I can't remember the last time I had such a positive healthcare experience. I went to the Cambridge…read morelocation. Jackie at the front desk was so warm, welcoming, and engaged. She helped me navigate questions about insurance and clearly had my best interest at heart. Veenu Gill O.D. provided my care with the same warmth and efficiency. She answered my questions, explained what she was doing, and was incredibly thoughtful with her recommendations. Because of these two women (and Jessica, who was taking notes), my visit was easy, comfortable, and somehow enjoyable. Do yourself a favor and go to this location if you need care (or just a pair of glasses!). You'll be glad you did it from the moment you schedule the visit (great scheduling system) to when you walk out the door.

There are 29 posted YELP reviews for this Optical establishment. 25 of them are five star reviews…read morefor Tom Collins (previous owner) and his staff who ran this business for many years. They were loved by the community and their customer care was impeccable. Tommy could deal with anyone... even a few crabby dissatisfied customers but he was ALWAYS able to work with EVERYONE and he always took the high road. These reviews were well earned by HIM. The establishment was bought out by Christina and Enrico Palmerino several years ago now. They also own several other local Optical shops.. one is in Brooklyn New York. Since they took over in Newburyport the new business has received only 4 yelp reviews... 2 (5) star reviews and 2 (1) star reviews. Where I am from this is a significant red flag showing that this business needs improvement. It is also sad that Chrisina and Enrico did not wipe out Tommy's reviews because he and Dianne and several other employees worked very hard for those reviews! They should not be inherited they should be earned! My experience with the new owners has been rocky and unpleasant. The acting manager Clark Goodwin is a big part of the problem here at this business. Clark is moody, dismissive and he talks down to good customers. I returned 2 pairs of high end glasses three years ago and he was livid with me and he behaved unprofessionally towards me. Clark Goodwin sadly is the antithesis of what Tommy Collins was! I want to warn ALL of my disabled veteran friends , my healthcare friends ( retired RN here) and all the wonderful seniors in the area to take your business somewhere else. This company has no heart... they are a family of millionaires who could care less about customers and providing quality services to the residents of Newburyport. I really miss Tom Collins and his staff ... I just wish that Tom had screened the new owners more carefully. Buyer beware... this establishment is a greedy wolf in sheep's clothing. Do NOT trust Clark Goodwin with your money or your time. He should get out of the eye wear profession and maybe consider a new career in the Dept of Corrections. The prisons need employees with lousy dispositions like Clark. Good Riddance Market Unfair Optical! I cannot wait until the day that I drive by that shop and a new shop is there -one that actually cares about eye care and about HELPING customers in downtown Newburyport !

So kind and helpful. Went in with my favorite pair of sun glasses and asked for them to be fixed…read more Was willing to pay anything. Returned to me fixed with a "' don't worry about it" . Going forward this is my place to go... you all should go too!

Just had the best experience here! The staff was friendly, accommodating (I had two rambunctious…read moreyoung boys with me!) asked to have to have my two broken pairs of sunglasses repaired and she did it for free!!! Outstanding service! Go visit for new glasses or repair! Would recommend to all my friends and family!

A very professional group. Highly recommend them. A nice clean…read moreOptometry office with a terrific group of employees. Austin Newbury,Ma

My significant other had an exam in Newburyport and ordered glasses. Her insurance card was…read morepresented at that time. Nothing was said. When it came time to pick up the glasses, she was informed that they didn't accept her insurance. She was not told ahead of time. Had we known that, we would have gone somewhere else in the beginning. She ended up paying full price! $500 out the window! Be aware of this deceptive practice! We will never go back and will tell our friends to avoid them as well.

Without a doubt one of the worst experiences I've had. The associates had no personality and only…read moreexceeded by the doctor. Plus the appointment was over and hour and a half. Then he told me he doesn't do contact lens prescriptions. Avoid the place!

Bunch of uneducated and unprofessional vultures who spend the whole visit trying to upsell and…read morecross-sell you. The opthamologist is too lazy to give an eye glass prescription that they relegate to optometrists so you have to make a separate appointment. Do not go there. They really suck.

She moved her office to Burlington, MA (just fyi...) She doesn't accept health insurance & is…read moreextremely expensive ($400 for the visit)! My daughter's appointment took almost 2.5 hours doing various tests. As time went on, I became less & less confident in this woman's ability. Something felt off. She said my daughter was straining in one eye & needed glasses & also 12 weeks of vision therapy, which would cost around $3600! I got a second opinion from an eye specialist who was recommended by our pediatrician. They read over the notes from my daughter's visit with Catherine Kennedy & quickly informed us that she is not an actual licensed eye doctor, is not board certified & didn't complete medical school (probably why insurance isn't accepted...) As it turned out, my daughter has perfect vision & isn't straining her eyes at all. No glasses, or vision therapy, needed.

saw this provider for about a year and I feel that it was an unethical practice. Why would a vision…read moretherapist test rapid naming and then not tell parents that the child is having severe dyslexia red flags. VT does not fix dyslexia! Why would she not tell a parent if there child was a great candidate for occupational therapy which is covered by insurance unlike VT. It would have made a tremendous change to my child's life to have gotten that early specialized reading instruction instead of this.

I Can't begin to describe how impressed with Jackson Fireplace…read more We had another company come in to give us an estimate to repair a 35 year old Heat and Glow fireplace. They're answer was that it was to old, can't get parts, unrepairable. Cost of replacement, Including new fireplace, ripping out the old one, removing existing mantle, yadda yadda yadda, about $15,000. Dave, from Jackson shows up, takes a look, and "Sure, we can fix this, no problem. 2 weeks later, Dave is back with the "unavailable" part, and 2 hours later he's done. Fireplace work great, it was like he was never here, except that the fireplace worked. He also fixed a problem with the external vent being to close to the clapboard siding. "Who Knew?' Dave did. When you call Jackson, insist on Dave. Knowledgeable, professional, friendly, and an attention to detail that impressed even me, and I can be a little OCD.

Alison, Ken and the crew are amazing! It all started with a trip to their showroom which is stocked…read morewith all options and everything you need to make decisions. They have a lot of style - everything is displayed beautifully, and Alison knows her stuff and was able to answer all of our questions. Not only is she knowledgeable, she is also a great person, very easy to talk to and I was not intimidated to ask all kinds of questions . We landed on the Kozy Heat Oakport gas stove which is modern and efficient and warms us right up. Installation was a breeze because JFP handled everything, including a new chimney through the roof. Ken and the guys were just terrific during their visits. You would be crazy to go anywhere else! Thanks Alison and Ken!

Illume bookshop is a must visit destination in downtown Newburyport. A highly curated store,…read moreIllume's Jen Perry has all the books you've been meaning to read over your lifetime, as well as books hot off the press. If you don't see the book you want, Jen can order it for you. There are author talks and book signings, event nights and giveaways, as well as board games and art for sale. Several book clubs are offered during the winter months for thoughtful discussions, learning new skills, making new friends, and reading fun. There's value in community. I visit often to pick up my next read, meet with friends, and chat with Jen. Excellent and friendly service, I highly recommend Illume for your go to bookshop.

A staff member was extremely rude and unwelcoming toward my partner. I'm so disappointed that a…read morebookseller, who should be well-read enough to know the importance of compassion, could be so harsh to a patron for no reason. I'd recommend checking out jabberwocky instead, where the employees are welcoming and the book selection is far superior.

It used to be a cool, friendly place to shop... is there a new manager? Something has changed. The…read morewoman I interacted with was uninterested, distracted and cold. Not my kinda place. Easy to shop else where in a nice town, their stuff is cheap, and so is the management.

If you're looking for a place to shop and to buy something for the kids (especially girls), this is…read moreit! I don't miss this one when I'm visiting! It's my favorite store! From their fine selection of eclectic jewelry pieces that no one else has to their big purses and clutches, Pretty Poppy has it all. And it doesn't break the bank when I go shopping in there! If I'm really missing my Pleasant Street store, I can get my fix with an online order! And they have it to me in no time! Be sure to make your way into this amazing store with the friendliest of people! You will be fashionable, either in a new hat, scarf or even cover up for the beach!! And you'll make everyone wonder when you get back home, or even if you're in the neighborhood as a local where you got such a find! I LOVE this store and so will you!