They took my friends money signed her up for a monthly bill without any if her knowledge and now…read morethere are saying she can't get a refund do not go here unless you wanna be scammed

The experience seemed great until you realize the way they get your bill below what you are paying…read morenow is that they have removed all protection on all devices and up your plan. Never was it discussed how they were getting the phone bill less just did it. He was rushing to get more sales and moving through everything so fast. Telling me the tablets were free, not that it would also up our bill. Getting us a new tower for internet, not indicating that it changed our plan. All of this also removed our previous grandfathered plan. The person was multi-tasking working with multiple people many times that I was in there it was clear he was just in it for the sales. People should know this is a retail store only worried about sales and making things sound great. Go to a direct corporate center before going to a retail store. I feel very deceived by this whole experience.

Purchased a car charger with USB port as the old one gave out after a few years. When I got home I…read moreupacked the charger and the next time I drove I used the charger only to find it didn't work. I returned to the store with the defective charger and receipt to exchange it for a working charger and they refused saying they don't warranty accessories. Contacted Verizon Wireless customer support and they gave me a credit for the charger. Don't do business with this store. They don't back up their products.

It is so disappointing to have to write a bad review, but sometimes it is necessary. Today we had a…read moreshocking customer service experience and other consumers must be warned: these people will sell you a defective product and will not stand behind it. Further, they will claim that the phrase "all sales are final" printed on the receipt allows them to sell defective products. In the real world, this is called fraud. In We R Wireless-land, the sales person will give you snark about how you should have read the receipt instead of asking to exchange the defective accessory for an operable one. Fortunately, because this outfit is a franchisee of Verizon Wireless we were able to appeal to Verizon Wireless' very professional customer support line to get a refund for the defective accessory. We are very satisfied with the resolution. Verizon Wireless should look very carefully at franchisees such as We R Wireless because their horrible customer service damages the Verizon Wireless brand.

When you drop your phone and see a vertical white line that resembles the Light Saber laser -not a…read moregood sign! After some online research (none of the tips fixed it) and consulting my Local At&T store, my screen needed to be replaced unfortunately. This spot was a Yelp find. A small store with accessories (covers, chargers mostly) & some refurbished phones for sale-but it's all about the repairs. I was quoted $129 to replace my iPhone screen. 30-40 minutes for the work. I opted to leave. When I returned my phone was not ready as the Technician noticed my battery was swollen and recommended replacing it. "No thanks as I'm not going to keep this phone much longer." I looked at their price list and noticed there was a budget screen for $95. Ok I'll go with that one instead. Would have been good to mention this in the beginning. Also a 10% discount is available with Yelp check in-didn't see this til after. Service was good and engaging overall with some good information about the repair, etc. My phone is back to pre Light Saber state. Only recommendation would be to give all of the options upfront. They provide a 90 day warranty. Would I recommend Swift Mobile-Yes

Very quick and convenient place to get fixes, but I can't say that it was good quality. I went for…read morea camera lenses repair because I was told by my phone service if I got it fixed, I could get full price trade in value. The repair was $96 and took them 9 minutes to do. When you have the camera it looks as clear as I can remember, thankfully, but on the lenses itself, you can see dust particles and the broken glass from the original lenses underneath. I would have thought the old glass would be cleared completely before putting on a new one but I guess they don't do that. I could have bought a $10/15 lenses repair kit myself off Amazon and done better in my opinion. I just over paid for convenience and hope I can't get my full trade in value for this.. or I just wasted my time/money.

Worthless. They claimed to have my part so I drove 30 minutes out there waited for an hour to…read morereturn and have them tell me they had the wrong part. Then I ordered it from them again and they gave my part to someone else. I ordered it a third time and never heard back. Took my phone to Beyond Electronics at White Marsh today and they fixed it for less and in 15 minutes..with the part in stock.The Hook Up also has a sign on the counter asking customers to give 5 star reviews for $5 off. Sham. As an update: I have been contacted by the owner trying to give me gift cards and other things to make up for my experience if I promise to remove my review. My phone was fixed by another reputable company and I do not want anything from your store. Moreover, this is a review site where we write honest reviews of what happened in our business interactions. I trust and use Yelp myself for many different things and would hope I'm receiving honest reviews which is exactly what mine is. I am not going to get paid off by a business owner. They also have one of their friends harassing me on Yelp with multiple messages asking me to take their deal and remove my review.

this is the worst place ever! I should have guessed by the…read morename of course. So I went there to get my cracked ipod touch fixed. It still played music, I just wanted to fixed the screen. they charm you into signing the contract without reading it by making conversation while you are going over it. thennnn when I came back to pick up my Ipod, the manager brings it out to me and says okay well we were able to fix the screen but something went wrong with the mother board. I try to charge it and got nothing. I come back and tell him I was not pleased and he says "we let you keep the screen!" are you kidding me? So he gives me about $30 out of the $80 I paid them to basically break my iPod. do me a favor and just skip this place and go somewhere more legit. thanks

Verizon is a terrible company tied to a scammer bank. That synchrony bank is scamming every person…read moreI know and fabricating fake charges and they need the law to look into their business practices. Verizon forces the elderly to get a verizon credit card claiming they have to to pay for the phones and the horrible credit card charges enormous interest rates and fake extra fees. They target the vulnerable and stress them out to the limit. I hear from so many people how scamming this synchrony bank is. Please stay away from them. You DONT NEED to get a credit card to get a phone. Please BEWARE and stay away from them. If verizon is associated with such a horrible company then they are just as bad and scammers.

This is the BEST Verizon Store in Havre de Grace, MD. There is a larger store but my family refuses…read moreto go there. My husband and I went there ONCE with our sons looking for 4 phones and we were ignored by EVERY EMPLOYEE there. We then went to Wireless Nation and bought 4 phones with accessories. This small store has a young woman named Ashlee who is very pleasant and she is so knowledgeable. Thank you Wireless Nation. You have served our family for nearly 20 years. We always wind up coming back to you.