JOHN A SAVED THE DAY!…read more Needed a light fixture for my bathroom. Stopped by to check out their selection. Upon entering the store I was greeted with a not so welcoming hello. The staff was not very friendly and made it seem as I was bothering them with my questions. I saw a fixture that I liked but wanted my hubby to see it before purchasing it. When the staff realized I wasn't going to buy immediately, their actions pretty much showed me the door. I took the hint and left. I made up my mind I was going to purchase the fixture elsewhere but went back to show it to my husband. I was immediately greeted by John A who made me feel welcome. He was personable, helpful and asked all the right questions. His guidance made me realize my choice wasn't a good one and he helped me find a light that was just right. My decision to purchase the light elsewhere was reversed because of my experience with John A. Nice job John A, your colleagues should take a page out of your book!

Millennials and Gen-Z, avoid this place at all costs…read more I waited until the last minute (electrician is coming tomorrow) to order a flush mount light for our new walk-in closet, so decided to find a brick and mortar store to select one in person, so I'd have it ready for him and be able to wrap up this project ASAP. There aren't many lighting stores left in Westchester, and Hi-Light had a few decent reviews, so I popped in quickly before the appointment with our electrician. After finding a few crystal flushount options at Hi-Light on Central Ave, I took a couple photos to send to my husband (who is also part of the buying process), and was immediately accosted by a salesperson who said I wasn't allowed to take photos of the products I was interested in buying, and asked me to stop. WTF? This is 2023. A great customer experience is your competitive advantage, and yet, the first thing a customer service person said to me was to stop taking photos of the items I was considering buying. Okaaaaaaaay. If you want to sell your products to people who use technology as part of the buying process, you need to make that easy AND pleasant for them to buy, and not harass them for promoting your products to their spouses (or interior designers etc.). I've been working on the renovation of our house for a year, and never once has a salesperson asked me to stop taking photos. In fact, they encourage it! This is why millennials do not want to come into stores now. Who has time for this B.S.? Never again. I'm ordering a flush mount online and will have my electrician come a second time to install a closet flush mount.

This store is the cutest and price worthy they have amazing deals. Love their sink selections great…read morepieces the best prices. Staff is so friendly and helpful I will definitely be back again. Customer service is superb.

We've been dealing with old- very old kitchen spotlights. So when we gutted out our kitchen, there…read morewas no way in hell we were salvaging those as well as our under-cabinet lights. Our contractor referred us to come here on Central Ave in Yonkers because of their reputation, quality and variety. Lights on Design was like a crisp breath of fresh air when we stopped in here. Main floor is mostly crystal grand chandeliers, attractive contemporary style lights, some 1960s-inspired and more. And, if you're on their website, you can shop by style, fixture type and browse through some of their inspiration gallery photos. Paula was a doll, showed us the upstairs filled with mostly pendant lighting, floor lamps and some smaller chandeliers. Since so much has changed in lighting trend, getting rid of our wrought iron dining area chandelier had to happen as well- especially since it has a country-chicish look I don't like anymore in my home. There's another lighting store on Central Avenue which we could've gone to- but based on reviews, so glad this place came out on top. Owner Glenn, was helpful, patient and friendly. Even when hubs and I didn't find what we wanted on their website, Paula helped locate it in their paper catalog. I loved how she gave us expert advice on how to choose fixtures and even determined which size was best for our space. She was our lighting whisperer.

Nice selection of lamps and lampshades. Repairs are another story altogether, as you will be…read morecoming and going, returning again and again for a simple problem with a lamp, only to wind up having the issue solved at your local hardware store, despite Mel's assurance that this time they got it right. Spare yourself the aggravation; just skip this place.

Had a terrible experience with Mel, they give you the used lights from the shop, and my light which…read moreI purchased had a problem, for which he had to order transformer and he took a month to order, I used to call him twice everyday , he would never call back. He also refused to take the light back, only when I threatened to go to police, he said he would take back. Do not waste your time here, this shop should close soon. There is build.com from where you can order same piece for less price.

My brother and I were looking for larger more substantial lighting to replace my parents old…read morelighting fixtures. The selection is very nice of higher end and larger 24inches in height exterior lighting. Now the place could be neater and cleaned up but the selection makes up for it. The layout is perfect with interior, exterior, etc organized and laid out so you can see them. What I appreciated more was they had the larger pieces 24" or larger also displayed so you have an idea of the difference between smaller exterior lights and larger ones. Our sales guy was nice and knowledgeable but should up his wardrobe to look more professional and not some street guy from Portland, OR selling wood carved fish...I know because I had reps in OR...Nice guy...The other sales person was female and dressed very business casual which is more appropriate. No stars off because this guy knew his stuff and it was a weekend...Regardless, improve the look. Good place for lights. Higher end but if you just bought a $15k+ dual door why would I want $200 lights to go beside it? Definitely the place to go for lighting that is not cookie cutter and plain.

Ordered and paid (in full) 2 light fixtures. We were told they should be in, in 2 weeks. After…read moreabout 4 weeks, I called to ask for a status on our order. After being put on hold, someone got back on the line and said they would call me back shortly. After 3 hours, I called back since no one called me back--I was told that David (salesperson who took our order) was on the phone and would call me back as soon as he got off. Needless to say, here it is over a week, and no call back--quite some phone call David must had been on . . . This place has lost all its creditability with me!

Very pleased with: customer service via the phone…read moreprice (20% discount) I wanted an Artemide Tolomeo 117 lamp. Searched and found various resellers. Called Capitol to make sure I was ordering the correct item as this lamp comes in myriad variations. The lamp arrived in perfect condition and within an acceptable timeframe.

Very bad services Nobody answer the phone…read more Cannot trust. Gave customer a wrong directions.

I was in the market for new lighting and heard Lites Plus is the place to go. While the outside of…read morethe store is unassuming, the inside is absolutely spectacular. From the moment I walked in, I was blown away by the variety of high quality home decor items including vanities, mirrors, sculptures, and so much more. It was almost overwhelming, but the staff was incredibly knowledgeable and quickly understood my vision (thanks Bill!). My overall experience was delightful from start to finish. Who knew a beautiful establishment like this existed on Rt 59?! I cannot recommend Lites Plus higher and plans to return frequently!

They do not allow refunds only credits for returned merchandise, terrible! So if you take a fixture…read morehome and it's too big or too small for the intended space, you are stuck with it!

Very knowledgeable owners!! Been a staple in town for many many years. If you need lighting this is…read morea great place!!!

Raymond & Stephanie are incredibly kind & knowledgeable. They are like a breath of fresh air,…read moreactually offering good old fashioned customer service. Good quality products & reasonable prices too. Highly recommend them.

Such a wonderful store! The service dept is always willing to help and the sales staff are so…read morepatient and knowledgeable! Love going here!

Totally positive experience. We brought in a lamp that had, we thought, died, but the technician…read morereplaced a simple fuse and charged us all of five dollars for his time. Small stores like this deserve your business. They certainly have ours.

Walked into this place looking for vanities for our new bathroom, and no one even looked at us, let…read morealone greet us at the door. When we finally asked for some help, we were told "sorry I'm on the computer doing something else right now" (even though she had just finished helping another customer). They had no interest in even getting us help. A bunch of lazy and privileged saleswomen.

Bad attitude! Don't follow up with you. I had to track them down for over a week by calling…read moremultiple times to ask if my order had arrived, without success. Finally when I was able to get on hold with the salesperson, he said that someone from Ferguson called me to let me know about my order, which is not true as nobody ever called me. I had spent few thousand dollars with them when I redid my kitchen, and my two bathrooms. At that point, they knew how to treat me "well" as I was spending my money, however when I had to replace one of faucet, which was covered under Kohler warranty, I didn't get anything else but attitude. I personally will never purchase anything at Ferguson, especially this location, ever again.