Do not use this company! Our builder had a relationship with the owner Trey, so Water Technology installed our softener system. We had numerous issues with Trey and his communication, in addition to having to call and leave multiple messages before getting someone on the line to come service our unit and then NOT show up to TWO different appointments we had set. But the real issue people need to be aware of is most recently on a service call, their people left a tube out of the PVC pipe leading to the drain field, open in our garage. Just discovered that not only had that pipe been flooding our garage when the system recycles, but it ruined our fridge and a box of tools with hundreds of dollars of equipment in it. When I reached out to Trey, he denied any responsibility and said that his people would never do something like that (even though they did and we had the same issue during the building process). Unprofessional and completely incompetent, then no accountability when they make a mistake and now we are left with thousands of dollars of damage. read more

Water Technology Company - Plumbing Near Me - Wimberley, Texas

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Buyer Beware!!! Trey installed a water softener into my recently built home in 2015. We didn't have the loop plumbed in by the builder, yet a few months later called Trey to install one. All seemed great with the installation. He even followed up on a few questions on the install. No issues the first year. Never really had any reason to think I would need to follow up. Fast forward 5 years and my water heaters both started leaking and had to be replaced. They were full of deposits in the bottom. We suspected that maybe Trey only hit a waterline after the slit off the main. I called, and called, and called leaving several unreturned voicemails. Finally I was able to reach someone who proceeded to tell me that it sounded like only one line was hit. Good, we are in agreement....or so I thought. He then went on to say that it is not their job to know where the water lines are and I should have told them. I was not expecting that reversal on service. I asked him point blank: "Do people call for quotes and installation of equipment to soften half of their house?" If I was supposed to provide them with any drawings they certainly didn't make that known at the time. He continued finding ways to tell me it was not their fault, not their job to make sure it was hitting the full house, etc. I tried my best to remain calm and asked for Trey to call me back to which I was told he would. Several more responses on follow up calls of 'He is on a job now' or 'He is out for the day' always followed with 'but I'll put another message on his desk'. I'm having to pay another reputable company to come out and fix this issue, along with a few other things like replacing areas were incompatible metals were used and have corroded! But in the mean time I'll still be waiting on that call back...so much for small town, get to know your customer, hard working mindset while taking pride in your work. Buyer Beware!!! read more

Water Technolgy Wimberley is NOT CLOSED. Trey, owner, and helper installed my water softener in 12/2018. I have had no problems and I only need to add salt crystals or pellets when salt in tank is low. It's a small company, so leave a message or send text to get in touch with the office or Trey. Trey was very easy to work with and gave me a good price for a great unit! read more

Have used them many times since moving here twenty years ago, but not happy with last few times trying to get something done, or with work done. Tried to get estimate for water tank, and could not get return call after several attempts. Work on softener took two times to get right. Called for broken pipe. Got call that they would be right out later in the morning but no one showed up all day and no call. Contacted office and told other appts more important. Gave well into next day, and called them but no call back ... Last excuse was no one home, did not answer call, though I was here, and receiving calls. (Even then did not mean coming out as had permission to if no one home). Giving up on using or referring them going forward. read more

I had an "unfortunate incident" last weekend of a mouse getting into our water softener. It was a little CSI mouse, flesh coming off of it - disgusting. We were completely grossed out and horrified of course. Living in the country and having a well has its drawbacks. Drinking dead CSI mouse water is one of them. Hanta Virus martini anyone?? I called Water Technology on Monday morning. They were out the same day, within hours disinfecting my water softener tank and doing a bacteria test and doing their best to convince me that no one would die. Unfortunately, the bacteria test came out positive the next day, so they came out and installed an infrared device to ensure our future safety. They also changed all my filters and scoped out the backyard for a rainwater collection system. The charges seemed reasonable and everyone there is SUPER nice. I think we are going to do rainwater pretty soon and I'm excited by that. These people are my heroes this week. 'Cause I won't die anytime soon of the many diseases that come from rotting dead animal flesh in my water. read more

Like a lot of folks around here our water stinks like rotten eggs (sulfur) We dealt with it for awhile but got sick of it and wanted it fixed. Trey and everyone at this place made it easy. They came out on weekends ( when we are around) and gave me a couple of options ... I went with the one he recommended. We didnt notice any change in the smell and i was worried that I had been bamboozled... But every follow up call i made was promptly returned and they made 2 follow up trips to figure out what was wrong , at no cost to me. Turns out a hose was plugged- they fixed the hose and now our water is no longer stinky! read more

I believe this company has good technical knowledge of water systems. However, their customer service is some of the worst I have ever seen. I called and scheduled a service appointment and a few days later they called to cancel and reschedule. Never heard from them for weeks and so I called to check my status. I was surprised to be told I had an appointment for two days later. All without any communication from the company. On the appointment day, with no communication, I never knew when they would arrive. Waited until 3:00 pm and then called to see when I might expect to see them. Was told they had no idea when they might arrive as they were all out in the field. I had a doctor's appointment and had to leave. Overall irritated and disappointed with this local company. Will find another vendor to service our system. read more

Simply the best. Honest,knowledgeable, and reasonable. You can't go wrong with Trey Austin.

Hired this company back in 2015 to do quarterly salt service on a water softener at a vacation home in Wimberley. Everything seemed good for the first two years. However, they only managed to show up twice in 2017 and I had to call them for the second service call and only once in the first six months of 2018. It is obvious they neither have the system nor personnel to provide this service on a reliable or consistent basis. read more