They took my friends money signed her up for a monthly bill without any if her knowledge and now…read morethere are saying she can't get a refund do not go here unless you wanna be scammed

The experience seemed great until you realize the way they get your bill below what you are paying…read morenow is that they have removed all protection on all devices and up your plan. Never was it discussed how they were getting the phone bill less just did it. He was rushing to get more sales and moving through everything so fast. Telling me the tablets were free, not that it would also up our bill. Getting us a new tower for internet, not indicating that it changed our plan. All of this also removed our previous grandfathered plan. The person was multi-tasking working with multiple people many times that I was in there it was clear he was just in it for the sales. People should know this is a retail store only worried about sales and making things sound great. Go to a direct corporate center before going to a retail store. I feel very deceived by this whole experience.

These guys are awesome. I've bought 2 phones and had a repair here. They fixed my bend iPhone 6 in…read morelike 15 minutes and hasn't been a problem in the 6 months since. The phones I've bought had price tags I liked and worked like new. One was a present, and the guy at the counter went and got me the original box for the device. I hope these guys stay open forever. Awesome!

When you drop your phone and see a vertical white line that resembles the Light Saber laser -not a…read moregood sign! After some online research (none of the tips fixed it) and consulting my Local At&T store, my screen needed to be replaced unfortunately. This spot was a Yelp find. A small store with accessories (covers, chargers mostly) & some refurbished phones for sale-but it's all about the repairs. I was quoted $129 to replace my iPhone screen. 30-40 minutes for the work. I opted to leave. When I returned my phone was not ready as the Technician noticed my battery was swollen and recommended replacing it. "No thanks as I'm not going to keep this phone much longer." I looked at their price list and noticed there was a budget screen for $95. Ok I'll go with that one instead. Would have been good to mention this in the beginning. Also a 10% discount is available with Yelp check in-didn't see this til after. Service was good and engaging overall with some good information about the repair, etc. My phone is back to pre Light Saber state. Only recommendation would be to give all of the options upfront. They provide a 90 day warranty. Would I recommend Swift Mobile-Yes

was fantastic to work with and turned a stressful experience into a pleasant one. I had been to…read morethree other stores trying to get a simple which every associate to turn into a headache. Shawna made it a and I was the store in less than an hour. While I was there, I also watched her handle a stressful situation with an irate customer that was not her fault with Grace. Once again, she turned a stressful situation into a pleasant one for that customer as well. In a world where most cell phone store employees seem to be absolutely terrible I highly suggest AT&T take notice of Shawna's actions and make sure treated very well. Because if I needed someone like her in my business, I would have made her an offer on the spot. Great job again Shawna!

What an absolutely AWESOME place! I went in with several questions about my myriad accounts and…read morecame out with answers to all of them...and a much better deal on my accounts than I ever read about online! There are times when going to a sticks-and-bricks location and speaking to an actual, who in this case happened to be the owner!, than trying to navigate the unwieldy, often impossible online "customer service" function AT&T has. Go here! You will not be disappointed by the way they treat you.

Worthless. They claimed to have my part so I drove 30 minutes out there waited for an hour to…read morereturn and have them tell me they had the wrong part. Then I ordered it from them again and they gave my part to someone else. I ordered it a third time and never heard back. Took my phone to Beyond Electronics at White Marsh today and they fixed it for less and in 15 minutes..with the part in stock.The Hook Up also has a sign on the counter asking customers to give 5 star reviews for $5 off. Sham. As an update: I have been contacted by the owner trying to give me gift cards and other things to make up for my experience if I promise to remove my review. My phone was fixed by another reputable company and I do not want anything from your store. Moreover, this is a review site where we write honest reviews of what happened in our business interactions. I trust and use Yelp myself for many different things and would hope I'm receiving honest reviews which is exactly what mine is. I am not going to get paid off by a business owner. They also have one of their friends harassing me on Yelp with multiple messages asking me to take their deal and remove my review.

this is the worst place ever! I should have guessed by the…read morename of course. So I went there to get my cracked ipod touch fixed. It still played music, I just wanted to fixed the screen. they charm you into signing the contract without reading it by making conversation while you are going over it. thennnn when I came back to pick up my Ipod, the manager brings it out to me and says okay well we were able to fix the screen but something went wrong with the mother board. I try to charge it and got nothing. I come back and tell him I was not pleased and he says "we let you keep the screen!" are you kidding me? So he gives me about $30 out of the $80 I paid them to basically break my iPod. do me a favor and just skip this place and go somewhere more legit. thanks