There are 29 posted YELP reviews for this Optical establishment. 25 of them are five star reviews…read morefor Tom Collins (previous owner) and his staff who ran this business for many years. They were loved by the community and their customer care was impeccable. Tommy could deal with anyone... even a few crabby dissatisfied customers but he was ALWAYS able to work with EVERYONE and he always took the high road. These reviews were well earned by HIM. The establishment was bought out by Christina and Enrico Palmerino several years ago now. They also own several other local Optical shops.. one is in Brooklyn New York. Since they took over in Newburyport the new business has received only 4 yelp reviews... 2 (5) star reviews and 2 (1) star reviews. Where I am from this is a significant red flag showing that this business needs improvement. It is also sad that Chrisina and Enrico did not wipe out Tommy's reviews because he and Dianne and several other employees worked very hard for those reviews! They should not be inherited they should be earned! My experience with the new owners has been rocky and unpleasant. The acting manager Clark Goodwin is a big part of the problem here at this business. Clark is moody, dismissive and he talks down to good customers. I returned 2 pairs of high end glasses three years ago and he was livid with me and he behaved unprofessionally towards me. Clark Goodwin sadly is the antithesis of what Tommy Collins was! I want to warn ALL of my disabled veteran friends , my healthcare friends ( retired RN here) and all the wonderful seniors in the area to take your business somewhere else. This company has no heart... they are a family of millionaires who could care less about customers and providing quality services to the residents of Newburyport. I really miss Tom Collins and his staff ... I just wish that Tom had screened the new owners more carefully. Buyer beware... this establishment is a greedy wolf in sheep's clothing. Do NOT trust Clark Goodwin with your money or your time. He should get out of the eye wear profession and maybe consider a new career in the Dept of Corrections. The prisons need employees with lousy dispositions like Clark. Good Riddance Market Unfair Optical! I cannot wait until the day that I drive by that shop and a new shop is there -one that actually cares about eye care and about HELPING customers in downtown Newburyport !

I can't remember the last time I had such a positive healthcare experience. I went to the Cambridge…read morelocation. Jackie at the front desk was so warm, welcoming, and engaged. She helped me navigate questions about insurance and clearly had my best interest at heart. Veenu Gill O.D. provided my care with the same warmth and efficiency. She answered my questions, explained what she was doing, and was incredibly thoughtful with her recommendations. Because of these two women (and Jessica, who was taking notes), my visit was easy, comfortable, and somehow enjoyable. Do yourself a favor and go to this location if you need care (or just a pair of glasses!). You'll be glad you did it from the moment you schedule the visit (great scheduling system) to when you walk out the door.

I was greeted promptly and had no waiting time for my eye exam. my eye prescription had changed a…read morelot in the past year and the woman who did the eye exam was more thorough than any I've ever had! The whole exam took close to an hour and was such a positive experience! I would highly recommend the Amebury practice.

I lived in Newburyport for 32 years and always saw Dr. Appleton now retired. My visit 2 weeks ago I…read morewas thrilled with the newer eye doctor and reported to me I no longer had Macular Degeneration or cataracts.; i Thanks to the Partner I teamed up with in 2017. BEMER developed over 22 yrs ago in Germans. BEMER collaborated with NASA in 2014 . The therapy is used in the astronaut space suites. BEMER class II medical device with the only scientific proof in the world. Bemer is a micro-circulation therapy 8 minute. In biology it commonly refers to movement of blood through the body, delivering oxygen and nutrient. The body heals its self. Dr. Appleton ever kept my eye records dating back to the 80's. My new Appleton eye doctor was very proficient. And delightful. I highly recommend Appleton Eye Care on Green St. Newburyport hands down.

Watts eye care charged me for a visit which I paid at the time of my visit then billed my insurance…read morecompany without my knowledge. They then billed me for an additional co pay. They DID NOT tell me at the time of my visit that additional charges would be billed. In my book that's double dipping. Shame on them and their book keeper Trisha for doing the right thing to correct the situation.

The very young blonde acted like she knew everything, but knew nothing! I have Masshealh, she…read moreinsisted I have a copay... when I know I do not! she also had my OLD address pulled up! I've been going here for years! and I also know my own insurance not a great experiene! The older more experienced woman on the left side, was certainly more knowledgeable with better 'bedside manner' I was using my tweezers and they slipped and I got it in my eye, she told me, " that doesn't sound like an emergency‼ what! I stuck a tweezer in my eye! Work Ethic -- she had none! I will not hold it against the business, but I'll definitely not go to her again!

This is the first review I have ever posted. STAY AWAY from this business. They don't have a phone…read more When you call, you get connected to the Andover office and nobody can answer any questions about your prescription or orders or appointments...they take a message and you never hear back and then start all over again a few days later. I have literally been trying to get them to send/email or fax a copy of my prescription to me for a month now and nobody can help me. They keep having me leave messages for this mystery optician named Mary or Kate. I seriously have no idea how they are in business. I even asked the woman on the phone today if they have had other complaints and she stated that they have had several issues and that they only have one optician for several offices. Apparently, the people who answer the phone can only answer the phone and take messages. They can not do anything else. I can't tell you how frustrated I am. I ran out of contacts 2 weeks ago.

From the owner: Eye Exams, Eyeglasses, Sunglasses, Contact Lensesread more

I normally do not post about lousy businesses but beware of VISIONWORKS OPTICAL in Seabrook NH and…read moretheir mgr Sean...they tried to make me pay for an unasked for contact fitting (lenses weren't there yet!) and when I talked to United Health on this i got my money back but they (United Health) said they were super uncooperative in the process of this and just now my 1 800 contacts said the same thing (Optometrist Namira Samji , who gave a terrible prescription to me, wouldn't verify - ps this mgr Sean yelled at me on the phone - he insisted they have "great" yelp reviews and hung up. A Must to avoid. Walmart Optical is just down the street.

I gave Visionworst a second chance. My bad. They screwed up my vision test again. I ordered glasses…read moreand contacts and had to return them. The blonde who works there, an older woman, what a mean, condescending person. Customer service is the WORST and I will make sure that everyone I know knows how bad VisionWorst can be. Do not trust the optometrists there with your vision and their people skills is a ZERO.

So kind and helpful. Went in with my favorite pair of sun glasses and asked for them to be fixed…read more Was willing to pay anything. Returned to me fixed with a "' don't worry about it" . Going forward this is my place to go... you all should go too!

Just had the best experience here! The staff was friendly, accommodating (I had two rambunctious…read moreyoung boys with me!) asked to have to have my two broken pairs of sunglasses repaired and she did it for free!!! Outstanding service! Go visit for new glasses or repair! Would recommend to all my friends and family!

Dave and Kristen are truly passionate about eyeglasses. Dealing with a local business versus a…read morechain store makes for a better experience. When they were able to cut a new lens for me in house turned a big problem into no problem.

STAY AWAY! READ REVIEWS BELOW "RUDE AND DISRESPECTFUL STAFF"…read moreI am now going to go into detail about the dispute that occurred today at the Eye Appeal Office. There was no space for it on the online form: 1) I left a message over the phone for the Eye Appeal office that I would prefer different nose pads on my glasses so that they would be prepared when I came to see Dr. Chung about my contact lenses. My complaint is not against the doctor; it is against David Thompson, the optician. 2) I was waiting for the doctor, and David Thompson asked for my glasses to change the nose pads. When he had my glasses in his hands he said loudly, "No one has ever asked to have these nose pads changed." I said simply, "Well, that's what I want." I did not yell, swear, or say anything more. 3) David Thompson then raised his voice again and told me not to speak rudely to him. Then, the whole office staff ( which is comprised of his daughter and girlfriend) started yelling at me! I was actually afraid. His girlfriend then chimed in that I had been rude to her also. See whether the reader thinks this is rude: My communication with her involved my being fitted with contact lenses. After Dr. Chung told me to put my contact lenses in, Thompson's girlfriend had me come to her station and told me to look in the mirror with my new glasses on to "see" if they looked okay. With both the contact lenses and glasses in, I couldn't see anything properly! I simply told her that I could not see, but she just wanted to continue, not answering me. I then simply said, "You don't understand what I mean." Again, I did not yell or swear. Apparently, she thought it was rude of me to express my frustration at not being able to see my new glasses with my contact lenses on. Apparently, she, like her boyfriend, David Thompson, has a very low threshold for anyone's opinion or slight criticism. I must add here that the three of them would have continued to be hostile and yell at me if I hadn't diffused the situation. I simply said, "You've made up your mind" and then started to chuckle. They were fortunately totally thrown off by this because, as I've said, they love to fight. I was grateful that my tactic worked. 4) Even before the whole staff starting yelling at me, David Thompson said to me, "I don't want to ever speak to you again." So, what recourse do I have but to file this complaint for my warranty services? If he won't speak to me, how can I receive services? Furthermore, with the temper he (and his girlfriend and daughter) exhibited, I am actually afraid of him and do not want any more dealings with him. Even if he consented to talk with me and supply the warranty promised, if need be, it would be a very uncomfortable and fear-inducing interaction. 5) Furthermore, it must be noted that his whole staff (again, his staff being his girlfriend and daughter) will obviously DENY what I am saying. It is them against me. These people are chomping at the bit to have a fight. 6) I have worn glasses since age 16 and had to visit doctors of optometry, optometrists, and opticians' offices on numerous occasions and never had any experience like this. Their behavior is totally unprofessional and defensive. 7) I have documented the receipt, which includes the $40 warranty on two pairs of glasses (total $80) and also included reviews on Healthgrades that include descriptions by other customers who describe David Thompson's angry and unprofessional behavior: He is "an atrocity and a hot headed loose canon." On more than one occasion, he swore at the customers and called them liars and was "very aggressive and unreasonable." 8) In addition to all this, either his daughter or girlfriend marked the place I look through in my glasses (I wear progressives for near and far vision) so that my ability to see properly is off, and I am looking through the wrong part of the lenses to see. Response to my original review (above) David Thompson responded to my extremely accurate review written in July of 2021. He is trying to make himself look good and reasonable. I have never had such a scary experience in my life. I should have called the police, but if I did, they would deny that they were yelling at me because they are all in cahoots because they are personally related to one another ( David T.; his girlfriend; and his daughter). David T. says he would honor my warranty, but he intimidates and yells at people so that the people he has treated this way would never dare to even enter his workplace. The opthalmologist was very good. If the optical shop was ever affiliated with Davis Vision, they no longer are. The person who wrote that David T. is a "loose canon" is absolutely correct. AI Overview: Learn more "Reviews for Eye Appeal products and optical centers are generally positive, though some reviewers have had less favorable experiences". I am one of the people who had a "less than favorable experience," and that's a supreme understatement in my case.

A very professional group. Highly recommend them. A nice clean…read moreOptometry office with a terrific group of employees. Austin Newbury,Ma

My significant other had an exam in Newburyport and ordered glasses. Her insurance card was…read morepresented at that time. Nothing was said. When it came time to pick up the glasses, she was informed that they didn't accept her insurance. She was not told ahead of time. Had we known that, we would have gone somewhere else in the beginning. She ended up paying full price! $500 out the window! Be aware of this deceptive practice! We will never go back and will tell our friends to avoid them as well.