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    We Manage

    3.9 (65 reviews)
    Closed 9:00 am - 5:00 pm

    Services - We Manage

    Property management

    Listing agent

    We Manage Photos

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    DO NOT BOTHER CLEANING, YOU WILL GET CHARGED REGARDLESS!
    Cynthia S.

    We Manage (or as I refer to this business as "We CANT Manage") truly took advantage of deducting from my security deposit *sigh* I'm a fair Yelper and I only speak truths about my experiences (just check out my other reviews). I honestly thought I was going to give this business a 4 star review up until today (3/31/2017) when I received my security deposit check. I had a few hiccups while living in the apartment since November 2015, however the overall experience was not horrible. In retrospect my biggest issue has been with the maintenance manager, Robin. Kevin (no longer employed by We Manage)- showed us the place, great communication, helpful, no problems. Gisele- signed the lease with her, good communication, no problems. Melissa (no longer employed by We Manage)- great communication, troubleshooter, fair, no problems. Jeff- point of contact after Melissa left, good communication, helpful, no problems. Robin- talks a lot but doesn't listen, horrible communication, unethical, did not/refused to return my emails for months when there was a maintenance billing issue (Melissa came in and troubleshooted eventually). Bill- seems like a nice man/owner but not helpful or empathetic with the security deposit cleaning charge issue. After giving notice to move out I received an email from Bill with some move out tips, and I took them seriously...I know now that I really shouldn't have. I hired a cleaning service so I wouldn't be charged ridiculously for We Manage's cleaning fee...FAIL! The cleaning service I hired left the 1 bedroom apartment extremely clean. I saw it after and was pleasantly amazed. The wood floors, all windows, bathroom, kitchen, closets, and cabinets were clean and smelling FABULOSO! Now, I'm not naive to the fact that We Manage was going to hire their own cleaning service (for the details), however I was expecting a reasonable "deep cleaning" fee seeing as it was ALREADY CLEAN! I'm thinking $50-$80 at most, but I was definitely not expecting $180. Apparently nobody at We Manage saw the apartment before the cleaning service "cleaned" it, but Robin says it was not clean. I've lived in many apartments dealing with various landlords and management companies, never have I had an issue with receiving my security deposit back with a REASONABLE cleaning charge deducted. It's not so much about the $180 as it is about how shady We Manage is presenting themselves. I hate feeling taken advantage of. I was a GREAT tenant!! Never late on the rent...NEVER! Always kept it friendly and professional when communicating with We Manage. I am honestly disappointed on how things ended. Obvious to say that I do not plan on renting any properties from them in the future unless the rotten apple (Robin) is gone. Here are some "Lesson Learned Tips" if anyone does business with this management company: -Take pictures of EVERYTHING when moving in/out. -Don't bother cleaning when moving out...waste of time and money. -Keep all communication written/emails as proof. (Robin only communicated with me through telephone even though I would email her...hmm...suspicious!) -Make sure to ask for an invoice for any maintenance charged to you (I failed to receive an invoice for a locksmith that Robin sent out to my apartment without my request for one THEN charged me for it. The guy did absolutely nothing but issue me a new key that I had planned to make a $4 copy of somewhere but he charged close to $60. After I refused to pay that amount and complained numerous times We Manage paid half the cost, but not because Robin wanted to...even though it was her misunderstanding). I can't help but think charging $180 for the cleaning service was WeManage/Robin's revenge for having to eat half the cost of the locksmith fee. I wouldn't be surprised but that is definitely unethical practice. I guess I'll never really know :/ Did I mention they deducted a prorated rent amount from my security deposit check that I had already paid?!! That issue was quickly solved, but it shouldn't have been an issue at all. I had already brought it to their attention weeks before. *SIGH* :( Sincerely, Disappointed We Manage Ex-Tenant

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    Alex B.

    Thank you Kelli for the review. It is much appreciated.

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    Thank you! We are here to help in anyway we can.

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    Ask the Community - We Manage

    Review Highlights - We Manage

    My service requests were always handled with urgency (Robin is wonderful to work with).

    Mentioned in 11 reviews

    Read more highlights

    Palazzo Realty - This was supposedly after a deep clean

    Palazzo Realty

    (48 reviews)

    Used this company because a friend referred us to them. Despite the low rating on Yelp, we decided…read moreto give it a go. My biggest regret is allowing Palazzo to manage our property. Communication is slow--expect a response in 3-4 business days, and that's if you decide to blow up all their phones, which is not acceptable when your home is vacant, you're trying to prepare it for new prospective tenants, and they should be the ones supplying the vendors to come out and clean. Speaking of vendors, their cleaning company did an ATROCIOUS job of "professionally cleaning" our home and when Wendy did the final walkthrough with us and noticed how disgusting the home still looked she chalked it up to the fact that "they don't charge that much." That is no excuse whatsoever to charge $300 for a terrible job because like Eppie put it "[her] seven-year-old daughter could've done a better job." While they offered to ask their person Lazaro to come back and clean the place again for free, they didn't care to follow up with him or me, so my mother had to go and clean the mess the tenants left behind. Once we realized their communication delays were extremely significant, we decide to contract our own vendors because we couldn't trust them to do so even though they were charging us $225 monthly....for what? I'm not really even sure because our last month with them once the tenants moved out was brutal with their incompetence. They simply took note of things that needed to get done and took 4 days to get back to us on anything, hence the reason we had to pick out our own vendors. One piece of advice to anybody who wants to hire them or has already hired them: once you realize what a huge mistake you made, be sure to email them 30 days from the date you plan to fire them or they'll let you know two days before the new month that you had to give your notice via email, charge the $225, and not do a SINGLE thing for you that entire month they charged. So incredibly thankful we no longer have to deal with them. This was a huge mistake and I take full responsibility for not trusting the reviews on here.

    This is one of the places they manage,the trash hasn't been taken out for 5 weeks,when I took it…read moreout for the people in this apartment. It is so gross,it smells like something died

    We Manage - propertymgmt - Updated May 2026

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