requesting the serial number of my titanium Blancpain Fifty Fathoms 5010. I promptly provided it to her, with a photo by email, and never received a reply back. It's been 20 days with no response. That's okay, I called Blancpain, and they referred me to Feldmar on Pico in LA, who had the bracelet for me in two days and mounted today in 45 minutes. What a beautiful store and a huge staff of expert jewelers with many years experience. Sorry WESTIME Beverly Hills, you're fired! read more

Years ago, I purchased a watch from Westime at the former Westside Pavilion. The store since relocated to Sunset Plaza, and has apparently closed since then, which I am pleased about. I had a horrible experience, paid cash for my few thousand dollar purchase, should have received a discount (per Feldmar) and was treated like shit in the process. Fast-forward, I took my watch to Sunset Plaza to have the battery replaced (battery replacement is supposed to be free for the lifetime of my purchase). I had the original box the watch came in as well as the remaining links that were not used. I did not notice until later, because I rarely ever wear the watch, but my additional links were GONE. I reached out to Westime after searching high and low for my links, thinking maybe I removed them myself. (I do not lose things. I keep my like items with like items, down to the receipts of my high-end purchases with the actual item and box.) I spoke to a store manager who immediately attempted to defend the guy who replaced my battery and conveniently removed my links. I've heard of jewelers swapping out customers' diamonds when they take their jewelry to have it cleaned or repaired, but I never expected my links to disappear, especially when I always kept my watch and links together. The then-manager's response was for me to return to the store to 'see what [they] could do. Easier said than done. I was caring for not one but two family members at that time, so my priorities were with them (and are still with the surviving family member). I think it's disgusting that a person who works for an establishment would so such a thing. I am sharing my story because, while I may never be made whole for what happened, I want people to know what Westime is capable of. Again, I had a horrible experience initially and it just got worse. I lived a pretty much regret free life, but I absolutely regret having purchased anything from them - which is why I honestly never wear that watch. I wasted a lot of money in support of a business that doesn't deserve to be in business. They should put a 'white men ONLY' sign on their front door, because that's their target demographic. They don't care to properly serve anyone else. read more

Outstanding client relationship and service. Su Minch went above and beyond for my first omega purchase. Will definitely be returning for future purchases. read more

Westime - Watches Near Me - Beverly Hills, California

We've been here twice and every time we're there, Ron has always helped us. Ron's always wonderful! he's always ready to answer our questions about certain watches and when we're ready to buy the watch, he makes the transactions very easy. We will for sure come back again and hopefully Ron is there to assist us with the watches we want. If you need any help, that's your guy! read more

Westime - Tag heuer AQUARACER 35mm - Watches Near Me - Beverly Hills, California

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I contacted Westime Beverly Hills to inquire about a Tudor watch. Su promptly reached out to me and told me she would be able to get one in stock reasonably soon. All my other local Florida ADs told me they wouldn't be able to get me anything until next year, or would only give me generic responses which led me to believe they were not even interested in earning my business. Not Su! She called all the other Tudor ADs in Westime's network and was able to find another watch the same day! She paid for next day shipping and mailed it out the following day. I couldn't believe I went from inquiring about the watch on a Thursday to having the watch delivered at 9am on a Saturday morning in Florida. She even had the bracelet sized for me prior to shipping. I only wished they were closer to me so I could thank her in person! I've never worked with someone that was so prompt with their communication! I would give her more than 5 stars if possible. read more

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I worked with Su at Westime Beverly Hills and she was awesome! Su was attentive, answered all my questions and helped me secure two very difficult Tudor's that I love! I highly recommend Westime and Su, I've bought many watches over the years and Su was without a doubt the most personable, attentive and friendliest I've dealt with, thank you for making it happen Su & Westime! read more

Westime - Watches Near Me - Beverly Hills, California

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I recently had the displeasure of interacting with Sales Associate Ann at your store, and I must say, it was an incredibly disappointing experience. From the moment I approached her for assistance, it was evident that she had no interest in helping me or addressing my needs. Her dismissive attitude and lack of professionalism left me feeling frustrated and undervalued as a customer. First and foremost, Ann's lack of enthusiasm and willingness to assist was evident from the start. Instead of greeting me with a warm smile and a genuine desire to assist, she appeared disinterested and barely acknowledged my presence. It was as if my presence inconvenienced her and disrupted her personal time. As a customer, I expect to be treated with respect and courtesy, but Ann failed to deliver on these basic expectations. Ann made it seem like it was absolute pain to answer my questions. It was clear Ann didn't want to take the time to show us the inventory and was in a rush to pass us off to someone else. Zack somewhat made up for Ann's awful customer service skills, but still the whole experience was a 0/10. Zack was kind and patient and answered all of our questions. If you want a pleasant experience buying an expensive watch, I highly suggest you take your business elsewhere. read more

Su is great to work with, always answers quickly and is extremely knowledgeable about all the brands! Thanks again for the beautiful Grand Seiko! read more

Westime - Watches Near Me - Beverly Hills, California

They are an OK place to buy a watch, but they are not a real repair shop. They send their watches out for repair. Go elsewhere.

Westime has such a large selection, you're sure to find a watch you really love at a great price there. And the staff are so helpfull and knowledgable. Thank you Ann! read more

I just purchased my second watch from Westime. My wife and I had the pleasure of working with Su for both purchases. Su was extremely helpful throughout process. Every time we drop by it is clear that Su and the staff at Westime are incredibly knowledgeable about the watches they carry. Su made sure my wife and felt like valued, repeat customers -- she even recognized us from our first purchase almost two years ago. Thank you Su! read more

Good location and selection! Su made the buying experience easy and quick! Will definitely visit again in the future. read more

I worked with Su at Westime Beverly Hills. I inquired about a Tudor BB58 black/gilt with the bracelet and she got back to me right away. I checked out other ADs and they told me wait time for this would be months. Su assured me she could order it and get it within days. To my surprise, it came right away. When I got to the location, the transaction was smooth. Su answered all my questions and her customer service was outstanding. She also went above and beyond to show me other watches that I was interested in as well as recommendations. I was able to try them all on. I will definitely pick up my next piece here. read more

Excellent service. I'm a watch collector and Sue has been helping me to build up very interesting pieces. I like that they are AD for several horological brands. In the process of working with Sue again to obtain a hard to get grand Seiko piece. Ask for Sue and you will not be disappointed. read more

I am very satisfied with my watch-buying experience at Westime. I received great customer service from Su. She was very communicative, transparent, and very kind throughout the process. Would recommend to others. read more

Su helped me with the purchase of my first luxury watch, the Tudor Blackbay 58! She was very communicative, knowledgeable, and made this experience so enjoyable. I thank her so much for working her magic and getting me the watch in such a timely manner. Su is my go to for all my watch needs! read more

I had a great experience purchasing a De Bethune from Su at West Time LA. The customer service was outstanding. read more

Westime - Watches Near Me - Beverly Hills, California

My Tag Heuer watch That I just bought lost a lock link somehow , I work nearby so I called them if they can help me out with it and the gentleman who was there helped me out, Leon , I was in and out within minutes . Super Friendly , attention to the detail , I Will definitely recommend Westime to future clients . read more

Westime - Lost a link and fix it up quick . - Watches Near Me - Beverly Hills, California

Fantastic experience at Westime and working with Su. Su was incredibly knowledgeable and helpful when helping me pick out my next piece. I came in with a list of watches I was interested in and Su took her time showing me each watch from the large selection they carry. She also gave me other recommendations based on my tastes. I ended up putting myself on a waitlist for a very popular watch that I wasn't initially looking at. Su estimated it would take about a month to arrive but it ended up arriving at the store the very next day! Could not be happier with my experience here. read more

I don't usually put reviews on yelp but I'm so impressed that I'm actually taking my time to write one now. As a younger buyer who just recently got into watches, it's far too often that I feel discourage to walk into a store and check a timepiece out due to the fact that most salesperson just can't be bothered to help you out and not taking you seriously if you don't look like a potential customer who could actually afford those pieces. Su Minch however, was different. I walked into the store, feeling nervous and anxious due to the past experience that I had with other ADs but Su wiped it all away. She even went out her way to find me the piece that I wanted, granted the piece that I wanted to see was not available and very hard to find. She was kind enough to show me an alternative piece of that model and told me in great details everything that I needed to know about that certain timepiece. Westime itself carries a wide variety of brands. If you like independent brands in particular, this place is a heaven for you. I won't go into details about the brands the carry because those are listed on either their website, or the official brand's website. I'd say, if Westime happens to carry the brand you like, go give Su a visit. She will make sure the experience of hunting a piece and getting one enjoyable throughout. You'll be in good care! read more

I have been an avid watch collector for a few years now and recently came across this business. I've had the pleasure of working closely with Su over the last couple of months. I was able to place a hold on a very coveted Swiss piece with her. She kept me informed of production delays and gave me reasonable options. She and the nice people at Westime also gave me a nice personalized gift as a gesture for something they didn't have control over. While I wait for my Swiss piece, I bought another watch I wanted for the collection, which Su also helped me with. In short, she and the staff are highly professional and always friendly. I will certainly visit them again! read more

Buying expensive watches is supposed to be fun. At the very least, easy. Somehow, Westime botched even that. The positive: they've got a remarkable selection and the new location is gleaming and enormous. So I totally understand why my wife went there when she wanted to surprise me with something special. They had the watch she (and I) wanted in stock. So I guess that's good, too. That's where the good stuff ends. I'm told Ann was difficult during the purchasing process. But in all honesty, I wasn't there to see it so shouldn't comment. I believe it, though, because I experience Ann firsthand when there was an issue with the watch two weeks after purchase. She GRUDGINGLY accepted the return for repair, and then we literally never heard from her again. We'd call every couple of months. She'd groan and tell us to "be patient." She didn't respond to emails, didn't return phone calls. We had to sorta' accidentally catch her, just to confirm there was no update this month. I finally began corresponding directly with the manufacturer in Italy. They were great, actually. They confirmed receipt, stayed in contact, alerted us (many months later) when the repair was complete. It's baffling to me that Westime dropped the ball. They sell luxury watches -- customer service is supposed to be in their DNA. It isn't. All in all, I'm finally pleased with watch. But getting here was a nightmare and that's insane given the cost. And one more thing. Along the way, I asked Ann if she could order some additional straps for the watch in question. They're leather, available only from manufacturer, $100 a piece. Easy. She told me there were three colors available. I said I'd take one of each. After watch was finally returned and on my wrist, I swung by to pay for and pick up the three straps. Ann brought out four options, three good colors and one that exactly matched the existing strap. No need for that one, and hadn't ordered a fourth. Me: Okay, I'll take these three. Thanks. Ann: But there are four. Me: Yep. But I only ordered three. So... Ann: If you don't take the fourth, I'll have to send it back to Italy. And I don't want to do that. Me: Yeah, I just don't need it. Ann: But they sent four. I'm really going to need you to buy it. Me: ? Yeah, I just puzzled on that one for a bit. I finally said some version of: "I hear you, but I don't want it. Please write me up for the three straps I ordered. You're making me uncomfortable." She grudgingly agreed (which I suspect is a sentence people write a lot about this particular salesperson and this particular store). Then she wrote a bill for almost $500. Seemed high, so I asked for an explanation. Ann: Well, it's the price of the straps plus tax. Me: That seems off somehow. They're $100 each. So, like, more like $350. Right? Ann: Oh, my mistake. I charged you for four. Grrrrrrrrr. It just felt sneaky. And weird. And, yeah, we're just talking about a hundred bucks and what's the big deal. But my wife had just dropped $10K on a watch and here I was having a miserable time. That's ultimately the thing that ruins Westime for me. Buying a watch (and I realize my 10K is still a pretty cheap watch for them, but still...) is supposed to be fun. Westime isn't. read more

A big shout out to Su Minch at Westime ! She was very knowledgeable and got the perfect watch for me. Believe me, she knows watches. She made me and my wife feel comfortable through out the entire process and will definitely be earning more of my business as I continue to build up my collection. See you soon Su ! * My only regret is that I wish I knew Su sooner * read more

Thank you to the wonderful staff at Westime Beverly Hills! Everyone was very friendly, helpful, and patient to all my questions. By far my favorite place in Southern California to buy watches! Ask for Ron, he was very kind and knowledgable about anything you may need help with. read more

Having collected watches for the better part of a decade, I have visited dozens of boutiques across the country. Luckily I have been a client of Westime for many years and visited their boutiques on several occasions, and over the years I've had the chance to meet most of the sales staff, and they are all exceptional. Westime is an environment where you can experience and learn, with sales professionals that are knowledgeable, friendly, and promptly follow up to help with your requests/inquiries. Rest assured that this is one of the few watch boutiques that will treat you like a "client" and not a "customer" - the best in the business! read more

Great service. Very knowledgeable staffs. The staff help me pick out a perfect Bulgari watch for her she was so happy and so am I. Thanks Ann! read more

Won't set foot in here ever again. I will grant that I was wearing common street clothes. But I would have expected a simple answer to the question I asked instead of being told "all our watches are between $20,000 and $30,000." After looking at the inventory, I knew she'd told me a bald faced lie. Zenith, TAG, Omega. Not all are that expensive. I was the only customer in the store. Why not try to sell me something instead of trying to chase me off? Last weekend, I visited about 10 different watch stores in Las Vegas. The Rolex dealer was a snob but all the others were welcoming and courteous. Obviously the sales staff at Westime needs additional customer service training. There are so many places in LA to shop for high end watches. Why go here when the staff is either rude or clueless? read more

After searching for a watch for months, we were able to find a limited edition watch only at Westime. We were greeted by Su, who went above and beyond to ensure we had a wonderful experience throughout our purchase. Su took her time to explain everything about the watch and answer all our questions. She is one of a kind and we will definitely be seeing her again soon. read more

Nice watch store great location! But staff is rude and pushy if I'm spending 15,000$ on a watch i would want good customer service! And feel comfortable when I got my Rolex from gearys the sales associate was very nice and patient very respectful and wasn't pushy at all even recommended me to check out the competitors and get the watch that I really want! But after checking out the competitor I went back to gearys and bout my presidential I came in to Westime looking for a daily watch and wasnt expecting this kind of service which is unfortunate the store is nice and they have great options great location as well!!!! Please staff be nice and respectful and I will happily come here for my watch needs read more

I have to say, Ron is the absolute best! Definitely top experience I have ever had in terms of customer service and follow up. I had an issue with servicing my watch and he went above and beyond to reach the absolute highest and most prominent person on the watch brands side to resolve my issue. 10/10. I would hire this man in a second! I can't thank him enough and I absolutely suggest you ask for him when visiting this location. Worth the trip even if you aren't local! read more

I called up Westime to buy myself a gift to celebrate a promotion at work. Su was an awesome sales rep and helped me pick up what I wanted while patiently answering all the questions I had. I was able to do the whole transaction by phone, which was great. Hoping to have time to stop by in person some day. read more