Wow. I will never order from this company again. I thought I had ordered a radon test and received…read morea water radon test instead. I returned it promptly following their instructions. I was charged $22 to return the item that was probably 3 inches in length if that. What a ripoff and horrible customer service.

I placed an order for a filtration system on a Wednesday morning and was lackadaisically promised…read moreit would arrive on Saturday. "Arrives in a day or two." Nope. No shipping number, tracking number, delivery, responses to emails or "online" chats. Its supposed to be an online vendor. They just shut down after hours. Had to call them after a long holiday weekend with bad, smelly, untreated well water - no showers, laundry or dish washing. Called them on Tuesday morning since no one got back to me. Feigned ignorance. Couldn't ship the week before but it will ship at the end of the day when someone picks it up. Again, it will take one or two days to arrive. One or two? Can't say. Will it definitely arrive in two? "It should." Bad customer service.

10/10!!! If you have a well, and ever run into any problems;…read morewe very highly recommend locally owned and operated, Precision Well & Pump Systems, Inc.!! As luck would have it, our well pump died yesterday. Being a Saturday, the day before a large storm, we weren't sure we would find someone willing to come out, so we called several numbers and left messages. Darin Miller, the owner, was very responsive and he and an employee spent 2-1/2 hours out in the bitter cold replacing our pump. Our well is very deep; and the cold kept freezing things up hampering their work; but they stuck it out until the job was completed. In addition, we had changed the water filter before he arrived. I went down in the basement a while after they left and the filter was leaking. Darin came back first thing this morning to check it out; and we had not sealed it properly! We cannot be more thankful and appreciative to Darin and his employee for helping us on one of the most frigid days/stormy weekends of the year!!!! PRECISION WELL & PUMP SYSTEMS, INC 401-539-0029 Reliable Well Drilling & Water System Experts in RI

I wish I could give this company 10 stars! Darin Miller was here shortly after we called for help…read moreon a Saturday morning, and he completed the fracking on Sunday. Our well was fixed in time for our guests' arrival on Sunday evening. I was very stressed about being without water when we had family visiting from out of state for a week, and Precision Well saved the day! The team was very knowledgeable, experienced, and conscientious. I highly recommend this company!!!

Very unhappy with the Preimer Water Ststem bought through a 3rd party. He was installed the system…read morehe forgot to tell us we had the wrong Steiner pump then we had the system constantly running called him back said it was our well. Fast forward we had no water called for help never responded ended up calling another company they came and had to install a new pressure switch they questioned why it had not been replaced when the new system was installed . We had no clue very unhappy with the service and follow up not sure if the system was worth 5k. Should of done more research as whenever we call he blames the well which we had looked at

My technician Tyler was very helpful and informative. I have had great service with the company for…read morealmost 10 years.

We had no hot water for the past week. I called Crystal and mentioned the issue. Three other…read morecompanies wanted us to replace the entire system which was a huge price tag. I was told that because my system was outdated, repairs would be difficult or impossible. Crystal right out said that's not true and the electrical panel could be replaced, connected me with an electrician and resolved my issue. Her husband Levin came to check the system. Everything is now working perfectly. I highly recommend this company. They're wee upfront and honest.

Kevin did a great job! He was very nice and very nice and professional. They provided quick…read moreservice. He was very informative about some issues with my old unit, and I felt like he cared about the people he serves. His wife was helpful on the phone too.

I was quoted more than $1000 to replace a garbage disposal. The guy said he couldn't see prices on…read moreparts alone. His quote was for labor and parts. He also said they don't even make that brand anymore (they sell them at HD I later found out). Interestingly, the quote is the same whether the job takes one hour or 5. Make it make sense. Was quoted the same price to replace a valve, face plate and shower head in my shower. They call it a "rebuild" so it sounds more involved. Another guy told me that they wouldn't clean my steam boiler due to its age and I should consider a new one. And then began the incessant texts and phone calls to upgrade my boiler, requests to leave a five star review, and friendly check ins in case I had questions. Sometimes it was a human, sometimes an AI that was no help anyway. They checked the box to keep my cc on file on the form I signed without my permission. Now I have to call these jokers to get it removed when all I want is for them to lose my number. In short: Their prices are too high and you need a restraining order to get rid of them. The guys who came out however were perfectly nice and respectful.

if I could give zero stars I would. Gem took advantage of us and our situation. it was the last…read moreweek of that winter cold spell and our furnace pilot light blew out and we could not keep it lit when trying to relight it. We had no heat for several days. We scheduled a non emergent appointment with Gem to come out to take a look. The tech immediately said he believed it was the thermo coupler. he told us it would be 1100.00 to replace. We had no idea what the part or labor cost would be. We reluctantly decided to move forward with the repair because again we had no heat. The tech was there 20 min top and that included the time he went to the truck to retrieve the part. The next day I was explaining our situation to a family member and he was livid. He had some knowledge about the general costs of these parts. He did some research and we learned the thermo coupler is one of the cheapest and easiest parts to change. the part should cost somewhere between 5-50 dollars. We were charged 1120.00 dollars. I called Gem to inquire and I was told there was nothing they would be willing to do. At best this visit should have cost no more than 350-400 dollars. We rely on these companies to give us fair prices. We were completely taken advantage of. Customer service was unapologetic and kept reiterating there was nothing they would do. I am taking the time to share my story because I don't want to see anyone else being taken advantage of. After sharing this story with everyone we told, many said the would never have called Gem because they are big crooks. Some of these people are contractors. I am considering calling the Better Business Bureau and the local news station. It is very upsetting.

Mike is great! He came out on a saturday night to replace the water heater! I will use him again!…read more Does great work!

I called Mike for price on hot water tank being a senior I couldn't afford the price and he was…read morevery polite and understood did not get attitude like others if you need a plumber please call Mike you will not be sorry thank you Mike for all the questions you answered I will refer you to any one good luck with your company maria

Paige contacted me about my filter replacement appointment being due. I really appreciate this…read moreservice since it can be challenging to keep track of these necessary maintenance appointments to maintain our home. While they were coming out she asked if i wanted to do some water testing and purchase salt for my Softner. JT arrived at my home punctually which I really appreciate since I had to take time to be home for this appointment. He was friendly, introduced himself and was professional. He brought all the salt bags in, loaded up my softer, changed filters and did the water testing all in an efficient time frame. Working with a company that's professional and organized and provides great service checks all the important boxes in my book and I highly recommend using SafeWell for your Walter filtration and Softner needs. It's pretty obvious Dan and his team care about their customers!

I hired safewell to do a water quality and quantity test on a home I was purchasing. Not only did…read morethey break the bolts off the well cover when opening it, but they sent us water quality test results from a different home in a different town. I attempted to contact safewell to tell them of their error and to get the test results I had paid for, but was unable to get any response back. Their website has you fill out a contact form to get back to you which no one did, I called all 4 contacts listed in the original email they sent me when I scheduled the appointment and left multiple voicemails and received no response. Finally I just started texting the phone numbers and eventually got a response that they would send me my actual test results and not a random strangers results. They supposedly have a "chief customer officer" what a joke. After all those messages left no one ever called me back. If you want to risk your information being accidentally sent to someone else and not be able to contact a human being, this is the place for you

We recently had Clearwater install a water softener and whole-house filtration system to address…read morewater quality issues with our current town water crisis. From start to finish, the experience was professional and efficient. The technicians were wonderful and very well-educated. I would highly recommend your services for any well and filtration needs.

It was Easter Sunday and my elderly mother's water pump to her well failed. I gave her a list of…read morebusinesses and told her to call me after getting quotes. This business was not at the top of the list as I knew them to be on the higher end of the price point, but were a reputable business. This was the first company she called and they came right out. They explained to my freeloading unemployed adult brother that lives there that if they came out the work would be completed as it was on an emergency basis. They were pretty straightforward and they agreed they would complete the work (once the pump is pulled it needs to be replaced immediately to restore water). The total was up around 3700 and my mom had given them a credit card to complete the work. My husband contacted the business as this was a large expense for her being on a fixed income with no financial help in her household, and they agreed to give her a senior citizen discount of 10% and they completed the transaction on her card. They also explained that it would have to be flushed for a while until water was clear before water went through fixtures (there's a lot of sediment). Well, they could've stayed and done this for her but would've charged by the hour and so they explained to my brother how to do it and he agreed he would be capable of this. Thankfully, he's unemployed and has lots of time on his hands and should have been capable to do this for her. Unfortunately, the water was turned on before the flush was completed as discussed and sediment was introduced to the fixtures, causing low water pressure. My brother had called the company complaining of the low water pressure and Paul was happy to come out to troubleshoot. It was at that time Paul reiterated that the flush had to be completed and the aerators were clogged from sediment by failing to do so. Paul had actually offered to flush it himself and clean the aerator, but he was not permitted entry. Based off their diagnostics she also needs a new tank. She was given a quote with 10% and Paul also said that she can work out a payment plan if unable to pay at once. Overall they are a little on the high end but are responsive to emergency calls, helpful and overall an honest company to work with.