I do not trust anything they say. They will tell you that components need to be changes when they do not. I will not elaborate further other than to say there is no magic in their system. Everything they use is off the shelf. You can find quality companies to change filters and membranes for a fraction of the cost Water Techniques charges. It is also a very simple task to change the filters and the membrane yourself. read more

Earlier this year had issue with system not producing enough cold RO water. Technician arrived and could not figure out problem. After a process of elimination I had to show him that the large cold water tank was not operating correctly. I received a price 3x+ the last replacement price. I have decided to operate the system in its diminished state until it fails completely. I will then look at replacing the system with a more competitive product for home RO soft water use. read more

Mike is the BEST! He is both a very nice person but also an excellent water specialist. He really works hard too take care of his customers. Steve Bothwell read more

After a few tries with our system we have success. First the water wouldn't come on and the battery kept beeping but they back came out again and it seemed to work. New tank put in and it seemed all right. Started beeping again so we called again. Danny came out and put a new part in and so far it works. He was great much better than the first man who was not very pleasant. Fixed the problem at no cost to us. Much happier customer now. read more

Josh, Danny, and his whole team did an incredible job! Once on site, Dany took the time to explain every detail of what we had installed. (Water Softener + Water Purifier). We had to do an additional repair and they even had the parts already on the truck. The team was quick, efficient, and very professional. Highly recommended! read more

My water softener and also drinking water systems were due for service. Alex and Mike showed up, on time and presented as sharp, young, well-trained pros. They ended up replacing my entire 22 year old soft water system after presenting the benefits and options. The work was done well, with everything left spotlessly clean. I have always gotten good service from Water Techniques and that was the case again this time. Special thanks to Alex and Mike! read more

Very satisfied with Service Technician Mike. He changed the filters on my RO system and changed out the contents of the resin tank for my water softener. He explained everything he was doing and answered all my questions. read more

Our offices have rented water coolers, both counter top and free standing from Water Techniques for many years. The team at Water Techniques is great to work with, great customer service and very responsive. I would highly recommend. read more

Water Techniques is the company to call for your RO system needs. Had an issue that required a new Permeate pump, and diagnosis of a constant dripping problem that Moulton water informed me of. Called for and received a very timely appointment. Danny and his assistant showed up properly on time and Danny was quick to evaluate the cause of the dripping, and flawlessly installed the pump. He explained what the issue was and reviewed the functions of the various line valves. Having someone knowledgeable and efficient at handling the problem was really a positive experience. Kudos to Danny for making what could have been a nightmare into a pleasant experience. It's rare to find this kind of service and expertise in most companies today. Pricing was very fair. Steve... Laguna Hills read more

Great service! I Definitely recommend Water Techniques! Good communication and highly qualified to get the job done!!

Jose was my technician from the water technique company. He was very friendly and helpful.

We have been with Water Techniques for around 20 years for our RO system. We would get a service call when the filters needed to be changed out. Never had any issues, but never needed much other than normal service. We are in the process of remodeling our kitchen, and we wanted the system reinstalled by them and filters changed out. They said it would be $601 and some change. We thought that was a little high and we questioned it. We asked if they could do any better with being long term customers, but they "Couldn't commit." A few days later a manager called and asked if we still wanted it reinstalled and we needed to send pics of under the sink. we questioned the price again, and the manager said quote, wow! You have an old system, and it's going to be $1000 unquote. They obviously didn't want our business. Well, it worked out for the best as we found a family owned company that came out quickly, changed 3 filters, reinstalled everything very professionally and even helped out with an issue at our sink faucet and didn't charge extra for it. And they didn't try to upsell us! Total cost was $365! read more

Please watch out for the SOPHISTICATED SCAM from this Water Techniques company! The sales person named MAGGIE there would not disclose upfront that the company will charge $130 if the technician show up and customer don't accept the pricing they give out on the spot. If you ask for her manager to dispute, he would take side with her; So don't even try that as you will waste time! The technician they send would give you either a) Your system needs a lot to fix blah blah blah and it will be ~$800 to fix; or b) A total quote of ~ $1000 for the RO system (quoted ~ $700) plus installation fee (quoted ~$300) where if you google, you know you can buy a brand new one ( same brand, and brand new. e.g Hydrotech RO) for $329 on Amazon with free shipping and can install yourself or hire a handyman to do for next to nothing. In either case, when they show up at your door, you would expect a ridiculous pricing and if you don't take it, they would ask for $130 or would not leave hour house until you pay. WATCH OUT FOR SCAMMER!!! read more

I have been using this company for maintenance of my water softening and filtration system for quite some time. I have learnt that they are dishonest and not transparent when it comes down to maintenance, their technicians have been trained to lie and "misdiagnose" . Every time they come up with costly repair estimates which I have learnt that are unnecessary after seeking a second and a third opinion from two other companies in the same industry. Stay away from this company . Alejandro Leon, one of their last visiting technicians was dishonest and manipulated the system for it to be off on purpose by shutting the bypass valve !! I would not give them any stars, they do not deserve it . read more

I've had two homes and Water Techniques has been the staple in both! Their customer service is impeccable, their product works wonders on hard water, and it's reliable. Recently, I had an issue with an o-ring and they sent Grant out. This guy was incredibly customer oriented and even answered questions NOT related to their system. He even ran some tests to ensure he was on the right track. All in all, I would NEVER GO ANYWHERE ELSE!! If you want reliable service, a great product, and fair pricing...look no further. read more

We bought a new home that had Water Techniques installed filtration and water softener system. Arranged to have them out to refill the carbon and get the system up and running. Quote was ~$3,800. We thought this was expensive, but we thought it best to go with them since they did the original install and knew the equipment set-up. They informed me that the two existing filter valves have systemically failed causing whole house flooding and they recommended that I replace them at a cost of $995 each plus labor. I took their word and went ahead with the replacement. I later looked online and found no articles mentioning the specific replaced filter valves failing and causing flooding and I also called the manufacturer (Pentair) and they said that they also were not aware of any failures causing flooding. Further, the Water Techniques rep informed me that one of my water on/off valves was stuck and could not be moved. Therefore, I'd need to have my plumber replace it (or they could do it for an added fee) and then they would need to do additional work (at a cost) to get the new valves connected and running as the new filter valves that they installed do not interface with the plumbing the same way as the old (this would take about 2-3 hours or around $600 extra). And so now the filters are sitting in my hallway waiting for them to come back and do this additional work after the plumber makes the repair. However, after becoming suspicious, I checked the water on/off valve myself this morning to see if I could turn it. It functions perfectly. There is no need to replace it. They also charged me an additional $500 for a membrane that I'm no longer sure was truly needed or not. I called the company to discuss these issues and was connected with Lily who defended their actions. I asked to speak with the owners and Lily responded in an email that there is "no owner per say but I can have our President call you or Service Manager". I'm not sure how the company has no owner. I asked for the President to call me a few times and it has been almost 24 hours now with no call. UPDATE 12-10-20: As Martin points out in his response, we required that Water Techniques remove the overpriced valves that we did not need and that they attempted to sell us and return the originals. However, we were not comfortable reinstalling the originals since Water Techniques had them in their possession for a few days. We have now hired another company (highly reviewed on Yelp) to sell us and install the EXACT SAME Pentair new valves that Water Techniques was trying to sell us. They sold us these EXACT SAME Pentair valves for 60% LESS than what Water Techniques was trying to sell them for and charged less on the installation. Confirming again that Water Techniques was attempting to take advantage of us. When I told this story to my contractor, he reminded me that he had warned me against using Water Techniques, but said that he should have been stronger in his recommendation. I wish he had. Using Water Techniques cost us over $3000 more than what we needed to spend along with wasted time and frustration. read more

Burst fitting on a system installed in 2018 - the part should have a 5-10 year lifetime and isn't a typical maintenance item, according to their own tech. Flooded the first floor, damaged the moulding and rugs extensively. After first blaming the problem on a lack of maintenance (it isn't - already admitted the fitting isn't a typical maintenance item), they informed us that their warranty is 30 days for the system that's meant to last 5-10 years. I'll update this if they resolve the issue appropriately, but as is, this is a complete joke. read more

Water Techniques - Burst feed fitting. - Water Purification Services Near Me - Santa Ana, California

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We have contacted this company because their name was on our old water purifier system inherited from the house. I would definitely never recommend this company as they have tried to fool us with additional and not necessary items to our filtration system like a pressure valve regulator on the mainstream at the entrance of the house aguing that a water surge could possibly create pressure inside our house cause major leaks on old water pipes like ours. On top of this, this company is requesting that we pay $130 for just giving us an estimation, an estimation that is way above (saying $2000 above) the range of other purification systems on the market. Don't even call them! read more

I'm so happy we finally installed our water treatment! Love the taste of the water, and my skin and hair is loving it too!! The whole team has been great!! They installed the system quickly, and answered all my questions. I would highly Recommend water techniques. Thank you Joyce and mark!!! read more

The President of Water Techniques called me to discuss what happened. He said all the right things and seemed genuinely interested in making things right. read more

I needed new filters for a system I bought from them when I remodeled our kitchen. The technician that they sent to my house floundered for 3-4 hours because he could not figure out why the system was not allowing water to flow out. Now mind you normally a filter change is only $99 at most places, there charge was $110. After he left I received a bill for $500.00!!! I called and said this is wrong, its not my fault that your technician did not know what he was doing. This was August 2019, now I paid Water Techniques $243 dollars on August 21, 2019. Currently I have refused to pad an additional $200 they say I owe them for their technicians lack of expertise!!! Water Techniques have now sent me to collections and I keep getting letters from this hack collections agency. Stay clear of this Business, they're cheats!!! read more

Stay FAR away from this company! Camping on other reviewer threads, this company is a sophisticated scam! They installed a house water softener system and water purification/insta-hot system with licensed plumbers that we made available to them to follow their instructions. The installers never tested the water and we discovered the system was not working properly. We pulled out the system and installed a new system made in the USA not the Chinese substandard system that was sold to us. When we asked for a credit and return their defective system and their response was that my wife signed off on the installation. They did not provide a credit or accept any responsibility. If you buy a system from them, you are not only wasting your money but putting your family's health at risk. read more

Many years ago I purchased a 5 stage reverse osmosis water filter system for my kitchen. It's truly awesome... the water tastes amazing. Way better than bottled water. But cleaning the system and changing the filters, which needs to be done yearly, is a royal pain. I called everywhere and no one would come service it because they hadn't installed it. (I had purchased it online, and installed it myself.) Most places would only service systems if you bought or rented it directly from them. Water Techniques was the only company I found that will service any system, regardless of who installed it. And even better, they are extremely reasonably priced. I've had them service the system in my home for around 5 years now. They always arrive in the given time window. They call when they are on their way. They perform the service in a quick and efficient manner. The last time they were here there was a problem that needed to be fixed with the system in addition to the cleaning. One of the filter housings had needed to be replaced (I was aware of this before they came...) It turned out to be only a few dollars more... a welcome surprise! So if you have a system that needs servicing, you can't do better. If you don't have a system, they also sell and install, so get one. You won't regret it... some of the best money I've spent. read more

Water Techniques did a fantastic job installing our kitchen RO system and dispenser. They quickly scheduled us an appointment and the technician, Mike, arrived promptly on time. Mike was incredibly considerate since we just moved into our brand hew home only a week earlier. He provided incredible customer service and made sure we were happy about the product before he left. He also made sure we had his contact info in case of problems. Since the instillation, we are so excited to have our perfect drinking water available at all times! And we don't have to spend money on water bottles anymore! Our next step will be to schedule an appointment to have a whole house water softener system installed by Water Techniques. Many thanks to Water Techniques! We HIGHLY recommend this Company to all our friends and family. Great service and great quality products! read more

Unbelievable customer service. So glad we cancelled Rayne Water after 19 years. I. Only wish we changed a long time ago.

UPDATE: The president of this Company contacted me and he cares about customer service. I've upgraded to 4 STARS, continue my 8 year relationship with this company. I forgive them due to COVID-19. read more

I have been using this company for 16yrs and I have never had an issue, and have always been pleased. I have had many different people come and service my water, but this last man Danny was the best ever, he was so polite, informing and he was great with timing, clean up and very aware of his work. Also I had an appointment 10 to 2 but needed to leave by 1:30 due to a sudden issue, so I called to see if I needed to reschedule and thankfully the lady who answered was very understanding she asked if she could call me bk so she could see where and when Danny would be arriving. Thanks to great communication and a quick call Bk, I was able to keep my appointment. Danny arrived at 12:30 and finished in the time I needed. I would highly recommend Danny and this company. read more

Great company. Their Installation Manager is very knowledgeable and professional. I would recommend this company. Anyone looking for a true water softener system, use WT. Lots of other companies out there claim to have water softener systems but their systems don't remove the hardness out of the water. read more

Thank you Water Techniques for being available during these uncertain times. Having a household full of water drinkers we are happy you are able to come service our water supply. read more

Horrible customer service. AVOID!! Botched a simple RO job and followed up with terrible customer service. Definitely won't work with this company again. read more

I would like to give a gold star to every employee at Water Techniques. Their willing, capable, and professional service is much appreciated by this writer. I know these fine people have their names written in the Hall of Fame of service providers. Their deeds are building a monument for Water Techniques that storms of Time can never destroy. I most heartily command their service to anyone who wants the very best in water systems. In short, whenever and however you think about perfect water, think Water Techniques. read more

Poor perfomance and extremely poor customer service. Water Techniques has serviced our Reverse Osmosis system twice, and we couldn't be more disappointed in their performance or their customer service. I recommend avoiding this inept business. read more

Clarissa and Lily at the office and Fernando the tech were amazing. Everyone was helpful and professional. if you want great service for your reverse osmosis and other water functions are your home, Water Techniques is the best bet for yo. read more

Dear Mark, I want to make sure you know how thankful I am to you and Jorge at Water Techniques. Your team is so caring, honest, patient and thoughtful when it comes to your business and the product you sell. I was very worried when my contractor wanted to tear up two walls to add water pipes in our ceiling to get fresh city water to the front of the house for 2 sprinkler units. He also wanted to remove the Bioguard system and switch us to a totally different company and use HousePure 9100 Twin Tank by WaterInc. My hesitation served me well. The folks at WaterInc. were honest when they called me back. They said, 'Why would you want to swap out your tank and then... get no service". The bypass valve and Jorge's unwavering patience with me over the phone saved us from switching to a new water treatment company, two months of noise, expense and construction and a possible "no fix" to the issue. I love it..the fix was 2 screwdrivers and simple labeling on the Bioguard tank- "Salt Water" and "City Water/Plants". The gardener and I and the family understand the bypass system on the unit ---thanks to you and Jorge for taking the time. I am a very happy customer. read more

Excellent well managed service. They delivered everything that was promised. The system performed exactly as described during the sales process. The installation went perfectly. The communication through the phases was more than ideal. I had real concerns with potential changes to pressure in our showers. We actually had more pressure post installation. I was skeptical that my showers would no longer have water spots. All the spots are gone. They told me my wife would love the system because she has super long hair... she raves about the quality of water. The faucet added at the sink provides perfectly tasting water. Its great to be able to make hot cocoa or tea in just seconds. The guys that came out to the house to do the work were polite and very conscientious of working in our home. They cleaned up everything. I even think our garage floor was a little cleaner than when they started. They also took time to point out a few other plumbing issues while they were on site. They even fixed them before they left. The girl in the office Joyce deserves applause for running such a tight ship and communicating extremely well over the phone and email. In a world where it is getting increasingly difficult to find great service... Water Techniques did not disappoint. This is a rare instance where I would honestly give a higher rating if I could. I*f you are considering putting any type of water system in your home I would strongly recommend Water Techniques. read more

As a follow up to my original post of 5/17/16 we have since had another company look at our home filter system that Water Techniques installed and serviced. Apparently the Water Techniques tech that installed the new unit forgot to install a flow restrictor which has cost us an unknown amount in our water bill since installation 5 months ago and has never allowed the system to operate properly. In regards to their attempt to change out the control head of a media tank for $500. due to a minor leak. It was later determined by the other company that a couple $5.00 O rings was all that was needed. In my opinion I would highly suggest BUYER BEWARE when dealing with WATER TECHNIQUES. read more

Water Techniques is a joke. While there is nothing wrong with their water, their attitude to their customers is amazingly bad. If nothing goes wrong, all is fine. If anything at all goes wrong, its your fault, not theirs, and they don't hesitate to let you know they don't need your business. They were recommended to us by Jeffery Sears, CEO of Fixtures Living (now PIRCH), from which we bought most of our bath and kitchen fixtures, and some smaller specialized appliances. We have had a series of problems with this company. First, during a pre-install check - which we scheduled to have both our plumber and the Water Techniques tech present, so that Water Techniques could tell our plumber exactly where they wanted the valves to go, they smashed our newly installed and painted drywall in a corner so hard with a toolbag that the entire plaster corner came off down to the metal. I was right there behind the guy and saw and heard it happen, and said something to him. Nothing nasty, just "whoa! you just broke that!" and he had the gall to tell me "I didn't do it." Second, (remember we had Water Techniques tell our plumber exactly where they wanted the plumbing, to their specifications?) during the installation they jammed the water tank in so it pushed on the sump pump vent line and broke the connection. They then told us to "just pull out the salt tank" after they had filled it full of about 500lbs of softener salt. Zero apologies. Best of all? They blamed the positioning of the tanks on the plumber, "due to the way the plumber plumbed the bypass in and out" [email from Mark Wakefield, VP]. If the salt tank could be moved by us, the customer, why wasn't it positioned properly by the installer in the first place? Third, we couldn't even get customer service when it came time to pay for the second installment of 50%. I left messages that went unanswered and played phone tag for days. Regarding the drywall damage, first Water Techniques offered to pay for and offset the cost of the repair, and then very rudely demanded the invoice as proof that it had in fact been done. Guys, if you had asked and not been so offensive about it, I would have gone to the trouble of retrieving a copy from our drywall company and providing it to you. Finally, THEY REFUSED TO SERVICE THEIR OWN EQUIPMENT. I scheduled an appointment to service the filters and check settings with their office. A couple of hours later, I got a telephone call from Richard Ethridge (according to LinkedIn, the COO), who told me point-blank that they had decided that "we weren't a good fit", that they were choosing not to service our equipment, that they weren't going to show up for their appointment, and that he could "help us" by providing a name of another contractor who would service our equipment. I have never dealt with a company that is more contentious, sarcastic, and just plain disrespectful of its customers. Also, they are terribly snooty and their VP Mark Wakefield told us very directly that "most of their clients are multimillion dollar homes". For their list of "references", which I didn't read until much later, they don't reference how much their own project cost (I think our install ran about $9000.00), but rather the cost of the home itself, e.g. "XXX Residence. $9 million. YYY Residence. $11 million." Really. Who cares? Are you installing a water treatment system, or claiming credit for their whole house? Our house is pretty high-end but not quite in that range. Apparently, Water Techniques thinks it's appropriate to then treat you with contempt. Good luck getting any response other than to go fly a kite if you ever have any problems with this company. Deal with this company at your own risk. read more

Typically I only post (and rarely at that - this is only my third posting) when I receive extradinary service and want to tout the excellence of a business to others so they too can benefit from a good thing. Unfortunately, with Water Techniques this is the opposite. Net/net: Look elsewhere to get your home/residential water treatment needs. Once installed this company continues to call and 'remind/ you about service requirements (it borders on harrassment) and one you have a system installed they charge exorbitant rates to serve and/or repair - basically thye know they have you as a captive customer - buyer be ware - I would strongly recommned you go elsewhere read more

Water Techniques did a great job installing my whole house softener system and kitchen RO dispenser. I decided to write the review because they quickly and accurately worked through a technical issue that I thought would add hundreds of $ to my installation costs. The layout of my home posed a challenge for the softener drainage. My nearest drain was very far from where I wanted the water softener located and was in my home and behind my HVAC system. The issue was quickly and efficiently solved by the technical staff at Water Techniques. They figured out a way to do the installation that both solved the challenge efficiently and very cost effectively. Overall, I am very pleased. The system works as promised and I see, feel and taste the difference. read more

Water Techniques installed my whole house and RO system 4 years ago when I built my home in Corona del Mar and I've been on an annual service contract since. Everything has gone as smooth as can be--from Tammy in the office, to the service people and finally, to Mark Wakefield who is so knowledgable and responsive on all water and equipment questions. We've had 1 major piece of equipment fail in 4 years & it was promptly and efficiently replaced under our service agreement. We live in an area with very hard water & our system has performed so well--none of our plumbing fixtures have any damage from the hard water--unlike all of our neighbors without the system. I recommend this company highly. Tim W. Corona del Mar read more