I was on a business trip driving from Wisconsin when my car started acting up, and I barely made it…read moreto Manistee. They were the only place open on Saturday so I gave them a call. They were able to get me in to asses the problem very quickly, and were very helpful and friendly! John was also able to do all the leg work for me, calling the Honda dealership to ensure what they found was the correct thing to repair, called Honda about warranties, and also contacted my extended warranty company to ensure all is covered. I should have my car repaired quickly after the part arrives in a day or two. In the meantime they are finding me a rental car to use for my business trip so I don't miss my appointments this week while my car waits to be fixed! Excellent customer service! Super friendly staff, and I cannot write enough good things about this place. If you need work done on your car, this is the place to go! Thank you!

Pleasant and knowledgable staff. Facility gorgeous especially compared to other used car lots I…read morehave seen around here. If I purchase, this will be my FIRST used vehicle since 1984 (I buy a couple new vehicles every couple years),

I went to test drive a vehicle based on an online price of $17,500 then when I got back from the…read moretest drive the listing price had been raised to $20,000. Bait and switch pricing. I do not recommend doing business here.

Trevor did a great job getting us our 2019 Dodge Ram. The finance team did a great job getting us…read morethe payment we wanted.

I'm the unusual customer in that I came up to Wyatt Ford from metro Detroit to buy a used car model…read moreI wasn't finding around Detroit. It was worth the drive. I ended up buying two cars on that trip. The deal Tom Weber made me on both of them was too good to pass up. Both cars were bottom end cars sold AS-IS, so I didn't have high expectations. Well I was wrong. I'm surprised how delighted I am with an inexpensive 15 year old car. The other one I'm still working on, but I knew it would need extensive rear axle work when I test drove it, and they priced it accordingly. Even buying at the low end of the market I was delighted with the level of service I got from Tom and the used car sales manager. I didn't even need to go to the Secretary of State as they were able to file the paperwork for both the title and the registration on the spot. I was able to drive away with new plates, tabs and registration. Would buy again.

Very disappointed in this dealership. I have a son and grandson that work for a Lincoln dealership…read moredownstate, and two other sons that work for a Ford dealership downstate. My Lincoln started getting sluggish and felt like I was driving on a washboard until I reached about 40 mph, then it would stop. I contacted my sons, and because I recently had surgery they told me to take it to my local dealership. I explained my issues to the dealership, and that I would need a loaner. I also explained about my boys that worked at other dealerships. My loaner was a dirty Escape, that had a chip in the driver side window, radio didn't work, and the USB port had water in it, so I couldn't charge my phone. I took a picture of my mileage when I dropped it off, and ran it through the car wash. Because I use my Lincoln app, and have a AirTag in my car, I knew my car had been driven 30 miles the day I dropped it off, and had not moved in four days. Without any updates, I went and picked it up. The service department told me that it had been driven twice daily and were unable to feel the sluggish my car was doing. They did however suggest I buy new tires. I ended up taking it downstate to where my boys work, the mechanic drove it and instantly felt what I had explained to them. It was my torque converter that needed to be replaced. They gave me a Lincoln loaner. I will continue to drive the four hours one way not to go back to Wyatt and will tell the same to my friends. My sons were embarrassed and upset that I had to make the extra drive to get my problem resolved.

Hands down, the best car buying experience we've ever had. My dad's brand new truck was totaled…read moreout, so we helped him shop for a new one. We found one through the BB Ludington website but it ended up being at the Coopersville store. After about four minutes of negotiation over the phone, the deal was done, financing secured, and the best part...their driver came down to Coopersville to get the truck, drove it to my dad who is in a nursing home / rehab home in Allendale for him to see the truck and sign the papers. After that, the driver took the truck to Ludington to get detailed, and two hours later, my husband and I stopped to pick it up. It was quick, seamless, stress-free and they even waited until after their closing time for us to get there. Friendly, helpful, and FAST.

On a trip from Florida, we had a flat tire on our Nissan. Baker Ford fixed it for us promptly and…read morecheerfully. We plan to return to western Michigan next year. When we look for a new vehicle, we will come to Baker Ford.

It started with my dad, then wife and I now our sons , three generations taking our vehicles to…read moreLinks body shop. The quality has always been top notch. Linke's Office staff go above and beyond working with insurance companies setting up rentals etc. Rick is always a pleasure to talk to very personable and professional as is his son, wife and daughter in law.

A deer hit my car on the last day of March. I contacted two car repair shops and chose Linke's…read more Their customer service could not have been better from the receptionist to the appraisal to the actual repair. Would highly recommend them -- they squeezed me in and got my car fixed within a few weeks. Thank you.

Absolutely the worst vehicle experience in 55 years of driving 30-40,000 miles per year…read more 2020 Ram with 80,000 miles, despite exceeding manufacturer recommended maintenance schedules, head gaskets failed, cylinders scored. Dealership recommended replacing bad engine with new engine because it was covered by a reliable extended warranty. After engine was torn apart warranty company refused to cover engine replacement (over $10,000). Serra gave me one option, pay $10,000 for a new unreliable V6 engine. No breaks from Serra leadership, mechanics or salesman. Who wants to pay $10,000 for a broken truck that originally cost over $50,000? I begged for a break (like one third to half cost or buy back vehicle), no break. Worst customer service after the sale of any business in 55 years (yes, I was a business owner and a war veteran). Serra responded once with "we are sorry for your situation", a worthless response from a bad dealership. If you are thinking about purchasing from Serra, be very careful. Apparently profits are more important than people (most former Marsh employees are working elsewhere). Ask your salesman how long the mechanics have worked for Serra? Ask salesman why Stellantis now offers a five year 100,000 mile warranty instead of 50,000? Good luck.

For going on 3 hours I waited for a simple oil change. Service was terrible to the point that my…read moreDad is changing in our driveway. Bought parts off of Amazon. Your service department is terrible. The one time you actually changed my oil, you said the rear differential was fine. It wasn't. Had to get fixed elsewhere. Used regular oil instead of synthetic like I always get. Sat next to an 80 year old man who kept being told another hour like I was 3 times. He could barely walk and left like I did. Literally 0 out of 5 stars. Done using your service department. Our family had bought at least 3 new cars from you. Just completely the worst. Done with Serra!

Terrible service! The last three time I went here one big guy gives me a rude look, no hello and…read moredon't help me. He waits until another guy that's already helping someone so I have to wait. Last time I was here Brian was crazy busy and again the creepy guy just watches me.. I'll be shopping somewhere else from now on!

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