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    T-Mobile Experience Store

    3.1 (59 reviews)
    Ultra High-EndMobile Phones
    Closed 10:00 am - 8:00 pm

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    Lobby
    Jessica N.

    This location is relatively busy, but the staff does a great job greeting and checking people in; then making sure everyone is helped accordingly. The majority of the staff were friendly and eager to help - I happened to get the one that was not friendly or helpful. But I requested a different associate and Tia ended up being amazing and explained our options when trading in our phones. She took her time and helped us from beginning to end. The rude associate could learn a thing or two from her and the rest of the team.

    Inside
    Tiffany C.

    My family and I have been here twice to get new phones and do trade ins. We had a different employee help us both times that we have been to this location and they have been extremely helpful and patient with us. They always acknowledged people coming inside even if it was busy so I appreciated that. We went right when they opened one of the times so we didn't have to wait. But the other time we went mid day on the weekend and waited about 20 minutes which is fine. It is expected when there are a few people inside. So it can get pretty busy in there. Both times, the visits have been smooth with no problems. We have had T-Mobile for years and haven't had any issues. I love that there is the options for insurance that covers replacement screen protectors so I can come in to get it changed anytime it is cracked and needs to be replaced.

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    10 days ago

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    6 months ago

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    1 month ago

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    3 months ago

    Needed new otterbox for my phone, an I-Phone 15. They only sell accessories for the latest model phone and told me to go to Amazon.

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    2 years ago

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    8 months ago

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    8 months ago

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    4 months ago

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    2 years ago

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    5 months ago

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    9 months ago

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    5 months ago

    The best customer service I have ever experienced. I will always go here for my cellphone needs.

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    7 months ago

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    2 years ago

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    1 year ago

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    1 year ago

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    10 months ago

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    1 year ago

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    1 year ago

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    3 years ago

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    1 year ago

    I had the nicest employee help me today taking under an hour, she even gave me an umbrella shout out bless she's the best

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    1 year ago

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    4 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    4 years ago

    Pretty happy with business & tep we spoke to good info but need to get new phones too hot & wife wants to handle phone prior to purchase.

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    5 years ago

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    Page 1 of 2

    Ask the Community - T-Mobile Experience Store

    Review Highlights - T-Mobile Experience Store

    Everyone is so helpful particularly Bless who convinced me to try being a new customer of mobile and I liked it.

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    AT&T Store

    AT&T Store

    3.0(106 reviews)
    3.5 mi
    $$$

    Over the course of a few days, David had interacted with this store. He had paperwork. There was a…read moreset possible contract. I was not enthusiastic but I wanted him to feel good and how bad could it be? Why do I continue to challenge the universe to show me its bottom? The coverage was awful which led me to look at the email confirmations from the store at which point I discovered that they had misrepresented every aspect of the deal-- which they suddenly refer to as "an estimate." Despite seeking to cancel for sound basis and within the first 24 hours, we have been run around town "you need a corporate store!" (It is a corporate store) "manager will be in at __" "nope! Manager will be in at __" "only manager can waive the restocking fee" "only customer care can waive the restocking fee" the restocking fee is because the phone can't be resold because you opened the box." Etc etc yadda yadda... Selection? They had very little. Value? That's a negative. "The first bill is always twice as much" (the monthly bill we would end up with is much higher than we had agreed to in the contract, the first bill was to be more than twice.) Then they used "per diem" in a way that indicated that they had no actual definition. Honestly I feel as if we should have walked out when another set of potential customers threatened to kill a salesperson and then left. They had been on the phone waiting for customer service and the call was dropped. They might have been there for hours. One walked up to the salesperson who was working on them and told him. He was playing on his phone and continued to play on his phone but also started laughing. The manager went in the back and hid In the end a regular employee was able to waive half the restocking fee and refund some of the tax paid on the returned phone. That was the first and only honest employee.

    I wait about 45 minutes to turn in a phone. It took me less time to buy a new phone then it look…read morefor me turn in my old phone at this location.

    Photos
    AT&T Store
    AT&T Store
    AT&T Store

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    T-Mobile Experience Store

    T-Mobile Experience Store

    3.1(75 reviews)
    2.7 mi
    $$
    Virtual estimates
    Shipping

    My husband and I had a great experience at T-Mobile thanks to Michael! We were just picking up our…read moreorder and had no idea how to actually set it up. He was super helpful, knowledgeable, and made the whole process quick and easy. He really took the time to explain everything and made sure we got exactly what we needed without feeling rushed or pressured. You can tell he genuinely cares about customers and represents T-Mobile's values really well. Customer service like this is hard to find these days--definitely recommend asking for Michael if you stop by. You'll get an expert who knows exactly what he's doing!

    My hubs needed a new phone so we decided to come into this location to look at physical phones…read morebefore purchase. Yes, we're old people who want to actually see the phone before purchasing. I know it's usually done online now but we thought coming into the store would allow us to actually handle the phones, like you were able to literally less than 5 years ago. This is not the case. Those bad boys are mounted to the wall. We didn't have the best experience walking in. I understand why they have someone that catches you when you walk in and checks you in but it's not practical when multiple people are walking in at the same time. The person checking in was busy with someone, so we walked in and started looking at phones. When she was done with that person, another walked in, so we didn't check with her yet again. We lost 3 positions because of this and by the time she came over to us, there were 8 people ahead of us and the wait time was estimated at 1.5-2 hours. Thankfully, most of the people ahead of us had simple tasks so our long wait turned into about 15 min not 1 hour. We were able to choose the phone and get it set up pretty quickly. However, again, while we waited for the data to transfer, our technician started helping someone else so we ended up waiting over half an hour for him to finish with that person, even though we were done and ready to leave. I get that most people do things online now but this walk away from face to face service is a little annoying. It was funny that two days later, we received a kit in the mail to send in his old phone, the one that we waited 30 min for the tech to grab while he was helping someone else...

    Photos
    T-Mobile Experience Store
    T-Mobile Experience Store
    T-Mobile Experience Store

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    Verizon

    Verizon

    2.6(125 reviews)
    3.3 mi
    $$$

    Just wow!!!!! I've…read morehad such a wonderful experience! The customer service you get here is just incredible! I made the mistake of switching over from AT&T over the phone because the person over the phone made so many mistakes. However I came in the store and a huge THANK YOU to Edwin and the assistant manager!!!! Edwin helped me get everything in order and honestly I usually would have been super upset but they just had amazing vibes and they really knew how to just help me get through the nightmare! I was soooooo grateful that Edwin went over additional options that I had no idea they offer and I really wanted. I love that they are really honest kind and not at all pushy. I'm definitely coming back for everything! I HIGHLY RECOMMEND YOU ASK FOR EDWIN he is super nice and honest everyone is but he just helped me through the process! The store is clean everyone works fast and work so great together! If you speak Spanish they have so many people who are bilingual!!!! Any upgrades, promotions, new lines or you hate your current carrier TRUST ME YOU NEED TO COME HERE TO GIVE YOU THE BEST OPTIONS!!!! I live by a dead zone and let me tell you I have WAY BETTER RECEPTION WITH VERIZON!!! I can't thank you enough!

    After 21 years with Verizon, the service has increasingly declined over the past five years …read more Constant "call failed" messages when attempting to make a call and in the middle of a conversation, even with a new phone. Important calls in my contacts get blocked by Call Filter. Customer service sends you in circles and never resolves anything. I have friends with Verizon who experience the exact same issues. I only stay with them because the competition isn't any better.

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    Verizon
    Verizon
    Verizon

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    Cox Store

    Cox Store

    2.0(242 reviews)
    2.9 mi

    I had to pop in to this store to drop off a router the seller of the house I had bought left…read morebehind. It was easy and I got a text from the seller shortly after I dropped it off thanking me - so she was obviously notified. While I was there in the store, I made arrangements for my service to be moved from my rental to my new home. Two birds, one stop.

    Games, lies sunshine communication but don't follow through just pure complaisant! they do not…read morecover any details yes you will be surprised when you get a bill :) they are good at wanting your money :) Do expect when you call the number from previous bill you will be passed around from one person to another numerous of times on the phone when you call the actual number on the bill expect to be passed around from dept. to dept and more departments. So you know what everyone dealing with them that is more than F***ing frustrated! with Cox do get name badges get confirmation numbers and do know they "keep notes" on what they wish to say regarding the situation so you do the same :) ask for a "recap" on agreement go as far as even asking to see the profile if you go to actual location and if you choose to go by their word expect you may get disappointed after. For example the notes when I called the number of the main actual co. you will find on your bill they noted: I declined tech insurance well NO! the employee never mentioned anything about an tech fee so I was charged $100 for a tech coming out. I followed all the directions on the phone I watched the tech I did everything as I was directed to do by phone so yup games! they could have tuned it on that day but why should they when playing dumb is best and charging me $100 for 5 min of a tech coming out is best? Also do know when you call the number from your previous bill they quote different price points then when you actually go to the store nothing is consistent! so you know what since they wasted my time I think people should know get details don't EVER! take any employees word for it at the end of they day they or course are suppose to smile and be nice they just want to get through the day and sugar coat you. They are two stars for a reason :)

    Photos
    Cox Store
    Cox Store
    Cox Store

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    T-Mobile Experience Store - mobilephones - Updated May 2026

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