Will, was prompt and thorough. Found issues with last tankless water heater install, called to see if we could still get any kind of warranty. He did not have to but he offered. Of course no warranty so Will replaced whole unit and fix plumbing issues. He was a pleasure to work with. Ed read more

I was given Waterworks Plumbing's number by the manufacturer of my water heater. My hot water heater wasn't working and I didn't have any hot water. I called Waterworks and the message said for a faster response, to text Will. I texted Will and never heard back. That is bad customer service. read more

We have a tankless water heater that was throwing some error codes. We contacted a plumbing company to come out and service it. They spent the time servicing the unit and recommended we get a larger gas line for the unit. After they left, the heater was still throwing errors so we upgraded the gas line (went with another plumber because their estimate was less). The second company agreed to replace the line from the gas meter to the unit itself. Well, the unit was STILL throwing errors so we decided to call Will at Water Works. I texted him and he responded right away. He said he could come out the same day. When he got to my home, I explained the poor guy would basically be cleaning up someone else's mess. He started from scratch, looking over the unit in detail and explained what he was doing and why. He pointed out the plumber that replaced the gas line never actually replaced the section going into the unit. So he saved us there! He asked me if I wanted to call the other company to have them come fix it but I told him I just wanted it done and frankly didn't trust the other guys. He had the part needed and replaced it. He then went through and troubleshooted the unit, and fixed it! NO MORE ERROR messages! His price was fair, he was honest and very professional. He's our new plumber and I will recommend him to anyone needing plumbing service. Thank you Will!! read more

Found Will on NextDoor and scheduled him because of his availability on a date that worked for us; both hubby and I work in SF. Will helped us with a shower drain clog. My hubby said that he was super friendly and in getting to talking to him, it was obvious that he is very knowledgeable. We would recommend him and use him again for future needs. read more

Here I am doing another YELP. I only do them when I am extremely satisfied, happy or impressed with a company and the job they did, or how I was treated as a customer. My water heater had a recall, I couldn't get anyone out here to help me. I texted Will, ( the owner) and not only did he respond to my text in minutes, he cane out within the hour!!!!!! I am the happiest woman in PHill. He was through, fast and even took away my old part!!! 6 stars for this guy!!!!!! read more

I've been using Water Works Plumbing consistently now for years. I don't ever want to use another plumber. I had the misfortune of having to call a different plumber while Will from Water Works was on vacation. I could not believe how terrible this other company was and that was the moment I realized how fortunate I am to be able to have Water Works in my life. I'll never call anyone else. Except when he's on vacation then I'll take who ever he recommends. DON'T CALL ANYONE ELSE!! read more

A few weeks ago my neighbor came up to my unit and informed me something was leaking from my bathroom into his....YIKES! After going through the astronomical calculations of how much this was going to cost I frantically went online, saw Water Works Plumbing had a good prior Yelp review and gave them a call. Will calmed my nerves quite a bit and was able to come out within hours to take care of my issue. I wasn't home so I trusted him to enter my house (I know I'm crazy) without me being there and he checked out my unit and my neighbor's below. Turned out it wasn't my unit causing problems...Yeah!! Will was very polite, listened to my concerns and was very competitively priced. Good plumbers are really hard to find and Will is definitely one of them!! I'd absolutely recommend him to anyone who needs a plumber. read more

I selected Water Works Plumbing based on all the good Yelp reviews. BIG mistake. Our master bath toilet was running constantly and I was concerned about a leak. I contacted Water Works, spoke with Will, and scheduled a time for the repair. He showed up when he agreed to and was pleasant. He said I had a fill valve that was worn out and was sticking. He quoted me $20 for the part at $165 for the service call. Steep, but I wanted to get this dealt with before departing on a business trip. Roughly 30 min later he and his unnamed assistant declared the problem fixed. He warned me that I might also need to replace the flush valve, and that this was a part he didn't have on hand for my American Standard toilet model. I said I'd keep an eye on it and paid him. Flash forward a couple of hours later when I went to use the toilet. The flush system (which worked just fine before), suddenly didn't work. I had to raise the tank lid to manually trigger the flush. This caused the water to fill into the tank, and keep on coming. It was just pouring into the bowl and not raising the tank level. With visions of a horrific water bill during a drought, I texted Will. He said I needed to get the flush valve replaced. Oh, and I could just Google the parts for him since he didn't have them on hand. This is on a Friday night (he's closed the next two days) and I'm trying to leave on a business trip. Oh, and now I get to source the parts for the plumber. In the meantime, I had to shut the water flow off to my now non-functioning, $185 "repaired" toilet. The next morning I looked a the tanks of all three toilets in the house (all the same model) and made an interesting discovery. On both toilets Will didn't touch, there were additional parts to the flush valve assembly. On my "fixed" toiled, these parts were now missing. And, these weren't small parts. It looks like the floater element that shuts the valve off with the water flow is suddenly gone from my "fixed" toilet that now needs a new valve. Interesting, isn't it? Save yourself money and aggravation and DO NOT use Water Works Plumbing. read more

Would have given no stars. Called and text like 20 times Friday, Saturday, Sunday, Monday. Never a response back.

This is my first house and my first time having to call a plumber. I called Water Works when we had a backup and Will was out here the same day. He did a thorough review of our situation and found the root of our issue, rather than just clearing it up and going home. He's been great at explaining what the issues are, how they happen, and options for fixing them. He even sent a camera down our pipes under the yard and gave us a video of what he can see under there and where the backup is. I feel we're definitely lucky to have found a great contractor on the first try. Would definitely recommend Will to anyone who really wants to understand what their plumbing issues are. read more

My water heater took a dive on Friday night. I waited to call until Monday morning in order to avoid paying extra for weekend service. I called Will from Water Works at approximately 9:30 in the morning after reading his reviews on Yelp. By 10:30 he was inspecting the water heater. Later that day, a newer, bigger, and more efficient water heater was installed and the luxury of heated water (and a shower) were quickly welcomed! I highly recommend Water Works. I was 100% completely satisfied with the high level of professionalism and courtesy that Will and his staff provided. They were honest, up front with the cost, and there were no hidden fees added at the end. They even replaced a leaky valve on my backyard hose at no extra cost. I appreciate this kind of service because it's becoming fewer and farther between these days. If I need another plumber, I know exactly who I'll be calling! And, thanks to the Yelp community for providing reliable reviews!!! read more

We discovered that both our toilets were backed up right before we were leaving for work! I called Waterworks and one other plumbing company. Will called back right away even though it was before his work day hours. He called both my cell and work phone which was much appreciated as I cannot use my cell at work. I got home earlier than expected and called him - and he was at my house in 45 minutes. He explained everything , cleaned the drain out and fixed the problem efficiently . I like that Will takes personal care of customers and has pride in his business and work ethic- this is the kind of small business that we are happy to support and promote. Highly recommend! read more

All of my drains stopped up and I needed a quick fix. I used Yep to find a local, well rated plumber and I came across Water Works. I called and the owner Will came out. He was able to fix my problem and charged me exactly what he quoted me over the phone. He gave me recommendations for a long term fix. He was a good guy to boot! I would 100% recommend Will, and I will be using him for all of my future plumbing needs read more

I just wanted to give this quick review to Will and thank him again for a great service. I've had delayed ignition problem with my brand spanking new Rheem water heater and the company that originally installed the water heater could not rectify the problem. They came over twice each time saying that the problem was fixed, when it was not. Eventually they kicked me over to the manufacturer for warranty work. Rheem contacted Will to service my heater. He and his helper came over the next day, on time, personable and professional, quickly identified the problem and got it fixed under 15 minutes. It truly is astonishing to see the difference between a mere replacement artists and a professional craftsman, and Will is the latter. He projects confidence in his craft. I'll be sure to call him when the need arises, this is how you win the business over. read more

Will saved us at our salon and was so professional and I had to write a review to let everyone know that this guy and his business is the bomb! Will explains everything and makes sure you understand. He does a great job! If you want your plumbing done right and want to feel value this is the person. Will is worth every penny! I absolutely will tell all my clients! Thank you Will for helping us and being awesome!! read more

Water Works was referred to me by Eames Hardware when I needed a shower valve replaced. When the ceiling sheetrock is sagging from a leak a floor above, who do you call? I called Will again. He was able to come the day the problem appeared, assessed the problem and returned the next day to do the repair. Not an easy fix in an old building, this time it was the tub overflow leaking, but he got it done and they clean up when they are finished. Just have to get someone in to fix the ceiling now when it is dried out. read more

I called Will because he was one of the service providers that did warranty work on my water heater. He returned my call within a few hours and agreed to come out as soon as I texted him that the parts from the company were received. He responded right away and came out that afternoon to make the repair. I appreciated his timeliness and professionalism. I will definitely be keeping his number for future use. read more

So whats the story of clogged drains....I know we've all been there....we've all tried Liquid Plumber and I admit even after previous experiences I was in such dire need that I spent the money and tried it again. Even bought 2 other counter products that were equivelent to me lighting cash on fire and burning it or better yet flushing cash down the toilet,pun intended.We all tried Vinegar and baking soda, hot water bucket with dish soap, we tried snaking it ourselves, well sometimes it's out of our hands. Okay so what started out as a slow drain clog in the bathtub finally backed up the toilet as well. Luckily it was just water backed up as it could have been a much worse situation. I was in need of a plumber and my go to plumber Kevin was busy so I use the reviews and find WaterWorks. Let me tell you, thanks to Yelp, i found two honest experienced plumbers. My situation I was in now was not a do-it-yourself job so my ego wasn't too damaged. Will comes in tries different methods, finally finds the problem, fixes the problem which included outside plumbing and pipe laying........my plumbing works perfect and I have a two way overflow now so in future cases I can always snake from the outside towards the house. And you know the best part....not only did I just get a great deal, I was out there with him and saw the time and quality in which he worked. He defintely didn't try to scam me or beat around the bush. He was fair, very helpful in explaining everything and friendly as well. I would highly recommend him to anyone in need of help with their plumbing. Call him before trying to do it yourself, save yourself the time and most of all the headache...and in most cases you end up causing him more work by filling drain with draino. So if you live in East Bay and need any kind of help with your plumbing even for inspections or whatever the case, Will is the man. Just hope he doesn't have to pull out the extra large motorized snake from his truck....I think they called it grande asqueroso or El Bicharraco whichever translates to Big Nasty! All kidding aside, good honest work, period. read more

I needed a plumber to install a very large (75 gallon) water tank in a very tight space in my house. Will arrived, on time, with the right equipment and people to do the job and do it well. Not everyone will tackle a large water heater swap out but Will was happy to help. The job called for some very creative thinking as getting the tank out was no small feat. Will creatively solved the problem and stayed until well after dark to make sure the job was done and done right. Needless to say, my family was grateful to have hot water again! I can't recommend Water Works enough. Please don't hesitate to contact Will for competitive rates, great work and a real "can-do" attitude! read more

Had to call a plumber to fix some slow drains in my new house. Called Will (the owner) - he was very straightforward with his rates, arrived on-time, and completed the work in a very professional manner. He provided an "honest opinion" and took an interest in answering my questions. Would certainly use Water Works again in the future -- but hopefully I won't have to :) read more

Will from Waterworks plumbing was excellent. Brilliant customer service. Will came over to my house an hour after I called for a plumber. We were having a drainage/toilet problem and my husband and I had tried draino and snaking and nothing was helping. Will walked me through all of the systems and showed me where our drainage ran. At the time he was here we flushed and flushed and ran all the taps but everything was clear. About 10 minutes after they left my daughter used the potty and did a poopoo and, again, the toilet wasn't flushing. I called Will and he was back within 30 minutes to snake out the toilet. Sure enough there was a dinosaur in the potty. I highly recommend Waterworks plumbing. They were very professional, courteous, sincere, and fast! read more

They were late and I had to call THEM to reschedule. When they showed up they quoted me $280 to replace four multi-turn valves.

I recently contracted with Will at Water Works to install a new kitchen sink and faucet. The project turned out to be a little more complicated than anticipated. Will problem-solved and thoughtfully communicated his ideas and progress that led to an impressive finished product. I was very impressed with Will's professional manner, knowledge, skill set and fair pricing. For future plumbing needs I will surely contact Water Works Plumbing again. read more

Water heater busted. Standard. Will checked it out. No BS. He was back a day later and had a new 50-gallon beast installed in a few hours. We're calling him again. read more

Will Bergren, the owner of Waterworks is great! I was referred to him by a friend and called with a water heater and bathroom remodel issue. He was responsive, came out on time, his quote was competitive with the other bids and is finished product was superb! His crew was great, they were clean and nice...which is rare for the plumbing world. Great guy, great business even sent me a thank you note after the job was done! read more

I had a great experience with Water Works Plumbing this week. Every year or so our sink backs up into our bathtub. It is one of the joys of our older home. After reading reviews and calling around I was please to find Water Works Plumbing. I was given clear hourly pricing over the phone, and communication was smooth. The issue was fixed, and I didn't feel pressured to be up sold. I would definitely recommend Water Works Plumbing to anyone. read more

If I ever need a plumber again, Will will be my first call! We had a problem with our new grill getting enough gas from our gas line. We thought it was perhaps an issue with the gas line not being big enough. We had bids from 3 different gas companies, all telling us we needed to increase the size of our gas line and quoting us up to $6k. However, once Will came over, he identified that it was as simple as changing out the valve and hose to our gas grill. He changed out the valve and hose and the grill works perfectly now! Highly recommend using him, he was awesome!! read more

Thank you, Will! We came home from work and noticed we had no hot water and our new (and otherwise reliable Eternal Tankless water heater) was flashing an error message. I called Will since he installed the unit and knew about the warranty and he came out to take a look a couple hours later. A quick assessment later it turns out the HVAC guys who were here this morning removing our furnace turned off our gas, forgot to cap the line, and didn't let us know about it. Will didn't charge us for the service call, and even offered to come back and make a minor upgrade to the water heater later this week. I'm glad I chose Will at Water Works to install our water heater - I'm happy to recommend his knowledge, service and support. read more

I called Water Works because of the wonderful Yelp reviews and overall I was satisfied with the way the problem was resaolved. I had a clogged drain in the kitchen. Will returned my call and showed up when he said he would. He looked at the drain and turned the work over to his assistant. His assistant did all the work. The entire time Will was on his phone texting or talking. The assistant worked unsupervised. Will was out in his truck on the phone working on what appeared to be another job. I assume his charge was reasonable for a professional plumber, but not for an assistant. I paid for a professional to do the work and that is what I expected. I could have gotten a day laborer a whole lot cheaper. Will I call him again? I am not sure. read more

Will is wonderful, smart, honest and fair. I highly recommend using Waterworks Plumbing. Look no further. This is the company for you.

Price was fair, and work was done as quickly as possible. This review is for a tricky repair done back in December at a rental property I manage. Will got everything working, was considerate of tenant's schedule and inconvenience, and did his best to keep the water shut off to a minimum. Unfortunately, the repair was unusual, and it took much longer than anticipated, with several trips back and forth to the supply store to get necessary parts, and even so, the faucet handle does not sit flush with the wall. If it were my house, I would be disappointed, but since it's a rental, we'll let it slide. Will was nice enough to adjust the bill accordingly, doing some of the work at his own expense. (Although, with all due respect, he is responsible for getting parts, and failure to get all necessary parts in one trip doesn't seem like a customer's problem). But as I said, it was a tricky repair. That said, I would definitely recommend him for work, and will probably use him in the future. read more

Will was very responsive to our call for help and reasonably priced. Our shower control fixture wasn't working well. He asked me to send him a picture of it via cell phone and identified the maker, gave me an estimate which held up and scheduled the work. He is courteous while all business. The job was a success. We'll use him again! read more

Exceptional professional service. Will is prompt, courteous and completes the job exactly as quoted. I would highly recommend Water Works to anyone in need of a plumbing services. read more

Will was awesome! I called him for an estimate, he beat all competitors pricing and did the work that day. I will be recommending him to everyone. Thanks again Will! read more

Will did an excellent job of installing our new tankless water heater, he had to remove an old tank water heater that was put into a small enclosed space; he did a very professional job will use him for all of our Plumbing needs read more

The toilet off our master bedroom was barely flushing and we assumed our two-year-old had probably flushed a dinosaur, a robot, or a train. I called Will based on his Yelp reviews and he worked around my schedule to come by and check it out. He explained everything he was doing and why he needed to try something new when the solution didn't readily present itself. Two hours, three snakes, and one pulled toilet later, he discovered a MAJOR problem with some work we had done last year on our lateral sewer pipe. He offered to talk with the company we had contracted about what he'd found to avoid having to repeat the process. He later checked in with us to make sure we'd been able to get the problem fixed. And he even looked at another toilet that had been running and fixed the problem without charging us. We will call Will anytime we need a plumber in the future and highly recommend him to everyone. read more

Used Water Works Plumbing yesterday and I must say that i was extreamly impressed. Will was local and new exactly where to start with my problem. I would highly recommened this company. His rates were competitive and fair!!! thanks again Will. read more

Being a new home owner, I've learned the hard way that there are people out there who know what they are doing and those that don't. Will knows what he is doing and I am greatly relieved to have met him. I first met Will when I needed help with a hot water heater. A home warranty company sent two different plumbers to replace my water heater and both of them installed it incorrectly, leaving me with a potential hazard, no hot water, and a headache. After inane conversations with the home warranty people, I decided not to deal with them and went on Yelp and found Will. He arrived on time and assessed what needed to be done, given that the water heater is in a small interior closet space. He installed the water heater correctly, taking into consideration some details the other guys missed, and it works great. When I needed to replace two older toilets, I called Will. He came over on-time and advised me what brands might suit my needs within my budget. After replacing both toilets, one of the toilets later started to leak from the tank. Will was very responsive and came back promptly, without any hassle. Upon close inspection, the tank was found to have a slight defect, which allowed water to leak out. He replaced the tank and now I have two well-functioning toilets. The thing about Will is that I trust him to not only be a competent and knowledgeable plumber, but to be fair and honest, which is a huge relief when dealing with home repair stuff. read more

Work and customer service were exceptional - will most definitely use again and recommend to others.... Will was so knowledgeable, helpful and responsive. As good as it gets!! - Extremely satisfied. read more

I called to request an estimate for a plumbing leak in my home. Will said someone would be out the next day after I got home from work at 4:15. Nobody showed up. Nobody called. Will did say when I spoke to him to check his feedback on Yelp! I had the leak fixed by another plumber. read more