Bad experience! Technician could not install as he said there was a tree interference. That they would have to contact our neighbor about moving their antenna receptor in order for us to receive service. On top of that I mentioned to Christian I was skeptical about someone on my roof. Famous last words, "we do this all day, no problem ". I highly DO NOT RECOMMEND. The damage the tech made, small but significant for Las Vegas when it rains. Needless to say, will not be going with this company. read more

WeLink Communications - Henderson - Internet Service Providers Near Me - Henderson, Nevada

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The story is so long ( I hate writing bad reviews), but the wifi I would have given a second chance, when the system worked better in our neighborhood. HOWEVER, yes that's the big thing - I have had it with customer service, promises not kept, irresponsible and wasteful service. So much waste of my time. It takes forever to get someone to talk to on the phone - specially when you want to cancel. Even longer for them to cancel the service! And even much longer to get there merchandise which we still have the outside cables and antenna because the guy they finally sent after 5 weeks was only supposed to get the indoor equipment and someone will get the outside equipment sometime this week. So while the wifi was not the biggest issue. The people - as friendly as they are, are extremely incompetent and that's the biggest problem. What an ordeal since the beginning of January! read more

Oh wow, I was a bit skeptical at first. I've always been anti-Cox. I even tried Lv.net where they have the same concept but it was just way too slow for the price you're paying. In comes WeLink, they're not far from my location and the price is not bad (for what you get), it's $80 month to month if you're trying it out. 1st month is FREE. I'll give them at least a few months before I make the 24 months commitment to lock in that $70 month rate with a loyalty discount of $10 off after 24 months. It was super easy to get started, I submitted a form online and someone called/text me shortly after to get a schedule setup. Digital sign a form and you're on your way. The tech scheduled to show up between 12pm-4pm but it was more like 2-3pm. Friendly professional service, the whole process took about an hour. I was shock they offer eero 6 PRO router! I already have eero 6+ but the Pro is better (with low and high 5Ghz radio signal) Now I did have trouble getting the Internet to work initially (since I forgot I needed to activate it) by activate I mean I needed to enter my billing info on the site first. Once that's done, it's almost instant. The speed is AMAZING (for wireless). The eero router reported 649Mbps Down and 589 Mbps Up. Actual (from PC speed test is 493.43 Down and 241.21 Up) these are still really good numbers. Now to see if the service is solid, only time will tell. read more

WeLink Communications - Henderson - Internet Service Providers Near Me - Henderson, Nevada

3 hours after install they cut off service completely for having no credit card on file in our "first month free." We never saw the advertized 700 mbps speed. Best we saw was 500 mbps on upload. It dropped a bunch of times. We know they deliberately cut it off because they said so when we called. My wife gave them a card number. The problem with this cutoff tactic so soon into the relationship is that now we think they are unreliable. My wife works from home handling high value contracts. Erratic behavior is not tolerated. Maybe a text or an email? Or is it that free isn't free after all? We would happily pay for the speeds they claim. But the hissy fits, much slower speeds and unreasonable behavior are dealbreakers. The taste in our mouth is so bad we will order a new credit card with a different number because we really do not trust them. read more

I've now had Welink for 3 months, and it's time for an initial review. There are 4 ppl in the house, with 20 devices online (heavy tech family). Last week, the fastest download speed was 1.64Gpbs, and upload was 1.62Gbps. It occasionally gets closer to 2 but averages around 1.6. There were 137 threats blocked and 36,417 ads blocked. I have 2 Eero routers for the size of the house (1 upstairs, 1 downstairs) and have had zero connectivity issues. There has been no buffering on streaming services and no interruptions to internet connectivity. I couldn't be happier with the Welink price or service. I initially kept Cox online because I wasn't sure how well Welink would work. After a week I disconnected Cox and happily returned their modem. I had constant issues with Cox service and reliability. I am so happy they are out of my life finally. The salesperson checked in regularly as the order progressed and after installation. Unheard of from Cox. The installer took 3 hours and took his time to do it right. He even ran the cables exactly as I requested so the termination point is in my closet where I wanted it. Everyone I've worked with has been very professional and nice. I've had no need to call the office because I've had no problems. read more

Friendly installer very professional and efficient and I wish I could remember his name. Arrived within time frame and in just over an hour he had me setting up the router on my cell. Once the update was complete I was up and running. Went from 16 over 6 on T-mobile to 300 plus on both sides and am watching a 4k movie with no stalling or flutter! A great start that I hope lasts. read more

False advertising about referral bonus. The person who referred me didn't get their referral bonus and neither did I. It's been FOUR months of paid service (said only two months required) and still no bonuses received. Have reached out multiple times with no positive results. Cannot recommend a company that does not stand by what they advertise. read more

I was contacted at my door by two sales reps, white handsome well groomed guys, they could have been pre-med students. They talked me up into signing up for the 2Gig service; when the technician came to install, first of all, he looked like a regular handyman, or a construction worker, but not like a Internet service provider technician. He had no clue what he was talking about, and had to call someone else for an explanation of why he couldn't reach more than 700 Mbps after being up there on our roof for over four hours; I contacted Christian via text message and he said that unfortunately, they need to install more anchors in this neighborhood, (whatever the "anchors" are), but that is not happening anytime soon: in other words, these two fine gentlemen had the best intentions in the world but unfortunately, (and I told them via text message), they are doing false advertisement. No wonder why they charge less than half than Cox: because with Cox I do get over 2Gbps.... Cox just has horrible customer service that's why I wanted to change, but I will have to stay with COX. WeLink is NO BUENO. it's cheap, but like everything else you get what you paid for. ‍ read more

I'm on my 30-day trial period, and there have already been more outages than my last 5 years with that other corporate monopoly internet provider. Why offer a service if you can't provide it reliably? Maybe welink can fix it... or maybe I go back to the money grubbing monopolistic anti-customer company. Very unreliable so far. read more

Got WeLink one month ago. I was excited to not be paying as much as I do with Cox. Unfortunately the service is not good. TV kept buffering, slow internet, PS5 was lagging bad. I called technical support many times. The first time they told me they were going to take me up to 1 gig at no upcharge. I'd still pay what I paid for the 500. She told me to give it a couple days and then check to see if it's ok. It wasn't, still same thing. Again I called tech support, they escalated it and someone started to text me. They told me to unplug it and plug it back in, which I thought was weird, like that doesn't seem like it would fix anything. It didn't. I called again and tech support told me that they were installing 5 new radios in my area on 11/19/25 and after that everything should be good. He also told me that because I've had so many problems that he would extend my free month for another month. Well after the 19th the issues were still happening. I just canceled. Which I'm sad about. I was really hoping to not to have to pay Cox the outragous amount I pay. But WeLink internet was shotty at best. Their customer service and technical support is outstanding. They were a pleasure to work with every time. I'm very sad they didn't work out. Maybe in the future they'll be better. read more

Not for large families. If you have one to four people in your household, I think that this service would be much better for you. I have a large family with seven kids, and this Internet could not remotely keep up with the usage at my house. the speeds were very inconsistent. One minute I was getting 2Mbps five mins later 80mbps, never got close to 700 unless I was home alone. Luckily I hadn't disconnected my old service yet so I ended up having to cancel and switch back to my old service. The install tax and the customer service are really good, tech-support takes forever to get a hold of, expect 20 minute or greater hold times. read more

I'd give them zero stars if I could. I live stream video games (uploading video/audio captured from my computer to streaming websites - Think Youtube, Tiktok, Twitch). And so, not only to I need upload bandwidth but I also need stable, consistent speeds. WeLink DOES NOT OFFER THIS. The service is SO bad there are nights I can't even watch Netflix and have to use my phone's hotspot. Do they offer reliable service? NO!. Poinnt. Period. They do not. While streaming I only need a stable consistent 6000kbs or 6megs and yet, while streaming I will consistently get drops down to 100kbs. This causes my stream to stutter, stop, freeze, buffer. Which means my viewers get a terrible experience, unwatchable experience. Think trying to watch football and every two seconds the game freezes... yea.. it's that bad. Consistently. We called them, asked them for help. The tech said "We see your radio's ethernet is "flapping" which means it's turning off and on for no reason over and over." His solution?? He told me to install "Internet Connection Monitor" on chrome. You know what tells them? When we lost internet completely, not when it simply gets so unstable it becomes unusable. He also stated that he was going to "escalate it to his tech team" or whatever they call it. Escalate?? That worked as well as their internet service because IT DID NOTHING. They didn't come out. They didn't replace anything. They didn't fix anything. It's still crap. We let this go through the holidays because.. well.. we were being nice. Generous. And what did we get for our patience? Coal in our stocking. Also, if you can see that our radio on our roof is doing something that could be causing out issue WHY DIDN'T YOU SEND OUT A TECH TO REPLACE IT or at least look at it?? I even took this to twitter. https://twitter.com/scrambyvision/status/1611588081043533826 I will be broadcasting on my stream "WELINK INTERNET = CRAP" for the next few weeks until this is resolved.. although I'm not sure anyone will see it.. cause.. ya know.. see above. Also.. as far as "gigabyte" or "gigabit" internet speeds.. nope. All lies. We MIGHT .. MIGHT on a good day see 800 down/up but usually nothing more then 600ish up/down. And while 600 is great... it's not what we are paying for. It's all lies, all around. Service is unstable. Customer service is ineffective. The installers/maintenance people are usually nice and courteous though, I'll give them that. So, sure, they get one star for nice workers. Oh yea, all this + you have to allow people to install stuff on your roof and come on your property whenever they want. read more

Service is out all the time , and with a mother that has Dementia that needs her TV, never had that problem with Cox, welink made lots of promises about their Service, have broken every one read more

Service requested no response. No good. I've made attempts to try this company and nothing. I don't want a bunch of crazy antennas on my roof but, I thought I would compare to Cox. They have another idea, Don't respond. read more

I've had WeLink for about 60 days now. Started with 604mbps down 550 up. Speeds have continued to increase. This morning I'm getting 804 down 717 up. $80/month unlimited data compared to cox 1gbps down 30 up for almost $200/month? No thank you. I tried the 30 day trial and called cox in the middle of it and said come get this equipment. I work from home, stream on twitch, and upload content. I'm literally getting 71 times the upload speed of cox basic 10 up. This was one of the reasons I knew the switch was happening. Try it out. When you do the trial make sure you connect everything to it to get a full experience. I've gotten a couple friends to switch over since my conversion. Hey WeLink starting a referral program will work in your favor I have 5 more ppl looking to make the switch soon. They all asked me for a referral code. Im just saying read more

WeLink Communications - Henderson - Speeds - Internet Service Providers Near Me - Henderson, Nevada

Jan. 7, 2021 WeLink.Com Started Installing On My Roof "A Lot Of Hammering" And Installed 12" X 5" Box And Left 2 Smaller Box Not Install... No Internet... Jan. 10, 2921 AM, I Called WeLink.Com Gino, Ask Him If Anyone Coming Today To Complete The Job.??? WeLink.Com Gino Said He Will Call Me Back.. That Was 5 Hours Ago....... read more

Super fast internet. Great price. Beyond excellent customer service and tech support. Happy, happy,

Had Welink for almost a year now and it has been nothing but perfect! My speeds are consistent, reliability is awesome and they always go above and beyond to satisfy my needs! Forever done with cox thank the heavens for Welink read more

WeLink Communications - Henderson - Speed test - Internet Service Providers Near Me - Henderson, Nevada

I've been with cox for 20 years, we tried centuryLink but that was even worse. Travis stop by and signed us up to try Welink wireless fiber optics Internet, he was nice and really knowledgeable about the product. So we decided to sign up for a 30 day trial. So far it's been great and we're saving almost $80 a month! My cameras are actually shooting in high definition now! Plus they don't charge extra for unlimited data like Cox did! We've had it for a month now and absolutely love it! read more

WeLink Communications - Henderson - Internet Service Providers Near Me - Henderson, Nevada

We been with WeLink for many years now, unlike every other ISP we have been with, our bill has not increased at all over the almost 4 years we have been with WeLink We were one of the first "legacy" neighborhoods with WeLink installed, and the age is starting to show with more issues then I would hope for. Despite these issues, I am still very happy with their service, as Cox and CenturyLink where we are was significantly worse in comparison while we were paying even more. WeLink has been proactive, warning us about any maintenance in the night weeks in advance also. Great ISP and great customer service, I hope they increase their network reliability though as that is my only complaint. read more

This internet works fine if this company could keep a steady flow of data. I am a new customer for the last 3 days and I was up for approximately 6 - 8 hours each day and down the rest of the time. Each day they sent a Tech out just to show they are doing something. The Tech does exactly what is required and reports back. System always goes down. Now after 3 days of telling me everything under the su is wrong, they tell me it's hardware and I will have to wait FOUR DAYS without service read more

Do NOT get WeLink... Unless you can get it dirt cheap! Its not reliable as a stand alone and they fail to deliver what they promise! Additionally, don't get WeLink unless you plan on keeping Cox or another ISP for backup. I was one of the few that first accepted Welink under contract of $65 per month for 5 years and then $30 per month for life. Here is how that is going for me. First started out with 400 down and 220 up. Consistent in the beginning any time I ran a speed test. Now I'm 600 down and most the time single digit up, sometimes better but never what I was promised. Spoke with supervisor of customer service who verified to me that would be my new norm. My system is part of what is called the legacy system. Meaning, its outdated and they won't be doing anything about it. So, that's what you get for supporting a new ISP company. I'm currently unable to watch football as the system went down, again! I will be contacting Cox to get backup ISP. Since both are unreliable, at least they both won't be down at the same time. If you are a gamer, do NOT get WeLink. Also, some technicians are quite rude! read more

WeLink Communications - Henderson - Speed test result! - Internet Service Providers Near Me - Henderson, Nevada

First six months of service were good but now service has degraded seriously and is not reliable. We have constant disconnects of service (maybe 2 per week) and constant disconnects of equipment from the network. Wanted to really support this company but I have to start looking elsewhere, as we can't afford to continue with this type of unreliable service. Techs have told me that new homes have been built in the line of sight of antennas and that their workforce has been reduced drastically. When you call tech support when you have a problem, you are on hold for 45 minutes be for someone even answers. read more

2019-2021-I had COX internet and it was the absolute worst because I paid $200+ per month AND if I went over the limit, they charged me so much extra T_T It was an absolute nightmare. In addition, there were several days/week, the internet would be spotty/entirely down. It seemed like it was occurring at least every month. 2021-2022 WeLink comes knocking on our door to advertise that their internet will not only be less than half the price, but it will be just as fast or even faster than COX. At first, I thought it was too good to be true. We made the switch, and it's literally the same internet speed with fewer problems and more than half the price of COX. Some drawbacks: They still have maybe 1-5 days of the year when the internet would be spotty/down. (But compared to COX I'll take it). Also, their customer service isn't 24/7 like COX, so it's a bit more difficult to get a hold of them. But this is understandable because they are a new company with limited workers. read more

Where to begin.... I agreed to the service in December, wasn't installed until March. After installation, was contacted over and over again for appointments for equipment upgrades, & they never showed up. Internet worked pretty well when it was on. Then, all of the sudden it was off. Called over and over again, set up repair appointments, etc.... Zero help or response whatsoever. The worst was they wanted to charge me 1 dollar a month for no service to keep my house a hub, so they could provide internet to everyone else except us. I removed & disconnected all of their equipment & went right back to COX. Absolutely one of the worst customer service experiences in my entire life. read more

I wanted to start off by saying that when Cory stopped over at our House to explain about WeLink, he represented the Company very well. He explained everything to us in great detail. He was very patient and answered all of our questions. He has amazing customer service skills and is a great asset to the Company. The customer service at WeLink is beyond amazing. Every time I called in all of the customer representatives was very courteous and helpful. Now as far as the Company WeLink, WOW. Beyond amazing internet service!!! Very fast!!! If you are looking for great internet with an amazing Company that has great customer service, look no further!!! WeLink has it all. read more

Way faster than cox. Pete's Awesome!!! Conner is awesome too!!! Work with them and no one else!!!

Great service, very consistent with speed, customer service top notch and outstanding. I'm very happy with the service.