Quick response, scheduling, and completion of work. On time, no hassle. Traveled fairly far from their office to our house with no complaints or additional costs. read more

We have an older home in Pontiac with a very challenging sewage-backup problem. We've already had extensive (and necessary) work done by a different plumber, but the issue refuses to go away. That plumber has already given us his "next-step" recommendation, but before proceeding, we called Water Work Plumbing for a second opinion. Their plumber was very thorough, knowledgeable and courteous, and recommended the extact-same fix as our first plumber. Moving forward, we will likely select our original plumber--his quote was substantially lower because he took into account expenses we've already incurred--but under any other circumstances, we would have been confident in awarding the job to Water Work Plumbing. read more

I had a sewer backup up issue and Eric came out to help me. He was a consummate professional, extremely friendly and knowledgeable while being extra careful to avoid tracking dirt and water into the house. He went out of his way to answer questions and provided stellar service. I don't give many five stars but these guys deserve it. read more

Arnie and Anthony came in around 9am and stayed until almost 9pm doing a rather challenging bathroom plumbing addition and just blew me away with professionalism, kindness and knowledge. We were expecting that we would have to bump out the plumbing for the addition which we were prepared to have to hide down the road after the plumbing was complete but Arnie came in and figured out how to hide it behind the wall and was working with us and communicating the whole time. He ensured that all of our tasks were completed as we wished and made sure that we didn't have any issues in the future. They checked for leaks before they left and replaced a tiny pin hole making sure everything was perfect before they left! They also looked at our houses original bathroom and said that they would like to help us if we need help down the road and knowing this house there will be a good amount of assistance needed in the future. I can't say enough good things about this company. Also since time was of the essence they were able to assist us quickly and as mentioned spent all day here, were very clean and overall wonderful to work with. Arnie and Anthony are class acts!! I can't imagine anyone having a bad experience and I see the negative reviews and all I can say is who can't replace a toilet flapper on their own. read more

Great service. Easy, quick, and informative. Thank you so much. I will definitely use this company for future plumbing needs.

This is our second time using WaterWork plumbing, this time for a new kitchen sink, faucet and waste disposal, along with updating some fittings. Mark and Kris did an amazing job especially given the old plumbing, fittings and odd configuration of a new sink cabinet. They had to extend the sink drain over from the main pipe and they did everything fast and professionally. The final work is clean and tidy and much lower profile than I thought given the drain extension. They were very friendly and I am extremely happy with the work! read more

Company came today and did a wonderful job replacing my water line to my fridge that got a hole in it out of nowhere! They were fast, clean, professional, and came with mask on. Will definitely use them again (but hopefully no time soon ) read more

I woke up Saturday morning to find a little sewer back up in my basement. This was the first time I've ever needed to call a plumber, and was semi hesitant with who to go with, given I'm new to the area. WaterWork had great reviews, and I don't regret calling them whatsoever! Within an hour and a half of calling, Jeff arrived- who was EXTREMELY helpful, explained the situation and solutions. I now know who I'm calling if I ever have issues again! Wonderful service! read more

Called Friday morning and scheduled and appointment to get my main line snaked for the afternoon, but let them know the earlier the better. Within an hour got a call they were on the way. Bill was very thorough and did an excellent job informing me on the work he was doing and how to keep everything in good shape. Will definitely be using and recommending them for any plumbing needs. read more

I was very happy with Waterwork when I first used their services after buying an old house in Detroit over two years ago. The experienced plumbers on their team really know their stuff. They replaced the broken stack, routed the tree root clogged external sewer pipe, and more. I was very grateful: my heroes! But I stopped using them after it took multiple requests to get them back out for a bathroom and kitchen remodel estimate (there were serious communication issues with their office personnel). When I did finally get an estimate, it was so disappointingly high, I used another company. But I called them again last week after another tree root issue that a routing company failed to solve. Again, great work from Waterwork. While here, the WW Plumber and I then looked at and discussed a couple of basement pipe projects and ballpark costing. With renewed confidence in WW, I called yesterday for a formal estimate so I could plan my budget. The admin person who called back in the afternoon could not have been more condescending and wanted to charge me $95+ to send out another plumber to look at the projects, which she insisted was outside work (replacing the outside pipe that my tree roots keep invading) --even though I had diagrams drawn by the plumber who had just been here. I then wrote the office with photos of the broken basement pipe issue and the plumber's diagram, and to call them out on their rudeness (and mistakenness). Instead of just apologizing, the OMgr responded I should use another company. Which, of course, I will. --In short, good plumbers, though very pricey for some things. But there are serious administration issues at WW if you need any ongoing, helpful customer support. -- Something is seriously amiss there. read more

Friendly very, knowledgeable, and honest. Arnie and Nico came out for a routine dewinterization which turned into much more due to poor workmanship by the previous owners of my home. Despite it being a Saturday they stayed past their allotted appointment time to ensure my plumbing was functional enough to enjoy my new home. Part way through the time, Eric came by to assist the other two and expedite the process. I was impressed that Eric took the time to stop by to assist on his way back from another job. They accomplished a very respectable amount of work for a reasonable price. They also gave me friendly advice on how to prioritize my costs moving forward and what future work to look for. Thank you to all three of you for taking extra time to help me on a Saturday. These are plumbers who operate with integrity, no greater compliment than that. read more

My particular issue was with a clogged kitchen sink. The plumber that was assigned to my home was Jamie. He did not hesitate for a moment to assess the situation and immediately got to work. What I had noticed in particular was that he used all up-to-date equipment from the snake mechanism to the electric hand saw he used to cut away some of the galvanized pipe of the trap arm that connected to the plastic slip-point coupling. He also had installed the appropriate fastener between the two. Jamie conducted his work in the kitchen thoroughly and cleanly, and also took the time to answer my questions. WaterWork Plumbing from this day (10/31/2017) forward, is my go-to plumbing service and am more than happy to recommend them to anyone!!! read more

Late in 2020 we hired WaterWork Plumbing to replace a water heater. In this review I do not comment on the work, but only the payment method. The price of the work itself is $1346.63. We payed by credit card, and were charged additional $70.87 credit card processing fee so that the total is $1417.50. Both the amount ($70.87) and the percentage (70.87/1346.63=5.26%) of the fee are unusually high. Even worse, we had been informed of neither the amount nor the existence of the credit card processing fee before they charged our credit card. If we had known this fee, we would definitely pay by other methods to avoid it. Thus, WaterWork Plumbing did not obtain our full authorization for the total amount of money they charged on our credit card. In general, a service provider should inform the customer all types of fees before charging the credit card, rather than surprise the customer with hidden fees after charging the credit card. After we became aware of the credit card processing fee, we called the WaterWork Plumbing customer service. In the phone call, we clearly explained the issue (as written above) and emphasized that we had not been informed of this fee before our credit card was charged. To show our constructive attitude towards resolving the issue (although it was not our fault), we were and are willing to change the payment method by sending them a check of $1346.63 while having them cancel the credit card transaction of $1417.50. However, the agent answering the phone declined our request of reverting the credit card processing fee. Since the issue cannot be resolved by private communication with WaterWork Plumbing, I feel that it is important to bring it to the public so that future customers do not fall into the same trap. ========== P.S. WaterWork Plumbing has high rating (currently well above 4 stars) on yelp. This may be misleading for the reasons below: 1) The numerical rating shown on yelp is calculated across all years. If we only count recent reviews, since Jan. 1, 2020 WaterWork Plumbing receives 21 five-stars, 0 four-stars, 1 three-stars, 0 two-stars, and 11 one-star. The average is only 3.6 stars. 2) I encourage you to read the content of the reviews (not just the numerical rating), especially the replies by the manager of WaterWork Plumbing to one-star reviews. I am not in a position to and do not comment on these replies, but you will have your own judgement on whether these replies (i) are polite or disrespectful (ii) are helpful or useless towards resolving the issue (iii) respect or try to deny facts. In business activities disputes are sometimes inevitable. When disputes occur, WaterWork Plumbing may well treat you in the same attitude as their replies to one-star reviews. read more

This review is long but hopefully conveys my great experience with this company. I bought an old house in Detroit that I thought had been completely renovated, but apparently that didn't include the sewer line.Two months in I found myself in a terrible shituation, everything that went down the toilet started coming up the drain in the basement due to what turned out to be years of root growth. I had three different plumbers come out to help, the first two assigned to me by my home warranty company. The first plumber was 4 hours late and couldn't find my drain cleanout. He snaked from one of the toilet cleanouts, which temporarily fixed issue, but said he felt something wrong with the pipe. He told me he'd need to come back with a camera on another trip for what I found later was a very high price. Made two appointments, each two hours before my work, and they no call no showed both and I had to cancel. The second plumber was less late and found my cleanouts, but only opened one: found out later it was the storm drain cleanout. He cleared some roots but made a huge mess in the closet the cleanout was in, splashing crap juice on the window air conditioner that was stored in there. The shit literally hit the fan. I now have an unusable stinky pink eye machine if you're in the market. He also offered to come back out at another time and run a camera through, I declined. Finally I called Waterworks based on positive Yelp reviews and they sent out Arnie, who was a drain wizard. The first thing you should know is that their appointment was at 9am and at exactly 9am they were at my door. Holy professionalism, did these guys actually show up when they said they would? I didn't have to call and speak to some clueless customer service dude wondering where the heck they were two hours later? Once they got in they immediately went to work, opening the actual sewer cleanout the other plumber neglected to open (it was in bad shape and had to be sawed off) and were able to recognize very quickly that due to the bend of the original (1939) model "double trap" that you cannot even run a camera or modern root cutting tools through this. He didn't need a camera to tell him what years of experience working on old Detroit houses told him. Arnie was an extremely straight shooter and clearly walked me through what they needed to do in order to fix this with the least amount of damage to my house, yard, and wallet. In this case, dig a hole in my basement and replace the trap with a modern trap so they could cut out the roots and run a camera from inside the house. I was given a quote and told that work would take 1-2 days. The next week they showed up right on time again to do the repair with heavy manpower, I think 4 or 5 guys. They got the entire job, that was supposed to take 1-2 days, done in less than 8 hours. The trap got replaced, the roots got cut, and I got to watch the live camera feed after the root cutting showing a very thoroughly cleaned sewer. Was told there was about 20 years of root growth (found out from neighbors later that the last owner was an elderly hoarder who wasn't maintaining the house so this makes sense) and it took them almost an hour and a half to fully get everything out.You could barely tell there were roots after they were finished. Along those lines, you could barely tell they were there in my basement after they finished. They did a brilliant job of protecting my walls and floors from damage and cleaning up after they were done, aside from the freshly poured concrete you'd barely notice work was done. Best of all everything that leaves the toilet is now leaving my house! They mentioned that they had to replace more parts than they originally thought, brace for wallet impact. Then at the end of the day I was charged...the exact quoted price. The. Exact. Price. He worded it around the lines of "We went over expected cost but that's what I quoted so that's what I'm charging." That is some fantastic customer service. No nickel and diming, just straight up honest integrity. Anyway, if you're tired of hauling shop vac loads full of bathwater and human feces out of your basement or have some other plumbing issue going on you should give these guys a call. They really know their crap and will tell you what's up and how to fix it quick at a fair price without a bunch of bullshit. I'm just so happy I can flush my toilets again! In the words of Arnie, "If you can't shit in it, you ain't got a home." read more

Great experience. I needed a new water heater. They arrived about an hour after I called them and finished in a couple of hours. They cleaned up so well that you'd never know they were there. My former plumber retired so I was a little nervous about a new one but I'm happy to say that they are my new plumbers. read more

I called Waterworks at 8:30am and Ken came over at 10am the same day. My kitchen sink was leaking into the basement and he found the issue right away... the head of the faucet just needed to be tightened to the hose - ha! He also replaced the valve on our water heater that had been leaking. In and out in 30 minutes and all my problems solved cost me $169 - I'll take it! Thanks Ken & Waterworks plumbing. read more

Arnie from WaterWork Plumbing is the best! Our sump drain was not draining. Water just came out of overflow pipe onto the yard on the side of the house. Called several local plumbers. Either no one answered phone, or didn't want to deal with sump drain outside. WaterWork got a plumber (Arnie) out within two hours. Arnie arrived in company uniform, and a clean van, very professional! He wasted no time, checked out the situation quickly, gave me clear explanation what we could expect and what could be our options, all in professional and friendly manner, even with a few jokes thrown in. Then he went to work, snaking the drain. Again, he wasted no time and just non-stop working, even when he was explaining things to me while doing it. His work ethic and experience showed through how he did his work. You can tell he is someone takes pride in his work. After almost two hours, snaking the drain three times with different attachments and camera inspection twice, we saw how different the inside of the drain looked like through the process. It was awesome! Again, Arnie is the best. I would definitely want to have him for all future plumbing work. I would give him 6 stars if that was an option :) read more

Love this company! They were able to come out ~ PRONTO and assess my situation and discover what needed to be fixed. THANK GOD for PROFESSIONALS like the ones hired @ WaterWork Plumbing!!!! I HIGHLY RECOMMEND this company! read more

Chris came out to our house to fix PVC piping for sump pump on outside of house and maintenance on two toilets. Very professional, did inside work first to not get dirt in house. I would not hesitate to use them again. Very pleased with service read more

This was actually the third time that I have needed help with different plumbing issues in this older model mobile home, and I was really grateful for the services that they provided in a very timely manner, along with their skills for the jobs. And yes, Arnie is very knowledgeable about his profession and pleasant to his customers as well! read more

First off, I have used WaterWork before and have previously been very happy with their service. Last week I called to have someone come out to provide an estimate for redoing a bunch of plumbing in the basement. When I called to schedule the appointment they asked the scope of the work, we agreed upon a time when the plumber would come, and that was it. At the scheduled estimate time, the plumber came, looked over everything, discussed some options with me and was very professional through the whole visit. When it came time to leave, the plumber asked for payment ($144) for the estimate. I was not expecting this as it was not stated on the phone call when booking the estimate or by the plumber until the end, as he assumed I was expecting this fee. To not further hold up the plumber and since it was not his doing, I wrote a cheque and figured I would be able to sort it out with the office by calling in afterwards. Boy was I wrong. I called in and both Tanya and Kim were adamant that because it was policy to tell customers about the estimate fee that I absolutely had to have known about it. I made it very clear that if I had known I would never had agreed but instead of asking for a full refund, I immediately proposed splitting the fee down the middle and calling it a misunderstanding so both parties could move on satisfactorily. Kim stated she needed to discuss it internally and was going to call me back around 9am the next day. The next day came and went, no call. The day after that (today), no call. I decided to call and see what was going on. Once I was able to get Kim on the line she reiterated that I absolutely had to have known and that they could not have made a mistake, that they discussed it internally and that no refund would be provided and that it was not acceptable to split the payment, and she did not provide any apology or explanation for not calling me back as promised. Unfortunately, we paid with a cheque which was quickly cashed and so our recourse is limited. I have never been asked to pay for an estimate before, no matter how in demand or expensive the professional's time/skills. I understand that it takes time out of someone's schedule which is why I immediately proposed splitting the fee to just 'get on with life' but not only would they not entertain that, they refuse to acknowledge the possibility that the fee was not mentioned and that someone on their end could've made a mistake. I will not be using WaterWork plumbing going forward, regardless of the quality of work or professionality of their plumbers (unlike the office staff). It's a shame because they are one of the few trades companies I've worked with in Detroit that I felt actually provided work commensurate with their price. Update: Looks like the owner has responded. I have actually worked with WaterWork well before 2019, though on other properties, which is why I'm so disappointed in this experience. Just like Tanya and Kim, David is stating I knew about and agreed to the estimate fee. Unless they are able to provide a recording of that call proving otherwise I stand by my statement that I did not, because not even if they were the best plumbers in the world would I pay $144 for an estimate. This is especially true given that the scope of the work is something I can easily do myself, but don't have the time to do with a newborn at home and an extremely demanding job. David also mentioned that I had previously paid for an estimate, which is also incorrect. I had work done (part of a sewer stack replaced) - which was done well, to their credit - and while the plumber was here he took a quick look around and provided an estimate on the work I was looking to have done. The fee I paid during/for that visit was solely for the sewer stack repair and if there was an additional estimate fee rolled into it I was not made aware. The price I paid for that visit is the price I was quote to have the sewer stack repaired. Once again, I would never pay for an estimate. Regarding the visit earlier this week, as stated, I signed the receipt and provided a cheque so as not to impede the plumber's ability to continue with his calls for the day on the assumption that office/management team would be understanding of the situation and willing to work something out. In hindsight, I should have made an issue of it at the time (I did mention it to the plumber but he stated he had no capacity to reduce or remove the fee) but I guess that's what I get for trying to be nice and accommodating. Makes me regret not paying by credit card. I'm just surprised the owner is doubling down over $72 (half the fee) given the thousands of dollars of future business they would have received from me, especially after I stated I've otherwise had nothing but fantastic experiences with WaterWork. Definitely no dirt being thrown. But hey, there are plenty of other great plumbers and plumbing companies in the city that would love to have the work. read more

I wouldn't recommend this company to support with any plumbing services. I recently had them come out to rough a bathroom that was completely open and ready for plumbing. It was stated that the work would take roughly four hours, which aligned to what the contractor stated as well as their dispatcher. Unfortunately for me they were invoicing hourly and the job that was supposed to take for hours took eight and a half. The dispatcher and colleagues were calling the contractor multiple times throughout the day asking when he would be completed. This then was delaying the work from being completed timely and would assume distracting the contractor from getting their work completed in a timely manner. It seems to me that they weren't concerned with my satisfaction or my experience. I have called their office and left message asking for follow up, as well as send a review asking for someone to contact me. Again, I would strongly discourage anyone else from using this company as I am certain you can find another local plumber who would provide much better customer service. read more

Called WaterWork about various plumbing issues. They came out next day and fixed everything. Quality work, good customer service and quick turnaround. read more

They were a real help! We just moved into a new house and started experiencing annoying toilet issues-slow to no flushes and some backups. I called on a Monday at 9 am and they had somebody at my house by 1. His name was Chris, and he was excellent. He found the problem, explained his plan before fixing, and then showed us his work and gave us some tips to prevent future damage. Very well priced too! read more

I needed a plumber to install a gas hookup for my dryer, and WaterWork was able to have someone come out the next business day. After looking at the job and estimating cost and time, he was able to complete the work in less than two hours on the same day, and under my budget. The service is top notch, and I am thankful that I no longer need to guess about who can help when I have plumbing needs in the future. This first time home buyer couldn't be happier -- thank you! read more

No good! They Over promise and under deliver! They seem nice and tell you everything you want to hear, but they just do the bare minimum, take the money and leave! All those good reviews are soooo misleading!! Do your self a favor and get a personal referral from someone who you know to ensure honest work and a good job!! This company sucks!!! I will never call them again!! read more

Very good people and helpful. They didn't bullcrap me and hustle me. Will definitely do business with them again.

Outstanding overall, highly recommend! Today Larry from Waterworks came in very short notice to fix a leaking faucet! I called this afternoon and they were able to send out someone right away, and I couldn't have been happier. Excellent service, very professional, very fair price. Have been using this company for years exclusively and you should too! Highly recommend! Thanks Waterworks! read more

We highly recommend WaterWork Plumbing!!! We had an extremely clogged kitchen sink that we needed back in a hurry. Two companies had already tried and were not able to get the clog out. We had even been quoted for an expensive re-piping. Jordan was able to get the clog out quickly and ran several tests to ensure the water was draining. He was very professional and extremely knowledgeable. A very good experience for us, thank you WaterWork Plumbing! read more

I am very pleased with WaterWork Plumbing and highly recommend them. Chris was extremely professional, knowledgeable, timely, and informative. He talked me through each step of the process, thoroughly explained the problem in laymen's terms, gave me suggestions for maintenance, and advised for future work. It was raining outside and he wiped his feet and then put shoe covers on before he walked through the house. He was done in less than an hour and checked to make sure I had all of my questions answered. Thank you WaterWork Plumbing and Chris for a great experience. read more

We needed two, very old spigots replaced and one of them moved. We were stuck dragging the hose from the front to the backyard, it was such a pain. I contacted WaterWork and they answered me the same day. They sent Arnie out within a few days and he was great! There were a few hiccups due to our existing plumbing, but the parts were ordered quickly and Arnie was back out as soon as the parts came in. He wore a mask and was very professional. We appreciate his level of service and efficiency. We highly recommend the Waterwork team and plan on using them for future projects. Also, they are very competitively priced; the cost was estimated upfront and there were no surprises when it came time to pay the bill, which is a huge deal with any home project. Now we can get back to filling up the kiddie pool and turning on the sprinkler! Thank you Waterwork Plumbing! read more

Highly recommend! They came out on a Saturday when other places either didn't answer or were booked. Ryan did a great job and I had him come back a few days later for more work to be done. I will be using this company in the future as well. read more

Called WaterWork Plumbing yesterday and they were here today as scheduled...actually, a little early! They called on the way, which is always helpful. Eric assessed the situation with my kitchen drain backup and got to work. Water now running fine. He cleaned up below the skin beautifully. He even installed a clamp to move my dishwasher hose higher, as it should be, and out of the way. Very happy with my experience with WaterWork Plumbing and will recommend and use in the future. As a side note...I had another company yesterday come to give me an estimate...it was twice as high as what I paid today with WaterWork! read more

Requested they come to my building to repair/replace three toilets. Once they arrive we threw a couple more tasks at them. They were very thorough and clean and made future recommendations. Jerry, the technician, was a pleasure. Whenever he had to go out to his truck I could see him almost running back and forth where many other plumber would do the usual saunter. Towards the end of the day he need to have another technician come to assist, Arnie was friendly and took time to explain things he didn't need to. Lastly, their rates efficient use of time were reasonable. Would definitely use again. Congratulations David G. read more

2nd floor master shower was draining slowly. Looked up plumber on yelp and then Angie's List. While I was reading reviews of this company, I received a call from the owner. Scheduled a visit for same day and Nico showed up less than an hour later. He was polite, professional, and got right to work. He used booties to protect my new carpet floor. Nico told me what he was going to do and was able to clear drain without any issue. I am very pleased that the work was completed today, neatly and quickly. read more

It takes less than 10 minutes for these guys to get back to you for your Yelp request. However, if you are not happy with the work done (in my case, nothing was done), they never get back to you. The problem with my water heater (it takes a long time to get a hot water out of the faucet) was well described on the Yelp and by me verbally when the appt was scheduled. When the technician showed up he did not know what the issue is and asked me when the water heater stopped working and if its still under the warranty. When I described the issue, he stated that nothing can be done, charged me $95 for the service call and left. I called the company and spoke with their scheduler. She said that the technician has to come to the house to diagnose the problem. No any tests, checks, etc were done. The technician came to collect $95.00. They could of tell me over the phone that they can't help, but I guess its easy money. The scheduler also stated that they don't care about bad reviews on Yelp, because they have thousands of good reviews. The bottom line: Don't trust these guys. They would be happy to collect just the service fee, spend 5 minutes in your home and leave. To the business owner: Feel free to call me, you have my number Update and the response to the business owner David G. 10/15/20 1. "At no time did anyone tell this person that we don't care about reviews" Not true- your receptionist/scheduler Shannon did exactly that. You were not part of the conversation 2. "While it is unfortunate that this yelper feels the need to throw mud, it is very much a one sided re telling of our experience of working together" It seems to be the style of the business owner to personally attack the reviewers who post the negative comments. I am new to Yelp and this is my first review here, but a vast majority of the reviews which I left on other platforms are positive. It tells me a lot about the corporate culture, where the owner leads by the example. BTW - he never returned my call 3. "We can assure you the reader that we did everything possible to ensure a positive service experience for this homeowner" I would love to hear what "everything possible" was. My experience was real bad read more

We have used WaterWork Plumbing numerous times, and I never hesitate to call them when I have plumbing needs or to refer them to friends and neighbors. They are prompt, impeccably honest, and very fair in what they charge. We own a 82 year old home and sometimes when I get work done by other contractors, they make the problem worse before they ultimately fix it. This is never the case with WaterWork Plumbing. They have experienced employees that always seem to know how to solve any problems. Jim Wolfe Ferndale read more

Mark and Patrick were extremely nice and efficient for a rather big job at our house. They came on time and everything was explained well before it was done. Would definitely call them again read more

Patrick and Dave 2.0 were very professional and on-time. They explained everything in great detail and were very customer service focused. I will hire this company for any plumbing upgrades or issues in the future. read more

Ryan was friendly and worked quickly! He was clearly a dedicated and honest worker. Thank you to Water Work Plumbing for taking care of us and making it all happen within only a few hours of calling! read more