Worst customer service ever! West Ave Jackson MI. Waited in line for 20 minutes to get up to the…read morecounter and she left me standing there. had to get back in line and waited another 10 minutes only for the other associate to be the rudest person I ever met. Will NOT go back!

Recently had to fill a prescription at the CVS located on West Ave. in Jackson. I was told it would…read morebe 15 minutes or so and I'd be paged when it was ready. I finally was paged and went to the pick up window. There were several people behind the pharmacy desk in back filling prescriptions who saw me but no one acknowledged me or said anything like, "Sorry, we'll be with you in a minute." Why would you page someone then not have their prescription ready??! Why would you ignore them after you'd paged them??! When I got the prescription I told the clerk I was going to run it through GoodRx. Her attitude was like I was putting her out. I'd had enough of the place and the price without GoodRx wasn't much, so I paid it just to be out of there. Bad experience, awful customer service and I won't go back again. Take your business to someone else who appreciates it and treats you with courtesy. These people do not.

Just waited over10 minutes for one customer ahead of me at the drive up window. There was a long…read moreline of people behind me waiting. The clerk seemed surprised to see that.

It's been a true pleasure transitioning to Brown's from Rite Aid. I made sure that my 98 year old…read morefather also changed all his prescriptions over to Brown's on Robinson Road, which is actually about five or six minutes closer to him and even closer to me, which is helpful indeed. We have only had positive experiences and are very happy with our choice to go with Brown's! They're very friendly and attentive to each of us and bend over backwards to make sure everything is correct, quick and easy to use. We are very grateful for the friendly staff and that's worth a lot more than anything else as far as we are concerned! Much obliged!

Ok but you have to have their card to save any money here. Pricey and hardly anyone working in…read morehere. I don't suggest stopping unless you use the pharmacy.

Very clean. A little bit of everything, quality items- name brand. Staff has always been helpful…read more Even do passport pictures right on the spot.

Would like to see more employees for questions or help. Would like to know more about shopping,…read morepick up & delivery for handicapped or elderly. Thank you!

It was definitely a pleasant trip... Low crowds due to the rain storm and kept our trip here easy…read moreand free of trying to navigate around other people

My husband had his vax appointment here and it was SUPER speedy and efficient. When I took my mom…read moreand grandma to their appointments earlier in the week at a different location they were short staffed so it took a little while longer (about an hour start to finish for both, including 15 minutes post vaxx time where they have you wait to make sure you don't have a reaction) whereas my husband was in and out in about 20 minutes, including sign-in and the post-shot lingering time. This location is a bit smaller than some of the others I've recently been too and because of that they don't have a dedicated private vaccination room like some other drug stores. Instead they just come out into the waiting area and poke ya. But the pharmacist that administered the shot was really friendly and gentle. My husband said he didn't even feel a thing and the pharmacist talked to us a bit about the needles they use and the brand and how it's meant to be as painless as possible. NICE! So if you're afraid of needles, don't be afraid of these! We roamed around the store for a bit waiting for the all clear after and browsed. This location hasn't been renovated like some of the others I've been to recently but it's still clean and well stocked.

This is the pharmacy I use. Ava and the rest of the pharmacists are awesome. They see me coming and…read moredon't even need to ask my name, they just grab my prescriptions for me. The customer service is above and beyond. They are so friendly and interactive and take the time to answer any questions I may have. If I have a problem with a provider not getting a pre auth of a med for me they will talk to the dr's office to advocate for me so I can get the meds I need. I highly recommend this pharmacy.

Better pick up service through the pharmacy. It's rare to get order right the first time.read more

This Walgreens is run poorly in the pharmacy. I went in around the first of June to switch my meds…read moreand insurance over. I told them specifically that I don't want my meds refilled because the insurance won't cover YET because they were refilled recently at meijer but meijer is changing their pharmacy systems so I needed to move to a new pharmacy so I chose this (bad idea I learned!) and she decided to push the meds through anyways! The meds of course rejected and it messed up everything on the insurance on her end, and she had to fix everything. (Haha). Well now though for over a week I've had my meds sitting there on a rack that I can't actually get because my insurance won't pay and I don't actually need right now, but it ate up my refills from my doctor thanks to this girl, and I tried to hit cancel and call and they haven't even cancelled. Just sitting there saying "canceling". I keep getting robo calls from this location saying my meds are ready but I tried to cancel. What is going on? This place is awful. Probably the worst pharmacy experience I've ever had! Now I need to call my doctor and have her force the refill to reject so they can restock it and I'm going to close my Walgreens account. Do not go to this location. They are not in tune with their customers.