It's 12:30 pm on Saturday 10/8/16. I'm looking for a plumbing service and decided to browse the reviews on Yelp. I read one of the bad reviews. The reviewer was upset that the company charged $95 for an estimate and said they took their $5K job to another business. The manager/owner/employee responded to the review. He said they take bad reviews seriously, and it's a shame the reviewer would tarnish their reputation by stating that they don't offer free estimates. The company representative said, "Call _______ for your free estimate." So I decided to call that number - right now - and see if I can put this free estimate controversy to bed. A woman answered. I told her my issue. She said it would be $95 to schedule an appointment to have someone come out. You absolutely and unequivocally do NOT offer free estimates, and you just tarnished your own image by telling a blatant and bold-faced lie. read more

Terrible. Don't not use. Have no care for their customers or loyal customers. Manager won't even get on the phone to help with the secretary is terrible. read more

Really disappointed with the recent experience with this company. We had been using them for the last few years, but after what seems to be some managing changes and expanding they have been a let down. They do not stand by work that they do. Such poor customer service when we called to complain about a spigot they had replaced in the summer of 2020 no longer working properly in spring 2021. My family always supports mom and pop services in our community, it is a shame WaterWork has lost its reputation since growing into a larger company. read more

It is a shame when a business owner works harder to discredit bad reviewers than to fix problems. You cannot have perfect reviews everytime, yet to have every bad reviewer be wrong is just as impossible. My first review was 2 stars to give them a chance to respond with integrity. Their response instead was to attack me. We needed multiple opinions on what to do with our plumbing problem.... It is apparent that they chose to be part of the problem rather than the solution. Oh... Also I can assure you call was never placed back to me and a message was never left. read more

They responded to my request for assistance quickly. They completed the work timely and correctly they cleaned up their work area without being asked to do so. The technician had a very professional and friendly personality read more

Great job by John. We had 2 sink pop up stoppers to be fixed and a sump pump to be checked. The universal pop up I had did not work so he a reasonable option with his own parts in his truck. Again commendable, professional work and attitude read more

What a surprise. They called ahead and arrived on time. I was given options on what to do to fix the problems and didn't try to push me for the most expensive options. Did a great job and looking forward to having them do some more work for this spring. read more

This review is not for the quality of work, but for the lack of help when calling to schedule an appointment, so please keep this in mind. Waterworks Plumbing was recommended to me by my home inspector. I am a property investor and need a sewer scope on a house I'm buying in Roseville, so called to make an appointment. My inspection is at 4pm, and since the home is occupied, I wanted the sewer scope done at the same time. The lady who answered the phone at Waterworks said their last appointment of the day is between 3-5, but they usually like to start closer to 3, so they couldn't help. I'm sorry, but a sewer scope takes about 30 mins and it amazes me that a company would turn down work because they won't be finished until 4:30-4:45. Guess they don't need any new business. read more

I can not express my gratitude enough towards this company! I called them in a jam with major plumbing issues this morning. They gave me a 2 hour window which was later in the day... I could have waited, but that would mean repercussions for the business. They called 20 minutes after I made the appointment and said someone was on their way. My plumber was Patrick. He was phenomenal!!! His customer service was A+, knew exactly what he was doing. Showed me and explained the problem, and recommended a bi-yearly maintenance. He also took care of some other minor plumbing issues for me. Thought I would kill 2 birds with 1 stone... done and done. Loved this company. Can't tell you enough how easy it was to make the appointment and the guy on the phone was wonderful as well. read more

Look no further, if you need any type of plumbing work done. Professional, polite company. Great work, fast. Had water heater installed. No mess, no worry, they know what they are doing. Sit back enjoy their company. Called to have them out on a Saturday morning!!! They arrived within two hours. Great price for the weekend. Installed and done in no time, so we could all enjoy our day. Call them. They will be there, they will do the job with care. Perfection!!! read more

Very pleased with WaterWork. Just moved to this area, so didn't know anyone and went with the community association's referral for WaterWork. Mark (?) from WaterWork came out within 15 minutes of my calling. He worked quickly to snake our drain and explained everything during the process. He also fixed a problem with our shower, without charging extra. About $150 to snake the drain, no charge for the fact that we can now take very hot showers (instead of luke warm), and fixed it ASAP - I would definitely call them again! We are so happy to be able to take a hot shower and have it drain :) read more

Excellent! Quick reply and super fast service. Our technician Ryan, was professional, knowledgeable, friendly and efficient. Waterworks gave us the best price and amazing service. Highly recommend. read more

Ryan was extremely knowledgeable and helpful , polite and super efficient. Took care of our plumbing problem in no time at all will be a repeat customer. read more

We needed some work done on our 60 year old house, and Chris came out and did a great job of fixing several pipes, faucets, and sorting out and explaining some good 'housekeeping' steps we could take to keep our plumbing, water heater, and the like in good working order. Chris was professional, did an excellent job, was personable, and provided a great service for a reasonable price. This is the 3rd time we've had Waterwork Plumbing out and each time they have done an excellent job. Thanks! read more

We have used WaterWork for multiple projects. We thought are water heater was down for the count....Not so fast. It was a minor repair. WaterWork saved. Next, we have a back up sump pump which needed a down flow cut off installed. Done. Then we had an indoor waterfall from the upstairs bathroom all the way down to the basement. WaterWork to the rescue. They were here within an hour. You can ask for better, reputable, and honest service. They are the ONLY service I trust and will ever use. read more

Yes, I left a review on Christmas but my holidays weren't ruined. Obviously struck a nerve with David though. David, I just called but your secretaries won't give you the call. I had another plumber fix all my issues and they were very clean. I think it is only fair for a refund as you did not do the job. At least let's talk one on one. My experience with your company just keeps getting worse. I'd hope you want to make it right. read more

I had a blockage in the kitchen drain pipe buried under the basement floor. I called WaterWork in the afternoon, and in two hours a very friendly technician Patrick came, snaked the drain through the laundry tub sitting in the basement on that same pipe, and restored the flow. There was no camera inspection, no "service fee", no separate charge for the inconvenience caused by that laundry tub hiding the "normal" drain's access point. Just a plain drain snaking. Prior to having this work done by WaterWork, I received estimates or opinions from two other plumbing contractors: The first had the same price tor the drain cleaning portion of the job per se, but then inflated the price by 200% by adding camera inspection, a separate fee for removing the laundry tub (to get access to the drain), and -- attention -- a service fee. The second contractor had a "Drain Cleaning Special $85" advertised on their web site, but refused doing the drain cleaning claiming that the pipe under the basement floor was "definitely broken" and needed to be excavated and replaced. read more

Arnie and Brian came and went above and beyond to make my experience a great one!!! Had a leaky bathtub, they came in promptly, made sure to take care of my shower, and left leaving my bathroom spotless. Also kept me laughing the whole time! Will definitely use WaterWork as my go to plumbing resource! read more

Around May of 2014, we had some backup issues at our Ferndale home. When the sump pump ran, water could not evacuate out the main drain as fast as the pump was operating, leading to excess sewage backing up the blowout system and eventually our laundry tub. Kind of gross, to say the least. The WaterWork employee was awesome. I want to say it was Chris, but I am horrible with names and don't have the bill handy. Either way, she did an amazing job by quickly determining the problem, and not finishing until she was really happy with the results. She snaked the main sewage line not one, twice, or thrice, but about 7 or 8 times with various diameter snakes, getting rid of a ridiculous amount of tree roots and debris in the process. After the first handful of snakes, we checked drainage and when it wasn't up to snuff, she snaked again, checked the flow, snaked again, and didn't stop until the flow was as speedy as she thought it should be. Then she cleaned up the area she was working in to the point you would've never known she had been there. In the fall of 2014, a huge amount of water hit the Detroit region, and our drainage system was put to the test. Despite the sump pump running with incredible frequency, it was able to steadily and reliably pump all that water out to the main lines, and we didn't get an inch of water, even as our neighbors with basements suffered severe backups. I can say without hesitation that Chris saved our basement from flooding. WaterWork is my go-to company for plumbing work from this point out. They are a real gem to have in this community. read more

I called WaterWork when our sewer line clogged and backed up into the house. They were very friendly when I called and they informed me that the next available appointment was in the afternoon, but they'd try to get me in sooner. The ended up coming a few hours earlier than promised which was a relief. Nico was very friendly and knowledgeable. He was able to assess the problem and he had it fixed in under an hour. I would definitely use WaterWork again in the future. read more

These guys are simply the best. I call late yesterday, 4:55pm because my hot water tank went out and the other plumber I called didn't show. They put me on the schedule, showed up on time, wore masks, did an amazing job putting in a new hot water tank and cleaned up after themselves. read more

We had new sinks, faucets, drain pipes and supply lines installed on two bathroom sinks Nov 5th by WaterWork plumbing. We initially thought a very nice job. The technician was friendly and helpful and stated that he cleaned the drain pipes as well. The faucets were briefly run and everything appeared fine. At this point my rating would have been five stars. However, the next morning after using the faucet continuously for more than one minute, after turning off the water, a very loud gurgling from the drain pipes was heard. (We have never had this issue previously in our house.) WaterWorks was then called and returned today to fix this issue. I was charged another full service call. I did call the office to understand why a second full service call was charged and they claimed this gurgling was an independent issue. I should note that I have previously used this company for my last two issues and was very pleased. But next time I will try a different plumbing company as this "Independent Issue" is too coincidental for me ....I would thought they at a minimum would offer a substantial discount from a full service charge. read more

Weve had them out to inspect our sewer line, clear roots from the sewer line, and fix a cracked sewage pipe in the first floor wall. Each time they were professional and gave us all the options of what needs to be done with no pressure. My go to plumbers now. read more

Called them out to take a look at our backed up drain. They tried but couldnt solve our problem and we still got charged for the whole amount of money. Would not come back to this company again. read more

Our upstairs bathtub facet was leaking and water was dripping through the kitchen ceiling. We decided to call in the experts. I was easily to get an appointment, the plumbers where great. They fixed and sealed the leak. read more

Able to replace drain same day, very happy with service. Rob was really nice, very professional.

I postponed replacing my gas hot water heater due to the Coronavirus pandemic. In April the dip tube in the hot water heater may have cracked, as we ran out of hot water after two showers. I knew I had to eventually replace the hot water heater. So in May I got quotes to replace it from 3 local companies. I planned to replace it when pandemic subsided. Then last Saturday the water heater stopped working. I knew what it would cost to replace it. The challenge was finding someone on Saturday to replace it the following week. I called the local companies (none were open) and then expanded my search. To my surprise, when I called Waterwork Plumbing at 11am, they were open and could replace it the same day! Two hours later Ken and Nico from Waterwork Plumbing were at my frontdoor (with masks), and were done in 45 minutes. They were very careful removing the old hot water heater and installing the new one, took all trash with them, and I noticed the inside of their van looked like the plumbing department at Lowe's. Ken and Nico likely could have handled any challenges installing a new hot water heater. They seemed very experienced doing installations. And I paid about the same as the quotes I got in May. In 26 years I have replaced the hot water heater in this house 3 times, each time with a different company. This by far was the best experience. I strongly recommend Waterwork Plumbing. read more

I rarely write reviews but I had to write 1 in support of Waterwork Plumbing. I called because I had a flood of water coming out of the faucet in my tub and no self help fix worked. Chris came out the next day, fix it without having to take off a tile from the side of my tub to get to the water, and even ran out and got the parts that I needed. The cost was far less than I expected. I could not be happier and I could not recommend them more highly. If you have any plumbing issue, this is the company to call read more

LOVE these guys! Great customer service, experts in their field, go out of their way to be helpful, and treated me with patience and kindness as I fumbled to describe the issues with very laymen's terms. After having previously dealt with a plumber that was a poor communicator at best and nefarious at worst, this is the only company I will ever use. Work is first rate and already more projects with them on the horizon. read more

I could NOT be happier. It's always a daunting task to try to find a reputable tradesperson without having the benefit of a friend or family recommendation. Thank heaven for Google reviews!! The Google reviews for WaterWorks Plumbing were excellent, and gave me a sense of confidence when I called Dave to arrange to have my kitchen faucet replaced. He answered the phone in person, which was a very pleasant surprise. He had immediate availability, and was both friendly and professional. We made an appointment, and Dave even called to follow up the day prior to my designated time. (Impressed beyond belief, since no one does that anymore, it seems!). WaterWorks agreed to come and work on my faucet while I was at work. I left them payment and key. I came home exhausted from a long day to find my faucet installed beautifully (!!!); not a single bit of mess; my key in place; my house locked tight; and a nice voicemail from Michael, who did the installation. I could NOT have been happier! WaterWorks is my new forever plumbing contractor. They are first class. Entirely trustworthy. Reasonably priced. 100% professional. Great job, Michael and Dave. I so appreciate you! ** Updated 4/13/15 I have called WaterWorks 3 times since for everything from a leaky bathroom faucet to a major 'under the house in the crawlspace" repair. They show up when they say that they are going to show up. Their pricing is exceptionally fair. They are professional. They don't charge for parts or labor that they don't need to charge for. First rate. read more

Called on a Sat morning, they were over by 2pm and fixed the problem for at least half the price of Roto Rooter. I have multiple rental properties and the area and this the only company I will use going forward Excellent service read more

I walked down into the basement on a Wednesday morning and immediately noticed that the carpeting was soaked through. We had heavy rain over the prior weekend, and during that time our sump pump had apparently died. I called my wife, who checked her Angie's List account and sent me the top names. I called WaterWork Plumbing at 10am, and was quoted a window from 3 to 5pm that day. Around 1:50pm I got a call back from WaterWork saying that if I was at home they could get to me early. Ten minutes later, Jamie was knocking at the door. He assessed the situation, showed me how and why the sump pump had burned out, and quoted me two options for replacing it. I had them install a model that they carried, total cost was $375 (Angie's List has the average cost of sump pump replacement at $442.) The job was done in about twenty minutes, and Jamie also gave me two recommendations for restoration companies who could check out the extent of our water damage and attempt to save our carpet. All in all the service was fast and professional, if I ever have plumbing problems again I'll definitely call WaterWork Plumbing. read more

WaterWork Plumbing is a true, honest, and customer oriented company. Unfortunately I experienced water back up damage due to a clogged storm pipe and needed help. Previously 7 months prior, during a heavy rainfall I experienced the same issue and contacted Nelson Bro Plumbing. My experience with them was terrible, as they came and assessed the pipes and didn't make an effort to locate the storm drain, assess its patency, or find a cause of the damage. This left me with a flooded basement, no resolution, and almost $200 bill for coming to my residence. In fact, they didn't really seem to care if they did or did not resolve the problem. WaterWork Plumbing, communicated with me the entire process. They seemed genuine of my concerns and wanted to resolve the issue as soon as possible. Even more so, they initially provided a 4 hour window of evaluation, but quickly came to my residence 1 1/2 hours later. They made sure to notify me of every change, name of plumber, and location where they would be traveling from. I was impressed. When Jerry arrived, he was exceptional! Jerry was kind and considerate of our home. He laid protective covering to our stairs and carpets, and his footwear trying not to track dirt from the basement. He seemed knowledgable about the issue and attempted to assess the drain previously Nelson Bros did not want to even expose. Little did we know, this drain was the culprit and problem. Jerry made every attempt to un clog this pipe and was successful. Our basement flooding resolved immediately. Jerry took a unfortunate situation and made it a tolerable experience. What I admired about Jerry was even if he did not know an answer to a specific question, he spoke with other colleagues and gathered more information. This speaks to the collaboration and team orientation this company has to solving issues. Would I recommend this company to others, absolutely. As a home owner, having an honest and trust worthy service in the community is hard to find. My inexperience with plumbing as with others, leave the potential to be vulnerable to plumbing companies making a quick profit. I did not feel this in any way with WaterWork. They did not push need to dig or break up my entire basement to fix this issue, or quote a ridiculous fee. If you live in Royal Oak or the surrounding areas, there is not another plumbing company I would recommend besides WaterWork. Disclaimer: I am writing this on my own accord, there was no encouragement from the company, coercion, or discount for leaving a good review. It is my own honest opinion. I feel they deserve recognition for the service they provide. read more

I've had to use Waterworks a few times for clogs and broken pipes. Each time I was able to get an appointment the day I needed help. Service was prompt, pricing is fair, and the plumbers have all done good work. I highly recommend them. read more

these folks are great, super fast response time, flexible scheduling and Arnie is top notch. highly recommend, you won't be disappointed

I needed my hot water heater and gas line replaced and a reverse osmosis system installed. I received estimates from four companies. I liked the professionalism of WaterWork so I decided to hire them. Mark was the plumber assigned to my project. He was friendly, very knowledgeable, and took the time to explain why he needed to do certain things. He also asked my preference on aesthetics (how I wanted the faucet positioned, if I wanted the hot water heater raised, etc.) - I appreciated his attention to detail. When he was done, everything looked great. His work was clean and professional. The total cost for parts and labor was less than I anticipated. Quality plumbing is never cheap, but I believe WaterWork's pricing was very reasonable. I'm a happy customer and will contact them for my plumbing needs in the future. read more

Ran into plumbing issues around Christmas Eve, just in time for the massive cold front leaking frozen and busted pipes everywhere. After determining the issue was going to need professionals, I called five local reputable plumbers (two of which never returned my call - too busy). Waterwork came out for an estimate within a day. When Mark showed up he was courteous (cover-alls for his shoes - something another plumber felt annoyed we even asked about) and thorough. He took the time to explain the likely situation, how it is caused, what he typically encounters and spent the time ensuring there would be no additional issues with use of toliets or wash tubs close to the busted drain line. He went out to the car, wrote up a quote and was on his way. To be safe, I wanted to get at least one more quote as a price check and unfortunately had to wait four more days for another experienced and after the experience I had, surprisingly highly rated plumber. Fast forward a late arrival and a literal ten minute quote with no inspection of anything (Mark from WaterWork took roughly 45 minutes, inspecting multiple pipes and drains), the quote I had from WaterWork was comparable and I actually felt comfortable it was accurate. We scheduled Mark and his helper, Chris who showed up on-time as promised. Even though I was at work, my wife felt completely comfortable with the team and appreciated the extra time he spent explaining everything he was doing. When all was said and done, the estimate was spot-on, no surprises and more than enough explanation of what was going on to make an accountant comfortable about a plumbing issue. Highly recommend the team. TL;DR Version: Friendly staff answering phones, prompt scheduling, show up on time, very thorough, accurate quoting, friendly staff, excellent craftsmanship. Would do business with again (but hopefully I never have to call again!). Absolute no brainer if you're in the Royal Oak/Ferndale area. read more

Rob is the best! He got in the house and got right to work! He assessed the situation quickly and accurately and remedied the situation immediately. His honesty and professionalism was great! Money well spent! read more

A plumber came to fix leaking in the kitchen. He worked for 1.5 hours and charged almost $300. The pipes leak again in half an hour. I called them to fix it. Finally, they replaced a brand new faucet for me without extra charge. Good service. read more

The were quick to come out and extremely knowledgeable. Couldn't have asked for a better experience after having a less than stellar company come put a year ago for the same problem. read more