Got our vision right away and gave us the tools and knowledge to get it done. Followed up…read morethroughout the process to make sure things went smoothly.

I was so happy with the recommendations by Tony to create my beautiful kitchen and then the follow…read moreup to fix a few minor things during the installment. He was on top of everything and when I had a minor issue almost a year later he came right out and fixed it. I love the customer service - Tony and Emily are fantastic.

We went to Frank Webb Home in Needham having previously shopped there for other reno products. We…read morehad the pleasure of working with sales person Elizabeth Dankaro. Elizabeth managed that fine balance of being available to answer questions while allowing us space to explore the store alone, not feeling like we are being followed around. We were so happy with our shopping experience that we purchased everything we needed, deciding to not go to other stores first. The Needham store sales people are exceptional, especially Elizabeth Dankaro. Thank you for a great experience!

I had an excellent experience with Frank Webb Home Needham from the first mment of walking in to…read morethe last moment after working with the helpful and competent staff, espcially Elizabeth D. who was extremely patient with all my questions. All the staff were friendly and helpful and the displays were beautiful. Just one detail though to be more sustainable: I wish they had a water cooler instead of using plastic bottles to give to their customers! Very much appreciate the offer of water upn arrivel, had my water bottle and would love to see companies not promoting one time use plastics! Otherwise, great experience! Like Share

Our beautiful new kitchen is a constant source of joy. It's beautiful. It's highly functional…read more It's a source of gratitude and happiness. We had long wanted a new kitchen. Earlier in the year, we had gotten a price from an independent kitchen designer. The price was horrifying. Nearly impossible. I had followed a friend's kitchen renovation on Facebook. Deb invited us to tour the finished room and to explore the many clever features. We promptly booked her designer, Steve Marchese. His design plan sold us. His guidance through many options and his spot-on advice were spectacular. The proposed cost and the final cost of the project were half of the cost from that first designer. Norfolk delivered for their cost estimate. Spot on! Dan Neeland, our project manager was superb. All of the sub contractors arrived oin schedule. They were all polite, professional and a pleasure to have in our home. At he end of the day, all crews left the work area clean and neat, The project finished on schedule. We are thrilled beyond words.

Horrible experience overall. We went with Norfolk based on a referral from a friend who's husband…read moreworks as a cabinet / installer. From start to finish, nothing but trouble. First, our designer lost the design plans and tried to cover it up. This caused us to have to try to re-remember items that we had discussed prior. For example, we asked for no spice rack, then we get a spice rack, so we then had to improvise once the project was underway. Completely incompetant...no apologies, and our designer clearly didn't listen the first time, take notes, and honestly just didn't care at all about us. We should have known then, next time we will just walk away..... Next, our contracter was a complete joke. Never inspected the site for follow up / punch list items. Eletrical and Floor contracters were sub par, we still have a light switch that doesn't work properly. They destroyed our dining room floors relocating our refridgerator, with no full repair, just a touch up that looks like crap. They also damaged our mudroom floor and apparently have no idea how to fix what they broke, so I now have a gap in my floor that has never been addressed. Lastly, they never finished the final revisions to the trim. I told this clown several times what we needed to tidy up on, and several times never receieved follow up. In other cases, he did not properly relay instructrions to the sub contractors, so twice we had cabinet / trim people show up without the necessary materials to tidy up. The cabinent / trim guys were the only bright spot in an otherwise horrible experience. I truly felt bad for Bud and Shawn as their time was wasted by our General Contractor. As it stands now, almost 6 months since we were suppossed to be "complete" and zero follow up. I am embarrased to have people show up with incomplete instructions, and our general contractor has not visited the kitchen to address anyting since NOVEMBER of last year. Do not go with this place, over budget, zero follow up, horrible design team, bad sub contractors. Complete waste of time, and we never got the satisfaction of a final, complete, project....

We always see this place from the freeway, and stopped in when we jumped into a kitchen remodel…read more Very glad that we did! We spent quite a bit of time (over)analyzing the different cabinet lines (Ultracraft, Wellborn Forest) and it is clear that Boston Kitchen Design has only selected cabinet lines that they want to stand behind and have their name attached to. Nice displays (a variety of ages) for multiple cabinet lines. All of the staff is very welcoming and knowledgeable. We met with Mary Porzelt a few times. Mary is a pleasure to work with -- she is a very professional and experienced kitchen designer. She listened well, and I felt like she always shared her good design sense, but would be willing to do anything I wanted. I definitely would recommend Boston Kitchen Design to anybody looking for professional design services and quality cabinetry at reasonable prices.

We put in a new kitchen this summer and someone suggested we look at cabinets at Boston Kitchen…read moreDesign in Needham. I am happy to say that we absolutely made the right decision going here. Mary was extremely knowledgeable about cabinets but it was more than that. We explained our needs and she really "got it". She was a pleasure to work with. Our cabinets are beautiful. They arrived on time. The price we paid was the price quoted. I highly recommend Boston Kitchen Design.

We couldn't have asked for a better contractor and crew! They truly brought our vision to life,…read moreeven when some of our ideas were a little unconventional. Instead of telling us what couldn't be done, they always found a way to make it happen. He made us feel like family throughout the entire process. His team was always on time, professional, respectful, and clean. You can tell they genuinely care about their work and about making their clients happy. We absolutely LOVE the finished result. Truly the best experience from start to finish -- we would recommend them without hesitation!

I will be brief: Arik and his team were the best! They came on time every day, worked very hard and…read morewith quality, finished exactly in the time frame proposed (a first in my experience), and cleaned up every day. The proposal was very fair and their work was impeccable. No shortcuts. But more than all the above, Arik made great recommendations and provided consultation that made the project even better. His integrity was outstanding and his approach was as if he was doing the work for his own family. He was always respectful. I could not recommend his work more highly. I am only afraid that this recommendation might make him too busy for further work I may need.

I cannot say enough great things about Brian Poolman at Ferguson. I recently tackled a major…read moreproject--remodeling three bathrooms simultaneously--and Brian was my absolute lifeline throughout the process. Managing the fixtures, hardware, and technical specs for three different rooms is no small feat, but Brian made it look easy. He was incredibly organized, ensuring that every valve, trim kit, and faucet was accounted for. He has an encyclopedic knowledge of the products and offered invaluable advice on both style and functionality that I never would have thought of on my own. If you are doing a home renovation, do yourself a favor and work with Brian. His professionalism, patience, and attention to detail turned a potentially stressful project into a total success. Five stars! Lynne S

My experience at Ferguson in Newton could not have been better! I worked with Brittany Cavarretta…read morewho is an excellent, delightful, knowledgeable salesperson and she helped bring my ideas to life. My new primary bath is so lovely and I couldn't be more thrilled!

I bought a Rohl traditional spa shower set from splash, approximately 18 years ago. 2 parts…read morerecently broke ( I assume from some water corrosion over the years) I sent Tamara a pic of the 2 parts on Monday of this week. I received a call today from Tamara saying they are covered by warrantee, and the are arriving by fedex tomorrow ..SPECIAL SHOUT OUT TO SPLASH, TAMARA. AND ROHL. This type of service is amazing and rarely to be found. I am beyond impressed!!! BTW this showers set also got heavy usage from my 3 kids ( they are all out of the house now) for many years...they preferred the parents bath with the fancy Rohl fixture rather than the one that was in their bath! THANK YOU SPLASH!!!!

Terrible customer service from a phone system that doesn't list employees to no call backs to poor…read morequality control. Sales was incompetent and unprofessional ordering mis-matched parts and forgetting required pieces. I would never shop here again!

They're out of business, which is too bad. We loved them. Also, don't be fooled by the signed still…read moreon the building. It's a piano and rug store now.

Knife sharpening service was very good. It is a beautiful thing to have sharp knives again. And…read morethey taught how to maintain the edges in the interim. The store has lovely, high quality items for the kitchen too.

I purchased a disposal from Ferguson Plumbing Supply. The service was excellent…read more Matthew Pickett was so kind, thoughtful, and helpful. I have a PHD and felt stupid, Because I did not know how to get a disposal. He went above and beyond to help Me. If he represents the kind of support, value and service that one gets at Ferguson Plumbing Supply, one can't go wrong making purchase at the Newton site. Cheryl W.

From the owner: Ferguson is an industry leader in wholesale plumbing and wholesale heating and cooling supply…read moreproducts. Make your local Ferguson in Newton, MA your trusted partner for premium plumbing products and HVAC equipment, including repair parts, tools, operation supplies and more. In addition to providing professional HVAC and plumbing contractors with equipment, parts and supplies, our knowledgeable associates can also provide on-site trainings and full-service solutions.

Hosea's painter team did nothing short of a miracle job. Really…read more I wholeheartedly recommend you go with them. You can't go wrong. I appreciated his teams' skills and most importantly his ethics, honesty and integrity. I recruited Hosea and his team for a risky paint job due to the unusual designer type of paint we were going to use. Also, I had a very tight deadline at risk of not being able to move in. Every painters told me they needed at least 2 weeks or more to finish it, even with a 3-person teams. This even included a large national paint companies (those who specialized on commercial or corporate buildings). Hosea's team were able to finish it in just about a week or slightly more, allowing me to move in right in time. I used a designer paint complex to handle and prone to mistake from inexperienced painters with this particular paint. As expected, they made a mistake, but owned it without creating difficulties. The end result ended up very fan-tas-tic, above and beyond expectations. And the pricing (certainly not cheap) was rightly fair and quite reasonable I think. I am so glad I selected Hosea for this impossible mission job. It was a total success. Attached are photos before/after the job. Paint was from Farrow & Ball with the exception of the windows trim (Sherwin Williams).

I worked with Laura at Charlestown Home Improvement on two interior design projects and was…read morethrilled with both experiences. In one, she created a beautiful, thoughtful design starting with a completely empty space; in the other, she helped refine and enhance the design of my home using some existing furniture and recommending new pieces where needed. Laura listens, asks the right questions, and offers creative options without being pushy. Both times, she created spaces that I am truly proud to call home. Highly recommend!