The prices and the assistance after the sale. I had been to the warehouse twice and walked away with a deal

We were assisted by Eloise was absolutely wonderful. She was very patient with us was genuinely interested in our ideas for what we wanted to do with our living room. She spent a great deal of time with us as we were exploring the showroom floor. Ultimately we decided on a Bernhardt Chesterfield set and rug- which are absolutely perfect. While setting up for delivery, we got to interact with other employees who were also kind and friendly. The delivery date was up for about 2 weeks later and that was quick and easy. Overall, we had a terrific experience with Weir's and will definitely be back when the occasion calls for more home furnishings. read more

"At weirs we want you to be happy with everything you buy from us." Unfortunately, this is simply not true. The return policy online states that custom ordered furniture can be returned for 50%. We called the day after our couch was delivered and explained that we were not happy with the couch we received, it is not what we anticipated. Knowing our mistakes now, I told our service rep Dennis (who is so lovely-no fault to him) that custom furniture is likely not for us.. we need to see the piece as a whole before we buy it. We were told per management the only thing that can be done is a 50% service credit that can be redeemed at weirs, we cannot get 50% back. Additionally, that we would need to pay another 100$ for a return. Deeply disappointed in the customer service for returns. Forcing a customers hand to shop at your store by only allowing store credit is a bad business. read more

I purchased a Kluft mattress for $4000 at this store, within weeks it started to sink in where I slept, Weir's was not willing to do anything about it. The Manager even came to look at it but his only advice was to not sleep in one place, to get an pad to go on top of a brand new $4000 mattress, and told me that just because something cost $4000 does not mean it is the best. I would never purchase anything from this store again, it is not the store it used to be. PLEASE DO NOT MAKE MY MISTAKE AND BUY A KLUFT MATTRESS. read more

Their Christmas store was quaint and the clerk was helpful and kind. I found several table decorations and Christmas paper napkins.

Weirs did contact me after I posted this review. We returned those two chairs and purchased two more - different brand, different material. We also purchased a conversation patio set while picking out our new chairs. Unfortunately when they delivered the new chairs and patio set, one of the new chairs suffered a bad scratch and a button on the side (recliner) was broken. They also brought the wrong cushion set for one of the outdoor chairs. We have since received a new chair and the correct cushion. My lesson to Weir's Furniture is this- you should always make things right when a customer is not satisfied with their furniture. Don't make people resort to social media for remediation. Not only did we purchase two different chairs that were twice the price of the initial ones but we bought a complete patio set. Weirs has been a longtime favorite of many who have lived in the Dallas area but the customer service department needs to revamp their policies. That's how you keep customers for life. read more

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I'm sad that the new one does not have any popcorn : ( If you want to look for furniture, go here. But if you want the popcorn, go to the other locations. Bathrooms are very clean, I used the second floor bathrooms for extra privacy. read more

Weir's Furniture - The owners - Furniture Stores Near Me - Dallas, Texas

After decades of doing business with Weir's, we have no other choice than to walk away. The VP of Operations thinks it's perfectly acceptable to sell a $5,700 Sherrill sectional (with the Protection Plan) which has worn so poorly that it already needs to be replaced a year later. The Johnny Taupe fabric, which is listed as a Performance Fabric, wears worse than any upholstery fabric I've ever owned or have been a part of purchasing for clients. Even though there are 2 other Sherrill chairs in the same room, both of which were purchased at Weir's 7 years ago and still look new, the VP of Operations repeats a false narrative about "the cat responding differently (to the sofa) fabric". The issue is not the cat; it's the fabric! Pretending that "the data" on the fabric shows customer satisfaction is unconvincing, based on real life experience with a lot of furniture for both myself and interior design clients. Of course, he can achieve high sales with low returns, as long as he refuses to do the right thing when customers complain and show evidence. High sales and low returns may sound good on the surface, but it is a misrepresentation of the truth. He offered a measly 20% discount on a future purchase, because he "just wants to help us", not because he will admit to poor durability. Why would any customer losing $5,700 after only a year want to spend thousands more at Weir's?! Furthermore, he warned us that any performance fabric we might buy would wear the same (i.e. poorly), as "performance" means it resists spills, but not wear. That completely contradicts our past experiences with Weir's (and Sherrill's) "performance fabric", the accepted definition in the industry, and also what was conveyed by the salesperson. Although Weir's used to stand apart from competitors with quality furniture, exceptional customer service, and Christian virtues, our recent experience shows a clear departure from that. Therefore, we are walking away and will do business elsewhere. #BewareOfWeirsSherrillJohnnyTaupeFabric #PerformanceDoesNotMeanQualityFabric #WeirsDoesNotDoTheRightThing #WeirsVisionStatementIsEmptyWords read more

Weir's Furniture - Here's a comparison of a 7-year-old chair (in the same room) that still looks great. - Furniture Stores Near Me - Dallas, Texas

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They stood behind their warranty and addressed our issue. Special thanks to Ken, floor manager, at Knox location.

We visited the Outlet store and worked with Michael Kirschner, who helped us purchase four dining room chairs and a computer desk. The entire experience was exceptional - five stars! The delivery team also provided five-star service, arriving on time and carefully moved the furniture in. I highly recommend Weirs for your next furniture shopping trip! -- Jim Gleason read more

I've been a Weir's customer for 25+ years -- so long that my favorite salesperson retired! Great customer experience, knowledgeable salespeople, and the delivery/service teams are wonderful. I've been treated with respect and kindness each time, whether via phone or in person. Lately, I've noticed that when I enter the store -- specifically the one in Plano -- I start coughing and my throat gets scratchy. The off-gassing from fabrics and other materials is probably the culprit, but people look at me as if I have COVID. I don't leisurely stroll through the store anymore, and that's disappointing. There are so many unusual pieces of decor to browse but until there is better ventilation I won't be wandering the aisles like I used to do. I hope this is just a short-term problem and wearing a mask helps a little, so I won't stay away but my visits will be less frequent. NOTE: My comments pertain only to the Plano location. read more

Even though we had an issue with a missed tagged item, they handled it very professionally. The tag and price were wrong, we got home with the wrong rug! When we tracked down the correct rug, they honored the original price, saving us nearly $200! Mistakes are going to happen, it's all in how you handle it! read more

Weir's Furniture - Love our new chairs and rug! - Furniture Stores Near Me - Dallas, Texas

Bill Lane is the bomb when it comes to service, product knowledge, helpfulness, kindness, and guidance when buying furniture. Bill is the reason we continue to shop at Weirs! read more

Weirs has the absolute best customer service in the city of Dallas. I always go to Weirs to see if they have what I need before I go anywhere else. They have a great selection of living room, kitchen and bedroom furniture. They also carry outdoor furniture. I highly recommend them! read more

I purchased $8,000 worth of bedroom furniture for it to arrive damaged. They promised to come and repair it and never showed up as originally scheduled. When I called to see when someone would be out to repair it I was dealt in an extremely disrespectful manor. Customer service is nonexistent within this place of business. I'm extremely disappointed and will take my business elsewhere. read more

Wier's Furniture is unwilling to accept responsibility for substandard furniture. The dining room table and chairs are damaged and the table has an inconsistent finish. They have refused to fix the issue. They want me to return the merchandise to them which adds insult to injury. I guess they think I'm their employee. read more

I initially loved Weirs... Family owned, small business with Christian values and high quality furniture? Sign me up! That is... Until I fell for their highly dishonest warranty scam. I bought and trusted this warranty strictly based on their business values and my parents' positive history with their service. They didn't give me a copy of the warranty, just a brochure about it and a receipt for the warranty. 1 Year later I have a wine stain that I need addressed, and the warranty company (GBS Enterprises) is a total scam. I was finally provided the contract that Weir's neglected to provide me upon purchase, and there are infinite loopholes for not replacing or repairing your warranted item. Will be dumping my couch and never stepping foot in this store again. read more

Weir's Furniture - Scam Warranty - Furniture Stores Near Me - Dallas, Texas

A recent Talk post made me realize that I should review Weir's. When I was buying furniture for my new apartment, I shopped everywhere under the sun, even driving all the way out to Frisco to check out IKEA. Ultimately, I ended up back where I started, at Weir's. You can't beat their combination of high-quality furniture at reasonable prices. Some pieces may be slightly more expensive than pieces you'll find at other furniture stores, but they're built better and will last twice as long if not more. The real secret is to ask the salesmen to give you directions to their warehouse (basically right around the corner but hidden down an alley). They have AMAZING deals there. That's where I bought my bed and coffee table. Sales are final, but I've never been inclined to take anything back. You won't be disappointed. Also, check out the Weir's Country Store (connected to their main showroom on Knox). You can buy candy the old-fashioned way, weighed on a scale and handed to you in a little paper bag. It's so much fun. Malted milk balls and Swedish fish will help you survive a day of furniture shopping! You can also drop off your mail at their post office. Basically, an amazing place. read more

Great furniture at amazing prices. People are nice and our table was delivered on time!

One word to describe the new store. GRAY. Sofas, walls, floors. Very monochromatic with little color or charm. A customer since 1975, but it no longer works for me. I hope all goes well for the business. read more

we have shopped at Weirs since 1979. in fact it is our only choice for furniture. we are elderly (81 & 84). when we downsized we went to Weirs and purchased a reclining sofa and loveseat in leather. we also purchased the 3 year warranty. the sofa stopped reclining and stuck at the recline level. that's when we became aware that Weir's no longer services their products but has farmed that job out to a contractor. We had a service person come to evaluate and were told it needed a new motor on the non functioning side. He promised to order a new part but would not address the other 2 issues we had reported because they had not been noted on the service order. it went down hill from there. I'm at my wits end. The Weir's manager, Ken, does not return my calls or text messages. our sofa is still stuck in the recline position. weirs has issued a credit but cannot find a sofa that matches the loveseat. I'm wheelchair bound and my husband is having heart surgery next month and this situation is just debilitatin. I want my Weirs back. read more

I purchased two sofas and ottomans from Weirs recently. My sales person was Dennis Weaver, and he was wonderful. His professionalism, attention to detail, and knowledge of the products was above and beyond. I highly recommend that you ask for him next time you may be shopping at Weir's on Travis Street! Big thanks to Dennis! read more

Great little furniture store! Love this place, lot's of great suggestive ideas for furniture or decorating ideas! The folks here are not so much sales pressured here, but if you need some time just let them know. Over the years I noticed that the folks here really rock. They really want to find out what your needs are and what you're after and if they can help meet your shopping needs. It's not the 'high pressurized car sales' which is loved by me! The place is very open and large, ideal for helping decorate or getting decorate ideas! Make sure you go back to their little 'Country Store', grab a inexpensive bag of freshly popped popcorn. This place is known for their quality of products and customer service! If you're trying to figure out what to add to your home here in the DFW area I would highly come in to this location! Just to note, they can also have items delivered if you live away from the DFW area. read more

Cute home furnishing shop in Uptown/Knox area of Dallas! They always have great furniture out for every room of the house and you can tell they are in good quality because of the price. There is also a small shop towards the back where you can pick up knick knack items or snacks to take home with you. (Purchase of course) The atmosphere is very calm and all the employees are available to help! read more

We stopped in here to look for furniture for our new place. We thought there was so much stuff and walked around a bit without any help. Then Ann stopped by and started helping us. We were so happy to have run into her! She started helping to design our living room! She even made us draw out a picture and gave us ideas on how to place our furniture. She took the time and did not make us feel rushed. She took us around to a lot of the other sofas just to compare. We didn't feel pressure to buy anything right away and she gave us all the information and tried to get us good deals. The style is contemporary and mildly rustic with headboards, beds, tables and sofas. Unfortunately they are not open on Sunday but we will be going back to get our sofa from Ann! The outlet store is also nearby and we really liked stuff there as well. read more

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Weir's on Knox is not as good as it gets and if you think so, you need to get out more. This IS your mother's furniture store. Located right in the middle of one of Dallas most urban settings is Weir's Furniture Village, a store you'd expect in Denton or Collin county's sprawling exburbs, but not among the condo's and high-rises near Knox-Henderson. If you live in a condo or apartment near Weir's Knox street store, don't bother, this furniture is too big and bulky for smaller spaces. If you've got a McMansion or property-line hugging fill-in, this stuff may be great to fill that extra space. And esthetically, this isn't the furniture you're going to put into your trendy loft or condo, except maybe as an ironicly eclectic piece of kitsch. This stuff is probably perfect for you if you think that Knox-Henderson is downtown. As far as the quality, what looks like wood probably is wood, but the finish that you see has probably been painted or printed on; in most cases the finish is opaque, not allowing the wood's grain to be seen. If you do see something that looks like wood grain, it's probably printed/painted on with some kind of industrial furniture finishing process. But at least there's not a lot of particle/pressboard in the composition of the non-upholstered furniture. Now for the upholstered stuff, the fabrics and leathers are OK, but much like the wood, Weir's leathers seem to be opaquely painted over, you're not going to see the grain and you're not going to feel the supplest of leathers. The frames may be sturdy, but they aren't upholstered to the highest quality. Take a feel of the back side of a chair or sofa or the outer sides under the armrests; you're likely to feel fabric or leather directly against wood. Better upholstery wraps that wood in padding; you won't feel directly feel fabric pressing against wood. (Go up to Plano and check out a Norwalk sofa.) If you want uberkitch, check out Weir's 'Country Store' overcrowded with mass-produced-in-China nicknacks that are supposed to resemble cutesy rural-American handmade crafts. Or get in a little God-time in at Weir's little Christian book/card cubbyhole; always something I want to do when I go furniture shopping. Weir's isn't exactly subtle in letting you know you're buying from a 'Christian' business. I really don't need to know the religion of the people I buy furniture from; I'm happy buying from someone who may be an athiest or a Hindu, as long as I'm getting value for my money. Weir's furniture may well be a value for what it is; I don't know. I've really tried to find something I like there a couple of times, it's right in the middle of an area I frequent. The second time I hoped that maybe they'd caught up to the neighborhood, but there's really nothing there to appeal to an urban-dweller. read more

Although there's no pressure from sales people and their furniture look beautiful and well made, we came to realize that they don't last long and are not very well made. Purchased 2 sets of bedroom furnitures, beds, dressers, and night stands. The side of our king size bed broke, split from the screw that means it had problems during the assembling or the quality of the wood is that bad so it just cracks after 3 years. Super disappointed. One of the drawers of a dresser just doesn't work. Again, some pieces are missing inside. Very disappointed since we have high expectations from weirs furnitures. Will not buy their stuff again. read more

Received my first custom order and was soo disappointed. I ordered a beautiful bedroom set and large desk. The desk is wonderful but the bedroom furniture was assembled so poorly that I can barely get the night stand drawers open with both hands and paint from inside the dresser drawers continuously falls all over the floor. My previous bedroom set from a discount furniture (Home Furniture) was several thousand dollars less expensive and the quality comparatively puts Weir's to shame. To add insult to injury, the delivery guys called me multiple times (at work) the day of the delivery to complain that they had to wait until 3pm to deliver the furniture because they would otherwise have gotten off at 11am. When they couldn't convince me to change the time (a time they had originally selected) they started calling my husband to say how much they were "dreading" moving our furniture up the town home stairs. read more

Nice folks, no sales pressure. Very good quality and they stand behind it. They just replaced a kitchen table for us that the grandkids messed up. Get the insurance!! I love the functioning old post office in their country store and the back of the furniture store. They always have some interesting seasonal decorations. Nice Christmas and Halloween items. read more

Having visited both the furniture showroom as well as the close out where house, I am disappointed with the selection. Certain items seemed reasonable, but others were far over priced in my opinion. Despite the reviews being fair priced, I didn't feel that way. I am a graduate student, so I am not the most financially well off, but I am on my way to being able to afford a $1500 chair. That being said I don't know if I would shop there again because I think the sales people judged my for being young. I'm in my mid twenties, and just didn't feel welcomed or helped. Several people said hello but no one offered to help us, or asked us what I came in for. I would not suggest this store to anyone who is in my age bracket, mid twenties, or anyone who is just starting out in buying furniture for your first home. But, maybe it was an off day. read more

Wow - talk about a furniture store! They have a great variety for your standard pieces as well as some unique finds - but the prices on certain items are steeper than other places - for sure! However, no matter the price the customer service is TOP NOTCH! And let's face it, in Knox/Uptown, Park Cities area this is the ONLY furniture store. I am a fan - and check out the food area in the back! They have a ton of cool stuff back there! Check it out and stroll -- not like you have to buy anything! read more

I'm a long time Weir's customer. I've always had the best luck @ Weir's. Our Master Bedroom suit came from Weir's and the delivery experience was exceptional! Very professional from beginning to end! Weir's has high quality furniture & decor at reasonable prices. The back of the store holds all of the Sale items. You can really get some great deals, depending on what you are looking for. The little Country Store & Post Office bring back memories of the 50's & 60's! Candy is weighed on a scale, by the lb. & given to you in a small brown paper bag....LOVE it! ! I've never had much luck @ the Weir's discount store around the corner....but, I know several people who have. Weir's is my favorite go-to place for great furniture and great customer service! read more

The absolute best furniture store for standard items. Need a desk, bed, bookshelves, couch or dining room furniture, they have a great selection. The prices are extremely reasonable and delivery is free if you spent enough dough...I think it is $500. Worth the money! Weir's seems to be unique in the market because it is locally owned. You don't see a bunch of mass produced pieces like furniture chains, but you get better prices than most of them or at least comparable. The only negative is that their mattresses are overpriced and they are not willing to bargain. We went down the road and got virtually the same mattress for much less. Bargaining is key. read more

This place is the Chik-fil-A of furniture stores. You wish it were open on Sundays, but its Christian owners decided otherwise. Great variety of home furniture (couches, leather chairs, bed sets, desks, etc) at very affordable prices. Plus, they usually run a good sale in weekend edition of Dallas Morning News which brings a fair amount of traffic into the store. The sales personnel are friendly and not too pushy. Their delivery price for our new bedroom set came to about $59 and they even assembled everything in about 10 minutes. In the last 5 years, I have purchased about 4 different home items from this store, and their prices are about one-half of Pottery Barn or Crate & Barrel. And don't miss their "outlet" store which is locateda about 1 block from the main store and carries similar furniture at discounted prices. read more

I'M A WEIRS CUSTOMER FOR LIFE! I absolutely LOVE Christmas shopping and visit countless stores. I went to Weirs yesterday and was reminded why I've been a loyal customer for so many years - starting with the fact I wasn't accosted at the door by a sales person. The feeling in the store is so warm and welcoming - without blaring fluorescent lighting or perfectly symmetrical rows of almost identical items. I love it! My visit yesterday was typical (in a good way) starting with seeing familiar faces of salespeople who have been there years (not days or just hired for the Holidays). It's like taking a step back in time to the old days. It always feels like the people working there actually want to be there and really care if I'm happy. If anyone is tired of the "same old, same old" of retail shopping, visit Weirs. And don't forget to grab some popcorn in the Country Store, it's AWESOME and CHEAP ($0.25/box)! read more

I just popped in to Weir's because Amazon had shipped a piece of furniture I ordered to Utah. Lo and behold, they had exactly the type of thing that I was looking for. It was priced about $40 higher than the Amazon, but I got to inspect it in person and I did not have to assemble it myself. So they get a couple stars for having something that I couldn't find in other brick and mortar stores around town, even consignment shops. They get all the stars for their delivery service. Two cheerful dudes greet me by name and one proceeds to carry this jewelry armoire up three flights of stairs where construction workers laying tile tell us to go up another flight, around, and down a flight to get to my apartment. Declined all offers to help him carry the thing. I knew it was a pain in the ass too because he was huffing and puffing and immediately took me up on an offer for a bottle of water. Never stopped smiling and didn't complain. So good job guys. Thanks. read more

This is a great place to shop for furniture for an apartment or BEGINNER home. The furniture here is average looking with some of the pieces standing out. Nothing really stood out to me where I told myself "I have to have it!" But for the price, the simplicity of the furniture can definitely be overlooked. They have the store broken down in sections ie. bedroom, patio etc. so it's easy to shop around. There is also plenty of self parking which makes it even more convenient to shop here. Most stores in this area provide strictly Valet Parking and this is annoying. I chose to come here because it was walking distance from my home. The entire staff was super friendly from the moment I walked in till my very last question. I would recommend this place to the average American Family. For someone wanting more flare in their pieces, try somewhere else. read more

Weir's is lovely, simply stated. I'm 23 and shopping for furniture for an apartment, and the stuff here is so much better than Target or Ikea. Don't get me wrong, I'm a fan of both Target and Ikea, but why pay the same price for an end table at Weir's that is better quality, rather than build one of particleboard for the same price? The Dallas Morning News runs a Weir's ad each weekend, and the specials are definitely worth checking out. They also have a room of closeout furniture, and a warehouse down the road. Both are worth a gander. Most of the furniture in my parents' house is from Weir's, and is GREAT quality. Especially love their beds, sofas, and dining room tables. As mentioned by others, their country store is precious too! read more

Go to Weir's for your mattress! Don't waste your money at Mattress firm. For example, a king size box spring set at Weirs is $160 (weir's outlet) or $180 (weir's) but it is $250 at Mattress Firm. Plus the folks at Weirs are much nicer. I also needed 2 night stands that were less than 2 feet tall, and I found the perfect ones on sale at Weir's for $99 each! Sales people are so honest that when I mentioned I needed a coffee table, the salesman showed me all the options on the floor but was honest that they didn't seem to have the right size for my needs instead of trying to convince me to buy one theirs. I appreciated that. Weir's uses their own delivery team. Purchase made on monday, and items delivered a few days later on Friday. They sent 3 people to deliver 2 night stands and 1 box spring. They happily moved the old box spring upstairs into a guest room and then set-up 2 beds for me. read more

I'm a long time customer of Weir's Furniture store on Knox. Over the years I've purchased beds, desks, chairs, etc. and have always found their prices to be very competitive. Delivery is inexpensive (or free), or you can pick the furniture up from two local warehouses. They also have patio furniture in the back next to the "country store". The only downside is that being a family owned business, they are closed on Sunday. read more