It is a beautiful property, but besides the receptionist. No one else is very friendly. The cater…read moreto the wealthy and ignore those who are not. They are arrogant towards minorities and do not help those with limited finances.

Gabriel's was an absolute blessing for us! My brother passed away very unexpectedly. They were so…read moreabsolutely kind to us, they treated him and us very respectfully, and made a difficult process as smooth as possible. They were upfront about their pricing and we felt what they charged was very fair. If I could give them 10 stars I would. Absolutely wonder place to work with

Very kind and professional, reasonable prices & low pressure-they did everything they said they…read morewould do & made a stressful time MUCH easier for my siblings and me upon the passing of our mother. We had a lovely, small memorial service at their convenient NW Hills location, a beautiful family burial gathering at lovely Eloise Woods, & they explained every cost & gave me options. They reminded me what I planned to order and assisted me with my photos for a memorial video & ordering a gravestone, all very easy & at a reasonable cost. Whew! thank you all!

I simply cannot say enough wonderful things. The staff at Austin Natural Funerals stepped into our…read morelives at such a difficult time, and made us feel so very cared for and valued. They were professional and loving. They walked with our family through our time of sadness, and made the process as easy and stress free as it could have been. I highly recommend them, and am so glad we choose them.

The service was good in the end, but it was sometimes hard to reach people initially.read more

We are beyond words in expressing our gratitude to the entire Cremation.Green team. When our…read morebeautiful13-year-old daughter passed from Ewing Sarcoma at MDA in Houston, we were initially transferred to another facility for cremation -- a rushed process that left us uneasy because the facility was so cold and nothing like what we expected for our sweet girl. Late that evening, while searching for a place that would truly honor her, we found Cremation.Green. We called close to 9 p.m., and Laci answered with such compassion and understanding. She immediately helped us make arrangements, and by the next morning, they sent a vehicle and our daughter was lovingly brought to their farm. The experience was beyond what we could have hoped for. We were able to watch the entire cremation and send her off ourselves -- something that brought immense peace and closure. The facility was modern, serene, and absolutely beautiful, with a viewing room designed in the warmest, most comforting way imaginable. When we walked out with her ashes, the wind was softly blowing, and the trees and windmill seemed to wave us on. In that moment, we felt a deep sense of calm and gratitude. We are forever thankful to Cremation.Green for creating such a sacred, dignified, and loving space for our little birdie's farewell.

I provided an urn and they charged me $25 to fill it. When I realized that the ashes would be in a…read morebag, inside the urn, I asked why it costs extra to move a bag of ashes from a cardboard box that they normally put them in, into an urn. She said that was their pricing policy. When I told her to put them back in the box she said I would not be refunded. Way to rip off grieving families when they aren't thinking straight. I also did not appreciate the fact that they don't invite you to come inside. Instead, they're just going to hand me everything through my car window. It's like I'm picking up something from a store. Very disappointed. It can't be because of Covid. It's January 2023.

We had a family member pass in January of 2022. Green cremation from start to finish were very…read moreprofessional. They answered all my questions, and were very informative. I would recommend them to anyone who has lost a loved one. Thanks again for everything. Gary L

This review was mostly written this time last year, but I didn't have the heart to finish and post…read moreit until now. I made the decision to make this review more about the process than my experience; to help someone doing research like I was at the time, since it can be overwhelming. That being said these prices are from the end of 2022 and if you have a specific question about my experience you can always send me a message. I dealt with multiple people here and overall this is a wonderful service. I called while my father was in hospice to be prepared and get instructions, they were very kind to me and very helpful. While I was calling the Bryan office, it was my experience through this process that the phone systems between the Bryan and Austin locations are combined in some way and their answering service is as well. Their website is very helpful if you need to get information in advance. Since my father was in hospice, all we had to do was provide the phone number for ABCS to hospice and they called once my father was pronounced. They will send someone out to retrieve your loved ones body. They do prioritize removals from the home over the hospital, so if there are multiple calls in a night, they may use a third party to dispatch to your home to handle this in a timely manner (more on that later) but they do have their own staff that they utilize first. They will then email the next of kin several forms to be filled out in the next several days and transport the body to Austin. These forms include a cremation authorization, an authorization to embalm and a death certificate order form. On the cremation authorization you can order urns and engraving as well, but I believe you need to look at their catalog online and specify on the form. I did call several times for help during this process and they were very helpful. There will be a later email about the vital statistics and the accuracy of this form being signed off is necessary before the death certificates can be issued. The death certificates need to be paid for in advance and typically take 10-14 days to arrive in the mail. This is due to the current cost in the state but I believe the first one is $20-25 with additional copies being $4. They had a bundle cost for 10 and 15 and I believe we got 10 for around $55. If the 10-14 days won't work, the form had an option for expediting for an additional $30 and I believe this was an overnight service after processing instead of regular mail. The timeframe for remains depends upon how quickly you provide the cremation packet, the doctors, how long of a wait there is ahead of your loved ones cremation and the type of urn you order. At the end of September I was told it could take up to 4 to 6 weeks total, but it was sooner than that. A few years ago my parents used this process for my grandfather and I think it took 2-3 weeks. You will set up an appointment to go to Austin to pick up the remains and pay at that time. Although I believe arrangements can be made to have the remains shipped to you, I'm not sure of those details as my mother did not trust USPS with tracking for such an important task. The cost of cremation was $775 plus any expediting you choose and the type of urn you choose and if you arrange service through them. I did not look into their packages for arranging a funeral service. They will also post a photo and obituary on their website if you email it to them, at no additional cost. There were three mishaps throughout this process, which was about a month long. The first was the third party who picked up my father was inappropriate with my mother and sister. I spoke to ABCS about this who forwarded me to the owner, Robert, who took it very seriously and handled the situation. As I stated above, they only use a third party when time is a factor and they are already on a call. The second was an unnecessary delay for the death certificates. Anthony handled this situation and accommodated me by sending me a scan to handle my fathers affairs as I had travelled across the state to do so, and the physical copy wouldn't be available until several days later. The delay shouldn't have occurred, but they held themselves accountable and were accommodating, so I wasn't very concerned about this. The third was a much bigger deal, but I do acknowledge they did what they could to make it right and I do appreciate it. Long story short, there was a miscommunication and his ashes had not arrived in time for the appointment to pick up. However, they did agree to meet my mother and sister outside of business hours and offered a partial refund to rectify the situation. Again, I'm leaving out a lot of details because of limited space, but the important thing is that they did resolve it and if the person I had been dealing with on the issue had been available I don't think I would have been given the wrong information in the first place.

Just don't. Spare yourself the agony in your time of grief. This operation is sloppy at best…read more They will take your money, deliver services eventually, and not return your calls when there's problems (there will be). They've been screwing up the death certificates for months, made two promises to deliver, then disappeared without a trace. There's literally no one to talk to. IF they call you back, they'll blame it on their answering service. I haven't heard from them in weeks. They've basically stole the money and ran.

Joesph was very helpful with a friend of mine that had no income. She was able to contact Joseph…read morequickly and it was a pretty easy process after that.

This review is far past due, but with all the difficulty that comes with mourning it was tough to…read morefind time to sit down and write it. My younger sister and I were in charge of handling my mom's arrangements and as two young women, we had no idea what to plan for or what we needed to do. Choosing Fuller-Sheffield as the funeral home to handle my mother's passing was the best decision we could have made. Brandon, the funeral director, provided service above and beyond right from the start. He helped us get what we needed to arrange military honors at her service, he was available to answer questions via text and responded quickly even after hours. He remembered the little comments we made about my mom in passing, like how she loved her patio garden and sunflowers, then incorporated that motif into her memorial slide show and program without us having to ask. He even helped to get my mother's ashes as quickly as possible so that I could have them when I left town, and stayed in the office late so that I could pick them up when they were ready. And even a few weeks after my mother's service, he helped us to get some additional memorial bookmarks made up for family members who didn't receive one. We're so grateful to have had Brandon and his staff during this tough time.

Absolutely the best service. They take amazing care of their customers and clients. Cannot…read morerecommend them high enough and 5 stars doesn't scratch the surface. Thank you mission.

I want to thank Mission Funeral Home-East Location for the most professional and easy-going…read moreservices we received. We have used Mission Funeral Home for all our families' burial services and to have gilbert and his team help us along the whole process was such a blessing. We are truly thankful for all you have done for us to make our fathers services a beautiful remembrance experience. Thank you for everything! Lisa Rodriguez & Denise Seabrook & The Nuncio Family

My mom had a prepaid plan with Neptune. When she passed this month, working with Neptune, and in…read moreparticular Amber, could not have been easier. Amber explained the process, kept me informed both via phone and e-mail, and answered all my questions. Everything happened exactly as she said it would and in the timeframes outlined. I could not have had a more positive experience, circumstances not withstanding.

Previously submitted but failed to add the one star. I'd mark it lower if available. No customer…read moreservice after orig sale! And BEWARE if there is any chance you might change your mind in the future. If seeking this option due to financial concerns, opt for full body donation with another company! It's available at no cost to you or to your family. And if you pursue Neptune, ask for REAL numbers concerning future refunds if you change your mind. Inexcusable customer service after contract is sold, esp if cancelled after first month!