My bridal party had our money stolen by a different shop that shut down suddenly and without any contact back in December. Wedding Shoppe Inc was immensely helpful and kind during that incredibly stressful time. They accepted the dresses for us from the manufacturer, and only charged the cost to them for the dresses (since it was our second time paying for them). They even rush-ordered three dresses that were originally ordered incorrectly by the first shop, at no extra charge, and they shipped all of the dresses to me at no cost. On top of all that, they were incredibly sweet and wished us much better luck with the rest of planning. They were absolute life savers and clearly care about their brides. read more

Ordered tuxes for my wedding party, they were the best value by far compared to the other local competitors. They had a children tux which we purchased for two members of the wedding party. It was significantly cheaper to buy the children's tuxes opposed to renting them and we really appreciate that they guided us in this direction because it saved several hundred dollars and the kids got to keep their cute little kids tuxes. My tux fit me perfectly and no alterations had to be performed. Several members of my wedding party did require some alterations which were done the same day or overnight. read more

The dress was amazing. The initial help was good. My only complain there is the contract was not inclusive to a gay couple so I was referred to as the bride.. A funny moment except for the fact when I called to complain about the speed in which the dress was coming they called me ma'am and the bride multiple times.. My maid of honors dress was a month and a half late. It arrived a week before my wedding and needed to be altered. The manager basically told me that if the dress didn't arrive on time we were stuck with it. Would not recommend. read more

I called ahead to the store for a Sherri Hill dress that I wanted to put on hold that was sold out everywhere. I gave the style number and they put it on hold. I was unable to go pick it up so I sent my Mom and we are the same size so she tried it on for fit and bought it. She brought the dress home only for me to notice that it was so different from the image that I fell in love with. (The flaws in the dress are Sherri Hill's fault). I called and asked if I could exchange this under the circumstances (I sent them an email with side-by-side images) and they said that was fine. I was very nervous coming in to exchange thinking that they were upset with me, I was wrong. The customer service was great!! And I ended up buying two dresses and paying the difference. Without this customer service and help and understanding they gave I would not have had a great experience at prom with a dress I didn't love. Now I have two dresses I love and left the shop very happy! Thank you ladies in the prom department!!!! read more

DO NOT GO HERE!!! I am beyond frustrated with this place, I ordered my bridesmaid dresses from here. Not only did they overcharge me, they didn't notify me when they came in and they suggested the complete wrong sizes for my bridesmaids. I have a 10 year old Jr. Bridesmaid and they ordered her a size 2, she is swimming in this and literally will have to get more alterations than the dress is probably even worth. I cannot stress enough how much stress going through this place has given me. I have not stressed about anything wedding related until this point. If you are looking for a stress-free wedding/bridesmaid dress experience, definitely look elsewhere. read more

I had a wonderful experience at the Wedding Shoppe! When trying on dresses my consultant made me feel very comfortable and truly listened to what I had to say. Each dress I tried on was within my budget. I paid an extra fee to have my dress stored at the Wedding Shoppe until closer to my wedding day, but was able to come in and try it on twice. Everything went smoothly here. Very professional, I would recommend to anyone! read more

I just had my appointment this weekend at the Wedding Shoppe. It was my first time trying on wedding dresses and ended up being my last! It was a little intimidating because you are in front of several groups when showing your gown to whoever came with you. We worked with Cali and she was amazing. She quickly figured out what I was looking for and helped me find the one! read more

Willow is great! I went in with many different ideas of things that I wanted in my dress. She was able to take little pieces of feedback here and there and put it all together to pick out my dream dress. Probably not something I would have picked up off the rack, but I loved it the second I put it on. She was very patient and very enthusiastic for us! read more

HORRIBLE SELECTION FOR MOTHER-OF-THE-BRIDE GOWNS. After looking through the website, I was under the impression that The Wedding Shoppe would have dozens and dozens of mother-of the-bride dresses available. Well, the selection was just awful. Their "mother-of-bride" samples are located in a dimly-lit basement and the rack of dresses was about three feet wide. I'm estimating they had only 10 to 15 dresses to choose from - and most quite unattractive. The person assisting me and my daughter simply pointed at the rack and said, "well, there they are...", and didn't offer to help us look, or ask any questions about what we were looking for. After shopping a few department stores, I had really hoped for a more personalized experience with lots of selection at a bridal store. Boy, was I wrong. read more

Wedding Shoppe was the second store that I visited to try on wedding dresses. I made the appointment for a Saturday morning at 9am, knowing that it would probably be a little busy, but at least it was the beginning of the day, so the associates wouldn't be behind. Upon getting to the Shoppe I met with my bridal consultant (whose name I can't remember), and showed her some pictures of dresses that I liked. She had me pull a few dresses which was overwhelming, because they have SO many, and she pulled a few for me as well. I tried on a total of 10 or 11 dresses that day. One of the last ones that I tried on the associate had pulled for me, it was perfect. I really felt like she had listened and knew exactly what I was looking for. Even better she stayed well within the price range that I gave her. I think that ANY bride can shop here; they have dresses in various price points. I went back to purchase the dress a week later. The dress and accessories came in very quickly and I got to go back and try them back on. The associates were great about letting me try on jewelry, but not being too pushy and trying to convince you to buy it immediately, which was nice. I also purchased bridesmaid dresses from the Wedding Shoppe. Again I made an appointment on a Saturday morning with two of my bridesmaids. The Wedding Shoppe has a huge assortment of bridesmaid dresses. We tried quite a few on, and the bridesmaid associate tracked all the top choices so I could think on it for a while. I had to find a Jr. Bridesmaid dress, and they were very helpful in trying to find something that would go with the bridesmaid dresses I had picked out. Overall my experience with the Wedding Shoppe has been great. I have called a number of times with random questions, and they are always helpful. More importantly I have never felt like I was forced into making a decision until I felt ready. They have dresses at a number of different price points, so they really fit into my budget as well. I rated them four stars, based on the fact that I plan to continue working with them and can't give a full 5 stars until I have everything complete! read more

I had a wonderful experience shopping for my dress and bridesmaids at this store. My sales lady Patty was great to work with and found me the perfect dress and the bridesmaids lady (I cant remember her name) was equally as helpful. My wedding was a day to remember and I loved how everything looked in my pictures. I was able to find amazing dresses and my bridesmaids and I were able to stay within a budget. I would recommend this store to other brides. The only thing I would say is to make sure you make an appointment, this store can be crazy busy, but its well worth the visit. read more

Wonderful service. I ordered my bridal hair accessory from the wedding shoppe website, it was half the price as anywhere else! AND when it arrived it was Bel Aire, not a knockoff! They gave me an expected delivery date, which got pushed back because the item had not gotten to their store yet. I emailed the customer service lady, Angi, she got right back to me, gave me a second date (1.5 weeks later) and it came in the exact day she said it would. I couldn't be happier :) read more

Just love the Wedding Shoppe. My Daughter in law was treated with respect and kindness. The sales associates were great, alterations were awesome( wish I could sew like that:)! The veil ( Made by alterations) so perfectly matched her dress, just beautiful! My Daughter in law had no real budget, if she saw "The Dress" she was able to get it, but not once did the sales clerk bring her way expensive dresses,or push them on her. The sales clerk brought dresses that made my Daughter in law even more gorgeous! Thanks Wedding Shoppe:) ~ Your a class act!!!! read more

I had such a wonderful experience at The Wedding Shoppe! The employees were very friendly and helpful and I enjoyed my time there. After my appointment I ended up deciding on a beautiful Sotterro and Midgley gown and can't wait to wear it next September! The best thing is, I got it for about $400 less than what it retails for because there was a Maggie Sotterro trunk show that weekend. I would recommend the Wedding Shoppe to any bride! The only reason I didn't give five stars is because of how awful parking is down on Grand. I understand this isn't The Wedding Shoppe's fault, but it was still a slight inconvenience. read more

I was so thrilled to discover the Wedding Shoppe, and particularly its Kennedy Blue collection, in the midst of my search for dresses for my bridesmaids. I had almost come to the conclusion that it was nearly impossible to find stylish, good quality, and affordable bridesmaids dresses in the right color for my wedding...but then I came across Kennedy Blue. The Kennedy Blue styles and colors are exactly what I have been looking for! Several of my bridesmaids specifically mentioned that they would like to get more bang for their buck by wearing a bridesmaids dress that they could wear again after the wedding. All of my girls love the fact that the Kennedy Blue line is designed specifically to be re-wearable. I also love the Wedding Shoppe's Find-Try-Buy service for their Kennedy Blue dresses. As a bride who lives far from Minnesota, I really appreciate the fact that the Wedding Shoppe accommodates customers outside of its region. I am still waiting to receive my sample dresses in the mail, but the customer service I received while signing up for this service was very friendly and helpful. I can't wait to see the dresses in person! :) read more

The dresses arrived today! Way ahead of schedule. They are beautiful.... however, we ordered through the wedding shoppe because of their exceptional prices trying to save my girls some money. There is a hidden fee that wasn't discussed on the website and we got charged another 192.16 COD for 3 dresses. It was customs and duty charges and it would have been nice to know prior to their arrival. Over all the service was great, the dresses are amazing, just be aware of customs and duty when shipping to Canada. Would I order from them again knowing about the charges--- Heck ya! but just a heads up for anyone else! read more

I had an incredibly disappointing experience at The Wedding Shoppe. I honestly don't know what all the rave reviews are about. First off, I am a plus size bride, so I was told when I made my appointment that I would be across the street where they do their alterations and sell prom dresses rather than at their main location. I was already starting to feel like I was being treated like a second class bride. My group arrived about five minutes early for our appointment. It's a good thing we did because it took at least that long to get the attention of one of the three women behind their desk. It was INSANE in that entryway. People were running around everywhere. So much coming and going, but there was no "waiting area" for us to be out of the way -- we were forced to stand right inside the door and do our best to dodge traffic. It took them about fifteen minutes past our scheduled appointment time for them to come and get us and take us back to where I'd be trying on dresses. When we got back there, I was immediately disappointed in their selection. The dressing room was spacious (although the decor of the whole place was atrocious), but there was no chair or bench for me to set my belongings on. Everything ended up in a pile on the floor. Our consultant was knowledgeable, but she didn't seem at all interested in helping me find my dress. I felt like a lot of what I said to her about what I was envisioning for my wedding went in one ear and out the other. Everyone in my party was immediately drawn to one dress in particular because of its unique color, but when we told her that, she instead pulled the same dress in a basic ivory for me to try on. The only reason I was able to put the other dress on was because the ivory one was quite large and the other was a smaller sample size. While putting dresses on, the consultant didn't provide much assistance getting into the dresses. I was accustomed to getting help "diving" in to dresses, or when I was stepping in, having a "hole" made through the layers so I could step onto the floor and not the dress. She basically just handed me a dress and waited for me to figure out how to get into it and then she'd lace me up or clip me in. During the appointment, our consultant disappeared twice for surprising amounts of time. Like, ten-fifteen minutes. Eventually my aunt ended up helping me in and out of dresses because we didn't want to wait around for her. The only time I feel like our consultant truly engaged me was at the very end of our appointment when she was trying to make the sale. Bless her heart, my best friend and maid of honor took the consultant's card when it was offered because it was obvious to her that I was out of patience and would probably have thrown it away in full view of everyone. In the end, we decided that uniquely colored dress WAS the dress for me. It was reasonably priced at the store, but based on the terrible experience I'd had, I just couldn't bring myself to buy it from them. Luckily I was able to locate it brand new on a used wedding dress site for $250 less. read more

Bad customer service for sure! I bought a bridesmaid dress that they considered to be "custom made" (it was just a regular size off the rack) and because of this, and the fact that it had been more than 10 days since I received it, they refused to do anything at all for me. She simply just said "we can not, and will not do anything to help you". I realize I should have returned it sooner, but I didn't anticipate gaining a few pounds and not being able to fit into it! I'm now out 150 for a dress that should be easily returned. I would have been happy even with part of the money back instead of just being completely turned down! For my own wedding, I had gone to the bridal shop in Fargo North Dakota, and I bought a 300 dollar head piece that I later decided wouldnt work with my hair style. They said they absolutely would not return it when I bought it, but when I called and told them my situation, they were HAPPY to return it even though it was extra work for them. That is what customer service a all about! read more

If you are looking for a personal shopping experience, I wouldn't recommend shopping here on your first try. They might have a lot of dresses, but it seems more about the sale than the experience. I went to the Wedding Shoppe as my first place to try on dresses. I had four people with me on a Saturday morning, so they took us upstairs to our own small room. It was a little strange changing in the same room as the consultant and my family - even though there was a curtain separating my family rom me. At first, my consultant was really nice and helpful, and found five dresses that were similar to the pictures/style that I liked. Everybody loved the fifth dress, and I thought it might be the one, but all of a sudden I felt like the appointment had turned into only a 'sale' mode. I didn't get to try on any other dresses, paperwork was quickly put in front of me, and when I was slightly nervous about ordering the dress and asked to hold off, my consultant became very offended and pushy. I told her I had another appointment that afternoon and didn't feel comfortable picking only the 5th dress I had ever tried on. She made a few comments about how I would never find a better dress somewhere else and how all the other shops had outdated dresses, etc. At that point, it seemed as if she did not care at all about my experience or how I was feeling - it was all about selling the dress. So, I ended up not getting the dress and we went downstairs to bridesmaids. This area is a cluster. Very small and outdated dressing rooms. They put the 'Kennedy Blue' dresses (their own line) on display up front and my bridesmaid consultant was really pushing to sell them. When I wasn't thrilled about the style and the color options, my sister and I went to look at some of the dresses in the other back rooms. The consultant came over and seemed almost offended that we would be looking at other dresses than the Kennedy Blue's - we weren't able to pull our own dresses. We didn't get to try anything else on. And, we won't be purchasing the dresses there. It just seemed like, again, it was all about the sale. It was not about being helpful, or caring about our bridal shopping experience. read more

The only reason this place gets one star is that the brides maids dress I ordered was really well made and fit perfectly upon arrival. When I ordered my dress I was given a delivery date of January 31st which gave me roughly two months to have any alterations I needed done to be completed before the march wedding deadline. Luckily I didn't need any since they pushed my delivery date out a month and a half. Their reason was something about waiting for the designer to finish the dress and that they were running behind. I might have been okay with that reason if one of the other brides maids in my wedding party hadn't received their dress before I did when they ordered it a month after me! read more

BEYOND frustrated and upset!! Would NEVER recommend to anyone. 1. When I tried on wedding dresses, I gave them my budget, yet somehow EVERY dress they brought me to try on was around $1000 over budget. Not only that, but I had no clue about all of the dresses they actually have in house to try. They only let me choose from like 2 or 3 racks upstairs. It's funny because I ended up buy my dress somewhere else, and later when I went back, I found the one I bought but they had never showed it to me. 2. I HAD to get my bridesmaids dresses there (long story- found them online, this is the only place that you were able to try them on so we decided to go with it). The first trip with 2 bridesmaids, had a great experience. The SECOND time I went there with two other bridesmaids, the girl "helping us" -pointed to the dressed and told us to pull whatever we wanted and then left -didn't go to the dressing room with us. INSTEAD, she handed me (the bride) the clips to hold the dresses on my friends!! -ended up messing up the order and writing down different dresses on the contract! Fortunately, when my last bridesmaid when to try on her dress by herself, she sent me everyone's dress numbers and I found out that 3 out of the 5 of them were incorrect! Had 3 phone calls to them in one night to get it straightened out! 3. One bridesmaid ordered extra fabric and when the dresses arrived, it was not with them. I had to call again and they said they did have it at the store and they could ship it to me (no clue why it wasn't in the box with the dresses). THEN, it turns out they actually called my bridesmaid two months prior and made her come all the way out there to pick it up (when they should have just shipped it). So excited to be done with them! read more

I am never one to write reviews on anything but in this case I absolutely have to say something. I was extremely disappointed with the wedding shoppe. I'm a 23 year old bride looking for my dream dress. I went into the store with a list of dresses that I saw online that I knew I wanted to try on. I stated that I like a fit and flare and I do not like mermaids due to the way they fit. I was soon appointed to a consultant who had other thoughts for me. She didn't listen to what I wanted and instead picked out dresses that she liked which in most cases were mermaids. When I put on these gowns I was quick to say no I don't like this, do you have the dresses I had on my list? The consultant gave me a crude look and said this is a challenge for me because you don't like anything I am bringing you. So my mother who was with me suggested that we try on a different fit. With this the consultant said fine and goes and finds other dresses. As she goes and finds dresses I can hear her talking to another consultant saying that I was one of those brides..... While I was trying on my 7th gown that she had picked out for me she was quick to say this is the last dress for you, we have our other appointment waiting. I didn't even let her strap me in after she said that I just said okay I'm done then. I went over to my mom and said I guess that was it let's go home. Needless to say I walked out in tears. I will NEVER EVER suggest the wedding shoppe to anyone I know. read more

I feel awful writing a review about this entire place since my experience was ruined by the consultant I had. The consultant was pushy and rude. I showed her the pictures of the wedding dresses I would like and tried to describe my fiance's tastes as well. She grabbed what she could but later was too stubborn to even show me any other dresses--even though I told her I liked a v-neck line. I even asked about a designer that I knew they carried and she ignored my request to see one. She was not constructive nor listened to what I would like let alone, what my girlfriends would like to see me try on. When I mentioned to my friends that I liked the v-neck line, they asked if they could go back and look for one. She answered back, "If you can find any." She was clearly upset about my two girlfriend's opinions and rudely showed it through her body language and angrily telling the other staff member. She was even more upset that my fiance, who would pay for my dress, would even need a say in the dress. She took me aside and told me that this dress was all about me and what I liked, not about anyone else's tastes--making it seem as though my friends were the bad guys. Seriously, I felt like I was in a twisted version of "Say Yes to the Dress." She was overly confident in her sales, telling me over and over again that "the ladies ALWAYS buy on their first time here." She was disrespectful, pushy, and rude. Redeeming aspect was that my friends saw that another consultant working with another gal was long tempered and patient; finding her client "the one" dress. I would have bought my dress there if she didn't disrespect my friends, push me on putting a down payment, and was just more flexible and willing to admit that maybe the first few picks weren't that nice on my frame. I saw the horror in some of the other costumers' faces in regards to my experience. If this wasn't my first time wedding dress shopping, I think I would have left. Now I know better. read more

The Worst Customer Service I have ever had!!!! The Wedding Shoppe only cares about getting your money. Once they have your money you are on your own and if something isn't right with the dress you bought from them they will not help you. I have bought 2 bridesmaid dresses from the Wedding Shoppe. The first dress was two sizes too big and the second dress was a size too small and had a stain on it. Both times the shop didn't even care and wouldn't do anything to help fix the issues. The only suggestion they had was that I buy another dress from them (so that they could get even more money from me). I had to pay as much in alterations for the dresses as I did to buy the dresses. I will never buy anything from this shop again and I will advise anyone that I know that is getting married to go somewhere else to get their dresses. read more

I had an awesome experience at the Wedding Shoppe. After visiting a couple of other stores where I had to continually convey what I did and did not like, the Wedding Shoppe only pulled items that competed for my liking. I did bring a picture of a dress that I loved to help guide them. But up until visiting the Wedding Shoppe, I was continually told that an all-lace dress is impossible to find under $1,000. While this is still somewhat true, they took my interests to heart and showed me only what was in my $600-800 budget range (that I set because I knew I would have to spend some money on alterations). From the get go, they were honest about the fact that alterations for lace dresses are more costly and stuck to my budget range for the dress itself. I tried on some dresses and found the one I love, which happened to be a beautiful sample dress where the lace was still nice and not frayed at all. I got a $1500 dress for $799 because I chose the sample gown. While yes, it is a busy place, there is a reason for the busyness. Because they have over 1,000 dresses to choose from, while other bridal shops are really limited in there selection. So if you can, "get over the busy congested front area" and allow them to work with you like they did with me. Me and my 4 guests had our own private room and the staff were just so easy and fun to be around. NOTE: I am definitely that hyper-researcher and skeptical bride, but they won me over naturally from the moment they brought out only the type of dresses that interested me. :) read more

First daughter's wedding I was sized as a 16. I am a size 8, 10 at the most depending on the style. I had to pay $85 to have the dress altered. I also called the shoppe, and I also was told there was nothing could be done. Second Daughter.: found a dress I would like. I have waited 5 days for a call back to see if the dress is still available by the designer. Just called and was told I should hear from the shoppe within this week. I am not impressed at all by the customer service. There are lots of bridal shops. And your reviews are not the best. I'd do something about that. Leslie read more

While I had a decent experience buying my dress from the wedding shoppe, the bridesmaids dress shopping and alterations were a horrendous experience. The bridesmaids department was chaotic and the associates working there were not helpful at all. Mostly we sat around waiting for help, and when we asked for dresses in particular styles, we were told to just look for ourselves. We ended up going elsewhere for bridesmaids dresses The alterations could not have been worse. For the exorbitant amount they charge, you'd expect that they had some measure of professionalism and pride in their work. This does not seem to be the case. Between the first two fittings, nothing was actually done. Bra cups that had been ordered months before were not with the dress, much less sewn in. At a third fitting, my appt began an hour late. The seamstress was in a big rush, and pricked her finger, leaving several large blotches of blood on the dress. The belt that had been sewn on the dress was so crooked it needed to be redone. The bra cups still were not ordered / sewn in. At my "final" fitting, the blood had still not been removed, now dried on the dress for a week and a half. The bra cups still were not ordered / sewn in, and at this point, two weeks before the wedding, I was told they were out of stock and might not get them in on time. It was only after talking with a manager that I got any kind of movement on ensuring that the alterations would be done. I went in to try it on again, and the blood was finally gone and bra cups put in. When I picked up my dress the week of the wedding after pressing, there were large ironed-in creases all over the dress. I asked them to redo it, and there were still creases and areas not well pressed. We took the dress elsewhere to have it pressed. Would not recommend this place to anyone. The stress of planning a wedding is enough - no need to deal with more with shoddy work on your beautiful dress. read more

The bride ordered bridesmaids dresses for us from the Wedding Shoppe, although I know that she regrets that decision. She had several issues with them as a bride. (I will not speak for her.) As a bridesmaid, I did not have a good experience with them at all. They lost my measurements and tried to blame me. They did not have the correct price for the dress, which led to an argument and ended in them realizing their mistake, but NOT apologizing for the hassle. While I was in there for the second time, I witnessed a situation where they ordered the wrong dress for a bride. I was shocked that the bride seemed so cool about the situation. They were not being super helpful and were definitely not apologetic. Overall, bad customer service. I would not refer anyone to this place. read more

After going to a few other bridal shops, I went to the Wedding Shoppe and had the best experience. The other shops were very pushy and it was obvious that they were there to sell for commission. This made the day uncomfortable and more stressful. The Wedding Shoppe was the complete opposite. I never felt pressured to buy or go over my budget and the customer service went above and beyond my expectations. My family and friends also couldn't stop talking about how much more comfortable they felt at the Wedding Shoppe compared to the other shops. I highly recommend this store - especially if you are looking for unique and affordable dresses! read more

I recently shopped with my sister for her wedding dress at the Wedding Shoppe and she ended up ordering her dress here. She was really excited, until three months AFTER SHE ORDERED HER DRESS, the Wedding Shoppe called to ask her what size she wanted them to order. She panicked, thinking her dress would not get here in time, and the store claimed that they did not have any order processed for her dress but that they would "try to get it here in time". My sister completely panicked and referenced her bank account, which showed that she had been charged for the dress in Feb when she thought they had ordered it. The associate who called Rachel said they didn't know what was going on and would have the manager call her back. Long story short, Rachel had to make over 15 phone calls to the store over the course of 2-3 weeks in order to find out if her dress actually got ordered and would arrive in time for her alterations to be made. Finally, she got a manager on the phone who promised it was ordered and said that Rachel could get a $100 discount off of a veil. When we went into the store to try on the dress, Rachel tried on several veils and decided they are not her style. I politely asked if we could transfer the $100 discount to the dress. The associate wasn't sure, so she asked the owner, Lois. Lois was completely unconcerned with all of the issues we've had and said that the only discount she would allow was on accessories (again which Rachel didn't want to purchase). The associate asked another manager just to make sure we couldn't get the discount transferred to the dress. The other manager checked our record, admitted that we had had a ton of issues getting the dress (and Rachel had to spend a ton of stressful time on something that shouldn't have been the least bit stressful!), but that they couldn't give us the $100 off of the dress because we'd purchased it on sale (in a really rude/snotty tone as well). So.... basically we should have purchased our dress when it was regularly priced so they could discount it when they screwed up? What? They clearly did not care if we were satisfied or not because we had to buy the dress or wouldn't get one on time. I find it completely ridiculous that while the associates were friendly and tried to help, the manager and the OWNER didn't care enough about their customer service to allow a $100 credit to be applied to an expensive wedding gown. I will definitely be telling everyone I know to avoid this place. read more

Overall, I had a positive experience here. I decided to book my first appointment on a Saturday morning with my mom and--I would agree--heed their advice to avoid Saturday if possible. It was a bit hectic, and for someone a little more shy like me I wasn't totally comfortable stepping up on a pedestal in gowns I wasn't confident in in front of multiple groups of women! Still, my attendant, Rachael, was very nice and listened to what I liked and didn't like and continued to bring out new suggestions to get closer to the vision. In the end, I really loved two dresses (one was on my list, another was a suggestion), and I decided to take a little time to think about it before making my decision which she was totally fine with. She listened to my budget and stayed pretty close to it with the exception of one or two suggestions (neither was unreasonably out of budget). She was more than happy to help me in and out of the same two dresses multiple times in order to help me figure out what I preferred. She made sure to style the train perfectly so we could get a few photos. My next appointment was on a Friday morning, which I would recommend. The salon was a bit quieter and I felt less intimidated. It also helped that I'd been there before and knew what to expect. Again, everyone was very kind. This time Kayli and Willow helped me and they were both so sweet and made me feel comfortable and sure of my decision. I actually just tried on one dress this time because I kept thinking about it after I left my first appointment and had decided it was the one! In and out in about 45 minutes! My only word of caution would be to double-check the paperwork thoroughly before you leave! Somehow we accidentally got the wrong size dress on my order form (the sample size I had tried on, not the size we decided to order) and we didn't notice until we were in the car. They asked me to look at everything and I simply didn't notice until after I'd left when I checked it again. We went back inside and the ladies were SO apologetic and happy to correct the error, but I was glad to have double checked before I got all the way home. I later noticed my name was spelt wrong too, but hopefully that won't be any problem. Hopefully that was the only mishap and the order is placed correctly! Again, their kindness made up for it and it really wasn't any issue. I recommend The Wedding Shoppe for brides trying to stick to a budget. I felt they had a lot to choose from under $1,000 and that they tried to make the experience a nice one for me and my mom. It's definitely not as fancy as some of the designer loft wedding shopping experiences, but that really didn't matter to me and I found just what I was looking for within my budget. I just wanted this experience to be simple and fun for me and my mom, and they made it that way. This is an important purchase and it is nice to be treated with respect at any price point. I recommend shier brides/ brides that would like a bit more privacy book a weekday appointment. I just felt a lot more comfortable in that time frame and on the particular day I went, the other brides simply had one person with them rather than an entourage! Also keep in mind that you'll sort of be a part of a few other girl's experiences. The space is fairly small, with several dressing rooms... but then one shared area with mirrors and three pedestals where your guests will view each dress. It can be a tiny bit awkward to be a part of other groups, but for the most part I thought it was fun to see their selections and get feedback from the other moms and friends there. We were all in it together. I'm not sure if most salons are this way or not, but I'm not sure I expected it to be such a shared experience. I think it's also helpful to come in with a vision. I pretty much knew what style I was looking for so we were able to bypass a lot of things I wouldn't have liked. Looking forward to trying on my dress again when it comes in! Thank you, Wedding Shoppe, for a positive experience! read more

Even first walking in I was impressed with the space and the warm welcoming feeling. I liked the private space me and my bridesmaids had. Gretchen was AWESOME! She was so patient and really listened to my wants and pulled things all around the spectrum of what I was looking for. I was stressed since dress shopping the day before hadn't gone well but this was the first store that day and after I tried two dresses I knew I had my dress and canceled all other appointments. Afterwards my bridesmaids browsed dresses for them and again we had excellent service! I'll recommend this store to all my friends! read more

Out of the 20 bridal salons I visited while engaged, this was by far the worst one! Such a bad experience...which was really sad, because I knew I was going to find "the dress" here. Unfortunately, the sales lady wanted nothing to do with me, and after my mom helped me get in all the dresses, all she would say, "so where does this dress compare with my competition" It was really annoying, and their are so many other boutiques out there that actually care about customer service. read more

Their level of customer service is ridiculous, the amount of mistakes the make and the amount of time you have to spend fixing them is absurd. There is enough stuff going on while trying to plan a wedding and for my bridesmaid dresses to take up more time then arranging the venue or picking flowers is absurd. The custoemr service staff either do not know how to read or do not know how to follow instructions. I wish I had never gotten the dresses from them read more

i was a customer of wedding shoppe's when i was a maid of honor last year and had wonderful service, they were able to find a dress that was flattering on all of us. this summer, as a bride, i was able to find a dress that i had been eyeing for a while and they gave me close to $200 off the retail price and ship it to me (in portland) for free! i couldn't pass up that kind of deal :) read more

Was at the wedding shoppe in St. Paul MN worst experience ever. First off the girl had no clue the difference between chiffon and organza. I told her no ball gowns brought me ball gowns, told her I wanted ivory brought me gowns that could not be ordered in ivory. Would stand back and converse with other sale girls I got more help from the girl at davids bridal who was working with two others then I did with her. And it was so busy there was one girl next to me who could not show her mother the back of her gown because there was no room. If I could give this zero stars I would save yourself a trip go somewhere else. read more

I was just a bridesmaid getting a dress from them and the second they found that out, they treated me like an inconvenience. They told me that I'd get a confirmation email sent and the dress would be shipped directly to my house. Never got an email but about 3 months after ordering I got a letter saying the dress was in. Get the dress and everything seems fine until I try it on and its too small, despite the fact that according to their measurements, it should have been too big and I've lost a little weight since they measured me. They pretty much said "too bad, so sad." Don't give them you're business! read more

Ordered a bridesmaid dress from them which turned out to be about 7 sizes too big. I called and provided my measurements. The lady said I could be one of five sizes and asked me what I wanted. She had my measurements and should have been able to tell me what size to order. I went with the larger size and had to have over 7 inches taken out of the dress when I got it. This cost me a significant amount of money in alternations that I didn't need to spend if they had given me a dress based upon my measurements. I do not recommend calling in your measures! read more

Horrible service!! I DO NOT RECOMMEND!! we went to the Wedding shoppe to get all 7 of my Bridesmaids dresses on January 13th which was a complete nightmare. I had a scheduled appointment but when we got there, we waiting like 30- 45 minutes past our scheduled time and I had to constantly check at the front desk to see if someone could help us then finally someone came and her excuse was they were too busy. Then she took all 8 of us to a very small room upstairs which was hot and too small to fit all of us. The girl who helped us did not really tell me to check out the dresses and find a style I liked, instead she brought me some I might like so after everyone tried them on, we decided on the dress from the selection she provided, the girl who measured everyone quickly and then she constantly left us in the room alone for a long period of time and I had to go downstairs to find her at one point we waited for her for 45 minutes then we all decided to go downstairs and find her and leave as we were tired of waiting with no service. Also, the room was really hot and we were not even offered anything to drink the entire time we were there. Her only excuse was that again she was really busy, but no excuse as we had this appointment scheduled far in advance so they could make time for us. My bridesmaids purchased their dresses for order and then we all left disappointed due to the horrible experience and awful customer service. In early March, the dresses finally arrived, everyone was excited to get them and try them on, unfortunately, none of the dresses fit anyone, they were all very small! The girl did not accurately measure everyone correctly and my wedding was now only 2 weeks away and we now dont have any dresses and its now too late to re order. I explained the situation to the Manager and she was not very apologetic and said they have a strict return policy and basically blamed my Bridesmaids for ordering two sizes too small which was completely untrue and not their fault due as it was the responsibility of the girl who helped us to accurately measure everyone and let us know if the dress runs smaller which is why we have an appointment scheduled to begin with as they are supposed to be the experts and know this but instead they blame us the customers!!! I also spoke to the Owner and she said the same thing there was nothing they can do and blamed my Bridesmaids for ordering sizes too small which is not true and completely wrong! The did not take ownership or responsibility on their part for taking the wrong measurements and only said they can give us half of what we paid but we still had to pay the shipping charge so my bridesmaids only got 40% back of what they paid and they each paid about $200 for the dresses!! Never again! we got ripped off with no sincere apology and horrible customer service! This place is awful! Please don't go there, they will mess up everything and blame you and rip you off in the process! No customer service what so ever and very unprofessional! They dont even deserve one star! read more

I started out searching for my dress right when I got engaged, I found the perfect dress at The Wedding Shoppe Inc. I was told it would be made for me and ready in a few months. When they took my initial measurements to order the dress they said they would need to order a size 10, I have not worn anything more than a size 4 my whole life so this was strange to me, I asked if they would reconsider and remeasure me, they came down to a size 8. I thought well they must know what they are doing, paid for the dress and begun to wait. They notified me the dress was in and I scheduled the 1st fitting, they were so busy they couldn't get me in for 2 months! I went to the fitting which was set for 8pm on a Monday night, arrived on time and had to wait 30 mins to actually put the dress on. I was a little annoyed. As soon as I put the dress on I could tell it was way too big... The woman who did the fitting was extremely friendly and said she had been working there for over 20 years, I was glad I was in good hands. She began to pin up the dress all along the sides there was about an inch on each side of me and all through the bust. How could they have ordered me such a HUGE dress if it was custom made for me??? Needless to say there is a ton of work to be done on the thing, the bill for the alterations came to around $500.00!!!! What in the world?!! I only paid $684.00 for the entire dress to begin with!! I was in shock and it completely ruined the experience for me that day... I called the following morning and the customer service manager returned my call that afternoon. After a lot of arguing back and forth she agreed to bring the price down by $60.00. I only have 50 some days until my wedding and I really feel backed into a corner at this point. I really loved the store and the huge selection of dresses they have but I would not recommend it to anyone. read more