The customer service is excellent as the owner was very fast at getting back to me and attentiveread more

The man was so nice, and quick. He helped me unload and load the mower. Can't wait to use. I highly…read morerecommend him.

I needed a tire repaired and they had it repaired a day earlier than promised…read more Excellent service and the folks there where very friendly. :)

Dropped my mower for a repair was told it would take 6 weeks to fix, it took 8 weeks instead! So…read moreI'm the day it was FINALLY ready I go to pick it up wait 20 mins behind the counter for someone to ask if they could help me they finally bring the mower out, charge me $164, I take it home and it won't start! One star is simply too generous

A bad situation made worse! Do not trust this business. Zero communication. Zero follow through…read more Over the course of a 6 week period, I experienced 5 no-call, no-shows. Was only able to get Neal over to do the agreed upon engine swap, after I contacted my banks' fraud division to freeze the money I sent weeks earlier. Once that happened, Neal re-appeared at my doorstep with an old clunker of an engine, that he probably got for free somewhere. I previously had a 24hp engine, and Neal showed up with a 12.5 hp engine that was far underpowered for what my mower requires. Current state of things: The mower has been totally hooptified. It starts, but it spews out blue smoke, chemicals and fumes. Another thing thats odd, it only runs on level ground. When attempting to go up an incline, the engine shuts off. If that wasn't bad enough, Neal didn't properly bolt down the engine to the chassis. Discovered that out when I went to start it the other day and the motor almost flew off the frame! I have reached out to Neal several times to finish the job and make this right, but i have only been met with radio silence. Took my $700 and ran.

Attempted to get me to pay a deposit after booking and not having told me previously that a deposit…read morefor booking was "required". Showed up late (but did call) and had the wrong parts for my mower tune up. Did a portion of the work, left my mower in a completely broken state, saying that he would come back the next day with the correct parts to finish...from that point he never called, took my call, or returned a text message. I had to get the work completed elsewhere . Completely worthless engagement, DO NOT USE THIS COMPANY.

Best lawn mower repair service in Kansas City…read more They gave me an estimate and fixed it very quickly. My lawn mower runs very smoothly. This was something I would not have been able to accomplish on my own.

I had a disappointing experience at Smitty's Lawn & Garden Equipment. I chose to shop at a…read morespecialty store rather than a big-box retailer because I expected knowledgeable guidance, but that didn't end up being the case. I initially was seeking a gas powered push mower but ultimately purchased an electric push mower based on a salesperson's recommendation. I asked the salesperson specifically if the electric push mower would bag leaves well, since I have several large trees. He assured me it would, but after less than an hour of use, it was clear it didn't have enough vacuum power to do the job. The owner was helpful when I called and allowed me to return the mower and apply the balance toward another purchase, although I was charged a 20% restocking fee. In hindsight, I would have been better off going to a big-box store with a more flexible return policy. When I returned to the store to look at replacement options, the same salesperson came out to assist me. During the process of finding a replacement lawnmower, the interaction did not go as smoothly as I had hoped. I asked if someone else could help me, but that wasn't an option. Based on how I was treated by the salesperson, I cannot recommend this store. I prefer supporting small businesses, but this visit didn't work out for me.

Our Craftsmen mower has been giving us trouble for months. Prior to visiting Maisch, we had it…read moreserviced twice at Ranchmart ACE only to have the same issue reappear both times. So we decided to give Maisch a try. They identified a part they thought might be responsible for our issue (I believe it was the choke valve) and replaced it. We got it home and it worked fine that first time out, but two weeks later, when it was time to mow the lawn again, same problem reappeared again! Three attempts to get the problem fixed, and $180 dollars later, I was ready to chuck the mower and buy a new one. But the wife insisted I take it back to Maisch one more time. This time they replaced the carburetor, and did it for free!! Not sure yet if the problem is permanently fixed, but either way, Maisch is definitely the model of excellent customer service. We will trust them with all our future mower repair needs and recommend our friends do the same.

I would highly recommend this business. I was having problems with my lawnmower. The technician was…read morevery friendly. He came to my house of course for an additional fee took care of the problem and my lawnmower is running like a charm. It was $160 a little pricey, but I think it was worth it. It's very convenient. I did have problems with making an appointment online. They actually did not have my appointment, but they rectified it immediately and was able to send out a technician so I would suggest if you make an appointment online to call and just verify.

Lousy front desk. The guy goes off on a rant about ethanol before I even can get a few words out…read moreof my mouth. I explain that it is the aromatic variations in fuels potentially being a problem. He has no idea what I'm talking about. Front desk totally disconnected from the service dept. Sevice dept looked at my self propelled push mower 2X. Supposedly replace the carburetor the first time. I took it home and used it once. It died at the end of one hour use. I took it back waited two weeks and they said it would cost more to fix than it was worth. Then tried to sell me a piece of junk JD push mower. I passed. Now on to my Z245 JD. Did my own work cleaning the carburetor on my rider in my garage. Changed the spark plugs, confirmed fuel pump was working and fuel filter was clear. Called the biz to talk to service dept to ask a question. Waited over 5 min. Finally the front desk picked up again and offered to help. First thing blamed ethanol. I called BS. He admitted he wasn't a fuel expert and didn't know anything other than they switched fuel across the street. There are hundreds of ingredients in fuel and vary widely. Ethanol is not one of them. It is either zero or 10%. I've run that mower on E30 for two summers while I could get the product in South Dakota. It's a great product and 94 octane and ethanol DOES NOT make your seals crack or become brittle. It is the aromatics in the gasoline. I've done the work. I give them up to a two because the counter guy suggested I run carb cleaner direct and see if it starts. Find another dealer! These guys are the worst and not timely or trustworthy.

Anxious man hurries too fast and stubs big toe. Purchased a $7500 stander commercial lawnmower…read more The only inventory they had was the floor unit. Took it home and it broke down and was brought in for repairs 4 times in the first 45 days. Elaborate excuse seldom truth. Service dept admitted that had "non john deere parts". I demanded a new unit as replacement for the lemon and paid additional fees. Only after I contacted John Deere Corporate directly with the complaint did the dealership finally reluctantly give me a new working unit. Arrogant salesmen, like fish out of sea, does not improve with age. The dealership has no inventory and their management and salesman attitudes are lousy. If you want decent service or to buy some actual new inventory, Van Wall Equipment in Olathe can provide better service and cheaper prices.