Quick and easy links removal. Took less than 15 minutes and he adjusted to a few different…read morepositions until it was perfect.

Great experience. They just moved to a new location. Nice waiting area while Shan worked on…read morereplacing our watch batteries. Check them out at their new location. 2820 Peachtree Industrial Blvd Duluth, GA 30097 United States

They are amazing and so kind. My bracelet was fixed faster than initially told and it looks…read morefantastic.

The guys down there are easy to talk to and do quality work. Ive taken a few vintage watches for…read moreservice amd repair amd they are good.

Deceiving and Dishonest, I took my watch in for a battery replacement and when I asked what be the…read morecharge I was told $10 but when the female finished the job the bill was $12.72...It's not necessary to lie to a senior citizen

I will give her due ~ she is so talented! No doubt I love the expediency of her service but her…read morecustomer service is zero to me. I've tried. I've gone back over and over ~ never thankful. To be honest rude at times.

Based on reviews, I took a diamond ring guard to this jeweler who checked it for clarity & color…read more Michelle is the diamond expert & was kind enough to not charge me. Upon arriving, I was met by Roxanne who welcomed me. This review gets better! Upon leaving, the battery in my key fob died so Roxanne saw me trying to find where to put the key to open the door. She appeared but it was a mystery so we went back inside where she found out how but Michelle began taking my key fob apart & while Roxanne was reading instructions, Michelle replaced it with a new battery!!! I was already so pleased with my choice in choosing Armen & Joseph but going that extra mile was so appreciated! For sure A&J will be my trusted jeweler.

Wonderful!! Highly recommend…read more I have been a customer of Armen and Joseph for over ten years... they are my go to place for any type of jewelry needs... from specialty diamond earrings, Mother of Mary necklaces, ring restoration and repairs (too many to count over the years) to helping you create a birthday, mothers day list for your spouse. I especially love when I go in with an "idea" of what I want and Jenny helps me go through the books and we order several so I can choose from them when they arrive! Jenny is lovely, very sweet and patient!

Wow, I am so pleased to have found this business!…read more They were able to experterly service my Cartier watch in house, no hassle, no crazy upcharges. Battery and gasket replaced, cleaned for a fraction of Cartier or other jewelers costs. Highly recommend! Tucked away in a small strip mall, it is worth the drive for their honesty and experience.

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

I have known Faisal for many years but only recently had the opportunity to make my first purchase…read morethrough him, a Yema Superman. We discussed several options but I am very pleased I took Faisal's advice and added a great piece to my collection. Faisal will tell you what you need to know not what you want to hear and you can trust his advice.

Thank you so much to Faisal Nayani, owner of My Concierge Jeweler. He helped us design my…read moreengagement ring (staying within our budget!) from a picture I saw online. In less than a week, he duplicated the design, hand picked the stones, and had the ring Fed Exed to my door! He even included his own complimentary certified appraisal for insurance purposes, which is above and beyond what I expected. He puts tons of love and thought into his work, and it definitely shows in the ring itself. I'll never buy another piece of meaningful jewelry from anyone else. Seriously, check him out, friends! For anyone who cares, the top left pic is the original picture from online, and all the rest of the pics are the actual ring with all my modifications. Came out perfect...

Installed bands on Smart Watch at no charge. Staff member was very nice and helpful. Folks need to…read morevisit and come to appreciate what I experienced.

Ew. I should have taken the 1-star review seriously . I just wanted a silver wedding band resized…read more(made bigger). The guy said he couldn't do it without adding silver, and that it was better to replace it. They tried selling me a bunch of very cheap looking stainless steel and hollow silver wedding bands. When I said I didn't want them, they said they could make the ring bigger, but it would cost $80 - the entire cost of the ring. So I left, went to a small jewelry stand I happened to come across in Northlake mall, and the man there re-sized it perfectly for $30 and was professional and straightforward. I definitely wouldn't go to Flawless Jewelry & Phone Repair unless you know exactly what you need done and how much it should cost, and don't mind dealing with sliminess.