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    Waterfront Marine

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    16 days ago

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    Rhode River Marina - Rhode River Marina & Boat Sales 3932 Germantown Rd Edgewater, MD 21037 (410) 798-1658  http://www.rhoderivermarina.com/specia...

    Rhode River Marina

    (19 reviews)

    We selected Rhode River Marina to make an extensive list of purchase survey and maintenance repairs…read moreafter their very accommodating ability to meet a survey date with two surveyors, a dealer/Broker and owner's busy schedules. Their knowledge, opinions, recommendations, and perseverance during the repair process proved to be the right choice for us in coordinating efforts and paperwork between the Broker, Insurance Company, and schedules affected by poor 2013 spring weather and additional workloads put on the Rhode River staff with a concurrent dock enhancement project which could have easily taken away much more time which was dedicate to our boat. We believe that we able to achieve a solid starting point and understanding of the condition of all our Island Pilot's systems due to the efforts of Brian and his staff. If you are looking for a service marina that will treat you on a first name basis, has flexibility to your needs, and is perseverate at overcoming challenges we would very much recommend Rhode River Marina in your list of places to check out.

    Came down for a boat survey, everything went great on the phone and in person until we got to the…read morepayment part. We had some misunderstanding about the bill and try to clarify it, but apparently the owner had another idea and his communication skills and customer service went to 0. This ruined the whole experience and day and luckily i don't live down there and didn't need to deal with him. His sons on the other hand were great. No, i probably would not do business with them if i had alternatives. Customer service is easy and explaining rather than barking goes a long way.

    Sail Away Catamarans - F. P. Helia 44

    Sail Away Catamarans

    (9 reviews)

    The experience was great from start to finish. I mostly dealt with Keegan and he was very helpful…read morewith planning to helping work through minor issues on the boat. The boat, Lily Rose, was a beautiful, new Seawind 1170 catamaran. Keegan, and his colleague Ralph, really helped make our bareboat charter great.

    Chartered a catamaran for a week in Nov 2024 from Sailaway Key West. Booked in March…read more Unprofessional outfit: boat we chartered was not available, but an on paper good alternative was offered. Then the price of the crew was increased. Excuse was that the person who we booked with in March was no longer with the company. Lot of work to redo all the work we had done in March to find the charter we wanted - anyone who has tried to book one knows it's much smoke and mirrors, the same boats are rented out by different outfitters, everything is a little different between each and it's hard to get a full picture of total cost, and to compare apples to apples and not something else. Document every conversation and detail of what you agreed upon with Sailaway (or any other company) or they'll change the game. Arrived in Key was as agreed upon. Boat reeked of sewage. Captain had been on the boat for ten minutes several days before our charter, that's it. Said it reeked then too, but didn't do anything about it. Captain had almost no contact with Sailaway, it was the first time they worked with them. Captain ended up calling marina engineer and it turned out that half of the boat had not been pumped out. Additionally, the captain's cabin bathroom was broken, and the toilet didn't flush. You can imagine. It all got fixed but it was a stinky hassle and we started our charter several hours late. Sailaway overcharged us in their electronic system and ghosted us upon repeated request to resolve. Jennifer, owner of the company, acted unprofessionally and winged it to provide a charter boat and an ok but inexperienced crew she had never met, nor taken the time to get to know. It came out all right by helping out on the fly, but Sailaway was disappointing and there was no communication with, nor support for the crew from them either. The situation would have been salvageable if Jennifer had responded to our emails and calls to resolve the issue and accept feedback as we asked her to do. But she didn't, which leaves us with a bad feeling about her and her company.

    Waterfront Marine - boatdealers - Updated September 2026

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