was fantastic to work with and turned a stressful experience into a pleasant one. I had been to…read morethree other stores trying to get a simple which every associate to turn into a headache. Shawna made it a and I was the store in less than an hour. While I was there, I also watched her handle a stressful situation with an irate customer that was not her fault with Grace. Once again, she turned a stressful situation into a pleasant one for that customer as well. In a world where most cell phone store employees seem to be absolutely terrible I highly suggest AT&T take notice of Shawna's actions and make sure treated very well. Because if I needed someone like her in my business, I would have made her an offer on the spot. Great job again Shawna!

What an absolutely AWESOME place! I went in with several questions about my myriad accounts and…read morecame out with answers to all of them...and a much better deal on my accounts than I ever read about online! There are times when going to a sticks-and-bricks location and speaking to an actual, who in this case happened to be the owner!, than trying to navigate the unwieldy, often impossible online "customer service" function AT&T has. Go here! You will not be disappointed by the way they treat you.

Purchased a car charger with USB port as the old one gave out after a few years. When I got home I…read moreupacked the charger and the next time I drove I used the charger only to find it didn't work. I returned to the store with the defective charger and receipt to exchange it for a working charger and they refused saying they don't warranty accessories. Contacted Verizon Wireless customer support and they gave me a credit for the charger. Don't do business with this store. They don't back up their products.

It is so disappointing to have to write a bad review, but sometimes it is necessary. Today we had a…read moreshocking customer service experience and other consumers must be warned: these people will sell you a defective product and will not stand behind it. Further, they will claim that the phrase "all sales are final" printed on the receipt allows them to sell defective products. In the real world, this is called fraud. In We R Wireless-land, the sales person will give you snark about how you should have read the receipt instead of asking to exchange the defective accessory for an operable one. Fortunately, because this outfit is a franchisee of Verizon Wireless we were able to appeal to Verizon Wireless' very professional customer support line to get a refund for the defective accessory. We are very satisfied with the resolution. Verizon Wireless should look very carefully at franchisees such as We R Wireless because their horrible customer service damages the Verizon Wireless brand.

Verizon is a terrible company tied to a scammer bank. That synchrony bank is scamming every person…read moreI know and fabricating fake charges and they need the law to look into their business practices. Verizon forces the elderly to get a verizon credit card claiming they have to to pay for the phones and the horrible credit card charges enormous interest rates and fake extra fees. They target the vulnerable and stress them out to the limit. I hear from so many people how scamming this synchrony bank is. Please stay away from them. You DONT NEED to get a credit card to get a phone. Please BEWARE and stay away from them. If verizon is associated with such a horrible company then they are just as bad and scammers.

This is the BEST Verizon Store in Havre de Grace, MD. There is a larger store but my family refuses…read moreto go there. My husband and I went there ONCE with our sons looking for 4 phones and we were ignored by EVERY EMPLOYEE there. We then went to Wireless Nation and bought 4 phones with accessories. This small store has a young woman named Ashlee who is very pleasant and she is so knowledgeable. Thank you Wireless Nation. You have served our family for nearly 20 years. We always wind up coming back to you.

Just got told to fuck myself and get out of his store Came…read morein asking for help. I'm upset because my husband is dying in my living room. My phone went dead suddenly ., needed emergency help. The guy said he didn't like the way I was treating him. Told him I was upset because of my situation. Told me to fuck myself and get out of his store. Got very aggressive. Be careful

They stayed to get my phone completely done after closing. He was professional and never had…read moreproblems with the repair!! Shattered backside of iPhone

They saved me from buying a new phone. My son's phone was dropped a few times and didn't react to…read moretouch. We couldn't unlock the phone (because touch function was messed up as I was explained later by Sinan) and display had a variety of multicolored lines. The phone was out of warranty and a friend suggested to take it to "FixItAll" on the Main Street. To my surprise they were able to fix it, which saved us from buying a new phone. Fantastic customer service! Very quick & quality repair. Highly recommend!

0 stars. I took my iPad in for a simple screen repair. Everything else worked fine. When i…read morepicked it up...$223 later, it was locked out, permanently. It required a total wipe and reset. DO NOT GO HERE!!!!!

Worthless. They claimed to have my part so I drove 30 minutes out there waited for an hour to…read morereturn and have them tell me they had the wrong part. Then I ordered it from them again and they gave my part to someone else. I ordered it a third time and never heard back. Took my phone to Beyond Electronics at White Marsh today and they fixed it for less and in 15 minutes..with the part in stock.The Hook Up also has a sign on the counter asking customers to give 5 star reviews for $5 off. Sham. As an update: I have been contacted by the owner trying to give me gift cards and other things to make up for my experience if I promise to remove my review. My phone was fixed by another reputable company and I do not want anything from your store. Moreover, this is a review site where we write honest reviews of what happened in our business interactions. I trust and use Yelp myself for many different things and would hope I'm receiving honest reviews which is exactly what mine is. I am not going to get paid off by a business owner. They also have one of their friends harassing me on Yelp with multiple messages asking me to take their deal and remove my review.

this is the worst place ever! I should have guessed by the…read morename of course. So I went there to get my cracked ipod touch fixed. It still played music, I just wanted to fixed the screen. they charm you into signing the contract without reading it by making conversation while you are going over it. thennnn when I came back to pick up my Ipod, the manager brings it out to me and says okay well we were able to fix the screen but something went wrong with the mother board. I try to charge it and got nothing. I come back and tell him I was not pleased and he says "we let you keep the screen!" are you kidding me? So he gives me about $30 out of the $80 I paid them to basically break my iPod. do me a favor and just skip this place and go somewhere more legit. thanks

i would not recommend using this service. bad service, they are bad @ communication, they sell…read morebroken products

From the owner: We come to your location, wherever you are, on demand, and repair your phone on the spot! Most…read morephone repairs take less than 15 minutes, and We do not even have to come in the home! We have 10 years of experience, and are the best known, and most trusted phone repair business in Baltimore. Same day Availability!