Amazing people here! Especially Victor and Jessica. They all are kind and knowledgeable and caring…read moreto my needs and all my questions.

Technicians did their job but were a little cold and unfriendly. I tried to be nice and friendly…read morewith them. They weren't having it. Not even a smile.

No Long waits, very nice workers at the front desk and I'm…read morethe back. My ultrasound went smoothly

scheduled a lung cancer screening. I called my insurance and the imaging center to confirm this…read moretest, which I had the exact same test in 2023 at the Wayne location with the same code, was covered at 100% as preventative. My insurance changed and I received a bill for $600 toward a deductible which should not apply! After a number of phone calls to the imaging center and my Dr it was clear the imagining center conveniently changed the procedure code so it was listed as diagnostic and not preventative so they could charge me and my insurance a ridiculous amount of money. I also called to see what the procedure would cost as self pay and it was 25% of the total I am being billed. The staff is unprofessional at the Wayne location and the billing department is clearly unethical which is billed through Imagecare at Denville. I am disputing the bill. Seriously unethical business practices.

I had the worst experience with the front desk, reading everyone else's reviews makes me feel…read morebetter knowing that I'm not the only one who had a bad experience. The girl at the front desk was very snippy and short and literally said my doctors office didn't know what they were talking about. I went ballistic, as I walked out of the appointment I had and it took the office manager to calm me down, that was the only silver lining. I recommend calling the office manager and telling her about this disrespectful twit she has working for her. I had come back at a later time where I had appointments in a different building and dealt with much nicer staff. With the changeover to Princeton radiology certain aspects have gone you know where in a hand basket. I do agree wholeheartedly with "if your not happy where you are, don't take it out on the public & feel free to quit."

Rude , unprofessional front desk flat out asked when you had covid instead of asking did you ever…read morehave covid. I'm sorry but not every cough is covid. How about asking first before assuming. If you don't want to work here feel free to quit instead of complaining about the clients and the job at a high decibel so everyone can hear.

It has been over one year since I had an Xray & MRI. Date of services, Feb & Apr 2025. The billing…read moreoffice continues to bill me. My insurance company paid them in full, as per their contracted price, less my deductible, in Sept 2025. Princeton Radiology continued to bill me the full retail price for the services and denied they recieved payment or would they recognize the contracted price. In Feb of 2026, my insurance company notified both of us, of the contract price and payment dates. After numerous phone calls to Princeton, they sent me my portion of the bill in March 2026. I paid this bill in full in march 2026. As of today, I continue to recieve billing invoices (every two weeks) to pay this bill. The office and staff are very professional. The billing dept arm of this company, acts in a sleazy manner. Beware of their misleading practices.

I have been going to this facility for years. First, the staff-admins and techs are great. They…read morealways make me comfortable no matter what test I'm having done. However, I have a complicated health history. The radiologists have gotten several reports incomplete and when I call to have the report addended, I can't speak to the radiologist, only a doctor can which further delays the report as I have to get in touch with my Dr to call and speak to the radiologist and delays treatment, or sends me down a rabbit hole to doctors that is unnecessary if the film was read properly. I tried getting in touch with management but am ignored. This happened at least 3 times and now I wonder if past tests were read properly. Thank God my doctors look at the films but some use the reports which omit pertinent information.

The doctors do not treat the symptoms of the patient. I went in for severe vomiting & diarrheal…read morefrom the rotavirus. The doctor sent me home within two hours and said he couldn't keep me even though I couldn't keep anything down. I also had a previous experience with severe shortness of breath, and because they couldn't find anything they I was climbing over extension cords in the hallway and ended up collapsing by the ambulance area because I couldn't breathe. I went to Hackensack from there where they kept me for a week. The only thing Chilton is good for is to give you a Band-Aid.

Today I went to the ER. My experience was perfect and that's saying alot. Everyone I encountered…read morewas kind and courteous. I hardly waited and I even wound up having surgery. I thought I had a cyst that infected, but it turns out it was a hernia. I arrived at 9 am and was out with a surgery by 4pm. That's nothing short of miraculous. Thank goodness there is care like this still available. Good job Chilton ER and Surgical! Krissy

Great staff Vicky is the sweetest nurse and so helpful!! My…read moreonly complaint is I don't like the amount of time it takes to get you in and out. Told to be there at 8am (last 2 times I got there at 6:30am) and I waited in waiting room until 845 before being taken into prep room. Another 45 minutes to start IV and do paperwork. Then I laid waiting in the bed until 945 . They took me in for the epidural injections which took about 25 minutes, 15 minutes in recovery dressed and out door. So 3 hours for something that takes about 1 hour total time. But the place is very clean with a friendly staff.

The staff is very rude. First of all, the young lady told me 15 mins. I understand is COVID-19 but…read moreyou're not allowed to play with peoples time. I waited for more than an hour before asking what was going on. To receive a very rude response from the older receptionist. The young lady at least is nice about it but the other one, forget it. I was simply getting a knee X-ray. If you don't like your job, get a new one but dont be rude SPECIALLY during COVID-19. Other than that places was pretty neat and clean. Not sure what COVID-19 measures are being used. Guy who did my X-ray was actually so nice and amazing. Great place just switch your receptionist :)

Terrible facility in front displays biohazard containers no chair as I see threw the front doors…read moreand no chairs in the waiting room. Have been waiting for 45 minutes in the cold with not a person in site

Closed on both Saturday and Sunday with a note on the door telling you to call ahead. Went to…read morevalley medical and urgent care

Extremely inefficient. Held onto my script for 3 days before contacting my insurance for approval…read more They waited till two days before my appt to get authorization from my insurance and then cancelled my appt because of course the approval doesn't happen that fast.

what a joke! " Just walk in, no appointment necessary" So…read morefar couldn't get an xray M, T, W and R this week . No technician . Ridiculous.

I called to make an appointment for an ultrasound so this review is not for the Clifton location,…read morebut for the staff this company uses to make the appointments. Let's just say that I was on the phone 30 minutes and the person I spoke to was a complete incompetent. (I'm actually being nice.) I kept asking her for an appointment at the Nutley location yet she was giving Brooklyn, Clifton... anywhere but Nutley. Finally found it when I gave her the complete address to look for and she gave me an appointment for Friday at 5 pm. Next, she gave me the wrong pre-visit instructions and when I told her that she made a mistake she told me to hold on. Then she came back with a different appointment time which was 5:45. I said it was fine. But next thing you know when she was confirming it was for a different day as well. She still hadn't addressed the pre- visit instructions and at this point I told her I had to go and didn't make the appointment. I lost my patience... and I have a lot of patience in general so that's saying a lot. So appointment seekers beware..... you might have a great phone experience or have the experience I had. I'm going to have to call back and hopefully I get someone who actually knows what they are doing.

This location was okay. I was seen earlier than my appointment which went fast. The onsite process…read morefelt very coordinated. They have a large parking lot, but it was a little difficult to make a left out of it. Waiting area felt a little old, but there were plenty of chairs. The staff seemed friendly enough and did their job in a timely manner. The main problem with NJI is coordinating the appointment. They don't tell you until after the appointment I needed to fast (originally I was going to schedule for later the same day). They do everything manually so I'm reading my doctor's poor handwriting, and he didn't fill out all the fields. It was like booking an appointment in the 90s. Surely there is a more electronic system possibility. Also, the 2 locations closer to me had no availability ever until the end of time, apparently. So, the one in Clifton it is. The location itself was fine for what my doctor requested, but the company as a whole left a bad impression.

Appreciate new appointment system and simple logging in at entry but recent blood draws have been…read morepainful. They long had experienced people who knew how to do draws without hurting people. We need them back.