I had a great facial here. It was a little on the pricy side, but very nice experience - attentive, and thorough and pampering. Loved the massage elements. Spent a little time in the steam room too. Locker room and facilities could have been a notch nicer/more updated. read more

I had a wonderful experience here with my girls on our annual ladies vacation. The spa was cute and relaxing. My massage from Maureen was excellent and even came with some "homework" to better care for my stressed muscles. The spa and steam room are co-ed so be warned, but they are comfortable and lovely before or after the massage. So glad they could get all four of us in with short notice. read more

What a delight after a day's drive...a relaxing steam! Soothing, clean environment, with friendly staff (even though I was coming in shortly before they closed, they still were pleasant and gracious). I didn't partake in all of the services so couldn't give a full 5stars, but if the rest of their offerings are like what I experienced, it would definitely be worthy of it. Highly recommend scheduling a stop to this spa for anyone needing a little rejuvenation! read more

Great experience! I am new to the area and was looking for a nice spa to take a friend from out of town. I got a 90 minute facial she got a 90 minute massage. Both girls were fabulous. We left feeling very relaxed. The girl who did my facial was very knowledgable and gave me some ideas on how to better take care of my skin. My face looks and feels very healthy. Thank you for the great day! I will be back :) read more

My boyfriend brought me here for a couples' massage and it did not disappoint. He kept saying he's never had a bad massage here, and it definitely lived up to the hype. read more

I've been getting my hair done at Waterstone Salon with Amanda for about a year now. When I started going there my hair was dry, frizzy, and the generally lacking luster. Amanda has a really good eye for color and has given me a cut that looks good and takes very little of my time to fix. Since I have been using products from the Salon my hair has never looked healthier. I would highly recommend Amanda at the Waterstone Salon. I've never had a better cut and style. read more

Had an amazing facial today from Jody Sage at Waterstone Spa! Ashland peeps and tourists, if you haven't been, you need to go see her. Wonderful organic products and Jody's magical hands are a great combo. Also highly suggest a body scrub in the Vichy room. The water massage is soooo relaxing! read more

Unfortunately, today, the steam generator wasn't working properly. I was encouraged to turn the switch on and off multiple times, try to get it to work, and it didn't solve the problem. I decided to leave, as I wasn't really having the relaxing experience I was seeking. They didn't charge me for my visit and said they're going to work on it next week. I will try it again after January 22nd when they said it'll be fixed. read more

This was our first time here and it was so relaxing and enjoyable. We did the Duet Suite package for our Anniversary and we both thoroughly enjoyed our massages!! The customer service here was better than any of our other spa/massage experiences. We didn't feel rushed at all. read more

Decided on a whim to get a soak & massage. On short notice we were able to find appointments for my friend & I and I am so glad they did! The tub for the soak was large & comfortable with a good selection bath salts to select from. The massage that followed was fabulous! Hit all of the right spots with enough pressure & touch to work out the knots. After the massage, I enjoyed the sauna and followed that with a shower in the lovely locker room. Can't wait to go back again. read more

This was the best facial I have ever had!!! Jody was the best! I have very sensitive skin and my face usually burns half way through a facial, but not with their extra mild organic products. After it felt clean and ready to apply my make-up, not oily or greasy. I would come back for another facial With that said, their website has "Spa Etiquette" to show up 15 min early. They don't open until 10:00, the same time as my appointment. So I was left standing to wait. Once the doors opened, I was then sent back to quickly change and straight to the room. After, I was encouraged to leave. I was never shown the solarium or sauna. I would have like to relax a bit more. Maybe it was because I was by myself and not in a group. But I left wanting more. I didn't feel pressured to purchase their products, but did purchase one (I should have looked at the price first). Expensive treat, but for once in a while it was great. read more

Just had my very first massage with my mom and sister. The atmosphere is amazing and everyone is so sweet! A special thank you to John Paul, Genevieve, and Steve for making our experience so special! read more

Had the. Best massage experience for years from Steve. My wife also shared a wonderful treatment from Mitch her therapist during our 'Couples massage' . The waters at this resort are the best anywhere and we love healing waters from all over North America.. Enjoy!! read more

They did an amazing job and this will be my go-to spot when we need to get nails done (yes a MAN-icure with the wife is a great date). I think it's a nice clean and bright place and a decent deal. read more

As we were checking in, The Lithia Springs Resort very lovely receptionist, Marsha, gently reminded us of our spa appointments the next day. Of course, we had not forgotten! We were looking so forward to our day. After a delicious breakfast, at Lithia Springs Resort, we awaited our appointments in the MOST LOVELY area. Elizabeth, my facialist and Dominique, my husband's massage therapist, both came out to greet us and visit a bit. It was so special. We each felt as if they REALLY cared. We were so thrilled with our wonderfully professional and luxurious services. Wish we would have had an extra day because I know where we would have been! Each service was such a treat - we will absolutely go back and highly recommend Waterstone Spa to any visitor - or Ashland local! Note: There is a Waterstone Spa downtown, we utilized the one at the LIthia Springs Resort on West Jackson Road. read more

My hair design & cut is the one that if you saw me walking down the street, you'd have to stop me to ask who did it?? Renee Fox-Rowe at The Waterstone Salon is simply THE BEST! Lisa Gregerson Montague, CA read more

I have had my hair done by Lezlie in the Salon many times and she is great. Very friendly, experienced and an excellent judge of what is realistic for someone's hair vs. what could only be obtained with a true magic wand and a fairy godmother. The salon uses Kevin Murphy products and is green. Ernestine in the salon has done a manicure and pedicure for me. She was very friendly, professional and did a complete job. Way more than I have every had done at other salons. My polish has held up well and she also educated me about things I can do at home to prolong my mani and pedi. From what I understand this salon is under new managment and they have unified the staff under a team banner to ensure the quality of care is uniform. read more

I had a wonderful experience with a 75-minute massage at this location. The facility was welcoming, clean, and professional.

A very fancy place with steam room and sauna and lemon water and robes and things. However, the massage was the worst I've ever received. Despite it being a "deep tissue" massage, and despite requesting the firmest massage therapist, and asking the therapist several times to use more pressure, it was a feather touch massage, gently moving over the surface of my skin. 90 minutes of my life I'll never get back. Then, while paying with the gift certificate for a "90 minute deep tissue massage" the person checking me out told me that in her computer system, it was listed as a different kind of massage for less value, and that she wanted me to pay the balance of $15. After a brief exchange she agreed that was ridiculous and let me leave without paying the balance. Never again. Don't waste your money. read more

Just had a wonderful facial at Waterstone Spa. They use Ilike organic products, and they are great. The facility is clean and comfortable and the service was very attentive. I highly recommend Waterstone! read more

My partner and I each had a fantastic massage at this spa. The therapists and the receptionist were all very friendly and professional. The ambience was pleasing, and they seem to have thought of everything...even had a little bowl of hair ties in the locker room. And the price was reasonable. read more

A good friend of mine took me to the salon where Lezlie welcomed us with her gracious and enthusiastic nature. We walked out with feathers in our hair, and a sense of being special, part of a feathered flock of friends. Thank you, Lezlie! read more

Amazing!! I was visiting from Colorado and had a wonderful experience. Was greeted by friendly receptionist and offered time in the sauna steam room. My massage technician was John Paul. He was very professional and probably the best massage I have ever had! Wish I lived closer! read more

I was visiting Ashland from England with my daughter and a friend took us to Lezlie in the hair salon. Lezlie was warm, welcoming and so generous with her time and creativity. All of us left with feathers in our hair! We're back in England now but the feathers (still securely attached and looking great) are a sweet daily reminder of the great holiday we had. Thank you Lezlie! read more

Just had the Winter Foot Soak and Massage. Absolutely fabulous! Very calming and relaxing experience. Staff is very professional and accommodating. Thank you John Paul! read more

While recently in Ashland, I went to the Waterstone Mineral Springs Spa located on E. Main Street (Adjacent to the Ashland Springs Hotel). I had a wonderful swedish massage in a very relaxing atmosphere - my masseuse, Jamila, was very friendly and checked-in regularly with me to make sure the pressure was alright and that I was comfortable. Everything about the spa was clean - great showers with products, lockers, everything I could have ever wanted. The only glitch - I arrived a half hour early to use the steam shower. The receptionist showed me where it was, she stated, "There's someone in there now, just use a towel to wrap yourself." I assumed from her comment that the steam room was meant to be shared. I went to the locker room and changed into a robe. I then went out to the public area where the steam room and towels were located. The only way to wrap myself in a towel, was to completely disrobe. While doing this, I thought "I guess the men have a separate steam room?" Then I opened the door - and not only did the men not have a separate steam room, but there was a totally naked man sitting in the one right there. I didn't want to appear alarmed, so I took a seat in the room (which could have seated about 8 people) and wondered if the place was meant for sharing. After an appropriate amount of time so as not to offend me (perhaps), the naked man got up and left (without so much as a towel to wrap around himself), and presumably went out and put on his robe. I then had the steam room to myself, which was great, and included a cold shower for cooling off (I had, of course, prevented this man from enjoying his cold shower). When I emerged from the steam room, I noticed that there was a small sign hanging on the towel rack that said "In Use. Do not Disturb". This sign was not, however, hanging on the door when I arrived. I came to the conclusion that I was not supposed to have shared that steam room with the naked man. But, he never put the sign up. And when the receptionist showed me the steam room, knowing that there was someone else in there, she didn't put the sign up for him either. She didn't tell me to wait until he was done and she would let me know I could use it. She didn't say anything to suggest that it wasn't a shared steam room - so how was I to know? I do recommend Waterstone for their entire set up, but this was the one odd thing - so just know if you are planning to use the steam room - it may or may not be with others. And, if you aren't comfortable changing from your robe to a towel, or walking around in a towel, in an area where there are both men and women, then you should probably avoid the steam room altogether. And hopefully, the good folks at Waterstone will come up with a clearer way to explain to their guests how properly to use the steam room. read more

I am visiting Ashland for a week and wanted a day of pampering so I booked a massage at Waterstone. I give the place 4 stars because the massage was wonderful- I had Anna- and the staff were all very pleasant. Prices were pretty standard for a spa- not overly expensive. I enjoyed the steam room after my treatment and overall, I left feeling very relaxed and happy. What's keeping me from giving it 5 stars is the actual building & facilities... not that they were bad or unclean in any way, it's just that when I go to a spa, I like to feel as though I'm in a relaxing oasis of amenities...couches, hot tubs, sun decks, etc etc. This felt more like a remodeled doctor's office with a sauna & steam room. Don't get me wrong, it was still nice, and I really don't mean to sound snooty, but I was expecting the spa itself to be a bit more than what it was. Still LOVED my massage though and would definitely come back. read more