DO NOT, I repeat DO NOT RENT FROM THEM!!!! The worst I've ever dealt with! They completely scam you with fees. They never answer the phones. It's takes weeks if not months to get any sort of repair. They are constantly, no joke like every 2 months it's something that they want to come into our dwelling to look at. It's really weird. I've had to take so many days off work because I'm not letting people I don't know just come in when I'm not there. Perry karn the manager is absolutely the worst! Rich kid that doesn't give a sh*t about the place/the people. Thank me now for not renting from RPM. Paragon equities is a good one to rent from. They don't harass you constantly. read more

I drove over an hour to attend a showing but no one was here. I called the phone number provided and was HUNG UP ON. not sure if they blocked our phone number, but now none of the calls are going through. Please don't even bother trying to rent from this business, they are not mindful of future tenants time. read more

If I would be able to give this company zero stars or a pooppy emoji, I would. Miles I would appreciate if you can reach out to me. I need to send papers to Southland so I need you to provide me with a business ent** number. This is a trashy company all they cate is the property owners and not the tenants rights. That that rude and unprofessional guy, by the name of Perry, does not make the place look better at all. All they want is to take the tenants, money, they don't care. It seems like they've been doing it for so long, because it's the same story with every tenant. Miles should think about hiring professional staff instead of trashy ones. Miles, please provide me with a number where I can call you instead of your staff. Thank you read more

After two years they finally responded. They did not give any reasons but still denied our refund. There were no explanations. They simply denied the return. To be honest, this is not just a matter of disagreement. I HONESTLY believe these are BAD PEOPLE, purposely taking advantage of people because they believe that tenants do not have the resources or time to do anything about it. They feel like it's easy to get away with it so they continue to do so. I added a photo of the yards condition after we left. As you can see we fixed up the yard to usable space and it was extremely clean yet they charged us for it. How can we be charged for an area that we paid a lot of money to renovate ourselves? read more

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I worked with Angie from real property management and she was amazing she responded fast to all my emails. She answers the phone and calls you back ! She was very helpful with understanding my situation. And she was able to answer all the questions that I needed to know asap. I like how fast she moves and service was great and professional. If you need to move I recommend going with Real property management:) thank you again !! read more

This is the worst property management company. Do not rent from them, very unprofessional, poor communication.

Great service, thanks Melissa! Saved me time and money. I highly recommend this management company. read more

Former tenant here: I move about every year or two, and have always been under different property management with every new unit I move into. So I have been renting for 5 years now. When I moved, my apartment complex was under their management for four months before switching management companies. RPM Southland uses Zillow to post their apartments. My apartment was listed at $1550 on the post. The don't disclose this on Zillow, they wait until you have applied & get a lease agreement sent to you, but there is $15 PROCESSING FEE for online payments. Don't want to pay online? Then its a $25 PROCESSING FEE for checks, cash, etc. Their excuse is that AppFolio charges them to use their app, how is that the tenant's responsibility? Capital Realty also uses AppFolio, and NEVER charged me a processing fee when I rented from them for a year. RPM's excuse for cash/checks, is that someone "still needs to go out of their way to deposit the money". A tenant should not have to pay for someone to go to the bank. We can do that ourselves if thats really the issue. I was desperate, so I signed the lease anyways. Whatever. Submitting a work order with RPM is another shitshow. I complained for months that I did not have any hot water. They sent out plumbers 3 different times, none of who could fix the issue. I NEVER heard from RPM's maintenance team. I had to ask one of the independent plumbers to give me Allan's email so I could directly speak with him, because RPM refused to connect me with the manager of that department. And guess what? Allan never responded, shocking. If you can help it, stay away from renting from this company. The only decent person here is the receptionist, she is a sweetheart. Everyone else is awful. read more

Our experience with RPM was nothing short of professional, efficient, and quick. Their application process was streamlined and straightforward. I worked with Angie, and she was extremely kind and helpful! The home we found thankfully provides all of the amenities we need within a reasonable price range, and our family is truly grateful! Thank you to the RPM team! Christmas came early this year for my family. read more

All staff are really nice and quick to reponed to any of your concerns. With an available App at your fingers tips...

The beginning of my experience with this company was not too long ago. But the great services that I received from the staff and management has been impeccably great. My special shout out to Kelly was always answering my phone calls promptly professionally and exemplifying with such empathy and humility it's unbearably great. I've been a manager for customer service for about 30 plus years and he truly exemplifies the word customer service with greatness. As well as the staff at this company here in Long Beach also my experience with management Tracey herself was very empathetic very understanding very professional and amazing just the same. So if you ever looking as you are at homeowner here in the Southland or wherever they're affiliated with they're the amazing company that you would love to have on your side to cover all the bases of you're beautiful home. They're thorough they're professional they're amazing and they're continuously great. Shout out to you all RPM read more

we have been using RPM for over a year in our investment property and very happy with services that we get. I will certainly recommend to anyone who needs management services. read more

TENANT BEWARE. From the moment we received our keys and walked in the house, we knew we had made a mistake. A washer and dryer were included on the listing and in our lease, but to our surprise there were none in the house when we arrived. We were told it was an error and that the lease should not have included them. We negotiated a discounted rental rate because of this, but the rental credits were NEVER applied to our account, even though there was an addendum signed by both parties. We were harassed each month via text by RPM stating that we owed more rent, to which I had to remind them that credits were due. No action was taken by RPM to address this. The house was not cleaned or painted when we arrived, as the property management assured us it had been and they actually delayed our move in date because they said needed the time to do this, which they did not. This was noted in several text exchanges with Perry, and he personally came to the property to inspect the poor state of the property, which he agreed was not acceptable. Perry told us we would not be charged for paint upon move out due to the condition the property was in when we received it. We asked for paint to do it ourselves, since we are in the middle of a pandemic and didn't want a crew of painters in our house during this time, but also didn't want dirty, unpainted walls. We were provided with two very old cans of paint that did not match. At this point we gave up. The gas meter was broken when we moved in, which meant no hot water or gas for our stove. We had the gas company come out and fix it for us, but RPM tried to charge us a $125 maintenance fee for reporting this problem to them. We told them we didn't need them to send anyone, but 4 days after speaking with the RPM maintenance coordinator to advise them we had solved the problem ourselves, an RPM maintenance man showed up at my door saying he was here to fix the gas. I turned him away. We were told this $125 fee would be credited, but it was not. On top of this, they had the audacity to send me no less than 3 text messages asking me to leave them a 5-star review on yelp for their wonderful service..... what?? We moved out. I just received our security deposit breakdown. They are now charging us $1,732 for SPOT PAINTING and PATCHING. One of the mirrored closet doors was broken upon move in, which they replaced with non mirrored doors...totally fine with us. The property owner came with the maintenance man to replace the doors and she requested that we hold on to the mirror panel that was not damaged, which we did. They're now trying to charge us $90 because apparently they said we requested to keep it. This is the first time in my life that I've had a landlord keep the entirety of my security deposit AND they're attempting to charge us additionally. A complete joke. Currently exploring my legal options, but think it's important to share this experience with others before they get scammed like we apparently just did. read more

I have to say out of all the other companies out there, this has been the best experience so far dealing with this company. Melissa was so nice and informative about pricing and getting my properties rented fast. I can't believe that I finally was able to let go of my rentals I've managed for years. I highly recommend this business whether you have 2 or 100 properties. I know they will take care of your properties. read more

After meeting with everyone at Real Property Management Southland about managing my property my only regret is I hadn't hired them sooner. I love my property and managing it has gotten harder and harder over the years with all of the other things I have going on. Handing it over to them to take care of was a huge weight off of my shoulders and I'm resting easy knowing it is in good hands. Everything was very straightforward and easy to understand and I love the no hidden fees. Thank you so much Melissa, Perry and Kelly for the peace of mind. read more

Just updating for clarity in response to the message from the business owner. All of the communication he is referring to happened after I made my original post. At that time we had to physically show up at the office twice due to the phones not working and not receiving responses to our texts and emails. Yes, after then we did in fact reach an agreement with them to get the work done at the house, and we temporarily moved out for the last two + months. We just came back as agreed and the work is still not complete and the house is not move in ready. We reached out again but since it's the weekend we have not received a response and don't expect to. read more

Well... we've had our main sewer line backed up going on day 2. Called the plumber assigned. They didn't have a work order and would be called back. Apparently since it's our main line they need an approval for a larger fee. This is a joke. Some repairs shouldn't be based on an approval from the home owner. It's not like I'm complaining about a light being out... This company needs to hold the home owners responsible for important repairs. In the past I've paid for this out of pocket and never got reimbursed because I was told it wasn't approved. My plumber told me that there are roots in the line and this would continue to happen. read more

Awesome service! Certainly made my life easier by going directly to the bank to get my information.

Angie has been quick and helpful with the application process. Communication also has been very good with the team.

I called RPM on behalf of a client that wanted to have his house rented out. Miles was responsive and informative. He helped answer my questions and I feel very confident that they will take care of my client. If you have a home in the Longbeach are and need management services, this is the place to go! read more

If I could give 0 stars I would. Like others have stated, I was also charged for preexisting damages upon moving out, my deposit was exhausted almost entirely, except for $14, for things that didn't make sense and I shouldn't have been charged for. Not to mention being charged for random things throughout my tenancy, lack of follow-up to confirm that my rental insurance was still active and being charged since they didn't follow-up even though it never lapsed, lack of communication when it came time to renew my lease, lack of follow-up and completion on maintenance requests and the list goes ON. If you can avoid renting with these guys do yourself a favor because it's not worth the headache or stress. read more

I'm giving them 2 stars because the maintenance responses are satisfactory. When I moved in, my unit was filthy, with damage to the door jams, holes in the walls/substandard patching, not freshly painted or touched up even. I noted all of this in my move in inspection (which they charge you $225 for, so beware). Upon completion of my lease, I was charged for repair and painting of said walls, a bathtub stopper that didn't exist when I moved in and a $200 cleaning when 3 other people helped me scrub floor to ceiling, leaving it far cleaner (including exterior windows) than when I took possession as a tenant. They falsely advertised the monthly rental price and would not honor the advertisement either (that's on me for agreeing to contract with them anyway). If you are a renter, keep looking. It doesn't matter how great you think the apartment/home is, they are shady and will charge you for every little thing, regardless of whether it existed prior to you or not. I've experienced many different property management companies over the years and they have been the worst. If you want to deal with professional management companies that work for the owner and the tenant, try Ernst & Haas or Ray Roberts Realty. Steer clear of RPM Southland. read more

It is in the lease that the deposit checks can be subsequently modified. If there is a policy stating security deposit checks can not be written separately, it should be clearly stated in the binding legal document. However, there is not a document available for tenants to view the policies with this company. The only documents providing guidance for tenants is the lease, and the lease does not explicitly say checks can't be split. The reason of the termination of the lease is moot. It comes down to a sheer lack of regard for tenants that this rental property company has when dealing with money. Still would not recommend. read more

Real Property Management Southland - Property Management Near Me - Long Beach, California

My experience of renting my apartment through RPM was overwhelming to say the least. Meeting with Miles on our initial appointment I felt confident about the process. As soon as I signed the contract, Miles checked out and pushed me off to Perry. Perry was not open with information and extremely slow to reply on timely matters. I learned to CC Miles in on my emails if I wanted a response. They also charged hefty fees to fix small items. For example, a flap on my microwave was loose and they charged $400 to adhere the flap. I could have easily replaced the entire microwave at this rate. Dishonest practices to secure more money. In addition, the tenant they placed felt RPM was not transparent with her. She was able to share this with me as RPM leaked my number. This eventually led to a broken contract, accrued HOA fines and a month of rent unpaid. They stated they would help me through the process of getting these covered through legal action but essentially dropped all efforts when I decided not to move forward with their company. I highly recommend shopping around before using RPM for your rental properties. read more

They will gouge you out of your security deposit when you move out by finding bogus deductions. Renters beware.

Very disappointing service. A total lack of consideration for the renters. Application processes are arduous and yet with no outcomes. They ask for move in date at the showing request. After they have shown you the house, they will ask you to apply online with credit check and bank check. After they dinged your credit score with credit check, they will ask you to rent earlier than your move-in date. That is completely absurd. If you are not planning to rent the requested move-in date, tell us so in advance at the showing or before the showing. That will make both parties more efficient by saving the time and resources in ways of application process, calling the previous landlord for verification, credit score check, third party bank check which is big security concern, driving to the address. read more

By far the best ! We Dealt with Melissa Ulloa and she was very good at helping us with our property and renting it out for the best price ! thank you ! read more

Melissa was very kind, out going and had a very up beat energy ! She was extremely knowledgeable of everything about the complex and was able to answer all of our questions clearly and throughly. The complex was clean, presentable, and welcoming. read more

I am a tenant under one of the locations for RPM. Our previous building manager was fired for improper management. Our building was then managed by RPM. They came in and resolved everything that was not taken care of previously. They sent a staff to come update the apartments. Miles introduced himself to us personally. He came out and sat with us and asked us what all of our concerns were. He introduced himself to us personally. He worked really hard to bring things up to speed. We have had a few managers but Katherine has been the most consistent. She is very helpful and responds to all my needs/questions very quickly and efficiently. She is very professional and quick to find resolutions. They reviewed our lease with us and answered all our questions to make sure everything was clear. We had a problem between the tenants in our apartment and she helped us sort it out and handled it very professionally. The maintenance manager Ivana is also awesome! She responds to work orders and often schedules them for the same or very next day. She texts us to confirm the order and clarifies exactly what needs fixing. read more

I'd give a negative review if that was an option!!! This is the absolute worst Property Management Company ever. I've been trying to get ahold of someone(property manager) for over 3 weeks now. I have received 1 phone call back which the guy said he'd call me back with more information. That was June 19th. It's now June 29th with not 1 return phone call like he said he'd do. They are trying to charge me $150 for a clogged shower drain. The cause of the clog was UNKNOWN.. I saw the plumber write that on the receipt personally. Now Real Property Management is trying to tell me that hair was the cause of the clog(mind you I'm a single male with short thinning hair who lives here alone). I've been trying to pay my rent since June 17th but the AppFolio app I pay my rent on has the maintenance fee applied to my rent. There's no way I can pay rent without paying this maintenance fee. So I've decided I'm not paying my rent until this maintenance issue is resolved.. I have never heard of your property manager not calling you back when you've tried to call them daily for 3 weeks. In my opinion this is the worst property management company in the country. Why? Bcuz they're nation wide Absolutely Horrible I'm sorry Miles.. But I never received a text or phone call after I spoke to Tommy on the 19th. Not ah 1... I just received a text from someone today(30th) staying in responsible for the maintenance fee. I saw the plumber personally write UNKNOWN on the receipt. If there's anything written different on the receipt it's forged. The only visitors I have in this house who shower is my 2 boys who have short hair. They come once a month for a weekend. I don't have a gf & haven't had one since I moved in this home. Heck, I've been single for 3 years. Once again, for how many times I've tried to contact someone in your office & never received a text or call back in 11 days. That's totally unprofessional in my opinion. I love where I live & I'm an excellent/exceptional tenant. I'm never late on rent, never & I only call for maintenance issues if I truly need it since I'm pretty handy myself.. Unfortunately, I'm not a plumber & can only use a plunger for clogs n such. Maybe it's time to invest in a decent snake lol read more

I've used RPM for 6 years and while a bulk of my issues were with my tenants some were with RPM. It was near impossible to get a hold of my manager and he never emailed or called in return, overall he was extremely unprofessional. Once I notified his supervisor though they let me know that this employee had been let go. Since then they were able to resolve every single issue that's come up and quickly made repairs on what was necessary. It's clear to me that they take their customer service very seriously and for that I am grateful. read more

Really enjoyed the showing of the house, still looking for now but enjoyed the service Kellie offered, really nice and on time. :)

The team at Real Property Management is easy to work with and Melissa explains every step of the process clearly. I appreciate all your help. I would recommend them for all your property management needs. read more