Made a same day appt for my sick child. We were in and out quickly. Staff was nice and polite…read more Also, besides Nextcare, they do accept Medicaid for children.

I came to this urgent care because it was the closest to me. I sliced open my finger and it was a…read moreseverely deep laceration. All that was done was a big glop of glue was put on my laceration and I was sent on my way. No X-rays or nothing. Let's also say that the tech that did my intake needs more training on how to properly clean a laceration. He poured the medicated liquid on my finger then immediately rinsed it with water and wiped it all away. When he left the room, I was still pulling gauze out of my wound from where I packed it at work. I do this for a living, so I know he was rushing putting my health at risk. Needless to say, I woke up the next morning with continuous bleeding, infected drainage and the inability to feel anything on that finger. I was rushed the the ER where they did X-rays and they saw bone damage. Then they had to clean it completely out and get the infection out which was PAINFUL to say the least, even with a local. I needed FIVE STITCHES, 3 of which had to go through my nail. Was told I will probably not regain any feeling in my finger and will lose my nail permanently. All of which could have been avoided if the proper steps were taken. My take from this urgent care, they take the quick and easy way out to get patients out of the door, even if it means causing detrimental and permanent damage to patients.

Every appointment that I have had in the past year has been rescheduled: Appointments with…read morePCM-rescheduled, Appointments with specialists rescheduled. My PCM will not prescribe some of the medications that I have used for years! I had to take migraine medicine that had been expired for 4 years the last time I had a migraine. There are many other issues that would take allot of time to discuss, but I would foremost like to warn everyone that BSW's employee time is much more important than your time.

If you value your time or basic respect, look elsewhere. Baylor, Scott & White requires you to…read moreschedule appointments months in advance, but then like clockwork they'll call two weeks before to reschedule. It's incredibly frustrating and completely defeats the purpose of planning ahead. Even when you do manage to make it to an appointment, be prepared to sit in their waiting room for 20+ minutes surrounded by people on their phones on speaker, with no staff attempting to create a comfortable or professional environment. The final straw for me was during my annual physical. I asked a straightforward question about HRT, and my doctor actually snapped at me, saying: "I don't do well woman appointments." Completely unprofessional and genuinely shocking to hear from someone who is supposed to be providing care. This place is disorganized, dismissive, and absolutely not worth the stress. I'll be taking my healthcare elsewhere.

We came here with an ear issue. We were listened to, and my son was taken care of promptly. The…read moremedical person who helped him with his ear was swift and gentle, and most importantly effective. My son entered this establishment, unable to hear in one of his ears, he had been to another urgent care the day before, and they were unable to help him, we came here and he texted me 10 minutes after he entered the doctors office and said," I'm better!" Additionally, the co-pay was quite reasonable, much less than the other urgent care we were at the day before. This place is clean and comfortable. I am happily updating my review, based on the current personnel. We will be back It sure is nice to know that there's an urgent care in our community that we can rely on.

Came for a shoulder injury as was taken care of fast. The provider Julie Huela listened to me and…read moremy concerns, without judgement. She also gave me ways to help with pain and a realistic recovery plan/time. Baley was amazing with getting me ready for Julie with x-ay and medical history. Tameka was great getting me checked in at the front desk. Will return!!

Prompt service and conveniently located off 35 and next door to a pharmacy…read more I wasn't thrilled with the bedside manner of the Doctor. He came across as condescending and bothered by my questions about the medications he prescribed. I was a nursing mom at the time, and needed specific information about how the medication options might impact my infant. I wouldn't recommend frequenting this location unless you are going in for something routine.

They used to be great, then BSW bought them. Now they're almost never actually open. Their website…read morewill let you make an appt, and you will show up for your appt, only to find a "closed" sign. Don't bother, just drive right on the anyplaceelse.

Jae and the staff were very professional and caring. Jae was fast and I was in and out in a few…read moreminutes for a blood draw. She's my preferred provider for my quarterly blood work.

I was hoping to find a local provider to transfer my TRT care to. I signed up for an appointment,…read morecreated an account and showed up. On the counter is a printed update not on their website - weekly paid visits required in person. Had this been disclosed I wouldn't have wasted my time. My current provider meets with me quarterly, no problems.

All staff have always been great to me. Doctors listen and spend time you need…read more Loses a star on lab being swamped at times.

Since I moved to Georgetown and started going to this practice and seeing Dr. Eklund and her nurse…read morepractitioner William I have been extremely happy with the care. Their office staff is very friendly and quick to respond to any questions I have had. Questions I have put on the portal have been answered in a timely manner.

Kind, friendly staff and providers. They didnt rush me. Provided a complete description of a plan…read moreto help me with my pain

If you like being treated like dirt, this is the place for you. I never got past the receptionist…read morebefore I walked out. The poor old man in front of me was also mistreated because they couldn't find his paperwork. Go someplace else. The doctors may be fine, but the office staff is awful. They deserve 0 stars.

Dr. Nelson is an outstanding doctor who shows concern and listens to her patients. She is one of…read morethe best Physicians I have ever had any Doctor. Staff here is also very nice and knowledgeable.

I have never had issues with this clinic, or with my Dr., who is leaving this practice and going to…read moreanother practice whose hospital I don't want to switch to. So I have to find another doctor and I am reading these reviews. I have never been treated poorly, never have had to wait very long, longest would be 10 minutes, and I love love love the patient portal. Whoever is in charge of the portal, always gets back to me within 24 hours, sometimes that very day. It is a great way to connect with your doctor and inform them of changes or concerns (not urgent concerns of course), instead of having to remember to tell my doctor everything during my appointment. I am confident that I will receive the same care that I always have with whomever I choose. During my past care here, I have never had the feeling the office over books patients. Dr. Spitler always had time for me, I never felt like she was rushing me out. I hope to find the same care in the doctors that are here at the clinic now. If I do feel that way during an appointment, I'm history!

Victoria Guyton is our nurse. She is Rude and…read morecondescending I Went here today for ear wax removal. I was with my son. I asked her to pre soften the Wax in his ear, she said "I usually just go in there with water , if you want softening, you will need to go back to the waiting room." I asked for debrox or hydrogen peroxide softening, she said that she couldn't do that. She then said, "are you his caregiver"? I said no, I'm his mother. then she said, "are you his power of attorney or something?" And said, no, I'm his mother She then rudely said, but he's 33! I said, yes, and I'm (insert my age here ). Of my gosh, she is so rude, I regret coming here. She then was asking all the questions we already answered online, when I told her we already completed those, she rudely said, I am asking the questions I have to ask. She then proceeded to remove the wax During the process. She says, "if it doesn't work you will need to go home and use wax softeners and come back"--yikes!!! 150.00 & she can't pre-soften the wax?! She failed. Can't do it, she told us to go home and pre-soften and come back for Another $150.00. Ear wax removal is a basic function that is supposed to include pre-softening. In all my years, I've had it done on me more times than I can remember, (including last week) with zero failed attempts. It's as basic as asking a manicurist to cut fingernails. This place is NOT a good health resource. Stay Away!!

I waited the standard amount of time on 10/18/24. It depends on what day you go, if you will be…read moreseen quickly or not, just like any other office. The tech and doctor just couldn't have been nicer. I was an impatient patient..I thought if I came before my appointment time and checked in early, I might be seen early. I was wrong because it was a very busy day at the clinic. Doctor and tech were thorough. I thought they were just the sweetest.