The sales girl is very nice and does a great job (a reputable company needs to hire her). The guy…read morethat removed large hive from our attic was nice enough but since the remediation and them messing with our trim around our attic vent (where the wasp nest was), our vent trim has fallen off repeatedly and we have had the attic exposed again to wasps. We have lived here 10 years and never had an issue with this trim until they removed it and this company will not return our calls to come fix what they broke. For the almost $2k remediation, it's ridiculous they will not come correct the issue they created with our trim and check to be sure there is no new infestation due to their negligence. Cannot recommend this company at all due to incompetence, poor communication, and lack of responsibility for their work. No return calls after multiple attempts. Stay clear. There has to be a better company in Chattanooga that will stand behind their work that remediates wasps and hornets!

We just recently moved to a cabin and started hearing noises in the attic. I made an appointment…read morewith Critter Control to have an inspector come out. They told me she would be at our house between 12:30-2:30. I made sure I was home and available. She did not show up until after 4pm. I thought someone profession would come, but this girl was young, probably early 20's, very nice girl but the first thing she did was go and sit down in the dirt with my donkeys. We have a mini farm and she was more concerned about spending time with my animals than helping us with our attic problem. She started taking pictures of them and spent a lot of our inspection time talking to the farm animals. Finally she went into the attic, she wasn't at all prepared. Didn't have a ladder or even a flashlight. She quickly looked around and told us we had roof rats and that we needed a full home seal up for $3000. She said the initial treatment to remove them would be $389 and the monthly treatment thereafter would be $78. We wanted to get more info from her, we were asking some questions about the removal and trapping and how it was done. I noticed she kept contradicting herself like she wasn't knowledgeable in what she was talking about and she was constantly looking at her phone. She seemed in a big hurry now. Since she was so late showing up at our house she said she had to get going to meet up with her friends. She said she would send us quotes of everything in writing and took my email address. She also said she took videos in the attic and I asked her multiple times to send them to me, which she did not. Days went by and I did not receive any quotes or videos. I messaged her and she eventually text me back and said, sorry for the delay, but instead of sending the videos she took in my attic, she sent me pictures of my own donkeys! Again, no quotes either. I messaged the company from their website with my dissatisfaction and thought that maybe a manager would contact me. Never heard from them, but within an hour of me sending the message to the company, the "inspector" finally sent me the quotes I had been asking her for. They were not what we discussed the night she was at our house. I asked her about it and she then resent the quotes, only this time it was double the price! Do NOT ever use this company. Don't fall for their scams. I think they must hire people off the street with no experience and tell them to just quote ridiculous prices and string people along. Zero professionalism, no knowledge of procedures, they will show up hours late for the appointment and be in a hurry to leave. You will be quoted multiple prices and not sent anything in writing unless you beg for it. Finally get the quote and it's not what was discussed then another is sent and it's doubled. Stay away from this company.

We always have outstanding service with our representative; Dylan Cichy. Dylan is always punctual,…read morecourteous, consistently professional, courteous, and extremely knowledgeable. We couldn't ask for better service - amazing, reliable, and dedicated. Dylan goes above and beyond on every visit. Exceptional service every time. Dylan is not only an asset to your company but also to his customers. We would highly recommend Dylan Cichy and Terminix. Thanks Dylan Deb & Steve Clanin

Been trying to get expensive encapsulation fixed for six months. Dehumidifier is not working. Been…read moretold several times a manager will call within 24-48 hours. No calll

Great! What a wonderful young man! Helpful & explained everything. Quick & knowledgeable about his…read morejob. Would not hesitate to call for services if needed again. Reasonable rates & efficient. Thanks for your help.

All I can say is that our experience was incredible. Josh came out, did a very thorough inspection,…read moreand patiently walked me through the process of getting mice to leave us alone! Super interesting to listen to him and he's a great teacher. Pricing was more than reasonable and I highly recommend!

Very impressed with Paul and his professionalism, great prices, and quick response! I recommend…read morePaul to all of my family and friends. He is new to the area, but has worked for my friends in Knoxville. If you have an unwanted possum (or two, like us) give him a call!

From the owner: I earned my zoology degree because I love animals. We believe that all animals should be treated…read morehumanely and that our customers should be served with excellence.

Had initial issue with employee who is no longer with them. He did not finish the work. Owners and…read moreCaleb fixed this. No more animal issues! Thank you!

I have to post a review to say this company is very ethical. Please read to the end…read more We signed an agreement to have services done as squirrels were inside and damaging our home. I made contact with one of their representatives and the process started well. Decent communication and some service commenced. We express the need to address the areas where the squirrels were getting into the house. He said he needed assistance and would get it done. After several days of no response to text messages and calls, I contacted the main office. I explained what transpired. Later that day I received a text from the original representative saying he would be out Monday Nothing Monday. I texted and was giving additional excuses as to why he could make it. I requested a refund as it was almost 3 weeks and the project was far from complete. He said he needed to discuss it with his manager. I call the manager and explained the issues. He extended his apologies and said I would be contacted by his superior. I received a call from the supervisor and explained everything reading the text messages I saved. He asked what was completely and I told him of what I was aware of. requested the refund and he said he would grant my request. He said he would refund the entire amount although some work was completed. It's truly unfortunate that the representative I was dealing with let me and his company down as I believe their leadership is very good.

A couple of weeks ago We were dealing with a very stressful situation regarding a critter. I called…read moreon a Wednesday and they had a technician(JB) out the next day. He was on time, professional and so knowledgeable and helpful. He was gracious he was happy to answer questions after the visit. I honestly hope to not have to do business with them(fingers crossed no more critter issues) but I highly recommend if you find yourself in a similar situation.

We had a very poor experience with Complete Animal Removal. We had a raccoon in our attic. The…read morepositive I have to say is they were here to evaluate the property the next day. After that, it went downhill. Communication was nonexistent with the expected plan and steps for removal. My husband and I both left voicemails on the managers phone-never got a returned phone call. Even the trap cages are sub par quality and the technician did not make it to our home in time to retrieve the raccoon once he was trapped. He sat there so long, he turned around in the cage, opened the latch, and went back in the attic. Eventually we said enough was enough. Just seal the gables so we don't have a cage hanging off the roof. 0/10, do not waste your money.

Norm did a timely, and very thorough inspection on a rental property that we own. His findings and…read morerecommendations were spot on.

We had some unwanted beavers appear on our property. Called N&J Trapping. Prompt, professional, and…read moreknowledgable. They came and problem was quickly solved. Great communication. We would definitely call them again if needed. Would highly recommend them! Call them sooner rather than later to prevent excessive damage to your property!

I was notified and reminded when Jonathan Trollinger was near and have me a 10 minute heads up. I…read moreasked him to look at a couple of things and he explained what he was going to do. When he finished he let me know what he has done and what to keep my eyes on. I was them sent a note letting me know if I saw anything after he left just call in and they would return free of charge. I have used Bulwark for many years and I'm very happy with them.

Lily was awesome!! She was very communicative, knowledgeable, and took the time to do a great job…read more She answered all our questions and knocked down all the spiderwebs around the home. I called around to several pest control companies before making a decision and Bulwark had the best price and their service is top notch!! Highly recommend Bulwark and Lily!

If you are reading this find some other company than Orkin. Please don't get cheated like we did…read more We have everything in emails and photos to prove their incompetence and or apathy. We should have known since most of the contract we signed dealt with arbitration and not suing them. They told us we had a bad mice and snake problem in our encapsulated crawlspace and attic, and probably the walls too. The work they quoted was expensive but based on other quotes they were on the high side but in line. They quoted 5 things to do. 2 of which they did not do at all, the other 3 they did attempt were complete fails. They incompetently or accidently unencapsulated our crawl space as well. We had to fix that ourselves. They came out 4 times and we had to be there to watch them since each time they did less work, and worse job. The managers came out the last time and it looks laughable. If Orkin's goal was to keep doing so bad we'd say don't come back and quit wasting our time then you succeeded at that! If this is the best you can do, your competitors appreciate you! Us on the other hand feel cheated out of our hard earned money for a piss poor job and apathetic and incompetent organization. I plan on working my way up the Orkin chain of command and file a BBB complaint. Attached photos are AFTER they said they were done. We have many more if you're interested or Orkin's competitors.

I had work done at my home where drain was not put correctly. Have been trying for 4 months to get…read moreproblem fixed, but get excuse each time for not responding. Do not use orkin for anything for once there done u never see them again