Heavy rains again last night and the roof and chimney flashing from watertite roof leaked again. When it was installed and I complained it still leaked, they came back and put caulking under the flashing without even stopping to talk. Later told me it was my chimney that was leaking but I had that repaired and it's dry as a whistle. They don't stand by their work. They at least installed a rubber roof correctly. read more

They disappeared. Did a large custom project with them. Had some follow up needs, but 'poooof' they're gone.

Avoid at all costs. We went with them to replace a skylight because they have been around for a long time and we assumed they knew what they were doing. They were $1,000 higher than another estimate but were a 5 star Velux installer. They sent out a team that couldn't communicate (didn't speak English), had the wrong color shingles and didn't go find a better match, and left us with an awkward interior install after they weren't able to install finish trim. When we complained about the look, the owner threatened to see us in court. That sucked. Then the brand new skylight started leaking. Come to find out, they ordered the wrong flashing kit and rather than get the right one they cut it in half and patched it up in the middle. Unacceptable. They eventually gave us our money back after we worked with Velux and another company did the job right for less money. Oh, and their website lies (as of Feb 2020), they are no longer a 5-star Velux installer. read more

Watertite Company - Never explained that what they installed wouldn't be flush with the existing interior work - Roofing Near Me - Natick, Massachusetts

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Watertite replaced my roof and performed a bunch of other repairs related to rotted leaky windows. All work was performed to a high standard, including the cleanup. Promises were kept and when the inevitable hiccups and surprises occurred, they treated me honestly. read more

Watertite came and did our roof, replaced 2 skylights, and added a gable above our front door. Their work was great! Due to bad planning on my part, I had my deck power-washed before they came to do the job, but they cleaned up perfectly afterward so I could get my deck sanded and painted without issues! read more

I recently had a new roof installed with Watertite after speaking with and getting an estimate from Stephen Guild. He and the company were recommended to me by a co-worker and now I see why! Not only was the work impeccable, but the clean-up on any old shingles or nails was amazing! They surrounded the house with tarps and put it all in the dumpster which arrives in your driveway the day before. The cost was also on par with 2 other roofers, who could not guarantee me the work would be done in ONE DAY, like Watertite. A wonderful experience all around. read more

What an amazing company. Multiple experiences with window repair and replacement have confirmed it. Don't hesitate to call and use them. Be patient as they recover from a tough period with reduced business and hours. That's all I will say. read more

The Watertite crew was right on time. They did a terrific job . I had roofing, skylights and a gutter done. The men were fantastic and their clean up was impeccable. Arnie rocks! Thanks guys. read more

Amazing work done in a short amount of time. Jamie was a pleasure to work with from the very beginning: he provided us with an information packet with a contract and then examples of different shingles and textures. He explained to me the process from start to end, made sure I knew exactly what was being done to my home. We established a time, the do and do nots, when the work will be done and how long it would take. Everything was very precise and professional and the job came out beautiful as a result. I would definitely reach out to Jamie once again should I ever have issues or need anything regarding roofing, but the key thing is to keep a tight communication line with Jamie and the crew. Know exactly what you want and when you want it, communicate it properly and Watertite would gladly work with you to the best of their abilities. A very happy client, Andy Au read more

Extremely shady and bossy estimator 1) starts arguing with customer about other employees being in his company. AS IF it's the customers fault he's a chain, and could care less about other subcontractors on his turf...to think I was trying to do him a favor by pointing out trolls in his catchment area! Uses bossy voice and technical bla bla bla to increase his self-compentency against customer questions, which he really is ill fit to answer...you ask this guy to build you a McDonalds', he'll build a graveyard mausoleum then telll you that's what you asked for! No books, nothing but bus. cards and bad attitude-right out of the drum teacher from Whiplash...but he might see that as a compliment. Avoid this ====! read more

Watertite Company was so easy to work with. After having skylight damage from a storm, theses guys came out fast, sized up the situation an delivered a new skylight! Install was flawless. Thank you for helping us out of a scary skylight situation. read more

Arnie was great to work with. The crew did an excellent job with doing our roof over and installing two new skylights. No Complaints whatsoever. Will definitely call them again if a new project comes up. read more

Watertite is a wonderful company. Stephen Gould will come to your house and measure, give you suggestions, options and estimates. We have used Watertite of Natick, 4 or 5 times and recommended them to neighbors/friends as well. We had all our windows replaced resulting in lowered heating bills and much less traffic noise. We've had specialty windows put in on a 3 season porch, as well as sliders. Our first call to Watertite was when we had leaks on our sunporch. Stephen discovered our windows were not calked correctly and the outer wall had rotted. They replaced the entire wall and put in two new windows. We were so impressed and pleased that we've called them back many times since, most recently to replace a 40 year old bulkhead. The products and workmanship are excellent. They also cleanup the site. read more

Watertite did my roof about ten years ago. They used the wrong color shingles. I didn't see this until they had started putting them on. The color was close, so I accepted it. They didn't put drip edge on part of the roof, which a subsequent contractor called "criminal," but it's probably more like a rush job and incompetence. I picked up nails in the yard for two years after they left. And finally, they left out a piece of flashing. When I called the owner to come back and look at it, he said he would but never did. The best craftsmen pay attention to details, even when they know the homeowner will never see or appreciate them. That's not what I got with Watertite. I am giving them two stars instead of one because the roof has not leaked. But I do not recommend them. read more

We contracted Arnie to install a new skylight in our master bathroom. He was prompt in delivery of his estimate and in doing the actual work. The window was installed in a day. Arnie cleaned up well after himself and was nice to work with. The estimate was reasonable and the project came in on budget. We are extremely happy with the installation. read more

Staff are professional and they do a nice job with installation and clean up. I have used Watertite three times over the past four years, and I have been happy with my experience each time. read more

After 35 years of excellent service my Velux skylight was broken by a falling tree branch. Watertite gave the lowest by far of 3 estimates and they installed it on schedule. The install team was proficient, polite, quite and cleaned up perfectly. I was impressed with the installation and the amazing new Velux skylight. read more

We hired Watertite to replace a triple casement window in a bedroom and also install 2 storm windows. Easy to deal with, quick to quote - installation was completed in a single afternoon and the job was clean and nicely done. Simple read more

We hired Watertite after receiving aproximatley 10 estimates. Range was $8000 up to $28000. Most of the companies that came to do the estimates were concerned about what they could not see. We have no attic access and the dip in the ridge-line was a concern. We have pics showing that the dip has been there for 50+ years with no change. A few would not do the work due the unknown. Watertite came in around the middle of the estimate range. The work date was scheduled. 3 weeks out. They called and were able to start 1 week earlier. The work was started and was completed in 3 days. Correct type & color shingles.And they found no issue with the dip in the ridge-line. Turned out to be constructed that way. Why? we will never know. Clean up was good. Did find a few thing while mowing. Now 8 months, 1 hurricane, several BIG thunder storms, and a "blizzard" later and all is well. Gone are the leaks we once had. I would and have recommended them. Randy S. Wayland,Ma. read more

they installed the roof fine but don't count on them to provide customer service afterward. i had called for an issue later and the owner denied everything then ended up calling me unpleasant names. i couldn't believe he called me names. i am the customer and paid this guy. i wish i had never met these people in the first place. sickened my health. i agree with other comments about customer service which is poor and lacking. read more

Watertite did a great job helping us with our recent roof and skylight replacement. They showed up when they said they would, and did an excellent, professional, and clean job. We will recommend them in the future! read more

My next door neighbor recommended Watertite Roofing. I hired them in 2007 to replace my 25 year-old roof. Steven was professional, personable, and extremely prompt in delivery and in responding to my phone calls. Not only did he answer all of my questions, he even showed me what he was doing and why. I am used to getting up on my roof, so I saw exactly how he edged the roofline and how the shingles are laid. He replaced my old leaky skylight too! The job was completed in one day and they left no trace of materials behind. I would gladly work with Watertite Roofing again and recommend this company to anyone who wants a a trouble free experience and roof. - K. H. read more