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    Waypoint Vehicles

    3.5 (2 reviews)
    Closed Closed

    Services - Waypoint Vehicles

    Auto customization

    Auto electronics installation

    Waypoint Vehicles Photos

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    2 years ago

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    Pazi Performance

    Pazi Performance

    4.3
    (96 reviews)

    The young lady (Liz) at the front has great customer service. Lets start with my car was stolen…read moreand found the same say. Small window btroken and wiring issues since My car was there for almost 4 months! What can I say? I dont know how shops work, but this was insane. They charged the insurance over $8.000.00. Would I recommend this place? Probably not

    I brought my VinFast here for service and the technician who helped me when I dropped it off was…read moregreat, super nice and professional. The person who handed the car back was also really kind. But everything in between was honestly really frustrating. I got a text saying my car was ready and that the shop was open Mon-Fri, 8-5. My husband took an Uber on Monday morning to pick it up, only to find the shop completely closed. He waited over an hour, along with other customers, and no one answered the phone, so he ended up spending $140 just to get there and come back empty handed. Nowhere, not the text, the website, or Google, mentioned anything about holiday hours. When I called later to ask what happened, the receptionist was really rude and actually yelled at me while I was just trying to understand why the hours were not what was expected. She made me feel like I was the one in the wrong, even though we ended up losing money and time because of their miscommunication. I don't like leaving negative reviews and rarely ever do, so I wanted the call to give the shop a chance to rectify this mistake by either refunding my cost or at least providing me with a shuttle so I wouldn't have to spend another $70 just to get back to my car, but I ended up just getting yelled at. The technicians seem great, but the lack of accurate info and the attitude from the front office made this a really stressful experience. Better communication and nicer customer service would've gone a long way.

    818 Retrofits

    818 Retrofits

    4.8
    (72 reviews)

    Hello potential consumers…read more I would like to give an update on how the interaction has been since my last review. It's now been approximately 3 weeks since my last review regarding my service with Kevin and believe it or not I'm still here waiting for him to install my lights that are supposedly finished. The last time he said he would do a mobile service out to me to install the lights in my car but that has not yet happened and today I receive a text message basically stating that since I gave him a low rating he will not be doing a mobile service anymore and now I have to be inconvenienced by having to drive to his shop in Northridge to get them installed during the week when most of us have to work. So the lack of customer service still continues and then he goes on to say that he won't do a mobile service because there is no guarantee that I won't erase my review and give him 5 stars!!!! What business owner tells a customer that and then he won't refund my money because he says he doesn't refund on custom work well then as an unsatisfied customer he needs to make good on his word and come out to me and make it right, maybe then I'll change my review but until such time I will keep informing the potential customers of what type of service you may run into with this guy. Until he comes out to me and fulfills his commitment to his customer I will continue to give him a 1 star rating. I'm sure after this message he'll be texting me again. Hopefully it's to make it right!!!

    amazing service this guy knows what hes doing. You need to know what you want and explain the best…read moreway and he will get it done.

    Innovative Motoring

    Innovative Motoring

    4.9
    (146 reviews)

    Had a subwoofer and amp installed on my 2023 Tesla Model 3 RWD and the work was excellent from…read morestart to finish. The installer clearly knows Teslas and modern audio systems--everything was done cleanly, efficiently, and with attention to detail. Setup included: * NVX BE-TM3-VSW10S2 10" 500W RMS subwoofer with custom enclosure and mounting hardware * NVX VADM1v2 micro Class D monoblock amp (600W RMS @ 1 ohm) * NVX XLCA2 line out converter with xBOOST and remote level control * NVX 8-gauge OFC wiring kit The install is clean and OEM-looking--no rattles, no loose wiring, no cut corners. Bass is tight, controlled, and integrates well with the factory system. He took the time to set gains and filters correctly, not just "plug and play." Smart installer, clean work, and solid results. If you're looking to upgrade audio in a Tesla without sacrificing quality or safety, I'd recommend him without hesitation.

    My aftermarket speakers sounded worse than OEM as in lacking midbass. After research, learned that…read moreinstalling speaker baffles and sound deadening mats may help. Contacted Mike for job. He knew I wanted job done asap and was considerate to fit me in his busy schedule. Came promptly as per appointment. Mike completed the job of efficiently and I noticed a drastic improvement immediately. Sound was much more fuller and with more midbass. Sound deadening job was awesome, no rattling whatsoever. Great price, great communication, great customer service, great person to work with. Mike certainly knows how to get the job done right. This is my 3rd time working with him and he has been excellent every time. I will without hesitation go back to him for any additional needs for all car audio, electronics, etr. Thank you Mike.

    Waypoint Vehicles - autocustomization - Updated July 2026

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