Paid for vacuuming entire car including trunk, and they didn't do that, they missed the trunk completely. Also big pieces of leaves found in the back seat. If I am paying someone 30+ to vacuum my car, I expect them to at least vacuum all the debris. read more

Paid $50 for interior/ exterior clean to exclude cargo area . No one specified that this would mean that no windows on the back of the car would be cleaned except for what the machine run through did. In addition not even the outside of the tailgate was wiped down- leaving white spots on everything. Also they only cleaned the front outside passenger window of bugs etc. In other words you could get the same job done in a $12 drive through wash. Buyer beware! read more

This place is a joke, my car was dirtier than before. Towel fibers everywhere, spots on my seats from their cleaning solutions, and fingerprints all over my interior. Their car wash machine is also faulty and left a lot of soap on my car which of course wasn't dried off with a towel - why would you expect good service at Waterway? read more

$62 and they did not even try to clean. I found crumbs and leaves and trash big enough for me to grab with my fingers. When I asked for them to vacuum again they said they wouldn't do detailing. The person I was talking to (Cam) was also incredibly rude and yelled at me even though I never raised my voice. read more

Waterway Carwash - These are just a couple of pictures from AFTER cleaning! - Car Wash Near Me - Lone Tree, Colorado

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I have been using this car wash for years and now lately it's absolutely terrible both in terms of the quality/attention to detail, and kindness of some staff. Today was my last straw. My husband bought an unlimited monthlong car wash for one of our cars, and they were super rude. First, you have to put on a sticker on your windshield to get this, which I get, but my husband was told as long as they can find us by the license plate we didn't need to put it on. So it was not on the windshield. The manager (I assume) said I couldn't go through without the sticker. The rudeness by whoever I spoke to was on some next level, so I told him to cancel the package because I do not want to have an ugly sticker on this car. I will never be back to this place. I remember when this place was great, but on to the next. read more

Everything !!! I just paid $50 to get my truck cleaned and I showed them all around my truck how bad it was and they didn't care. Never go there again read more

Not sure what happened to this place between summer & now, but now they have an automated entrance, and if you select exterior only, they don't even dry your car. That really pissed me off the most. So I selected exterior, no tire dressing then, no drying the windows, basically I paid $17 for a 1 minute drive thru car wash, then some kid pointed me to the exit! Screw that! I guess I'm going back to Jazz car wash on Santa Fe. They should be glad I gave them 2 stars! I've never had to Windex my windows after visiting Jazz. Never again! read more

Did they even clean the interior of my car? The reason I spent over $40 for a car wash was to get the inside of my car wiped down and vacuumed. Neither happened. I know I am not getting a professional detail job but after leaving this car wash, the state of my car seemed like the cleaners didn't even try. I will never go back to this location and wish I could get my money back. read more

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I paid for the Whole Thing $50 only to find out it would cost an extra $4 to vacuum the back of my SUV. The employees are rude and slammed the back door of my SUV. I have been a customer for years but will never return. I will tell everyone I know not to go there. read more

$50 for a wash and vacuum. $4 to vacuum the cargo area and you have to clean the 'bug juice' off the car yourself, at a bug cleaning station. What a rip. read more

Came here after burning man and electric honey (2 gnarly desert festivals). they greatly exceeded my expectations! s/o the middle age white dude who my car after the Burn and the younger white dude who did my car after EHoney read more

came to waterway today to find out that the one worker who has ever done my car right, Jack McCloskey, had been terminated. Jack always left me satisfied and smiling and without his great service I don't see myself coming back to this branch. such a shame read more

Mediocrity annoys me and this place is far below that. I give waterway close to $1000/yr in monthly fees for their sub par "whole thing" wash. I haven't seen my tires shined in like 2 dozens washes. They'll run a dry brush over the tires but always fail to put product on the brush prior to hitting the tires. It's infuriating. And I've been a customer for years but I'm at the breaking point. I just took my wife's BMW to the DTC location and for $30 I got an unremarkable wash, a vacuum that was less than thorough and windows cleaned. I was out of there in less than 12 minutes start to finish. They wouldn't even wipe down the seats which would've taken them all of 90 seconds. For thirty fricken dollars!!! What an absolute joke this place is. I guess the extra $20 I pay for the whole thing gets me a partial seat wipe down and a make believe tire shine. The owner of this company should be ashamed to the point that he fires himself for this racket of a business. I'm finding a better car wash to give my money to. read more

SCAM ALERT In March I went to Waterway and a sales person at the kiosk offered a 1 month unlimited carwash deal for $17.50. I specifically asked if it reoccured and they said no, it was just for that month. I have not used them since but they charged me $35 a month for the last 5 months. I will never use them or any other Waterway again and neither should you. read more

Only wanted my car vacuumed had to pay $25 dollars. What a scam. You got my money from instant gratification but you don't have my business. read more

Waterway Carwash - Car Wash Near Me - Lone Tree, Colorado

BUYER BEWARE OF PRICING I went to get a total car wash with my weather tech mats and paid 58 dollars yes 58 dollars. I know water, electricity, and other maintenance items are expensive. I have been ill and needed a good cleaning of my compact car. I have mobility issues that I can't vacuum or go through the manual carwash, By the time, I went to pay I was shocked. Yes, I know there are signs of prices. I won't be going back to the waterway carwash. I have gone in the past and I don't remember paying that much. They did a good cleaning. As a disabled person on a fixed income that is taking my money for just a carwash. I remember paying like 40 dollars. read more

The washing brushes at the Quebec location ripped the window wiper arm off my Mercedes ($250 replacement cost...Ouch!) and when I nicely informed the Mgr Brian Blair about it he immediately accused me of lying about what happened and that they have surveillance cameras to verify, then he wouldn't speak to me again while they finished cleaning my car. Whaaaaaat!? Total jerk! Maybe it was my fault for leaving the automatic wiper sensor on, or maybe it wasn't but I certainly don't expect that kind of rude treatment, ever. I've been a loyal customer for years that has been supporting your business and funding your paycheck but let's not forget there are MANY car washes in the Lone Tree area and I can take my cars anywhere I want and for $50 a wash I certainly expect a more respectful level of customer service and a better experience! read more

I had bugs on my car from a road trip! This is the only reason I would pay $35 for a car wash. All of the bugs were still on after the total cleaning and they told me to go and scrub off the bugs myself with a bucket they had. I was on my lunch hour and in a dress! Furious! read more

Their wash ripped off my driver side mirror and the GM basically told me the best they will do is tape it because someone must have previously broken it. I'm the second owner of this vehicle but I have gotten regular washes the last 6 years of owning this vehicle with zero issues. read more

Waterway Carwash - "Best they can do" - Car Wash Near Me - Lone Tree, Colorado

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Great quality for the price! You don't have to do a thing: just leave your keys in a car, go inside to pay (an attendant who greets you will give you a slip based on the wash that your purchase), wait 15-20 minutes or so and vuala - your car is ready! Don't forget to tip friendly guys who are working hard to get your car cleaned :) Of course, if you want a top notch quality you have to pay waaaaay more so I think this is an amazing deal. They also have unlimited monthly memberships so I may have to look into this as I hate going through car washes myself but I love having a sparkling clean car! read more

After buying a membership, I drove through the wash. Then I pulled up where the trash cans were, an attendant ran up and asked where's my receipt, when I went to open my door to see she grabbed the handle . I asked her to please let go of my door. When I presented my receipt see told me to get out of her express lane, I did not see any other trash cans so I left. She was rude and pushy it was my first and last experience there! read more

I like this place, it's good to pop in when the children tornado that happens in my car gets past the point of no return. They do a good job and they're pretty thorough. I also like that if there's something else that I want them to wipe down after they finished they always take the time to make sure that I'm happy with everything. I know that they offer quite a few different car wash packages, I always get the full service it's $22 and the vacuum out your car very well plus clean all the windows and mirrors and hand dry it I think it's a great deal! Also I have to note that the staff is always very friendly. Yesterday when they pulled my car around when it was time to go my battery was dead. I asked if anyone could jump me and the manager very quickly pulled his car around to jump my car, and I was on my merry way. read more

The full service wash is way over priced, thought I was visiting LA for a minute... and the young kids employed there have attitudes. Very Unfortunate I use to go there often but won't go back. read more

Worst $50 + tip I've ever spent. I paid for a "Whole Thing" and the only thing whole about it was a whole lot of stuff didn't get cleaned! Trash left in the door pockets, fingerprints all over the dash screen, dirt and film left all around door handles, tires we're supposed to be shined but they did a half assed job and missed half the tires, and wheels not cleaned well either. This car "wash" cost me an hour of pay for a wash that was hardly any better than a power wash. It just reminded me why I would rather do it myself and get the result that won't cost me $55. I will not be returning to Waterworks unless I get a wild hair and feel like blowing $50 on mediocrity. Save your $$. read more

Better than before. I have been going to this wash for years. Up until recently, it has been a so-so car wash; Fast but not thorough. The past month they have changed course. They are spending much more time cleaning each car, which is a dramatic improvement over previous washes, but you better budget 30-mins from start to finish (depending on how busy they are). I guess I would choose quality over speed, so I am happy with this new change... but personally still adapting to the wait time. read more

First the price was raised to $38 just a few years back and on Tuesdays you could get your wheels shined up and mats cleaned. Now it's $55 and the mats are extra, as well as an extra $10 charge for the wheels. Folks, this is after I pay $55 dollars a month plus tips every time. This car wash takes every opportunity to raise prices. I truly hope this recent price increase is met with a reduction in customers. read more

Waterway Carwash - Car Wash Near Me - Lone Tree, Colorado

For the price you really cannot beat the service. I always get a full service wash but I'm not picky on which one - IMO you get incredible service regardless of which one you pick. I usually go for the middle service and have my interior mats cleaned because the snow/rain/hail storms out here make mine a bit gross. My car always looks great inside and out and my friends always compliment how shiny and clean it is whenever they ride with me. Love this location and how friendly the team is. read more

Waterway Carwash - Car Wash Near Me - Lone Tree, Colorado

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Absolutely the worst. I have had a membership at this location for 10 years and I will not renew. They no longer give any 5/3/1 guarantees nor do they even prep your vehicle so the rear of the vehicle is always filthy. I feel sorry for the kids that work there but there has obviously been a change in management for the worst. New car wash opening at Castle Pines Parkway called Cobblestone. planning on trying that. Hopefully they understand what cleaning a car means. read more

Not good. Paid $36 and still had dead bugs in the front of my car. Had to go scrub them off myself and go back through the car wash. Paid $6 just to clean the back area of my car got home and had to vacuum myself. I've been disappointed with this car wash in the pat but was desperate. That's the last time read more

Sad to see this franchise go so far downhill. At one point I was a member, getting my car washed every week. Then they were understaffed and started to take forever to do a car. I quit the club and started doing the self drive through (they do the outside only and towel off the car). Not as good but at least it didn't take an hour. Just went to do the drive through again this morning and now they say they are using "magic water" so they no longer even dry the car. Total BS, spots everywhere. Not a good value. Instead of water way, I would recommend that you go to a gas station shitty wash, and pay $3 to get a better job. Best thing I can say about this place is that when they inevitably go out of business, whatever replaces them will almost certainly be better. read more

This was the biggest waste of 68.00 for the "Whole thing" that I can imagine. Without elaborating save your money and go anywhere else. Not only terrible service but when I complained the 18 year old manager said "see ya" Try some training. read more

Took my car to get a full service done, they only wiped the dash and windows. Doors where dirty and then broke my door panel, was lucky I stopped for gas at the same place and brought the manger on shift to look at it. read more

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This place just charged me $28 to essentially wash the outside of my car, although the service is called full-service. Apparently that doesn't include the dash, seats or doors. When I talked to the general manager, he said those are add-on services. No wonder their rating is so low. read more

After using waterway exclusively for many years, I will no longer be driving through for an outside wash. The "no spot rinse" is not accurate. My car was spotty and not clean! I had to come home and wash it again. Please bring back the service of someone drying the vehicles when you only need the outside washed,!!! read more

I paid for the most expensive package for interior, including mats. The ONLY thing that looked clean were the mats. If they did wipe down the dash and console it must've been with a dry rag. It literally didn't look like the inside of my car was even cleaned at all. Never returning to this place, feels like I tossed $58 in the garbage. The second star is only because the mats were cleaned. read more

If I could give this horrible business negative stars I would. The last time I went there was February 22. Swore I'd never go back. Now it's November and I'm thinking "maybe they've improved...got new employees...". Nope. No improvement, maybe worse. I don't know why I'm even wasting my time with this review. 2 stars? Clearly they could not care less what I, or any customer, thinks. I paid $61 for the top interior /exterior/mats etc. package. What a joke. I could have driver through the $13 car wash at the convenience store and had a cleaner truck. Even after I asked Tate Motz (Manager according to his badge) to address this, wipe down that, clean these, etc. I gave them another chance, will never go back. I strongly recommend you find somewhere else to get your car/truck washed read more

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I just had my car washed at the this location. I paid $46. This included The Works car wash for $35, floor mats cleaned $8 extra and $3 for cargo area. I've been coming to this location for many years and have had excellent service. My last 2 car washes have been not been as good. The one today I felt taken advantage of. They cleaned front floor mats but not row 2 and 3. The cargo area was vacuumed well but the framework around cargo area was not touched. It was very dirty. With the car wash I bought, The Wheel Deal, nothing was done on hubcaps or tires. The door frames inside car were still very dirty. The windshield still had spots on it that should have been removed. Enough said, I was mad at myself for not standing up for myself and getting the service I paid for. read more

Never once do they do a good job on the first try- you have to ask for them to complete the job after looking. They usually don't clean the inside windshield glass, or do not vacuum the entire floor which you paid for, or don't wipe down cupholders which you paid for. The Whole Thing went from $38 to $50 in one jump, and now you must pay an extra $3 if you want the far back section on an SUV vacuumed. Ridiculous. If they actually did a good job I would not mind paying. But they don't. Their 5 Day Clean guarantee means nothing really. I thought if it rained I could bring it back for a redo. But if it is still raining in those 5 days, they said I must still use the coupon within the 5 days- "just come in while it is raining and we'll do it". What's the point? I will drive next time to Jazz on Sante Fe. All things considered this Waterway is no longer worth it. read more

They are now raising prices by 100.00. Not worth it to me. I cancelled and got a pro rated refund. My husband did the same. We have gone elsewhere after many years at Waterway. Chase, current manager, just doesn't seem to care about customers. I had two issues and it took a few emails to get him to respond after I emailed customer service. The former two managers,Mike and Amy, were great. However, the kids still work hard trying to please. read more

Manager Chase is a jerk! They pulled my car away from the cleaning area and left the door wide open. Didnt wave down saying if the car was done or anything. I go inside and ask if my car was done and was told yes. Cashier called the store manager (Chase) outside to put my sticker on. Left right after that. Didn't ask if my car looked good, forgot a towel that was left on my hood, side view mirror bent, touchscreen not touched, and driver window not cleaned. Didn't know he was in charge until I called and offered me to bring the car back but wouldn't give me a refund for the membership for the car wash and said if you want to cancel that's fine then hung up. Awful service! Can't see how ANYONE could put someone like that in charge read more