One of the best imaging centers around. Ray at the front…read moredesk was so pleasant and efficient, and Dina the imagine specialist is fantastic. I've been to this facility 3 yrs in a row, never a wait, they make you feel very comfortable and get you in and out. I wouldn't go anywhere else . Very professional!

I came in Today march 15th 2026 The front desk lady is extremely unprofessional and rude she told…read moreme it was "my fault" that I didn't give her the address for where I needed my medication to go I realize that I had a different one on file and apologized after that I stated I needed the medication sent to the location of my verbal request it was done wrong the first time I was feeling terrible as I'm trying to help her correct the mistake I was looking up the address on my phone and my phone took me to a pharmacy that was in the plaza of this facility instead of the one that I needed it to go she realized that and said " I thought you said you need the one on forest hill and jog this is not it with a very cold and rude tone and I was like "oh your right my apologies can you give me a second please to find it in my phone I don't feel well and I'm trying to find it" she was even more disrespectful and impatient with me I was going through a lot physically and was having a hard time concentrating nonetheless I finally gave her the correct address and she said it's done then she cut me the most distasteful look afterwards as if my presence was such an inconvenience to her I went to my pharmacy and drove all the way back to this facility for her to correct the error and that's how I was treated she was so disrespectful that I broke down in tears because I was already trying to explain to her that I felt really bad physically and that my symptoms are getting worse it seemed like my words were going through one ear and out the other as I was speaking to her but after my pleas she finally told the doctor and the doctor spoke with me he was very kind and understanding everyone else at the facility is extremely nice attentive and patient especially the nurse and the doctor but watch out for the front desk lady it's sickening Because people come there to feel better and she makes matters worse by being rude people experiencing sickness don't need that extra pain I literally told her I did not have the energy to go back and forth with her and I even apologized for my behalf because I was the one that had the wrong address on file and then I proceeded to give her the wrong address when I was looking for it on my phone but she didn't need to say things like "it's all your fault" and whatnot how she treated me was uncalled for anyway moral of the story the medical care is amazing it's just that front desk lady

My brother-in-law went to urgent care with a rash and unexplained bruising. He was told it was…read more"cosmetic" and "nothing to worry about." Less than a day later, he went to the hospital, where he was immediately admitted. It took two seconds of blood work to see something was terribly wrong. Even if urgent care doesn't do labs on site, they should have sent him for blood work immediately. Instead, they dismissed him. My son-in-law is now fighting for his life. I have reached out to this urgent care many times--not only for an acknowledgment, but to stress that their providers need better education on symptoms that should never be brushed off. I have received no response. That lack of empathy is unacceptable. Thankfully, we trusted our instincts and went to another facility. But what about the patients who don't? Who believe the words "nothing is wrong" and go home, only to get worse? That thought is terrifying. The public deserves to know how dangerous it can be when symptoms are dismissed. If your gut tells you something is wrong, please fight for answers. It can save a life.

Attending physician Michelle Debaker was very helpful and knowledgeable about my system and…read moreallergies--hands-on cauterization. Very happy with the results and the promptness date of the service 11/14/2025

I've been here several times and always had a positive experience. I usually make an appointment…read morebut have also walked in without an appointment. The wait has never been long. Staff is professional and kind.

Went for the second time here and saw Dr. Swanson, he is so amazing and knowledgeable…read more He treated me and gave me a script and after one day feel so much better, I highly recommend him and thank goodness I went here to see him.

Rude staff combined with exceptionally long wait times. If you like to be disrespected while…read morereceiving below average treatment, this is your place!

I have taken my son here twice, and been pleased with the visit both times. The wait was not bad at…read moreall, and the staff was friendly. We had one particular doctor that we thought was so fantastic that we wished she was our regular doctor. The prices are pretty much what you would expect to pay at an urgent care, and obviously much better than at a regular emergency room. They will dispense some medications, which is helpful if you don't want to deal with a pharmacy. They are a great alternative if you have a minor ailment.

so, where do i begin, from Yevette to my MA Jennifer to Dr Torre. Lilly had my pharm account all…read moremessed up. Dr Torre was sending the correct orders, but Lilly was receiving the wrong diagnosis due to their AI assistance rep. well i believe Wanda and forgive me if i have the wrong name, but she made call after call until she had a letter from my carrier approving my medication. now that's determination and having the patient needs at heart. so, thank you to the entire team, when i was in need, Dr Torres, Jennifer performed professional services and everyone on the team worked to a sure i feel better every day. a very grateful patent

Today I had a five-star experience. I had a ultrasound scheduled for the this morning and 9 a.m…read more and I forgot Mona called me and said she could fit me in even though I had missed my appointment. She is the administrator at the front desk. The ultrasound technician Ivan was very friendly and comforting. He did a great job and told me about all the other types of tests and scans that are available at their location. Friendly supportive staff easy to get in and out. Thank you Mona and Ivan.

Fast and efficient service…read more No wait and the provider was thorough, polite, and explained everything. Would use this service again.

My family and I have used this location on several occasions. The wait was not too long and the…read moreproviders have always been knowledgeable and nice. The prescriptions the provider orders are filled very quickly as the pharmacy is right there. We will continue to utilize this location.

Came here twice for a drug test for employment. I came in a Monday morning around 9am then on a…read moreTuesday afternoon around 3:30pm. On the Monday I went in it was packed and the service was extremely slow. I sat in the building for an hour. It was only about 4 people in waiting. After the hours I couldn't continue to stay so I left and came back. On the Tuesday afternoon no one was waiting to be seen. It took them about 35 minutes to call me back. The collector was cool and the woman at the counter wasn't too reassuring when it came to the estimate wait time. However, once I was called the process was super quick. I wouldn't recommend coming here unless it's mid day or you're okay with super long wait times

Worse customer service I ever experienced male receptionist didn't say anything but scan and fill…read moreout info on your phone while sitting in the chair scrolling on phone.. walked in at 2:02pm no one in the waiting room waited one hour before being called in.. it's now 3:05 pm and I was just brought apparently they all take lunch breaks around the same time but nothing stats this on the door or anywhere

Took a family member there for a fall and they did nothing for her seemed like they where afraid to…read moretreat all they where concerned with was sending her to the er poor care don't go there

Took the time to pre register for an appointment. Esigned ALL the forms, uploaded pics of drivers…read morelicense, front and back of ins card, received conf of appt. At arrival lobby QR code not working and had to redo it all the good ild fashion way. Paper and a copier. 40 minutes of my time I won't get back. Receptionist was an ice princess. Never again.

This hospital facility operates efficiently and the staff are very helpful…read more The day of our most recent visit, they were understaffed but still got us through an examination with the doctor and tests in an understandable amount of time. Treatment here and prescriptions electronically transmitted to our pharmacy helped to alleviate our need.

Recently had surgery here. I wish someone had warned me off & I'd gone to Jupiter instead, as…read morethose were my options. First- someone ripped out my catheter while I was heavily sedated- I do recall this perfectly due to the pain, it woke me, I screamed & passed back out but that memory absolutely still exists & haunts me....yet nobody notated (signed off on it) who did it. Whomever it was did it to torture me as it's 1 of maybe 4-5 people so why not notate it as per usual protocols? I wager that nurse's neighbors are missing pets- this was some sick crap by a sick person. Because then during my stay at least 2 different other nurses came by my room "to remove that Foley catheter for you" because nobody notated it had been removed- so it is a mystery to who tortured me as nobody signed off on removing it & nobody would own up to it (because that murder is a PSYCHOPATH). Worse now, the nurses did not even look at or bother to change my bandages or dressings for 2 full days- it was only when I stood up did they see the huge encrusted bloodstains all over my side (where drain tube was). So I lay there bleeding & in blood almost the entire time I was there. Maybe 5 or 6 hours before they discharged me someone finally (after I complained) changed my gown & dressings on my wounds- just terrible. While there not one time was I given all of my normal daily medications (it always took them 2+ trips as I asked "what about such & such?" Also a couple of times some nurse said "your BP is low so ima gwon skip dis BP pill" & then wouldn't give the med to me (really?! Think about this- this is a nurse changing & overriding a doctor about my meds- who does that, it's ILLEGAL too?!). My dressings gave me dermatitis because they stayed taped on while they were fully bloody & remained unchanged for three plus days (just shy of 4 days) like almost 80 hours I lay there coveted in blood with bloody bedsheets. Isn't that that basic nursing 101?! To keep wounds clean? Well apparently not at Wellington. I also am supposed to take prophylactic antibiotics due to my recent heart surgery to prevent infections yet they didn't give me any in the hospital after surgery. So afterwards when I was back & able to think I realized this so I called them multiple times to speak with them & THEY FLAT DO NOT CALL BACK. So after my discharge i had to go see both my PCP & my dermatologist just to try to & clear up my newly acquired skin infection (yes 2 incisions are now infected- thanks for nothing) that I have due to poor wound care & not changing my dressings on the hospital. Since discharge I have called their patient relations person Tiffany Francis three times over 3 days and still haven't received any callback from her- (nice patient relations person, just don't answer & doesn't return any calls back) so here it is, most of the nightmare I dealt with just this past week. I WISH someone had written a review detailing how awful their experiences were because I guarantee many others were probably just as thankful (as I am) to have not died in the hands of Wellington Regional Medical Center's hands. But please listen to me & hear this; this is not a joking matter I got out of hospital with skin & wound infections. If I see a dentist or get a tattoo, I have to take antibiotics the whole time- but Wellington didn't look at my records and try to help get me a prescription, they never helped. Wellington does NOT care about the patients, they disregarded my needs & caused skin infections & then just blew me off afterwards. Theor nurses changed my meds, disregarded how disgusting my gown & wounds were, I was left on extremely bloody sheets for over 60 hours, how my surgical wounds became infected & immediately upon discharge I had to go to 2 different doctors to get the right treatment for the skin infections I got thanks to their nurses NOT doing what they're supposed to do & keeping my wounds & gown and bedsheets clean. Please, if you have a choice of hospitals DO NOT CHOOSE Wellington Regional Medical Center; it's a gorgeous building but it is ROTTING on the inside. I needed a certain machine to tattoo a tumor inside my lung so I went there- if I had known then what I know now, I would have gone elsewhere even if they had to do a different procedure to find & mark the tumor because Wellington is by far, the worst hospital I've ever been treated in & I have been in numerous hospitals. Out of the local area hospitals Good Sam, Gardens, Jupiter, Wellington even U Miami- Wellington is the absolute worst by far and their patient relations person has been ducking my calls for the 3 days I've called, likely because they actually, really just don't care.

Saw them today due to an allergic prescription reaction .. took me right in and I was in and out in…read more45 min!! Everybody was very nice & professional!! Thank you for all you folks do!!

I am writing to formally report a deeply concerning experience I had with True Compassion Urgent…read moreCare in Palm Beach Gardens. At the time of my visit, I was informed by the receptionist that my total charge would be $283. When I asked about my insurance coverage, she stated that after the first of the year, the first bill must be paid in full by the patient. Based on this representation, I paid the $283. This explanation did not sit well with me. Approximately four weeks later, I contacted Humana directly to verify my responsibility for the visit. I was informed that, under my policy, I was only responsible for a $50 copayment. I explained to Humana what had occurred at True Compassion Urgent Care, and a conference call was arranged with their billing department. During the call, Rafael from Billing stated that Humana had never paid the claim and that he was therefore retaining my payment. However, Humana advised him during that same call that payment had in fact been issued three weeks prior. This situation raises serious concerns, as it appears I was charged the full amount despite the insurance payment having already been processed. Had I not contacted Humana to question the charge, I believe this overpayment would not have been brought to my attention. Additionally, Rafael was extremely rude during the conference call with both Humana and myself and ultimately disconnected the call. The following day, I contacted the city to report what I believe to be improper billing practices. I also called True Compassion Urgent Care and left a message for the medical assistant requesting a return call, but my message was not returned. After I informed the receptionist that I intended to report the matter and that I believed the billing practices were improper, Rafael contacted me shortly thereafter and offered to return my money. Had I not independently pursued clarification with my insurance company, True Compassion Urgent Care would have retained $283, when my actual responsibility was only $50 -- resulting in a $233 overpayment on my part.