Have used this company again more than 5 times. The very first technician was phenomenal, the second technician was busy flirting with my daughter, took over 3 hours to complete the job while trying to get side jobs. Had the carpet cleaned a couple of months ago. I have been scheduled for a month to have my chairs and carpet completed on Monday July 21 2025.Recieved a call today telling me the appt has been canceled because I have canceled payment in the past..This is a bold face lie, I have used a card twice and paid cash the other 3 times! This company is a ripoff, very very careful who you let in your home. To tell a blatant lie to me who is the person that has set up all appt, I have no respect for the company!!! Spend a little more money, and stop putting up with foolishness..The good thing is They are NOT the only game in town!!!!!! Beware of We Ckean Carpet! read more

Original rating 2, repeat is 5. So I will give a solid 3-4 here. The original cleaner did a poor job unfortunately. We spoke about the specific water and wax stains I wanted to remove and he told me I would need to spend an extra $20 to get them out. The stains were noticeable and the color looked a bit off but I assumed because it was still wet. By the time my white couch dried, it was dingy/cream (originally white-white) and all of the stains were still there. Luckily, I was able to discuss my concerns with the manager who assured me he would have someone to come inspect and do a repeat clean for no extra charge. Truck #4 came a few days later and did an AMAZING job! As soon as he finished, even while wet, the stains were noticeably gone and the couch was restored to its white color. And he was super nice, knowledgeable, and adamant about correcting things for me while ensuring I would pay nothing. I am beyond happy with the final outcome and final experience, even with the initial mishap. Thank you for your service truck 4!! read more

We Clean Carpet - Still wet, but all stains removed and color is restored to white. - Carpet Cleaning Near Me

Never showed up! After they confirmed 3 times, no show, no call. No excuse for such horrible service.

They were supposed to come and clean my carpet between 1-3 pm called and said they would be 40 minutes at 2:25 pm never saw them. No call no show, called the company no answer. I think it's horrible to treat people like this. They need a good wakeup call. read more

Absolutely terrible. The carpets and rugs are drenched and not a single stain is gone. The chemicals are making everyone break out in a rash. They charged almost $1000 and were here 1.5 hours for a 6000 sq ft house that was already in good condition. read more

Buyer Beware! They advertise $20.00 per room, but interesting enough when they arrived the cost came to $359.00 for only four (4) rooms, a small hallway and 2 sets of steps. Interesting, they make you pay before they start the work. In addition, they made me pay an extra amount of $40.00 to treat the grind in soil on steps - this was still too high in my opinion. To add insult to injury the company said that the technician they were sending was one of their best. As it turned out, this guy told me he was only with the company for a week and couldn't address any questions or concerns (but knew how to sale you on their various products and services). Further, he lacked customer service skills, was very unprofessional and became extremely agitated if asked questions. He even started yelling at me and I had to ask him to calm down. I became extremely uncomfortable in dealing with him and refrained from any further discussion. It seems like, his annoyance started when I asked him if he could use the shoe covers which I provide to everyone. I would like to also mention that the equipment he used was very dirty which he hooked up to my sink. He became anxious to leave and even commented that he knew I was writing a review on my phone. I mentioned how would he know what I was doing on my phone which was really crossing the line and invading my privacy. At this point, I was even more anxious to have him leave my home, as I was just uncertain of his behavior. I will NEVER use this service again. Let me also mention it took two whole days, almost three for my carpet to dry. The guy said it would look better once dried, well it doesn't and definitely doesn't look professionally cleaned. I can still see some of the stains which I paid EXTRA to have removed and that their technician said could be removed . I was not impressed by the quality of the work and will never ever use this service again or recommend to anyone. Also, I am not sure what kind of cleaning solution they used, but it left a musty smell in my home that was not there before. Perhaps that is reason why they try to sell you on their carpet deodorizer. I called to complain, and they said they would send someone out to check and redo the areas of complaint. A person came but only got the piece of equipment they accidentally left outside my property. They didn't ring the doorbell or call to let me know they were at my home - just got the equipment and rolled. They had me waiting for them for several hours wasting my time. I guess they don't care if the customer is satisfied as long as they get their money. read more

Horrible customer service. A big scam. Over charging for service. Quality of service is a -1 star I could've cleaned the carpet better myself read more

Stay away!! No matter what good reviews you may have read about this company they are horrible and so unprofessional. They did a terrible job on my couch and the guy who did it had no clue how to clean, he actually thought he was done after cleaning just the cushions (?)...left my wood floors a mess and soaked an area rug while filling up a big dirty machine he brought in. Also blew out the power..unplugged my cable while looking for somewhere to plug in the machine...called company left msg for 'manager' no response to many calls... also tried immediately to up charge me so those prices you see or get quoted mean nothing! read more

I used this company to do my rugs. 1 area rug, basement, 2 flights of steps and a hallway. Was given a price but when arrived the price changed. Don't fall for this company. The guy came and was rushing through the job. I told him let me know when he needs us to move a couple things but he failed to do so. I understand they don't move heavier items but i specifically told him before he started to let me know so we can move the item so he can get under it. That is 1 thing he failed to do also the job was not done well. It needed to be vacuumed better I called and complained was told they would come back out Saturday but they never called or showed up. **They took my money and ran*** was told the steps were free but when looking at the emailed receipt I was charged for the steps. Rip offs DO NOT USE I Don't recommend job was to quick did a rush job leaving behind lots of debris and hair. read more

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I scheduled 1 carpet to be cleaned on Friday 3/17. My wife took off work to be home for the cleaning. We were told someone would be there between 11-1. I called the first time around 2 pm, spoke to a receptionist who transferred me to dispatch. The gentlemen on the other end was unapologetic, crass, and said someone should be there in 35 min. Now, I know they have caller ID because they asked if the number I was calling from was the contact number. I said no, and gave my wife's cell number...again. At 2:50 no one called or showed up so I called the # again and got the same receptionist, she put me through to dispatch again. This time it went to a voicemail. I left a message. I called again at 3:10 and this time I could tell someone picked up but switched me to a prompt that just but me on dead air. I hung up and called again. Same thing. I picked up my cell phone and called and got right through. It was the same receptionist and I mentioned that she intently put me on a never ending hold because she recognized the number. She proceeded to get ignorant with me . I said "look I was told my carpet was going to be cleaned today and I've had nothing but a run around. Can you please find out what is going on". She put me on hold and a man came on and I explained what was going on. He asked if they ever called and I said "No, nothing". He said he would look into it. Sam called my wife at 3:53 and said he "hit traffic" and will arrive in 22 min. He rang the doorbell at 4:20, 3 1/2 hours after they were supposed to be there. This now ruined my plans to take my wife out to dinner. When they were done my Wife and Son were on the front porch as the van was leaving. The driver proceeded to back up over the curb and back over my neighbors mailbox. They both got out, bent the pole back up and put the mail back in the mailbox and drove off. When I got home I noticed they dumbed the water, carpet fibers, and all the other crap right outside my backdoor and onto my grass. My house backs up to a wooded area, they could of simply walked 50-60 feet and dumped it into the woods. The service provided by your company is unacceptable and I received no apology what so ever. This has to be one of the worst experiences I've had with a company. read more

Quality horrible customer service I used them for a cleaning and they left the place saturated stains everywhere

worst cleaning company ever. the manager called my carpet "shit" and said he would sue me. Don't give this horrible man your business. a total waste of money!! read more

I had some heavy stains that did not come out in the first trip and when I called, they sent someone back quickly to address....that is customer service! would recommend! read more

After a shaky start with upsells etc., We Clean Carpets finally came back and came through. The area rugs look great finally. Tip: If you want your rugs to look clean first time then opt for the 'Extreme Clean' option for only $20 extra per 8'x10' rug. The regular clean is really only a treatment and makes no real difference to how clean the rug looks. To be fair, when I called to complain they went out of their way to fix the problem. That's all you can do when you make a mistake, so thanks for that. read more

if I could give zero stars I would! customer service - 0 ability to clean-0 sticking to appt time-0 communication- 0 super unprofessional! they arrived late for the appointment without calling for a heads up. I had to call the company to say I hadn't heard anything after my appt window had passed. someone came 1.5 hours later after he left - there was still so much dog hair and debris in my couch. he didn't even clean between the cracks! the manager contacted me and said this is not how the technician was trained and that they would send somebody out the following week to correct appt window again 9-11 am. right before 11 am I contacted the manager saying nobody showed up or called. after 11 I tried to call the company and left two messages. at 12:46 someone said they'd be on their way in an hour ...never showed up. left a review and the manager called me at 3:50 pm saying he'd send someone. no? I waited all day twice? and let him know I had to go back to work I requested a refund and got ignored. they sent me a link to reschedule and asked me to take down my review. I asked for a partial refund again and got ignored ...again so unprofessional and terrible cleaning job. do not recommend . waste of time and money Oh they also blocked me on social media so my posts of their terrible service don't show up on their feed. So they are 100% now ignoring and unwilling to fix the issue read more

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I had Jonathan Mitchell clean my area rug an dis a terrific job ,made sure the rug was cleaned to my liking, very well mannerd, came to the appointment on time, cleaned area good. I will be letting other people know, read more

horrible service. I called them and asked about pricing, I had a clean rug and only had glue that I wanted removed. every time I called they answered within seconds prior to my appointment, he comes in and tells me it will be extra charge ($130 total) for a bedroom area which was clean but I asked if it's guaranteed to remove the glue and he said yes it will be brand new. He was there for less than 10 minutes, saying he can't do it and I suggest you use brown marker on the stain. I look again and I see that he ruined my carpet and tore the area, when I asked and told him that he ruined it he asked if I had a razor so he can try to fix it. I have been calling for the past 2 days nonstop and they have blocked my number. DO NOT USE THIS SERVICE. SCAMMMERS SCAMMERS. I will contact my bank and write reviews everywhere so other people can avoid this scam. read more

Update: this "company" says they have never been sued. Which is probably true because every address they have listed online aren't correct. I am hiring a private investigator to find them. They caused permanente damage to my home, then sent a technician who tried to bang my door down, to come fix it, for a third time. No thank you. I won't allow anyone that aggressive in my home. If the company truly believes they did not wrong, they wouldn't be hiding their mailing address or insisting that all communication happen over the phone instead of in writing. ((( for future customers who will need to sue this company in small claims courts. they do not have any correct address listed anywhere. They apparently have been sued by many customers who are unable to follow through because of their false location information)))) read more

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Absolutely horrible service and ineffective cleaning. Do not give this company your money. I paid extra to have them to do a special treatment on an area rug (made of polypropylene) for pet odor. They came out and cleaned the carpet, which was a fine experience. However, after they left I noticed that the carpet smelled worse than it did before the cleaning and a stain was darkened. I called and asked if they could touch up the carpet. They said they would come out but never showed for the scheduled time. Then, I called and asked if they could either come back or give me a refund. Instead of addressing my concern, the dispatcher sent me to voicemail immediately after I explained the situation. When I tried to call back in case of accidental disconnect and explained my situation again, they hung up on me. When I tried one last time (benefit of the doubt), they sent me to voicemail again. I have to throw out my carpet after paying to have it cleaned by this company. I later got a call back from a manager. Apparently, calls come through a third party dispatch. They said they would come out and clean my carpet again, but never showed and never returned further messages asking about scheduling. read more

I called We Clean Carpet Tuesday and was able to get an appointment Wednesday! The young man( I forgot his name) did an excellent job! Way better than Stanley Steemer. I had to have Stanley Steemer come back and redo the carpet!! The price was so much better than Stanley Steemer! Thank you so much for doing the job right the first time! Will definitely use this company again!! read more

My name would not be in your database I paid for the service but the apartment is under no what's it called the service was performed at ducks meadow look that up in your database and perhaps your technicians aren't supposed to use our water facilities but they did this job was done a couple of Saturdays ago. If your technician did not mention that he broke something you might want to question whoever worked that Saturday. Either way you your management team never called back the number on our account to even ask what happened or come out and see anything. So on that part management has no excuse for not returning the phone call and following up on the quality of your workmanship. Your database does not have the name of everyone that works at every one of your work sites. So you're quick retort should have been for more information and not email confirmation your manager still spoke with us and never got back to us. Excuses are no way of running a business taking responsibility and calling back would have been appropriate. read more

Very pleased with the job truck #3 did on my very soiled carpet. i Will now be using we clean carpets in the future. Great job Tamar John Collins p read more

Yesterday my service tech came to my home truck #4, let me first say I was skeptical using this company again because my last appt was a no call no show. Well I'm happy I decided to give them another try because my tech was absolutely amazing, he took his time to clean my rugs as if they were his own, they look new all over again. When I say he did an amazing cleaning, my goodness (amazing) This morning come down the stairs the vibrant colors just popped all over. Thank u truck #4, I will request him again in 4 months. read more

I got charged an extra $15 on my bill for "protect" for my living room, which was never mentioned to me, and sure as heck not something I agreed to. This is after being told the carpet needed an extra $20 per room for deep cleaning, which I did agree to. Overall ended up paying almost double the amount I was quoted on the website, and was charged a higher amount than what the technician quoted me at the time he charged me, due to the random extra $15 mentioned above. read more

I've never written a bad review on any business I've had dealings with in my life. My experience with We Clean Carpet was so bad that I must put thr word out. I don't understand why this company is still in business. The level of disrespect they dish out to even a paying customer is astounding. They took my money and my carpet ended up being worse than before they "cleaned" it. Getting a refund is like climbing mount everest. The guy who answers the phone is offensively insolent. STAY AWAY!!! read more

They called me to schedule on a Tuesday and never showed up. They called the next day to come out and I couldn't have it at that time so we rescheduled for Thursday. They didnt show again! They called me this morning to come out and again I couldn't do it. I called the office and the lady was so rude on the phone and hung up before I could ask how they could make it right in any way. Horrible customer service. read more

I had called them for my sofa & love seat cleaning. The sofa cleaning was ok. They were still cleaning it when I had to step out for a while. I came back after 20 minutes and when I came I saw that the cleaning guy was leaving. He took almost 30-35 minutes cleaning my sofa and was done by the time I came back! I thought that was fast! But when I came back I saw that the love seat was not cleaned at all. In fact I would say that it was dirtier than earlier! When I had booked the appointment online, I was given the estimate of $70. When the guy came home & saw the sofas, he said he'll do a deep cleaning & stain resistor treatment or something and told me it will be $170. I agreed since he was already here, but regretted my decision later. I was getting some very high ratings guys at the same price, but I called these guys when I saw the estimate of $70. So I ended up paying as much as I would have paid to a higher rated service and got such a terrible service. I won't recommend these guys at all. Or if you do call them, keep checking what they are doing. Do not let these guys work by themselves, because then I don't even know if they are working or not! Update: So after I was not happy with the love seat cleaning, I left them a message, followed up for almost a week, and then the guy came back to clean the love seat, and did a much better job this time. read more

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Gave them so many chances. I have used this company at least 5x. The very 1st appt was fine. downhill from there. Keep in mind, they will ALWAYS try selling you extra services. I had 1 guy come and halfway through as me if I was home alone(which I was) It scared me half to death. He was clearly trying to make moves. The next guy came and left within 45 min...he clearlily did not do everything he was supposed to. One of the next appts, they were more than 2 hours late and the dispatcher kept making excuses until I finally said forget it. Today the man claimed to be a top tech. He brought a guy who he was training. everything he told me was the opposite of what all the other techs told me. I could hear him yelling at the trainee , then heard him on the phone complaining (this was all after I warned him the company was on its last chance w me and explained why). He left the toilet seat up and they left a bunch of debris on our back deck. You get what you pay for w this company , be warned! read more

I received a call from the company reaching out to previous customers. I scheduled an appointment for Friday August 30,2024 The time slot was 9am ro 11 am I received a call at 9:19 am saying they would areive within the hour. At noon I called and dispatch who was very rude. Said they were on the way . Now it is 2pm I called dispatch rude again said was on their way. The cleaner called and said he was about 55 minutes away. I callesd company back to explain I beytwr be getting a discount. The dispatch said I should go elsewhere. I receievd a call from a messenge I left earlier this was at 2:30 he said he was going to talk to his manager and calm me right babk and he hung up . Its now 3:30 pm no call. I remember why I never used then again the cleaning was not good , Had furniture previously cleaned and did not look any cleaner . This is a wase of money . apparently they don't care about customer service. Stay away read more

wish i had come here first when getting this company to "clean" my carpets. i have attached images of after cleaning. Still dirty and cleaning them only brought top dirt off. e-mailed the company but got nothing back.... pretty much the same as all the reviews on here. really poor and no customer service. EVERYONE.... JUST PAY THE EXTRA $100 FOR A PROPER JOB!! read more

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Great service and very professional. Truck number 2 came to my home and did great job. He was fast and very professional and courteous!

Do NOT use this scam company. They will quote a price and show up and have additional up charges they try to sell you. The technician that showed up, Matt, truck #3, had a trainee with him. I had two sofas and an entire basement cleaned. I offered them both drinks and I tipped Matt before he left. After they left I noticed that Matt had taken floor pillows of the floor and put them on my sofa. I moved them the next day back to the floor and discover damage to my sofa. The tufting had been torn from the couch and was covered up by this floor pillow. My brand new sofa from Restoration Hardware is damaged and they refuse to accept responsibility. I called them. They scheduled an appointment to 'assess the damage'. On the day of the appointment they called 15 minutes before the scheduled time to tell me they would be 30 minutes late. An hour later, I called and kept being put through to a voice mail. I got a call from the same tech Matt around this time saying that he was coming to clean an area rug and two sofas... I informed him what he did to my sofa, he pleaded ignorance, he stated the company is 'undermanned' in reference to why he would not be able to get to me for another hour...he said that they can't keep employees and that customers are always calling him 'bitching and complaining'. He assured me he understood my frustration and was going to call his manager John to see why he was being sent to me. Another call from Matt; 'I'm coming to FaceTime with my manager to PROVE we did not tear your couch'. They had not even seen the couch and were positive they would disprove my claim. I was beyond upset at this point. Matt hung up on me after I told him not to bother coming here and waste my time more so. I then received a call from John. He conferenced Matt in. He said Matt was right to hang up on me bc of the way I was speaking to him...that the cell phone call was recorded...laughable. He then told me to call Restoration as they may fix the couch. He then offered his lawyers information and expressed they will prove in court they did not tear my couch. All the while John had yet to see the damage. Terrible company. I promise to get the word out about them as I have read reviews about this company after the fact and they have a terrible record. read more

We Clean Carpet - Carpet Cleaning Near Me

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ZERO STAR RATING!!! THE WORST!!! THIS COMPANY IS A RIP OFF!!!! DO NOT USE THEM!!!! 1week ago today I had an appointment for carpet cleaning. The guy showed up at my home NEVER TOLD ME HIS NAME then began complaining that he had just gotten home and was holding his newborn baby then received a call from his Manager telling him to Dispatch to clean my carpets. He COMPLAINED THE ENTIRE TIME ABOUT HOW HOT IT WAS OUTSIDE. I was quoted a price of $49.50+ $20 each room/area after that with Free hallway & +$20 For pet odor removal. THEY LIED!!! He got to my home & told me the pet odor removal was $99. I paid a total of $252!!! & the pet odor is still there! I've called at least 10times to try to resolve the issue. They won't answer. The phone doesn't even ring it goes STRAIGHT to voicemail. I am FILING A COMPLAINT with the Better Business Bureau!!!! I want a refund. They say any issues you have will be resolved within 24hours but that's a LIE. read more

Horrible booked them two weeks ago for 3pm. Took off work today and at 3 get a call its gonna be 330. It's now 414 and they called again saying he's 2 hours away he can be late or tomorrow. Eff that I cancelled. Never ever use this company. Edit : I got a call at 824 sat morning from corporate telling me I wasn't ready when the tech arrived yesterday so they wanted to rebook. I told the fella my story and he was in shock and offered free service. I told them to kick rocks but jesus are you kidding??? I wasnt ready?? read more

I would like to give this company 0 stars if I could. They stood me up 2 days in a row. The dispatch/ manager (that's who he said he was) was very RUDE, NASTY, DISMISSIVE and UNAPOLOGETIC. They have the worst customers service that I've ever experienced. BEWARE of this company!!!! Don't spend your hard earned money with people like that. read more

We had appointment between 3 and 5PM, but the guy came at 6PM and told that he had no idea about the time of the appointment. He asked to pay in advance ,burned electricity that we had to call and pay electrician electrician after his visit to repair. When he was leaving the carpets looked dirty, but he said they will look clean when they dry. They dried and they are still the same dirty carpets as if nobody cleaned them. I will post pictured later. I called with complain and appointment was made to correct the problem for next day from 3 to 5PM. I do not live there, so I was rushing to come in time, got call that truck 3 ( the same guy) will come between 5 and 5:30 PM and will call before that. We were waiting , but at 7PM he called that he is not coming because it was too late. I called next day again to find out if money can be returned if carpets can not be cleaned and was told that I will get call after consult with the manager. It did not happen. very disappointing experience. read more

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The initial call gave me a price to clean my carpets. When they arrived the guy told me it would be over double to do a deep cleaning. I explained this is not what was told to me on the phone. My carpets are newer and were not horrible but he insisted that he will get all the dirt stains..Long story short, he missed SOOO much. Later I noticed he didn't move small things like nightstand, small chairs and missed a lot! I immediately called to complain and they sent the same guy out..who had a total attitude when I showed him...His excuse was he didn't know he had to move it...but when I asked him why did he ask me to move a big couch in my living room...His response is well most people want that moved. But when I showed him coffee stains near my nightstand...he was left speachless and in an unprofessional tone, well do you want me to clean...I then asked him to leave my home. I called management, and asked why they would send the same guy out...They apologized and said they would send George. The day of, I get a cancellation text...so I leave the house to go do errands and George shows up...UHG,.. I called the office again a couple time and never heard from anyone... Don't waste your time! read more

I called this company because we wanted rugs shampooed in my father in laws house so that we can sell it. I never received any confirmation of the service till about 2 days before, no instructions on how to pay for the service either. I was given a window of 11-1 with a call an hour before they arrive, sounds professional right? Wrong! The guy calls me at 12:15 & said he's not coming today...what? I just took the day off & now you're not coming? No apology, very rude, made me sound like the guilty one. He said he had 2 guys get sick, understandable but they should have replacements, after all I did have an appointment today that I booked a month ago! Completely unprofessional & he wanted to come tomorrow, well I can't, I have to work. He scheduled me for Friday & I called the office & cancelled. Reading the reviews on here made my final decision! read more

Today I had my Carpet cleaned by Michael truck #3 of We Clean Carpet. Mike did a Great job. I've used a lot of different carpet cleaning Companies in the past and I was more pleased with Michaels cleaning. You won't find a nicer guy anywhere. I hope his company appreciates him. read more

Don't waste your money. This is literally a case of you get what you pay for. They're cheap but all the furniture I had cleaned looked exactly the same when they were done. Basically they wet the upholstery and then it dried. I see now why they make you pay before they do the service. Otherwise nobody would pay for it. read more