Just left the bank after a fantastic transaction with Shannen the assistant manager…read more So helpful. Went above & beyond. Very patient. I would highly recommend.

It seems they're unaware of how unclear their process is. They provide solutions to the best of…read moretheir ability but it would be great if they could work on being more understanding to their clients. Moving elsewhere, did not enjoy my experience.

I have always had the very best service from this branch. Everyone is friendly and helpful. Even…read moreduring Covid-19 they have always been there no matter what .

I want to thank Wendy Holmes, at the Vernon Hartford Turnpike location, she ia a Personal Financial…read moreAssistant, I recently lost my wife and needed to manage some accounts she had, Wendy was thoughtful, courtious and knowlegable, she exceded expectations, thank you Wendy - Douglas Parks

Depositor beware! I opened a 6-month CD a year ago and was very specific in that I wanted an…read moreaccount that would renew with no intervention, at a decent rate. Well on the first maturity 6 months age the interest creditted was about $24 and since I had no need of the funds at that time I left it alone. To my dismay the second maturity that just processed credit the CD with 0.23 (23 cents!) in interest! Who in their right mind would tie up money for 6 months to earn pennies? This automatic renewal option is thief!

I'm 49 years old I've had a bank account since I was 13 I have been shopping online since shopping…read moreonline was possible I have always used my card online and I've always had the charger show for any purchases I have made I have never had a purchase that was pending payment be removed or dropped as m&T Bank called it before it was paid or before I made a claim that it was fraudulent m&T however will drop a pending charge as if it didn't exist make the money available to you again and then when you think you have money in your account and spend it and a day later the pending charge comes back to pay the business that was originally owed money m&T will pay them and make it a deficit in your account now we're not talking overdraft we're just saying you no longer have the amount of money in your account you are never warned that pending charges will be dropped at some point possibly but they claim it is in the terms and services the thing that they read to you when you first get your bank account and they even have you sign a paper making sure you understand what the terms and services they have just read you are and yet something as important as pending charges for a transaction can just randomly be dropped from your account until after you don't have enough money to pay for it and the company comes to collect then depending charge will go back on your account they will take the money and you will be in debt to the bank for how much ever was taken out of the account when you didn't have any money. Moral of the story is even though they read to you the terms of service agreement ask them is it possible charges can be dropped that are pending and have not been paid or fought against as fraudulent?

Excellent credit union, very personable service and friendly people. I really like…read more Building is nice and clean and comfortable.

They have been rude and condescending to me many times. They have taken what should have been…read moresimple pleasant transactions and escalate the situation until I am losing my patience. The last time everyone including the supervisor heard her speak sarcastically to me and made it look like I was being unreasonable. I asked my friend to come in so she could help me and once she stepped in the whole demeanor changed and there was no problem, and I was treated respectfully as I should have been in the 1st place. This is only the most recent of many unpleasant experiences at this location, and the supervisor on duty is in another branch unavailable to me. I see all these other great reviews it only makes me take their abuse all the more personally.

I wish there could be a negative, we are taking a small home equity loan , to get Kimmarie to even…read morecall back was impossible ... so we corresponded via email . we followed the directions in the email only to be chastised why did we respond to the link in the email and not her directly. we followed the directions in the email. Took a half day off at work to be told your loan paperwork isn't ready. The entire experience has been absolutely horrific and we have credit scores of 840 ! From start to still not finished experience has been extremely disappointing.

I hold all my personal and business accounts at the South Windsor branch and the service from all…read moreassociates there has been very professional. I have also had to visit other branches in East Hartford and Bloomfield and they have been great as well. Thank you AEFCU!

New in town, went here today and was able to get an actual FREE checking account (Yes, like Santa…read moreClaus and the Easter Bunny, they do EXIST!) with no hassle, weird balance minimum requirements, minimum opening deposit, or direct deposit requirements! Oh, and btw, they didn't ask for my first born either~although extracting the vial of blood was a bit catchy! :-) seriously, really nice experience thus far!

My boyfriend and I went here looking to get rates on a house mortgage. We had gone to another…read morecompany to be able to compare. The tellers were all very polite and we have met with Tristan twice to discuss the mortgage. He has been so nice and accommodating and he is the reason we have decided to go with Windsor federal savings for our mortgage. Plus the rates are great which is a bonus! We were so happy with our service that we will be opening up bank accounts and recommending the place to our friends!

From the owner: At Windsor Federal, we put community first. "Neighbors Helping Neighbors" is much more than a…read moretagline for us; it speaks to our culture, and values, as an organization. We're here for you - our customers, neighbors, and communities.

This is my favorite place to Bank everyone who works in this bank is very good at what they do…read moreand always treats me well I recommend them to anyone who what to have a great experience . Steve

For personal service or to speak with someone this bank is terrible. I am going to actually change…read morewhere I do my banking as I cannot endure the "no one there" status.